Exterior

Reviews of SpringHill Suites by Marriott Albany-Colonie

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 724 reviews" "
Rating 8 - Good. 196 out of 724 reviews" "
Rating 6 - Okay. 56 out of 724 reviews" "
Rating 4 - Poor. 20 out of 724 reviews" "
Rating 2 - Terrible. 22 out of 724 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jay on Mar 24, 2024
Thank you for your feedback we do hope you come again.

6/10 Okay

Silkia

Travelled with family and small children
Disliked: Staff & service
Just didn’t feel up to standards for a SpringHill Suite
Stayed 1 night in Feb 2024
Response from Jay on Mar 1, 2024
We apologize for any inconvenience our staff works very hard to make sure everything is up to standards, and we are in process of trying to get things underway for renovations..

8/10 Good

Minelia

Stayed 2 nights in Feb 2024
Response from Jay on Mar 24, 2024
Thank you for your feedback we do hope you come again.

10/10 Excellent

Sandy

Stayed 1 night in Feb 2024
Response from Jay on Mar 24, 2024
Thank you for your feedback we do hope you come back again.

8/10 Good

Reshmie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jay on Feb 6, 2024
Thank you for your feedback and we hope you come again soon.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2024
Response from Jay on Jan 23, 2024
Thank you for your feedback we do hope you come again soon.

10/10 Excellent

gisele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were warmly welcomed and appointed a lovely clean spacious room with a kitchenette. This hotel is close to everything it was perfect for our family!
Stayed 1 night in Jan 2024
Response from Jay on Jan 18, 2024
Thank you for your feedback and we do hope you come again.

10/10 Excellent

Thomas

Travelled with family
Staff was excellent, especially Joy at the breakfast buffet!
Stayed 2 nights in Dec 2023
Response from Jay on Jan 6, 2024
Thank you for your feedback and do hope you come again.

10/10 Excellent

Elena

Stayed 1 night in Oct 2023
Response from Jay on Nov 21, 2023
Thank you for staying with us we do hope you come again.

8/10 Good

Esteban

Stayed 1 night in Oct 2023
Response from Jay on Nov 21, 2023
Thank you for staying with us we do hope you come again.

10/10 Excellent

MARIBEL, ELIZABETH

Stayed 1 night in Oct 2023
Response from Jay on Nov 21, 2023
Thank you for staying with us we do hope you come again.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly new hotel with spacious rooms. Nice breakfast and great staff. Hotel is located near shopping mall.
Stayed 1 night in Oct 2023
Response from Jay on Nov 21, 2023
We hope you enjoyed your stay and hope you will come again soon .

10/10 Excellent

Teresa

Stayed 2 nights in Oct 2023
Response from Jay on Nov 21, 2023
Thank you for staying with us we do hope you enjoyed your stay.

4/10 Poor

Thomas

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Jay on Oct 9, 2023
Sorry you had a not-so-great experience we apologize for any inconvenience that may have caused you.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jay on Oct 2, 2023
Thank you for your feedback we hope you come again..

8/10 Good

Angela, Bronx

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
service very good
Stayed 2 nights in Sep 2023
Response from Jay on Nov 21, 2023
Thank you for staying with us we do hope you come back again.

6/10 Okay

bruce

Travelled with partner
Never got clean towels or the room cleaned
Stayed 2 nights in Sep 2023
Response from Jay on Oct 2, 2023
Thank you for your feedback we apologize for the inconvenience and will pass this along to the Housekeeping staff.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jay on Sep 19, 2023
Thank you for your feedback we do hope you come again soon.

10/10 Excellent

Ray

Stayed 1 night in Sep 2023
Response from Jay on Oct 9, 2023
Thank you for your feedback we do hope you come again.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Room was great. King bed was very comfortable. Walk in shower was helpful and relaxing after a long drive. Cleanliness of room was great. Check in was easy. The gentleman at the front desk was curtious and easy to talk with.
Stayed 1 night in Sep 2023
Response from Jay on Sep 15, 2023
Thank you for your feedback and glad you had a great stay, and we hope you come again soon.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located, clean, and comfortable. The breakfast is comprehensive! This was our second time staying here and we'd definitely book again.
Stayed 1 night in Jul 2023
Response from Jay on Sep 3, 2023
Thank you for your feedback.we do hope you come again.

6/10 Okay

Philip

Stayed 1 night in Sep 2023
Response from Jay on Sep 28, 2023
Thank you for your feedback we do hope you come again.

10/10 Excellent

Abhijit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very clean and well maintained. Staff was helpful and friendly. Will definitely stay again.
Stayed 2 nights in Aug 2023
Response from Jay on Aug 29, 2023
Thank you for your feedback and we do hope you come back soon.

4/10 Poor

Joan

Disliked: Staff & service, property conditions & facilities
The room smelled like pepperoni pizza when I entered. The light up over the bed was broken and dirty (not a place you want dirt -- over your head at night), the sofa was torn and stained, the wallpaper was peeling off in both bathrooms, next to the shower the bathroom hook was attached to the wall with sticky, so when the wallpaper sags, so does the hook, the backside of the desk area was cracked and broken, the shower had a bad crack that was not properly repaired, the full length mirror had been broken and poorly repaired, and even one of the tables in the breakfast room had warped formica on top. You'd think the manager would notice, and Marriott would care enough to want to keep their property up -- but all the repairs I saw were absolutely slap-dash. It doesn't help that at check-in they didn't notice I had booked the room on Expedia, so they charged my credit card for a room that was prepaid. Overall, way too many eeuuu-yucky things wrong.
Stayed 1 night in Aug 2023
Response from Jay on Aug 28, 2023
We apologize for the inconvenience that you move have been caused and will pass this along to the right department leaders to ensure this does not happen again we are in the process of getting new sofa the hotel was purchased in 2021 and the sofa was vandalized with bleach...

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great front desk staff
I dont recall the gentleman's name at check in, however he was pleasantly friendly and warm and easy to chat with while getting checked in and nowadays that isnt always the case so I needed to point that out! The room overall was pretty clean but the couch cushions had some crunchy stains on the edge of the cushions appearing to be food related, I noticed while opening the pullout sofa for my son. And under the main bed there were some empty chip/snack bags that weren't from us. So, not totally thrilled with the cleaning of the room but overall it was a pretty nice room
Stayed 1 night in Aug 2023
Response from Jay on Aug 14, 2023
Thank you for your feedback and will definitely pass along the information to the proper team, we do home you come again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jay on Aug 14, 2023
Thank you for your feedback we do hope you come again soon.

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Jay on Aug 14, 2023
Thank you for your feedback we do hope you come again soon.

4/10 Poor

Stanley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing experience - would not stay there
Room given was not what was reserved - I reserved a room with 2 queen beds and was given a king with a pull-out couch which was nowhere as comfortable (they stated they had no other rooms available). Also, the room was not properly cleaned (toiletries from the previous occupants were still in the bathroom) and the sliding door to the toilet was off the tracks and difficult to use.
Stayed 1 night in Aug 2023
Response from Jay on Aug 8, 2023
Thank you for your feedback and truly apologize for your experience you had will pass along to the proper team to share your concerns.

10/10 Excellent

Narendra

Stayed 1 night in Aug 2023
Response from Jay on Aug 28, 2023
Thank you for feedback we do hope you come again soon .

10/10 Excellent

Kaitlyn

Stayed 1 night in Aug 2023
Response from Jay on Aug 9, 2023
Thank you for your feedback we do hope you come again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jay on Aug 8, 2023
Thank you for your feedback do hope you come back again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Hidden gem!
Stayed 1 night in Jul 2023
Response from Jay on Aug 8, 2023
Thank you for your feedback we do hope you come back and stay with us.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jay on Aug 8, 2023
Thank you for your feedback we hope you come back again soon.

8/10 Good

dave

Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with Spring Hill Suites. We found it a little pricey, but I guess everything costs more these days.
Stayed 1 night in Jul 2023
Response from Jay on Aug 8, 2023
Thank you for your feedback we hope you come back again soon.

10/10 Excellent

BOBBY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely nice. The lady doing morning kitchen was super nice.
Stayed 3 nights in Jul 2023
Response from Jay on Jul 26, 2023
Thank you for your feedback we do hope you come again soon.

6/10 Okay

Scott

Stayed 1 night in Jul 2023
Response from Jay on Aug 19, 2023
Thank you for your feedback we do hope you come again .

10/10 Excellent

DeLayne

Business traveller
Friendly staff, clean room and all around great stay!
Stayed 1 night in Jul 2023
Response from Jay on Jul 10, 2023
Thank you for your feedback we do hope you come again.

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Be aware…don’t do it.
Doors were falling apart, was told that should’ve notified them sooner, then before it was found so it could be fixed with glue or duct tape. Breakfast was bleak. One option for anyone with allergies which was a packaged muffin. Coffee was Luke warm at best. Pool was tiny and cold. Housekeeping entered the room despite the do not disturb sign. Only replaced 2 towels. When questioned, was told that housekeeping doesn’t do rooms unless requested and i should’ve known to ask for clean towels. Never will stay here again.
Broken part of door.
Stayed 2 nights in Jun 2023
Response from Jay on Jul 10, 2023
So sorry for the experience you had this is not the Marriott standard or ours for that matter will look into this and will talk to the proper managers to address what you have listed I truly apologize for you experience.

8/10 Good

Carlos R

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place under new ownership, went there for a soccer tournament, the only bad thing is too many kids unsupervised. Not the hotels fault, the front desk guy was doing his best to keep things in order with those kids. Fortunately most of the parents were taking care of their own.
Response from Jay on Jun 20, 2023
Thank you for your feedback and we definitely apologize for the experience you had we try our best to make sure the hotel is calm and quite but unfortunately the adults look like they needed supervision.

10/10 Excellent

Carlos R

Liked: Cleanliness, staff & service, property conditions & facilities
Good but way too many kids without adult supervision
Stayed 1 night in Jun 2023
Response from Jay on Jun 18, 2023
Thank you for your feedback and we apologize for any inconvenience that you may have been caused will be talking with the management staff to try to prevent this from happening again.

10/10 Excellent

Kim

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice - comfortable and clean. A thoughtful gesture was that they left 2 water bottles in the room for us (not seen that at other hotels). The breakfast was very good with a nice variety not seen at most places (topping bar for both the eggs and the yogurt) PLUS they had gluten-free muffins! That made me very happy! =)
Stayed 1 night in Jun 2023
Response from Jay on Jun 18, 2023
Thank you for your feedback we do hope you come again soon.

2/10 Terrible

Anne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was very disappointed. After a 6 hour drive, upon enrty to the front desk. The receptionist Vincent was very rude. When asked a question he mumbled and looked very annoyed. I love Marriott but i think im done...
Stayed 1 night in Jun 2023
Response from Jay on Jun 18, 2023
Thank you for your feedback and we apologize for any inconvenience that you may have been caused will talk to the management staff to ensure this never happens.

6/10 Okay

Javana

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Jay on May 30, 2023
Thank you for your feedback we hope your stay was a pleasant one and hope you will come again soon.

10/10 Excellent

Elizabeth

Stayed 2 nights in May 2023
Response from Jay on Jun 18, 2023
Thank you for your feedback we hope you enjoyed your stay and hope you come back soon.

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Very clean, modern appliances, modern furniture, spacious.
Stayed 1 night in May 2023
Response from Jay on May 17, 2023
Thank you for your feedback we do hope you come again.

8/10 Good

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Large room
Stayed 1 night in May 2023
Response from Jay on May 11, 2023
Thank you for your feedback we do hope you come again.

10/10 Excellent

Brandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, staff was great!
Stayed 1 night in May 2023
Response from Jay on May 11, 2023
Thank you for your feedback. We do hope you come again.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and staff were all very friendly and polite. Very happy with our stay and would recommend staying at this hotel
Stayed 3 nights in May 2023
Response from Jay on May 9, 2023
Thank you for your feedback we do hope you come again.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
i was not able to go
Stayed 1 night in May 2023
Response from Jay on May 9, 2023
Sorry Hope all is well and that you would be able to in future.

4/10 Poor

Lauren

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Lobby Clean pool nice breakfast very good and well serviced. The room they gave us toilet seat broken and drains clogged.Had to move to another room only had a handicap room available.
Stayed 1 night in May 2023
Response from Jay on May 9, 2023
We apologize for any inconvenience that may be caused.