Exterior

Reviews of DoubleTree by Hilton Hotel Albuquerque

4 out of 5
DoubleTree by Hilton Hotel Albuquerque
201 Marquette Avenue NW, Albuquerque, NM

Reviews

7.6

Good

Rating 10 - Excellent. 399 out of 1010 reviews" "
Rating 8 - Good. 226 out of 1010 reviews" "
Rating 6 - Okay. 177 out of 1010 reviews" "
Rating 4 - Poor. 117 out of 1010 reviews" "
Rating 2 - Terrible. 91 out of 1010 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Dolores

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
My two night stay at the Doubletree Albuquerque NM...room 1317...the room phone did not work, the inside latch to the door was missing, the toilet was brown stained up to two inches below the rim, there wasn't any documentation in the room about amenities the hotel offered...my Hilton #1688365624
Stayed 1 night in Mar 2024
Response from Dominic Sena on Mar 26, 2024
Good afternoon, I am very sorry to hear about your negative experience at our property. I will be sure to share your feedback with the housekeeping team to ensure these issues do not occur in the future.

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dominic Sena on Mar 26, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Beth

Travelled with family
Disliked: Property conditions & facilities
Good visit
Response from Guest Services on Mar 25, 2024
Hello Beth, thank you for your review, I'm glad you had a good visit and hope to see you again soon.

6/10 Okay

Maria

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Not enough parking either nights, mold in the restrooms, dining area had no staff. Slow!!
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 25, 2024
Hello Maria,I'm sorry about the issues during your stay, we appreciate you letting us know and we will work with our team to make the improvements.

2/10 Terrible

Angella

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 22, 2024
thank you for your review Angella, we hope to see you again soon.

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 16, 2024
Bailey, we hope you had a great stay, and hope to see you again in the near future.

8/10 Good

Karla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was well kept. I would stay here again.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Karla, thank you for your review, we hope to see you again in the near future.

4/10 Poor

DAVID

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Homeless digging in trash outside of drive through and check in. Dirty unvacuumed carpets. Loud guests outside of room all night.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Mr. David, I'm sorry about the issues during your stay with us. Is there anything I can do?

6/10 Okay

Kent

I stayed three night and my room was never cleaned. I had to go down to the front desk every night for more coffee pods and bath towels for the next morning and to remind them to service my room. Despite reminding, nothing got done.
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Hello Mr. Kent, I am sorry about your room not getting serviced. What can we do to make this right?

10/10 Excellent

Sammy

Business traveller
Liked: Amenities
Staff was awesome and I liked the location.
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 14, 2024
Thank you for your review Sammy, we hope to see you again soon

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, amenities
Quick check in and friendly workers
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Kimberly, thank you for you great review, we are happy you had a great stay and hope to see you again in the future.

10/10 Excellent

E. Matt

Business traveller, Travelled with group
Liked: Amenities
Awesome and understanding staff! Great, clean and comfortable
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 10, 2024
Matt, thank you for your review, we are happy to hear that you enjoyed you stay, we hope to see you again soon.

10/10 Excellent

Stacye

Stayed 1 night in Mar 2024
Response from Guest Services on Mar 25, 2024
Thank you Stacye for your review and giving us 5, we appreciate you and hope to see you again soon!

4/10 Poor

Jana

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 22, 2024
Hello Jana, thank you for your review we hope to see you again soon,,

6/10 Okay

Nikia, Katy

Stayed 1 night in Feb 2024
Response from Guest Services on Feb 20, 2024
Hello NIkia, I see you rated us 3 out of 5, is there anything you would like to share with us about your stay.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy, friendly service, clean room, and the food at the bar was good.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
Hello Lisa, thank you for your review, we are happy to hear that you had a good stay and hope to see you again in the near future.

4/10 Poor

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was very dated. Called in the morning and Requested house keeping as it is by request. At 3pm no housekeeping arrived. I called again at 4pm requesting housekeeping was again told someone would come. I returned to my room at 10pm to see no housekeeping had come. After a long day this was extremely frustrating. Poor breakfast selection as well. Very disappointing. The only benefit was close proximity to the convention center.
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 7, 2024
Hi Michelle, I'm sorry about the issues on your recent stay, Can I ask what day this was so I can follow up with the team. What can I do to compensate you for this issue. Are you a Hilton Honors member? I can add some points to your Hilton Honors account. I would just need your account number and stay dates.

6/10 Okay

monica

Stayed 1 night in Jan 2024
Response from Dominic on Feb 7, 2024
Hello Monica, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

6/10 Okay

Mo

Business traveller
Disliked: Cleanliness, property conditions & facilities
Would have liked the room and bathroom to be cleaner
Stayed 2 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Thank you for your review, I do apologize for the bathroom not being cleaned. We appreciate your feedback and hope to see you again soon.

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
All ok
Stayed 3 nights in Jan 2024
Response from guest Services on Feb 7, 2024
Thank you for your review, I am happy to hear that everything was okay and we hope to see you again soon.

4/10 Poor

Candy

Stayed 1 night in Jan 2024
Response from Dominic Sena on Feb 7, 2024
Hello Candy, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

10/10 Excellent

Ewan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect!
Stayed 2 nights in Dec 2023
Response from Guest Services on Feb 7, 2024
Thank you for your review, we appreciate you stayig with us and hope to see you again soon.

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Dominic Sena on Feb 7, 2024
Hello Alana, thank you for your feedback, we appreciate you being our guest and your suggestions, we hope to see you again in the future.

2/10 Terrible

Marc

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service, dirty/broken down facilities.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 7, 2024
I am sorry about the issues during your recent stay, we appreciate your feedback and we hope to see you again.

10/10 Excellent

Donna

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 28, 2023
Thank you Donna, would like to hear more about your stay.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The staff seemed bored. Not helpful. The room was nice but the bathroom was old. Wouldn’t shower there.
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 7, 2024
I am very sorry about the issues during your recent stay. We appreciate your feedback and hope to see you again.

10/10 Excellent

dante

Kiera was amazing, every hotel should employ someone like her.
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 21, 2023
Thank you for recognizing one of our staff members, I have sent an email to her manager and team members. I am so glad Kiera made your stay amazing.

6/10 Okay

susan

Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you for your 6 out of 10. I would like to earn a better rating. Please let me know how we can improve.

10/10 Excellent

Sharrise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this double tree location
Hotel staff was friendly, the room was clean and quiet
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you so much for your amazing 10 out of 10. I will be so excited to share this with staff.

10/10 Excellent

tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 19, 2023
Thank you, we are so happy that your stay was amazing.

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
When I checked in we went to our room and the room wasn’t cleaned no new sheets on the bed. No bath towels no nothing. I went down and told them they changed to a new room. The only problem is the room wasn’t the same as the last room that I booked.
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for choosing Doubletree and for sharing your Feedback with us. We are very sorry for the problems you encountered during your stay. We have addressed the issue with our housekeeping staff. We hope that you give us another opportunity tin the future to help you experience a better stay.

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for posting about your experience at Doubletree. We're happy to hear that our top notch service made your stay more comfortable.

6/10 Okay

Masresha

Business traveller
Liked: Cleanliness, property conditions & facilities
Bathroom light not working anather light by Bathroom side not working & even not going through by sinks
Stayed 1 night in Dec 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
We're sorry you encountered an unacceptable level of service at Doubletree..

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view out our window. The bed was very comfortable and the room was quiet.
Stayed 1 night in Nov 2023
Response from Elena Chavez Director of Rooms on Dec 12, 2023
Thank you for choosing Doubletree and thank you for giving us amazing review.

8/10 Good

Sabastian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water didnt get hot, warm yes but hot no. Couldn't take a bath and warm my bones.
Stayed 2 nights in Nov 2023
Response from guest Services on Dec 3, 2023
Sebastian, I am so sorry about the hot water issue. I'm sure it made your stay uncomfortable. If there is anything I can do please do not hesitate to contact me.

10/10 Excellent

Quinn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accessible to surrounding area on foot so I didn't have to rent a car. It felt like a safe area day and evening with no difficulties. The hotel is clean, the staff was great..
Stayed 4 nights in Aug 2023
Response from Guest Services on Dec 3, 2023
Dear Quinn, I am happy to hear that you enjoyed your stay with us. We hope to see you again in the near future.

6/10 Okay

Kelli

Business traveller
Liked: Staff & service
Usually Double Tree's are nicer than this. There is also no dining options close enough to walk to safely from the hotel. The restaurant at the hotel doesn't open till 4. My toilet seat was broken badly and it was hard to use.
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 29, 2023
Hello Kelli, I am very sorry about the toilet seat being broken in your room. That is unacceptable to have rented the room like that. We appreciate you letting us know. I will follow up with our housekeeping and engineering departments. The front desk does provide a list of restaurants that are nearby, its just some of the hours are limited on certain days. We really appreciate you taking the time to write a review this helps us to improve our operation. We hope to see you again in the near future.

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great just happened to be the timing of the stay there was no hot water for showers in the fall weather
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 29, 2023
Hi Peter, I am so sorry about the hot water issue. It being over the holiday weekend, we had to wait for a company to come and fix it, it is being worked on now. We appreciate you staying with us and I hope that you will come back, I'm sure you will have a better stay.

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and very relaxing after a days work from out of town.
Stayed 1 night in Nov 2023
Response from guest Services on Nov 29, 2023
Thank you Daniel, we are happy to hear that you enjoyed your stay, we hope to see you again in the near future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Elena Chavez Director of Rooms on Nov 14, 2023
Thank you for posting about your experience at DoubleTree. We're happy to hear they made your stay comfortable. and we've passed this feedback onto the Managers.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Not that great
First time staying at DoubleTree and there was some things not working. The TV didn’t work, the light inside the shower was working then the next day it was flickering. It bothered my eyes so I showered with the lights off. There was no hand soap/face soap for the sink restroom.
Stayed 1 night in Nov 2023
Response from Elena Chavez Lucero Director of Housekeeping on Nov 13, 2023
I am sorry that your room had so many issues. Thank you for your honesty feedback. I will have our maintenance team look at your room. I hope that you allow us to make your next stay better.

6/10 Okay

yolanda

Travelled with partner
I can't check in early
Stayed 1 night in Nov 2023
Response from Elena Chavez Lucero Director of Housekeeping on Nov 13, 2023
We do allow early check ins depending on housekeeping and if the rooms are ready.

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and very nice staff
Stayed 1 night in Nov 2023
Response from Elena Chavez Director of Rooms on Nov 7, 2023
Thank you, any team members stand out to you? They receive a 25 bonus.

8/10 Good

Gabriel

Travelled with family
Liked: Property conditions & facilities, room comfort
Nice very convenient
It’s a convenient place to stay but the bathroom needs better attention
Stayed 1 night in Nov 2023
Response from Elena Chavez Director of Rooms on Nov 7, 2023
Thank you, I will be happy to address this for you. I hope your next stay with us you can see the improvements.

2/10 Terrible

Candice

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
The hotel allows people who are partying at the club inside to occupy all of the parking spots in front of the hotel leaving the paying guests to park at a parking garage down and across the street. It’s not in a safe area and we did not feel safe walking into the hotel with all of the drunks out front who were there for the club. WOULD NOT RECOMMEND.
Stayed 1 night in Oct 2023
Response from sl on Nov 1, 2023
I am sorry about the issues during your stay with us. We hope you will reconsider and come back again. We appreciate your feedback.

10/10 Excellent

Izcalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elena Chavez Director of Rooms on Nov 2, 2023
Thank you for your 5 out of 5

4/10 Poor

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elena Chavez Director of Rooms on Nov 2, 2023
Thank you for your review. I am sorry your stay was not as expected.

10/10 Excellent

Milagros

Stayed 1 night in Oct 2023
Response from Elena Chavez Director of Rooms on Nov 14, 2023
Thank you for the nice comments. We hope your choose this hotel again.

4/10 Poor

joel

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Not enough for the money
I was pretty disappointed in the fact that you charge $18 for parking, especially when the Clyde (around the corner) doesn’t and you share the same parking garage. On top of that, you charge $3 for the little bottle of water. Crazy. Bed was also very uncomfortable and towels didn’t look cleanZ Pay $270 for a room and I expect a bit more. I’ll stick with the Clyde from now on.
Stayed 1 night in Oct 2023
Response from Elena Chavez Director of Rooms on Nov 2, 2023
I'm sorry your stay was not as expected.

2/10 Terrible

Dorota

Travelled with partner
Reserved a king room, received a double full room with no reimbursement. Was told “we don’t guarantee a room you booked just a reservation, check with your third party site”. Wasn’t too happy with that answer.
Stayed 1 night in Oct 2023
Response from Elena Chavez Director of Rooms on Nov 2, 2023
I hope your next stay is better. I a m sorry we didnt have your room type.