Ratings based on 896 Verified Reviews

4.5 out of 5
85% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 16-Jun-2019
Very good hotel. Staff amazing. Only downside is having to pay for a swim hat to use the indoor pool and 10€ charge for spa facilities - I wouldn’t expect that for a 5 star hotel.
Comment from Hotel Management
17-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We are constantly striving to provide the best service to our Guests and we are delighted to hear that you had such a great experience. We would like to address that the use of a swimming cap is only mandatory to our indoor pools, for hygienic reasons. Guests can bring their own cap or may purchase one at our spa reception with an extra cost. Please note that on our Website we have described all the prices associated with these services. Nevertheless, we hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 16-Jun-2019
Beautiful property right by São Rafael beach. Big comfortable rooms and great amenities.
Comment from Hotel Management
17-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at Nau São Rafael Atlântico. We are very pleased to read that your visit went well and that you enjoyed a pleasant stay. We hope to be able to welcome you back sometime soon. Kind Regards, Sara Fernandes Guest Relations
3 out of 5
by A verified traveller

Posted 16-Jun-2019
Nothing much wrong with this hotel. Just kinda quiet and detached from Albufeira. More suited for seniors.
Comment from Hotel Management
17-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience at our Hotel NAU São Rafael Atlântico. We are very pleased to read that you could enjoy an overall pleasant stay. We have taken note of your comments to improve our service and we sincerely hope you will give us the opportunity to welcome you back and provide you a pleasant experience on a next stay. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 6-Jun-2019
Comment from Hotel Management
17-Jun-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 27-May-2019
Comment from Hotel Management
27-May-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 25-May-2019
Comment from Hotel Management
26-May-2019 by Guest Relations , Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 12-May-2019
Comment from Hotel Management
12-May-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to welcome you back in the near future. Kind Regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 6-May-2019
Comment from Hotel Management
6-May-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for your review regarding your stay at São Rafael Atlântico. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 5-May-2019
This place is amazing.the staff are excellent. The hotel is beautiful the couldn't do enough for us.we are definitely going again this year.wonderful time
Comment from Hotel Management
5-May-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations
5 out of 5
by A verified traveller

Posted 5-May-2019
Nothing we didn’t like. Could me more places to eat in the area, but the hotel offers a free mini bus to the old town 3 times a day so plenty of opportunity to explore....
Comment from Hotel Management
5-May-2019 by Guest Relations, Hotel Management
Dear Guest, Thank you for taking the time to share your experience in our Hotel São Rafael Atlântico. We strive to continuously provide a high quality service to our guests and we are really glad to hear that the same took place during your stay. We hope to have the opportunity to welcome you again at our hotel in the near future. Kind regards, Sara Fernandes Guest Relations