On the beach

Reviews of EPIC SANA Algarve Hotel

5 out of 5
EPIC SANA Algarve Hotel
Praia da Falésia, Pinhal do Concelho, Albufeira

Reviews

9.6

Exceptional

Rating 10 - Excellent. 418 out of 509 reviews" "
Rating 8 - Good. 75 out of 509 reviews" "
Rating 6 - Okay. 10 out of 509 reviews" "
Rating 4 - Poor. 4 out of 509 reviews" "
Rating 2 - Terrible. 2 out of 509 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it !
Stayed 3 nights in Dec 2023
Response from EPIC SANA Algarve on Feb 19, 2024
Dear Charles,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 Okay

Yomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My son & I had a nice stay at the property. I would say though, for a 5 star resort I wasn’t expecting so many things to be in need of repair. Our room had a few fixtures that needed replacing, also the balcony had areas that were heavily worn and coming apart. Finally, the quality of the evening buffet wasn’t great. There was a poor selection and flavour was non existent. This was really disappointing for the amount they charged me for this (€88 for myself and my 7 year old). However, the staff were attentive, and the place was very clean. The cleaners do a fantastic job, they were also really nice.
Stayed 4 nights in Feb 2024
Response from EPIC SANA Algarve on Feb 19, 2024
Dear Yomi,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the room. We have transmitted this to our management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Excellent

Rong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direct access to the beach. Friendly staff. Highly recommend
Stayed 2 nights in Dec 2023
Response from EPIC SANA Algarve on Jan 5, 2024
Dear Rong,Thank you so much for your kind feedback.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 Excellent

Satish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 2 nights in Dec 2023
Response from EPIC SANA Algarve on Dec 29, 2023
Dear Satish,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. It would have been nice to have had some nightly entertainment. Fitness classes earlier in the day would be great too.
Stayed 3 nights in Oct 2023
Response from EPIC SANA Algarve on Nov 10, 2023
Dear Mary,Thank you so much for your kind feedback.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, beautiful hotel. Staircase walk down to private beach was amazing. Hiked from hotel to Villamoura marina along the cliffs.
Stayed 4 nights in Oct 2023
Response from EPIC SANA Algarve on Nov 3, 2023
Dear Mrs Linda,Thank you so much for your kind email.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and friendly staff!
Stayed 2 nights in Oct 2023
Response from EPIC SANA Algarve on Oct 30, 2023
Dear Guest,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Excellent

Chet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A spectacular property steps away from the beach that should be on everyone’s shortlist. But I appreciate it most about this hotel is that it was quiet. No DJ with music blasting all day. This is a resort for mature folks who are looking for relaxation and tranquility. Combine with the incredible spa, fitness, and restaurants it is the ultimate wellness retreat.
Stayed 2 nights in Sep 2023
Response from EPIC SANA Algarve on Oct 27, 2023
Dear Chet,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from EPIC SANA Algarve on Nov 3, 2023
Dear Jill,Thank you so much for your kind classification.Looking forward to welcome you back.Best regards,EPIC SANA Algarve

10/10 Excellent

joseph

Stayed 1 night in Sep 2023
Response from EPIC SANA Algarve on Oct 27, 2023
Dear Joseph,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

10/10 Excellent

Liana

Stayed 2 nights in Sep 2023
Response from EPIC SANA Algarve on Oct 27, 2023
Dear Liana,Thank you so much for your kind feedback.Best regards,EPIC SANA Algarve

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk is friendly and approachable. Management is very good. Issues were dealt with quickly. Spa concierge - not helpful at all. Massage totally not worth it. Also, they will give you a complimentary welcome drink at their bar but it doesn’t gives you an amount nor do they tell you that certain drinks will not be covered. It’s a surprise at the end they you end up having to pay for it. It should tell you what is covered or the amount.
Stayed 4 nights in Sep 2023
Response from EPIC SANA Algarve on Sep 25, 2023
Dear Rebecca,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our facilities.On the other hand we would like to extend our apologies for not exceeding your expectations concerning the SPA. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant hotel, fantastic service, great breakfast buffet. A little pricey but definitely worth the money.
Stayed 4 nights in Sep 2023
Response from EPIC SANA Algarve on Sep 11, 2023
Dear Mrs. Olivia,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the food & beverage provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Excellent

Kimber

Stayed 3 nights in Aug 2023
Response from EPIC SANA Algarve on Sep 22, 2023
Dear Kimber,Thank you so much for positive rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Sandra

Stayed 3 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 1, 2023
Dear Sandra, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 Excellent

Timothy, Boston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 3 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 1, 2023
Dear Timothy,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Excellent

Luisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 1, 2023
Dear Mrs. Luisa, Thank you for your kind rating. We are very pleased that you enjoyed your stay at EPIC SANA Algarve. We hope to see you back soon. Sincerely,EPIC SANA Algarve

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are beautiful and the access to the beach was very convenient. The pool area was luxurious and the breakfast was perfect.
Stayed 4 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 1, 2023
Dear Kenneth,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and location.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

4/10 Poor

Louise

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
NA
Stayed 3 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 3, 2023
Dear Louise,Thank you so much for your kind rating.Looking forward to welcome you back in our resort,Best regards,EPIC SANA Algarve

8/10 Good

Morgan

Stayed 4 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 11, 2023
Dear Mr/Mrs Morgan,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jul 2023
Response from EPIC SANA Algarve on Aug 11, 2023
Dear Angela,Thank you for your kind rating.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Caroline, West Horsley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As returning guests we enjoyed another gorgeous stay at the Epic Sana Algarve. From the minute we arrive we relax. Don't have to think about anything other than which pool to swim in, where to sit in the gardens to read a book or snooze, what time to go to the beach and where to eat. Beautiful! Local amenities very close by. All staff are so friendly and helpful.
Stayed 5 nights in Jul 2023
Response from EPIC SANA Algarve on Jul 12, 2023
Dear Mrs. Caroline,Thank you so much for your such a kind feedback.We are very happy that you have had such a lovely time with us.We are looking forward to welcome you back in our beautiful resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Jack

Stayed 2 nights in Jul 2023
Response from EPIC SANA Algarve on Jul 12, 2023
Dear Mr. Jack,Thank you for your positive rating.Looking forward to welcome you back in our resort.Best Regards,EPIC SANA Algarve

10/10 Excellent

Ahmad

Liked: Staff & service
No activities inside and near the resort, but it was great hotel
Stayed 2 nights in Jul 2023
Response from EPIC SANA Algarve on Jul 12, 2023
Dear Mr. Ahmad,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from EPIC SANA Algarve on Jun 22, 2023
Dear Amir,Thank you for your positive rating.Best regards,EPIC SANA Algarve

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a few days at this property. Its location is outstanding although it is in a remote area from other towns and cities. The hotel is accessed through a long, winding, and not in optimal conditions route.
Stayed 3 nights in Jun 2023
Response from EPIC SANA Algarve on Jun 14, 2023
Dear Mrs. Adriana,Thank you for such a positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant Staff
We first visited this hotel 8 years ago as a family and returned as a couple. It has dated a bit (especially the bathroom design) but it has been well maintained and isn't tired. The staff are absolutely excellent and really make the place what it is. Management, housekeeping, concierge all can't do enough to make sure you have everything you need. The location is perfect, right on the best beach in the Algarve. You can walk along the beach to Vilamoura (50 mins). There is a small square just outside the grounds with a few restaurants including a great pizzeria. Albufeira and Vilamoura are a short uber ride away so everything you need is within reach. The hotel pools are also nice and breakfast is excellent. The only complaint we had was that there was a private corporate function while we were there which meant that the bar was closed off. That would have been okay for an evening but the event also went on to 1am which is an hour later than the bar is open to guests. Our upgraded ocean view room was directly above this so we felt like we were at the event. As with corporate events a 100 or so people then stumbled and shouted their way back to their rooms so there wasn't peace until 2.30am. I went and spoke to reception as we had arrived that day and were tired. They were excellent and offered us another room but it just seems that the owners need to rethink mixing corporate and leisure guests.
Stayed 2 nights in May 2023
Response from EPIC SANA Algarve on May 21, 2023
Dear Mr. Richard,Thank you very much for your kind review.On behalf of the entire team we are more than glad to hear your kind words concerning the location, services and facilities. This will surely be passed to our team as a motivational feedback once we strive constantly to achieve our guests satisfaction to the fullest. On the other hand we would like to extend our apologies concerning the corporate guests. We have transmitted this to our team and management, which have taken your comments into full consideration. Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Excellent

athari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in May 2023
Response from EPIC SANA Algarve on May 21, 2023
Dear Athari,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Won’t return
Poor service (eg when I called housekeeping no one answered, had to phone reception twice before someone answered). Towels in bathrooms are very worn out (pictures) and when I complained about this one morning there was no response for 11hours. Breakfast good but the same every day. Will try somewhere else next time I visit the Algarve.
Bathroom towels
Bathroom towels
Bathroom towels
Stayed 4 nights in Apr 2023
Response from EPIC SANA Algarve on May 4, 2023
Dear Guest,Thank you very much for your feedback. We regret that the stay at our Resort did not correspond to your expectations.Thank you for bringing this to our attention and also for your other suggestions, which will also be taken into consideration. We really hope that we will be able to welcome you back for what will hopefully be an EPIC stay with us and remain at your entire disposal for any assistance you might require. Kind regards,EPIC SANA Algarve

10/10 Excellent

Dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Resort!
Excellent in almost every way gorgeous hotel with friendly and willing staff, spa services were fabulous only excepts: the dining options were limited since one restaurant was closed, the Japanese one and one only had an expensive tasting menu no a la carte options Also would have been nice to have the adult outdoor pool heated
Stayed 3 nights in Apr 2023
Response from EPIC SANA Algarve on May 4, 2023
Dear Mrs. Dania,Thank you very much for your kind review.We are glad that you have had an enjoyable stay with us and that you were impressed with most of our services and facilities.We will make sure that your comments will be passed on to our staff and would like to thank you on behalf of them.Thank you once again for your detailed feedback.We hope that we will be able to welcome you back, hopefully soon, for another EPIC stay with us.Kind regards,EPIC SANA Algarve

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
We love our stay at EPIC SANA. The staff was so helpful and caring. The breakfast and dinner was excellent. The room is very clean and comfortable. Parking was very convenient and easy. Highly recommended.
Stayed 3 nights in Mar 2023
Response from EPIC SANA Algarve on May 3, 2023
Dear Guest,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Alamelu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Epic Sana for 5 nights with 2 children under the age of 5. The resort was very calm, clean and the rooms were generous. They have an indoor pool which came handy when the waves were large at the beach. The kids club was fantastic, well planned activities every day so we could relax a bit..on one day they had an external wildlife company brinf in reptiles for the kids to see which was the biggest highlight for my kids The staff were super helpful and polite at all times and ensured we had the best stay. We've been to several resorts in Portugal and Spain with our children but this one is the only one we want to come back to. Thanks a lot for everything 🙏
Stayed 4 nights in Apr 2023
Response from EPIC SANA Algarve on Apr 9, 2023
Dear Mr/Mrs Alamelu,Thank you so much for your review.We are happy that you have enjoyed your stay with us and that you were impressed with the provided services. We have shared your feedback with our team.We hope that we will be able to welcome you back for another EPIC stay at the EPIC SANA Algarve.Kind regards,EPIC SANA Algarve

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. However VIP access was poor. No room upgrade despite an empty hotel.
Stayed 3 nights in Mar 2023
Response from EPIC SANA Algarve on Apr 9, 2023
Dear Mrs./Mr. Grant,Thank you very much for your kind review.We would like to extend our apologies for not exceeding your expectations concerning the Upgrade. Kindly that we are not able to guarantee any preference as it depends always on the availability. We hope that we will be able to welcome you back, hopefully soon, for what will hopefully be a truly EPIC stay with us. Kind regards,EPIC SANA Algarve

10/10 Excellent

Katie

Stayed 2 nights in Mar 2023
Response from EPIC SANA Algarve on Mar 31, 2023
Dear Mrs. Katie,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Kind regards,EPIC SANA Algarve

10/10 Excellent

Richard

Stayed 6 nights in Feb 2023
Response from EPIC SANA Algarve on Mar 31, 2023
Dear Mrs. Katie,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Kind regards,EPIC SANA Algarve

10/10 Excellent

Sunah, Bellevue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained hotel, great view, and excellent service
Response from EPIC SANA Algarve on Dec 15, 2022
Dear Sunah,Thank you so much for your kind feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from EPIC SANA Algarve on Dec 15, 2022
Dear Amy,Thank you for your positive feedback.Looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Afshin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff, and beautiful surroundings. The amenities and food was great
Stayed 2 nights in Oct 2022
Response from EPIC SANA Algarve on Oct 6, 2022
Dear Afshin,Thank you so much for your kind feedback.We are very happy to know that you have had such a amazing holidays with us!We are looking forward for your next visit in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

James, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staf was excellent. Roo.s were terrific. The ala carte meal was a 2 out of 5.
Stayed 3 nights in Sep 2022
Response from EPIC SANA Algarve on Oct 2, 2022
Dear Mr. James,Thank you for your positive comments.Looking forward to welcome you back in our resort.Kindest regards,EPIC SANA Algarve

10/10 Excellent

Andrzej, Wayland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable five-star hotel. Good dinning options. Great location walking distance to a nice beach. Very friendly staff.
Stayed 7 nights in Sep 2022
Response from EPIC SANA Algarve on Oct 2, 2022
Dear Andrej,Thank you so much for your kind feedback.Looking forward to welcome you back in a near future.Best regards,EPIC SANA Algarve

8/10 Good

Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds of the hotel are beautiful with a direct access to the incredible praia de falesia, it’s located outside of Albufeira but we used Uber to get to restaurants in the evening and we ate twice in restaurants nearby the hotel. We had a really pleasant stay unfortunately the last 2 days were a little spoilt as there was a big group (20 people) staying and they took over one of the pools, playing music, drinking, smoking and being loud not exactly the vibe of the place which usually is more peaceful & relaxing. The view from our room of the gardens and the ocean in the background was beautiful.
Stayed 4 nights in Sep 2022
Response from EPIC SANA Algarve on Sep 28, 2022
Dear Mrs.Alice,We would like to thank you for choosing EPIC SANA Algarve Hotel for your stay.On behalf of the entire team please note that we are truly happy to know that you had a great experience in our hotel. We were saddened to read that your experience with us was not enjoyable in last two days as you mentioned.We can guarantee you that we always put an extra effort to provide our guest with high service standards and a good experience. We do appreciate your review and, for that reason, we already shared your words with our team in order to improve our service. We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Kind regards,EPIC SANA ALGARVE

10/10 Excellent

Samantha Lynn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful, modern, and perfect for families or couples looking for a retreat by the beach. Also has multiple heated pools for babies, kids and adults only. Overall amazing resort, will be planning our return soon!
Stayed 3 nights in Sep 2022
Response from EPIC SANA Algarve on Sep 16, 2022
Dear Mrs Samantha Lynn,Thank you so much for your kind review! We are very happy that you have had a lovely time with us.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3rd Visit - Says It All
Good choice of : Accommodation Restaurants (3) Bars (2) Pools (4) Easy access to Falesia Beach. All staff smart and friendly, providing good service. Minor comment : Shaving/ washing face difficult in wash hand basins - tap overhangs half of the basin and while the waste outlet is covered there is no way to retain water in the sink.
Stayed 4 nights in Sep 2022
Response from EPIC SANA Algarve on Sep 11, 2022
Dear Mr. Robert,Thank you for your kind comments.Please be assured that your comments will be taken into consideration and that we will do our utmost to improve wherever we can. Thank you again for your detailed feedback, which we really appreciated, and we hope that we will be able to welcome you back soon. Kind regards EPIC SANA Algarve

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!
Stayed 3 nights in Aug 2022
Response from EPIC SANA Algarve on Sep 7, 2022
Dear Mr. James,Thank you for your positive feedback.Looking forward to welcome you back in our hotel.Best regards,EPIC SANA Algarve

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
We are just back from an 8 day stay at the Epic Sana in the Algarve and we had a wonderful time. I have stayed in various different places but Acoteias is my favourite. At the Epic Sana we had a one bedroom suite as we were travelling with our two year old and this gave us plenty of space. The room was cleaned daily to a good standard and free bottled water provided. We also were able to use the lunch buffet restaurant for free due to our room type which was a welcome addition. The staff at breakfast and lunch were very friendly and the food choice was exceptional. Lots of standard dishes along with Portuguese specialities like chicken pies, octopus, custard tarts and almond cake. I enjoyed the yoga - so relaxing! Pools were great too. Falesia beach is simply one of the most amazing beaches in the world and we loved the easy access. Can’t wait to return
Falesia beach
Falesia beach - access from hotel
Stayed 8 nights in Aug 2022
Response from EPIC SANA Algarve on Sep 7, 2022
Dear Mrs. Emma,Thank you for your kindest feedback! We are very happy that you had such a lovely time with us!We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locations and great for family or couple vacation
Stayed 4 nights in Aug 2022
Response from EPIC SANA Algarve on Sep 4, 2022
Dear Mrs/Mr. Wayne,Thank you so much for your kind feedback.We are looking forward to welcome you back in our resort.Best regards,EPIC SANA Algarve

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel with fabulous customer service
Outstanding! Beautiful hotel with the most amazing staff. All exceptionally friendly, the service was fabulous and we wanted for nothing. A few exceptional service ambassadors: Hannah in the spa, Danilo, Wiler & Adriano from the restaurants and bars. These guys are a credit to their employers and certainly went beyond what was expected to make our stay very memorable. The rooms very spotless, facilities well maintained and the attention to detail was second to none. Will definitely return. Thank you for a brilliant stay.
Stayed 14 nights in Jul 2022
Response from EPIC SANA Algarve on Aug 2, 2022
Dear Mrs. Sharon, thank you very much for your kind review. We are glad that you have had an enjoyable stay with us and that you were impressed with our services and facilities. We will make sure that your comments will be passed on to Hannah, Danilo, Wiler and Adriano and would like to thank you on behalf of them. We hope that we will be able to welcome you back for another EPIC stay with us. Kind regards, EPIC SANA Algarve

8/10 Good

Celma Chilemba Fulai, Lisbon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay in itself was great! But there was a particular staff member who was rude and I did let her colleague know during checkout. Regardless of this aspect, the stay was very good. Everything else was perfect, aside from this one instance.
Stayed 1 night in Jul 2022
Response from EPIC SANA Algarve on Aug 2, 2022
Dear Mrs Celma Chilemba, Thank you so much for your review! It was really gratifying to read that you enjoyed your stay with us but we really regret that it was not as perfect as we would have liked it to be, especially when it comes to the quality of service, reactivity and attention of our staff, as this usually is what we consider to be one of our strongest points and what guests appreciate and praise the most. Please be assured that your comments will be taken into consideration and that we will do our utmost to improve wherever we can.We look forward to welcome you back soon and remain at your entire disposal for any assistance you might require. Kind regards EPIC SANA Algarve