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Reviews of Econo Lodge Midtown University - Midtown

2.5 out of 5
Econo Lodge Midtown University - Midtown
2412 Carlisle Blvd. N.E, Albuquerque, NM

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 312 reviews" "
Rating 8 - Good. 122 out of 312 reviews" "
Rating 6 - Okay. 72 out of 312 reviews" "
Rating 4 - Poor. 28 out of 312 reviews" "
Rating 2 - Terrible. 21 out of 312 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

Miriam

Stayed 1 night in Jan 2021

6/10 Okay

Gordon, Ohio

Liked: Cleanliness, staff & service
The room was clean. Had someone try and sell me items in the parking lot. I guess that could happen anywhere. The major downfall was there was no hot water both times I tried using the shower. I could get hot water out of the sink but not the shower. Other than that the room was fine.
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
To noisy and bed so uncomfortable
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Business traveller, Travelled with pets
Disliked: Amenities, property conditions & facilities
Location just off the highway convenient for my needs. Accepts pets. Only 1 bath towel and 2 hand towels in room when i arrived (no wash rags or bath mat). Very small bathroom, low water pressure. Everything has a worn and tired feel, including the very young desk clerk.
Stayed 1 night in Dec 2020
Response from Faith G. on Dec 14, 2020
Hello there and thank you for stopping by and giving us a review from your recent stay with us. I am sorry that your stay did not exceed your expectations and rest assured I will be speaking with my team regarding your comments. I am so sorry if you were here during a time when we had issues with our washer and was having to do things different until our machine got repaired. I do hope that our team provided you with those towels as I got them finished at our sister property. Please forgive us for the problems that caused you! We hope to see you again!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
NO onsite security
Stayed here before and stayed here on this trip anticipating security personnel. I was disappointed to find out that there was NO security services any longer. I was assured that personnel monitored security cameras 24/7, hmm unlikely.. I went to front desk personnally a cpl of times n staff were not there, they were elsewhere n I had to ring the bell several times for service. Highly doubt that I will be booking any more "stays" at this location.
Stayed 1 night in Nov 2020
Response from Econo Lodge Management Team on Nov 12, 2020
Dear Anonymous, Thank you for staying with us and returning. We appreciate the feedback from your stay! We have made upgrades to our lighting to provide more safety and security of our customers. We have been dealing with budgetary restrictions from COVID19 we do not feel that there is a need for on site security at this time. We will always reconsider that option if the need arises!

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Faith G. on Nov 10, 2020
Hi Robert, Thank you for staying with us and for dropping by to let us know how we did! We wish we could have a little more information regarding how we could have made your stay even better. We hope to see you again.

6/10 Okay

Daniel

Stayed 1 night in Oct 2020
Response from Faith on Oct 29, 2020
Hi Daniel, Thank you for staying and providing us feedback! We truly appreciate the feedback and would like to hear from you regarding how we could have made your stay even better! We hope to hear from you!

10/10 Excellent

Candi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Faith G. on Oct 5, 2020
Hi Candi, Thank you for choosing Econo Lodge Midtown and for the time you gave us to review your stay with us! It is very important for us to get feedback and we are so happy to have exceeded your expectations. We look forward to seeing you again!

10/10 Excellent

Timothy M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was perfect!
Pleasant people at check-in and check-out. My corner room was very quiet. Bed was excellent and the room had every comfort I needed. Easy to get to off I 40.
Stayed 1 night in Sep 2020
Response from Max on Sep 12, 2020
Dear Timothy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I'm happy to hear that you had a great experience during your stay. Your positive feedback is very important to us and I will make sure the rest of the team hears about your great experience. We hope to see you again soon! Sincerely, Max Palma

10/10 Excellent

Adella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Max on Aug 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Max Palma

4/10 Poor

Vanessa

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2020
Response from Max on Aug 3, 2020
Dear Vanessa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Max Palma Econolodge Midtown

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, room comfort
A Very Good Hotel For The Price
We stayed for 7 nights. Room was a nice size and clean and comfortable. A few small things that were a little disappointing: They forgot to leave any towels on one night - They never left me any more packets of coffee in our room and I had to ask for more - The walls are a little thin as we could hear people in the room next to us - The bathroom door would not shut or open without considerable force so we just never fully closed it. With all that being said, the room was very affordable, comfortable and had a microwave and fridge and a good TV. Parking was great - got to park right in front of our room. And when I called the front desk about having no towels, the gentleman brought us some towels within minutes!! The people we met who worked at the hotel were all very kind and helpful. Again, this was a very affordable hotel!! So the small disappointments were no big deal. Overall I was very satisfied and will stay there again if I ever have to go back to Albuquerque. (-:
Stayed 7 nights in Jul 2020
Response from Max on Jul 29, 2020
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Max Palma Econolodge Midtown

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not clean half roll of toilet paper is that was in the room the keys didn't work on more than one occasion. the air conditioner blows right in your face. the carpet turned our feet black and there was a stain on the bedspread. it was not a good experiance.
Stayed 1 night in Jul 2020
Response from Max on Jul 29, 2020
Dear Mark, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Max Palma Econolodge Midtown

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Max on Jul 29, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Max Palma Manager Econo Lodge Midtown

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Max Palma on Jun 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Thomas Brown on Jun 15, 2020
Thank you for taking the time to tell us about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet n secure
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Thomas Brown on Jun 15, 2020
Thank you for taking the time to tell us about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Thomas Brown on Jun 7, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

6/10 Okay

Klayton

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2020
Response from Thomas Brown on Jun 7, 2020
Dear Klayton, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

8/10 Good

Christine, New Mexico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the easy access right after the interstate. Having children and being at this quick access is not a good idea for us. Other than that the area were nice and comfortable. Thank you.
Stayed 1 night in Apr 2020
Response from Max Palma on Apr 18, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was satisfactory. The quality of towels and linens were not so good. The breakfast lacked in choices. The coffee wasn't good. Had to stop off after we left for coffee.
Stayed 1 night in Mar 2020
Response from Thomas Brown on Mar 23, 2020
Thank you for taking the time to tell us about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

2/10 Terrible

Marisa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place
Horrible. Would not let me check in unless I paid 150 deposit for ring a local
Stayed 1 night in Mar 2020
Response from Thomas Brown on Mar 23, 2020
Thank you for taking the time to tell us about your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Thomas A. Brown Front Desk Manager Econo Lodge Midtown

8/10 Good

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
I requested a room on the ground floor but didn't get one. I won't stay there again unless I can stay on the ground floor because the steps at these hotels are too difficult if you have several bags to carry. Was very disappointed.
Stayed 1 night in Feb 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

8/10 Good

Julie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it was close to my interview site. Also that there was someone in the front to check me in even though I arrived later than check in time
Stayed 1 night in Feb 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean and the staff has been very pleasant and accommodating. Good location right off of I40. I would recommend this hotel
Stayed 1 night in Jan 2020
Response from Max Palma on Mar 24, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2020
Response from Thomas Brown on Apr 18, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room for a good price!
Stayed 1 night in Jan 2020
Response from Thomas Brown on Jan 20, 2020
Thank you for your feedback. Your response is very important to us. We hope to see you again.

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Thomas Brown on Jan 4, 2020
Thank you for your recent feedback with regards to your stay at Econo Lodge Midtown. We look forward to seeing you again.

4/10 Poor

Lee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Thomas Brown on Jan 5, 2020
Thank you for your recent feedback with regards to your stay at Econo Lodge Midtown. Your response is very important to us and we thank you for bringing these matters to our attention. We look forward to seeing you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Thomas Brown on Jan 4, 2020
Thank you for your recent feedback with regards to your stay at Econo Lodge Midtown. We look forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
beds were comfotable, but linen was old n had holes and stains. wide gap between door n frame.
Stayed 1 night in Nov 2019
Response from JMarquez on Nov 19, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Jose Marquez General Manager Econo Lodge Midtown

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from JMarquez on Nov 19, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jose Marquez General Manager Econo Lodge Midtown

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located right next to the freeway. Nevertheless, due to good sound-insulating windows, it was surprisingly quiet. The receptionist was very friendly and the room well-equipped (iron/ironing board, coffee maker, microwave, fridge, radio-alarm, etc.
Stayed 2 nights in Oct 2019
Response from JMarquez on Nov 10, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jose Marquez General Manager Econo Lodge Midtown

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok
The room was ok. The door didnt have the best seal around it so a lot of road noise, draft and light came in from around the door. The tub faucet dripped a lot and the plug didnt seal so I couldnt set a bath for my kids. The tub also creaked and squeaked a lot when standing in it. I did notify the front desk of the issues with the tub and they sent maintenance but the leak and plug issues werent fixed and I was given a 10% discount on the room at check out due to those issues. Also there is no acess to the hotel from Carlisle hen coming in from the north. You have to go south past the freeway and u-turn in order to acess the main parking lot.
Stayed 2 nights in Oct 2019
Response from BHuerta507 on Nov 7, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

4/10 Poor

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
When I arrived to check in, there was a neo-white-supremacist logo on the door. I checked with Expedia and learned that I could not cancel my reservation without paying a full night's stay so I felt I had to stay. The logo was a Blue Lives Matter sticker on the entryway to the office. Blue Lives Matter is a racist insignia that was devised as a direct backlash against Black families begging for their children's safety. It is used by fascist-aligned police and people and made me feel unsafe the whole time I was there.
Stayed 2 nights in Sep 2019
Response from Thomas Brown on Apr 18, 2020
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I thought for the price the place was very nice. I liked its location because it's near the Green Jeans complex which I wanted to try out. I wasn't disappointed: cool place! And even though it's next to a main street, the room was nice and quiet. I'd recommend the place. Oh, and even though I was an hour early, the manager found me a room so I could check in.
Stayed 1 night in Oct 2019
Response from JMarquez on Oct 21, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jose Marquez General Manager Econo Lodge Midtown

6/10 Okay

Verified traveller

Business traveller
Okay stay- but internet is weak
I had an issue with the internet as my wi-fi kept going in and out. The last 2 days it stopped working all together and I know it wasn't my laptop or phone because I had it on Wi-Fi throughout the day. They told me there wasn't anything they could do and asked me to call the tech support phone number on the back of the welcome card. Weird- didn't know I was an employee. I know that signals can get weak anywhere and anytime- I was just hoping for some sort of compensation since I told them I was there for business and needed access to send and receive emails from my laptop. But nope. Won't be staying there again.
Stayed 4 nights in Sep 2019
Response from JMarquez on Oct 21, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Jose Marquez General Manager Econo Lodge Midtown

8/10 Good

John Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good overall ^.^!
Floor was dirty (made our bare feet black), had some water damage to carpet, and our TV’s cable receiver would not change the channel (remote did not work).However the location was really good! Close to everything. Next door to brewery :0
Stayed 2 nights in Sep 2019
Response from BHuerta on Oct 2, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from BHuerta on Sep 23, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Donna J. Espinoza Front Desk Assistant

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though it said the room was non smoking, it had a bit of a smoky smell but other then that it was great
Stayed 1 night in Sep 2019
Response from BHuerta on Sep 19, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Donna J. Espinoza Front Desk Assistant

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay here every time we go out to visit my son and have never had a problem. The staff is always very nice.
Stayed 4 nights in Aug 2019
Response from BHuerta on Sep 4, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from BHuerta on Sep 2, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff apologized that there was not a queen bed available on the first floor and he upgraded us to a king with no extra charge. Very nice of him.
Stayed 1 night in Aug 2019
Response from BHuerta on Aug 26, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from BHuerta on Aug 20, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from BHuerta on Aug 19, 2019
Dear Ryan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Donna J. Espinoza Front Desk Assistant

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The blow dries did not work and the room seemed a little old
Stayed 1 night in Aug 2019
Response from BHuerta on Aug 5, 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.