Ratings based on 912 Verified Reviews

3.5 out of 5
74% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from albany,ny

Posted 12-Dec-2017
2 stars. Staff very helpful. Noisy. No microwave in room. Good location.
3 out of 5
by A verified traveller

Stained sheets

Posted 16-Nov-2017
The sheets had a stain on them and I found a stand of hair on pillow. Didn't seem the room was changed over.
1 out of 5
by A verified traveller from Colchester, Vermont

Nice hotel if you like bugs!!!

Posted 14-Nov-2017
My daughter, son and myself checked in after attending a football game and upon entering the room we discovered a few things...no heater, the Wi-Fi did not work at all and the sheets were dirty. Upon closer examination we discovered several bugs in the sheets, under the mattress and under the bed. I immediately went to the desk to I form them that we were not happy and wanted to leave. I was told it was a non refundable room and we were moved to another room. We did not want to stay there but the guy at the desk was more intertested in chatting and texting with the 5 buddies that were in the dining area all night. While checking out I talked to the actual manager and he told me that they would have called Expedia and I would have gotten a refund. I was not happy that the evening staff lied to me and the room was totally disgusting!!! I will NOT be staying there ever again or any other affiliates if that chain. I will however still use Expedia for my travel needs.
1 out of 5
by A verified traveller

A huge damp! Not a real hotel!

Posted 29-Oct-2017
Speechless, disappointed in everything! Don't waist money!
4 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Great stay...Ill be back!

Posted 24-Oct-2017
Great stay. They are courteous are accommodating. The hotel was clean and quiet. I was able to relax and enjoy my stay. It is in close proximity to UAlbany and shopping, ex; Stuyvesant Plaza, Crossgates Mall and Walmart etc.
2 out of 5
by A verified traveller from Long Island

Are you kidding?

Posted 24-Oct-2017
The entire facility smelled like an ashtray. We had 2 rooms; the HVAC didn’t work in one. The grounds were a mess. There were broken items in the rooms. The acces card pad did not work. The shortcomings were especially stark because it shares a parking lot with a much nicer looking, more inviting hotel with similar rates.
4 out of 5
Recommended
for Everyone
by A verified traveller from boston,ma

family visit

Posted 15-Oct-2017
Pros: clean, convenient, friendly staff.
Cons: a small table in bathroom to place toiletries would be lovely. able to get wifi, but not internet access.
Location: we visited family.
convenient, clean, pleasant overnight stay. except for power drill waking us at 8am. Don't know what that was all about?!
2 out of 5
by A verified traveller

Not Recommended

Posted 14-Oct-2017
Pros: Nothing
Cons: Everything
Location: Restaurant and beer close by
Terrible smell and odor throughout the entire facility.
5 out of 5
Recommended
for Everyone
by A verified traveller from california

Nice hotel. Very close to food places nearby

Posted 3-Oct-2017
It was a good experience. I’m glad I stayed at this hotel :)
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 16-Sep-2017 on Hotels