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Crowne Plaza Albuquerque, an IHG Hotel – Avis

3.5 out of 5
Crowne Plaza Albuquerque, an IHG Hotel
1901 University Blvd NE, Albuquerque, NM

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 445 avis sur 1006." "
Note de 8 – Bien, d’après 289 avis sur 1006." "
Note de 6 – Acceptable, d’après 132 avis sur 1006." "
Note de 4 – Médiocre, d’après 92 avis sur 1006." "
Note de 2 – Terrible, d’après 48 avis sur 1006." "

8,4/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bien !
Hôtel très propre, chambre conviviale et fonctionnelle, personnel accueillant. Notre chambre avec balcon donnait à l'est avec vue sur les montagnes et l'autoroute, donc un peu bruyant la nuit, mais rien pour briser notre expérience très positive de cet hôtel.
Séjour de 1 nuit en août 2023
Gestion de l'hôtel a répondu le 8 août 2023
Nous sommes ravis que vous ayez apprécié votre séjour, la vue et notre personnel ! Nous espérons vous revoir à l'avenir!

8/10 – Bien

Philippe

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en mai 2019

10/10 – Excellent

Ana Maria

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mai 2024
Drew a répondu le 27 mai 2024
Thank you Ana for a perfect review. We are so glad you enjoyed your stay!

2/10 – Terrible

Luis

Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Roaches in room had to move to other room and only credit 30.00 dollars, seems like staff and management is ok with roaches in their rooms
Séjour de 2 nuits en mai 2024
Drew a répondu le 27 mai 2024
I am very sorry to hear about your experience with us. We will make corrections so that we can avoid that type of situation in the future.

8/10 – Bien

Douglas

Séjour de 1 nuit en mai 2024
Drew a répondu le 28 mai 2024
Thank you Douglas for the positive review. We are glad you enjoyed your time with us!

10/10 – Excellent

Mona

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great balconies
Séjour de 1 nuit en mai 2024
James a répondu le 27 mai 2024
Thank you for rating your stay with us so highly. We hope you choose to stay with us again in the future.

2/10 – Terrible

Theresa

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
This is a racist place to stay at. They were rude, did not have good greeting manners, lady was rude. No room available when booked already. Does not accept third party booking. Horrible place and horrible experience.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Tim

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice lobby, the restaurant looked nice, but we did not have breakfast there. We looked for a hotel guide, printed or on TV but could not find one.
Séjour de 1 nuit en mai 2024
Drew a répondu le 28 mai 2024
Thank you Tim for the positive review. We have our on-site breakfast restauraunt open daily from 6am to 11am labelled as the "Stone Street Cafe". We're sorry that we missed the oppurtunity to serve you. Hotel directions and restaurant menus can always be provided at our front desk. We hope to see you again!

8/10 – Bien

Deanna

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
We had a dead bug in our room. The room had not been dusted in a while. When eating at the restaurant the silverware was not clean and the service was non existent.
Séjour de 1 nuit en mai 2024
Drew a répondu le 28 mai 2024
Thank you for your review. I am so sorry for the issues that you experienced during your stay. We will strive toeliminate these issues and create a more positive experience for you in the future.

10/10 – Excellent

Lynn

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We stayed one night in what is a long road trip. It was a great place! The room was clean, staff was very helpful and the bed was really comfortable!!
Séjour de 1 nuit en mai 2024
Drew a répondu le 28 mai 2024
Thank you Lynn for a perfect review. We are so glad you enjoyed your stay with us and hope to see you again soon!

10/10 – Excellent

Ernest

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Drew a répondu le 6 mai 2024
Thank you for the perfect review Ernest. We are glad that you enjoyed your stay with us!

8/10 – Bien

adrienne

Séjour de 1 nuit en mai 2024
Drew a répondu le 27 mai 2024
Thank you Adrienne for the positive review. We are so glad you enjoyed staying with us!

10/10 – Excellent

Nikki

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The beds were really comfortable and the shower was great! The waiting staff in the restaurant for breakfast was rude, but other then that, amazing!
Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you so much for the perfect review and feedback. I do apologize for the concern with our breakfast waiting staff. I will make sure that we do our best to avoid that type of occurence in the future.

6/10 – Acceptable

Corey

Voyage en famille
Points forts : Propreté, service et personnel
TVs are not set up to WiFi and therefore was left only watching cable shows, tv had the option to cast but needs to be connected to WiFi. bar allowing drinks to the room was a plus if it wasn’t nearly 20 bucks for 2 beers… pool closes early so expect to spend your night surrounded by kids everywhere, maybe an option for adult swim after 9? Overall cleanliness of the rooms was amazing and felt great, would stay again if these simple amenities could be added for a 500 dollar two night stay :/
Séjour de 2 nuits en avril 2024
Drew a répondu le 6 mai 2024
Hello and thank you for your review Corey. I am so sorry for the inconveniences you experienced during your time with us. I will make sure to voice the concerns to our management and we will do our very best to continue improving in these areas.

10/10 – Excellent

Pam, Hot Springs

Voyage en famille
Very nice
Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you for the positive review Pam. We are so glad you enjoyed your stay with us!

10/10 – Excellent

Jacque

Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you Jacque for the perfect review. We are very glad you enjoyed your time with us and hope to see you again!

6/10 – Acceptable

Shawn

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
My second stay and the pool was closed.
Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you for your review Shawn. We are so sorry for the inconvenience of the pool being closed during both of your stays. We will try our best to avoid these circumstances in the future.

2/10 – Terrible

IVAN

Séjour de 1 nuit en avril 2024
Drew a répondu le 28 mai 2024
Thank you Ivan for your review. We are sorry that your stay with us was less than satisfactory. We will strive to improve ourselves in order to acheive a perfect rating from you in the future.

10/10 – Excellent

Julie Ann

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Overlooking, there’s much to see. You will surely love your stay.
Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you Julie Ann for a perfect score! We are so glad that you enjoyed your stay with us.

10/10 – Excellent

Jose

Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you Jose for a perfect review. We are very glad that you enjoyed your stay with us!

10/10 – Excellent

ulises

Séjour de 1 nuit en avril 2024
Drew a répondu le 6 mai 2024
Thank you for a perfect review. We are so glad that you enjoyed your stay!

10/10 – Excellent

OLIVIA, Chihuahua

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024
Drew a répondu le 4 avr. 2024
Thank you Olivia for the positive review. We're glad you enjoyed your stay!

10/10 – Excellent

Sierra

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Drew a répondu le 4 avr. 2024
Thank you for your positive review. We are glad you enjoyed your stay!

10/10 – Excellent

Kimberly, Covina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en mars 2024
James H a répondu le 23 mars 2024
We are glad you enjoyed your stay.

10/10 – Excellent

Tina

Séjour de 2 nuits en mars 2024
Drew a répondu le 6 mai 2024
Thank you Tina for your perfect review. We're glad you enjoyed your stay!

10/10 – Excellent

Vangie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Execllent
Séjour de 1 nuit en mars 2024
Drew a répondu le 21 mars 2024
Thank you for the perfect review! We're glad you enjoyed your stay.

10/10 – Excellent

Carla, Albuquerque

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Drew a répondu le 21 mars 2024
Thank you Carla for a perfect rating!

8/10 – Bien

Michael

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
Drew a répondu le 21 mars 2024
Thank you for your positive review Michael!

2/10 – Terrible

Laurentiu Florin, Silverdale

Points forts : Propreté, service et personnel
Inside the room there are airplane turbines. Sound will keep you awake
Séjour de 1 nuit en mars 2024
Drew a répondu le 21 mars 2024
Thank you for your review. Your feedback is greatly appreciated and we will do what we can to improve this issue so that we can better accommodate you in the future.

10/10 – Excellent

Mary Kay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
James H a répondu le 10 mars 2024
Thank you for staying with us

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Need larger trash cans in rooms
Séjour de 2 nuits en février 2024
Drew a répondu le 21 mars 2024
Thank you for the positive review, your feedback is also appreciated and we will try to do what we can to accommodate in the future.

10/10 – Excellent

Lynda

Points forts : Service et personnel
Séjour de 1 nuit en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

8/10 – Bien

Kimberlaine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel
Oooo my goodness they have 2 pool area & only one is working. Low maintenance Hot was not hot is was like warm. The inside pool was cold. Outside was not open. Crowne Plaza needs to have more small refrigerators I like staying @ Crowne.
Séjour de 1 nuit en février 2024
James H. a répondu le 29 févr. 2024
I do apologize for the inconvenience, as our seasonal pool is closed until may due to the cold weather. I am also very sorry you had issues getting hot water during your stay with us. We do hope you choose to stay with us in the future, as we do have mini fridges available upon request.

10/10 – Excellent

Jamesina

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 – Excellent

Lucianne

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 – Excellent

Joseph

Points forts : Propreté
Séjour de 1 nuit en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 – Excellent

Jeannette

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I like that it is right off the interstate and it felt unique.
Séjour de 1 nuit en février 2024
Melissa V a répondu le 20 févr. 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for being a part of our community!Warmest regards,Melissa Vincent, FOM

10/10 – Excellent

Salomon

Voyage de couple
Points forts : Propreté, commodités
Great Place
Séjour de 3 nuits en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 – Excellent

Braden

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

6/10 – Acceptable

Patricia, Denver

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Drew a répondu le 21 mars 2024
Thank you Patricia for your review! Your feedback is appreciated.

10/10 – Excellent

Jessica

Séjour de 1 nuit en février 2024
James H a répondu le 11 mars 2024
Thank you for staying with us. We are glad you enjoyed your stay

10/10 – Excellent

Marco a

Séjour de 1 nuit en février 2024
Drew a répondu le 21 mars 2024
Thank you so much Marco for a perfect rating!

10/10 – Excellent

Vincent

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
👑'y pleasure!!! Review
Everything was GREAT, hospitality, service and cleanliness which made my stay completely comfortable!!!!
Séjour de 1 nuit en janvier 2024
Melissa Vincent Front Office Manager, Crowne Plaza a répondu le 9 févr. 2024
Wow! Thank you so much for your incredibly kind words and for awarding us a 10/10 rating! We’re thrilled to hear about your fantastic experience with us. Your glowing feedback truly brightens our day. We’re honored to have had the opportunity to serve you.It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know.Once again, thank you for your support and for being a part of our community!Warmest regards, M

4/10 – Médiocre

Stephanie

Points faibles : Propreté, état et installations de l’hébergement
Old
Séjour de 1 nuit en février 2024
Melissa Vincent, FOM a répondu le 9 févr. 2024
Hi Stephanie,Yes, we are a vintage property. What could we have done better?

10/10 – Excellent

JAMES, Los Alamos

Points forts : Propreté, commodités et état et installations de l’hébergement.
This is our go to hotel as of late when we come to ABQ. Staff is friendly and rates are responsible.
Séjour de 1 nuit en février 2024
Melissa Vincent Front Office Manager, Crowne Plaza a répondu le 9 févr. 2024
James,Thank you for your gracious words! We’re delighted to hear you enjoy your time with us. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!Warm regards, M

10/10 – Excellent

Mary Ann

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
GREAT HOTEL .... Easy access....the rooms were clean....the beds and pillows were so comfortable.....the staff was amazing, so kind and friendly.....it was very convenient having a bar and restaurants on site and the food and drinks were on point....Would definitely return and recommend to stay there ❤️
Séjour de 2 nuits en février 2024
Melissa Vincent Front Office Manager, Crowne Plaza a répondu le 9 févr. 2024
Mary Ann,Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Your kind words serve as a great testament to the hard work and dedication we invest in each job.Your recommendation means the world to us and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.Warm regards!

10/10 – Excellent

Kelly

Voyage en famille
Séjour de 2 nuits en février 2024
Melissa Vincent Front Office Manager a répondu le 5 févr. 2024
Kelly,Thank you for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

4/10 – Médiocre

Stephanie

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
For starters it needs to be remodeled. It was very noisy kept hearing cars drive by and the vanity light didn't work
Séjour de 1 nuit en février 2024
Melissa Vincent, Front Office Manager a répondu le 5 févr. 2024
We have taken your feedback on board, and are striving make improvements accordingly. To further show our deepest apologies and gratitude, if you’d like, you may contact me personally to discuss this further. Thank you again for your feedback.Kind regards, the team at Crowne Plaza Albuquerque

8/10 – Bien

Lorena

Séjour de 1 nuit en janvier 2024
Front Office Supervisor a répondu le 1 févr. 2024
We're glad you enjoyed your stay.