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Reviews of Executive Inn

2.5 out of 5
Executive Inn
759 State St, Schenectady, NY

Reviews

5.2
Rating 10 - Excellent. 22 out of 247 reviews" "
Rating 8 - Good. 42 out of 247 reviews" "
Rating 6 - Okay. 53 out of 247 reviews" "
Rating 4 - Poor. 56 out of 247 reviews" "
Rating 2 - Terrible. 74 out of 247 reviews" "

6.2/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

5.2/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

6/10 Okay

H.W.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Responsive staff and very clean room. But the room was cold, and I arrived late, so no time to get it warmed up before bed. And the bed itself was cold.
Stayed 1 night in Mar 2024
Response from gm on Mar 30, 2024
Thank you for your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, slept well. Overall a convenient stay. Wifi was limited though. Good pizza, burger place down the block.
Stayed 1 night in Nov 2023

4/10 Poor

Burt

Stayed 1 night in Nov 2023

6/10 Okay

James

Disliked: Staff & service
The door to the room didn’t close properly with the door frame. No frig….noisy area
Stayed 1 night in Oct 2023

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Marquis

Disliked: Cleanliness, staff & service, property conditions & facilities
UNSAFE AND BROKE DOWN
Stayed 1 night in Oct 2023
Response from gm on Oct 16, 2023
thank you for your valuable feedback and we hope to serve you better in future.

6/10 Okay

Sylvain

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff always under protected area do not inspire to trust the environment
Stayed 1 night in Oct 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from gm on Oct 16, 2023
thank you for your valuable feedback. we hope to see you in near future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good Basic Hotel Not in a Great Area
They are basic rooms, no frills, no continental breakfast. If you want to check in late or check out early you have to ring a doorbell in the lobby and wait for one of the family members running the hotel to respond. The location is not in a great part of Schenectady. It didn't feel safe to go out of the hotel complex.
Stayed 1 night in Sep 2023

2/10 Terrible

julie

Stayed 2 nights in Sep 2023

2/10 Terrible

William

Business traveller, Travelled with partner
I drove by the property it didn't look bad,But the neighborhood was pretty rough looking so we opted not to stay there, unfortunately it was late in the day so probably going to be stuck with a bill
Stayed 1 night in Sep 2023

6/10 Okay

Kenneth

Liked: Cleanliness
Stayed 13 nights in Aug 2023

6/10 Okay

Daniel

Has potential for a bargain. Fluorescent light in bathroom needs to be replaced. Refrigerator needs capacity to cool food, not just illuminate it. No ice available. Big jumping bug in room. Chair too large for small walking space between bed and desk. Mattress too much like plywood to be comfortable. For the price of three nights rent, the management could have made the room nice, but did not. Could be fit for an executive, but not quite as luxurious as a tent.
Stayed 1 night in Aug 2023

2/10 Terrible

bob

Travelled with group
Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location
Front desk manager was very friendly and helpful. This room was the cleanest of any hotel room I've ever stayed in!
Stayed 1 night in Aug 2023

2/10 Terrible

Steven

Disliked: Room comfort
Its a dump in a bad area. I just need someplace cheap to sleep for a night so it worked
Stayed 1 night in Aug 2023

2/10 Terrible

Brian

Disliked: Staff & service, amenities
The room was clean, the walls in the bathroom have been very poorly patched and painted poorly. Not a real safe area in my opinion. The mini frig wasn't working so guy at desk came and looked at it and said it was in 'economy mode'. Lost all my food overnight, had to go to grocery store to get more food and ice. They replaced the unit that night but I didn't trust it. Front desk said I couldn't get a discount for my loss and inconvenience because I reserved room through Expedia!!!
Stayed 2 nights in Aug 2023

4/10 Poor

Julie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property in excellent clean condition. But the staff were consistently unpleasant, all of them, sadly. I was spoken to as if I were a wayward girl from reform school. They softened, but I had to bend over backwards to be extra nice. When Housekeeping knocked on my door, I called out several times that I would be right there, which I was but they continued to knock as if I'd said nothing.It felt like harassment. I'd experienced this same almost bullying tactic in 2 other budget hotel. Being pleasant anyway didn't seem to make a difference. Also,I asked 3 staff for TWO rolls of toilet paper. And I was given only one. It's embarrassing to feel they are being so stingy with the toilet paper. Probably trying to make sure no one hoards it, which makes sense. But for Heaven's sake, stop being so controlling! Also, rather than have the dumpster emptied regularly and on time, one staff member was seen to be standing on top of the garbage in the dumpster trying to pack it down. Another money-saving device? For what they charged me $135.60 a night, they should have enough money to run the place without hoarding toilet paper and avoiding paying for the dumpster to be emptied on time. Finally, on my day of check out, there were 3 of us waiting for the manager to check us out. But he was doing something with housekeeping. So each of us individually had to seek him out and give him our card key, with no confirmation from computer that we would not be charged another day
Stayed 1 night in Aug 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Marty

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Jul 2023

6/10 Okay

Alfred

Stayed 1 night in Jul 2023

2/10 Terrible

pam, Enon

Travelled with family
The neighborhood with prostitutes and drug deals going down felt so unsafe we left and found another hotel even though we lost our payment.
Stayed 1 night in Jul 2023

6/10 Okay

Sharon

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom fan was caked in dust. Water pressure was extremely low. TV had many channels. That area of downtown Schenectady is not very nice with people that look like they're down on their luck. Front desk person didn't enjoy her job and it showed. She was not a happy camper. Hotel was in a convenient spot, but a lot of businesses were closed.
Stayed 2 nights in Jul 2023

6/10 Okay

Scott

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Wouldn’t stay again
The rooms were clean but the outside was run down and the stairs up to our room were in rough shape. Also, the neighborhood was sketchy at best. The interior was dated and the beds were not very comfortable.
Stayed 1 night in Jul 2023

2/10 Terrible

wendy, North Brunswick

Disliked: Cleanliness, staff & service, property conditions & facilities
I was nervous driving in the area and even more nervous once I saw the hotel. Very sketchy area and the hotel looks like a place drug dealers and users live in some law enforcement tv series. Against my better judgement I checked in. I was in my room less than a minute when a man started knocking on my door. I didn't answer and soon a second man arrived and told the first man he saw me go in. Then the first man pounded on the door saying "I know you're in there b*tch. I'm going to knock this door down and kill you." I called 911. Police came and stayed with me while I told the clerk I was checking out and got to my car and drove out. They suggested I stay at the Double Tree not far away and I did - which was very safe, clean and comfortable. Do not stay here - it doesn't matter how cheap it is; your life and safety is worth more.
Stayed 2 nights in Jul 2023

2/10 Terrible

Francesca, plantsville

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst hotel I ever stayed in my life! The room was dirty with bugs and insects all over the rooms( I book 2 rooms). They were smelly and moldy. The air conditioner wasn’t working and the place was so bad I just left and drive back home.( 5 hours) This place should be shut down.
Response from gm on Jun 13, 2023
Dear Guest can you please provide your check inn date as well out date . because i dont find your reservation in my property so kindly provide your info please.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We needed a clean inexpensive place to stay for a graduation. This suited us just fine. I am very fussy about clean. Don’t let the street view of the building fool you. The room was freshly painted and clean. It’s an inexpensive motel.
Stayed 1 night in May 2023
Response from Gm on Jun 14, 2023
Thank you for your reply

2/10 Terrible

Roberto

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

William

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I did NOT stay once we saw this property. People outside yelling and screaming and people in the lobby yelling and screaming. The man behind the desk looked confused and frustrated and my wife did not get out of the car. This was not a safe place to be. We left.
Stayed 1 night in Oct 2022

6/10 Okay

Igor

Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Sep 2022

10/10 Excellent

Stanislav

Liked: Staff & service, amenities, property conditions & facilities
Good value for money. Clean.
Stayed 1 night in Oct 2022
Response from Gm on Oct 5, 2022
Thank you for your feedback!!!

10/10 Excellent

waheeda

Stayed 1 night in Jul 2022

2/10 Terrible

Slim

Stayed 1 night in Aug 2022

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from gm on Sep 1, 2022
Thank you for your feedback !!!

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Gm on Jul 20, 2022
Thank you for your feedback

8/10 Good

Anjanie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Location Hotel In State Street
My stay was comfortable, room was clean, good air conditioning, all amenities provided, towels were clean. There were no coffee maker in the room, and only a microwave in reception area. The building itself needs renovation, the name Executive Inn was covered, we recognized the building by Number. It's good when there's no fuss. We went for a funeral so it was okay. In the future, if I don't have anywhere to stay, I will consider it again.
Stayed 1 night in Jul 2022
Response from Gm on Jul 8, 2022
Thank you very much for your feedback!!!

8/10 Good

Kawattie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, clean well Decorated and good size bed
Stayed 1 night in Jun 2022
Response from Gm on Jun 29, 2022
Thank you for your feedback.

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
...they graciously accepted a very late arrival.
Stayed 1 night in Jun 2022
Response from Gm on Jun 29, 2022
Thank you for your feedback !!!

2/10 Terrible

Marvin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude. Internet didn't work
Stayed 1 night in May 2022

6/10 Okay

Marian

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

6/10 Okay

Ronald

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
My room was as clean as could be. The outside looks like a nice painting and glass cleaning. A lot of noise late at night fireworks Motors horns sirens. The room price was cheap. So you get what you pay for but the room was exceptionally clean with refrigerator iron the room is as nice as anybody else's
Stayed 1 night in May 2022
Response from Gm on May 15, 2022
Dear Guest, Thank you for sharing your feedback.

2/10 Terrible

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t go.
Dirty, unsafe area. Staff rude. Called front desk and first response to call was “What?”
Stayed 3 nights in Jan 2022
Response from GM on Jan 11, 2022
Dear Guest, we are sorry that you did not find satisfaction on your stay. we'll trying hard to provide comfort for our guest and we'll try to solve all the issue you experienced. thank you for your concern and we'll looking forward to serve you in future.

2/10 Terrible

darly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was disgusting, dirty, horrible. This place needs to be closed!
Stayed 1 night in Sep 2021
Response from gm on Oct 6, 2021
Thank you for your feedback.

2/10 Terrible

Lise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the desk said they had no Expedia reservation. Took him half an hour to find it. Then the room he gave us had a dead refrigerator (and the hotel ice machine didn’t work) and what appeared to be an abundance of semen stains all over the sheets. He wouldn’t return our money, and we left anyway. It was gross. Had to spend a lot at a real hotel nearby. Not happy.
Stayed 1 night in Sep 2021
Response from GM on Sep 6, 2021
Thank you for your Feedback.I apologize for the inconvenience, and will address this with our front desk associates.

2/10 Terrible

holly

Business traveller
Disliked: Amenities, property conditions & facilities
It is a dump.
Stayed 1 night in Sep 2021
Response from GM on Sep 6, 2021
Dear Guest, we are sorry that you did not find satisfaction on your stay. we'll trying hard to provide comfort for our guest and we'll try to solve all the issue you experienced. thank you for your concern and we'll looking forward to serve you in future.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
When I went to check in, the door was locked and the only people around in the parking lot were trying to sell me drugs.
Stayed 1 night in Aug 2021
Response from GM on Aug 23, 2021
Thanks for reaching out. Your comments are not typical. To better assist, please reach out to us offline, and we will be happy to address your claims. We are sorry for any issues, and we look forward to speaking with you.

6/10 Okay

m l

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2021
Response from GM on Aug 21, 2021
Thank you for your feedback.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Scary and unsafe. Terrible area with drug deals taking place visibly and shady scary people in and out of the parking lot yelling, screeching tires etc. Room was clean but had big stain on bedspread. After 15 minutes we left even though we lost about $200 because it was no refundable. Front desk person Rick and owner or manager Mr. Patel refused any refund and did not even apologize.
Stayed 1 night in Aug 2021
Response from GM on Aug 20, 2021
Dear Guest, Thank you for sharing your feedback. we are sorry that your recent stay did not match your expectations. it was uncommon instance and right now we are fixing this matter to give satisfaction to our guest. please feel free to reach us for any further comments or concerns.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible u safe location and homeless. Filthy
Stayed 1 night in Aug 2021
Response from GM on Aug 15, 2021
Thank you for your feedback and We are sorry for that you did not enjoyed your stay with us.