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Reviews of Smart Hotel Saslong

3 out of 5
Smart Hotel Saslong
Via Pallua 40, Santa Cristina Val Gardena, BZ

Reviews

8.6

Excellent

Rating 10 - Excellent. 80 out of 166 reviews" "
Rating 8 - Good. 60 out of 166 reviews" "
Rating 6 - Okay. 19 out of 166 reviews" "
Rating 4 - Poor. 5 out of 166 reviews" "
Rating 2 - Terrible. 2 out of 166 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Crysta

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
While this is a cute hotel it’s very expensive for what you get. The rooms are teeny - teeny tiny. The towels are not in the bathroom so when you get out of the shower you suddenly realize that you need to walk into the room to get a towel. They don’t have shampoo and conditioner or lotion - just a small circle of soap labeled that it’s multipurpose. The room smelled - it seems they pump a scent into the room and it was not a pleasant one. The room also smelled like smoke the entire trip due to the people next door smoking in their room. The bar is very cute but the dinner menu was akin to school lunch. More like someone heats up food as opposed to a chef. My shrimp came out cold inside and the pasta sauce was basic. My husband broke his leg skiing and had to get emergency surgery at the Dolomite Sport Clinic. When we got back to the hotel we asked for a chair to put in the shower because they did not have accessible rooms and he was unable to bear weight on one leg. They said they would give us a patio chair that could get wet and we waited but they never brought anything so my husband had to lay in the shower floor to get clean. The breakfast buffet was a nightmare; too many people and not enough food. When I tried to bring my husband breakfast in the room due to his leg and the recent surgery they refused to allow me to bring plates to the room so I had to pile food into napkins. There are rules and there is common sense. This is more of a hostel than a hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Peter, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our family
Stayed 2 nights in Feb 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Nice stay. Highly recommend the efficiency and modern accommodations. Breakfast was one of the best we had on our trip. Staff was great! Free underground parking a huge plus.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

8/10 Good

Dan, Toronto

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
their breakfast was great! the location was okay, you need take bus to either Ortisei to Santa Christina
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amaizing.Huge variety of everyting you wish for.
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Smart Hotel Saslong is, in many ways, really more of an upscale (all private room) hostel in a fantastic location. Guests have to pay additional for every amenity (except wifi and parking). So, for example, you pay for fresh towels and to have your room serviced. Additionally, the beds are quite firm, the pillows flat. Spending minimal time there, we made it work as sort of a crash pad for our hiking adventure in the Dolomites. We would never stay there again, and would not recommend it to other travelers.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good location, good room condition and clean rooms.
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the ski bus stops. Nice rooms with very comfortable bed. The availability of a ski and boot room with boot dryer is very convenient
Stayed 4 nights in Feb 2019

4/10 Poor

Shannon

Disliked: Staff & service
Be Smart and don’t stay in this overpriced Ibis.
I found the front desk person to be extremely unfriendly and unhelpful. I had booked a triple room which cost more than a double, because we were 2 adults and one child.But, due to an error while booking...I was real tired, somehow the number of people changed to 2.Even though the triple room is considerably more,I was charged $80 for the extra person. The lady at the front desk was not willing to offer any assistance, however that is not why I am giving this hotel such a bad review. I felt the attitude was terrible. I accept that I made a error while booking, and accepted the extra charge, though I think it was too much. It was her attitude, so unfriendly.... Overall as well, because of my check in being so poor, the hotel seemed like an overpriced Ibis Hotel. Very small. There was also a light outside my window on the exterior wall that could not be turned off. The final nail in the coffin, this low budget hotel charges you for the toiletries..$12 euro of all things. I never mind spending money for a quality experience, however once I have paid for the room I really dislike it when during the stay you are racking up more charges,especially for soap!
Stayed 1 night in Dec 2018
Response from Matteo on Feb 10, 2019
Dear Shannon, thank you for sharing your experience at our hotel. We do not want to bore the readers, and we limit ourselves to correct some wrong information of this text. - "take away fee €12" for 1L of high quality soap does not mean you have to pay to use it, but in case you want to take it with you away, as a nice souvenir, we inform previously the guests about the cost of that. We are sorry if the cartel was not clear enough. - the light outside the balcony can be turned off at any time with a button just next to the window, in each room. - we apologize if you find our attitude terrible, we try every day to do our best to provide nice holidays to our guests (staff rated 8.9/10 on more than 1067 rev.); sometimes it happens that we simply cannot do that because some reasons. Maybe the extra charge for the third person (with 50% discount) was not accepted as good as seems to be? Best Regards.

6/10 Okay

Yehiel (Hilik)

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy, good quality hotel at a low price
Very easy. Checked in ourselves with key in a coded locker. The hotel looks very fancy, new and up to date. The quality of the hotel is very good in this area. Nice restaurant with a buffet and great value for the money. Would deffinetly stay here again if I visit this area.
Stayed 1 night in Sep 2018

2/10 Terrible

Raanan

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bad mattress resulted with awful night Wifi does not apply for more than 1 device Poor value for money
Stayed 1 night in Sep 2018

8/10 Good

M Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again!
It was basically a stopover on our way to a Refugio in the Dolomites. Good bus service right outside the door to take you to the towns in the valley and the lifts up into the mountains. Basic services provided and you pay for extras. Breakfast buffet was generous as was the evening buffet. If you eat dinner between 5 and 7, you pay 14.50 euros for the same buffet you pay 19.50 euros for after 7.
Stayed 2 nights in Sep 2018

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money!
The check-in is only manned until 7pm and they have a great idea of giving you a code to access keys outside of these hours. Worked great for us. It’s classed as a 2 star hotel but feels way better than that. Very comfy bed and clean room. Nice walk in shower. Simpe decor. Small but nice balcony. There are no tea and coffee making facilities in the room but there is a coffee vending machine in lobby charging 1€ per drink. Would stay here again definitely- great value for money
Stayed 2 nights in Jul 2018

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay for 2 nights
Probably the most value for money hotel in the area. Rooms are modern and clean. Breakfast at blue restaurant below was amazing.
Stayed 2 nights in Jun 2018

10/10 Excellent

Osfersan, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a nice and confortable place to stay right there at the shoulders of the Dolomites.
Stayed 2 nights in Jun 2018

6/10 Okay

Ehud, Ramat Hasharon

Liked: Cleanliness, room comfort
The only hotel where the reception reopens on 15 hours and what shall we do if we arrive earlier? There is no brekfast so you have to pay for it extra cost.
Stayed 1 night in Oct 2017

6/10 Okay

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing great, nothing bad.
Hotel was average. It was clean and worked for our needs but lacked charm. Seems to be appealing to the millennial crowd.
Stayed 1 night in Oct 2017

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but lacked character
Clean place In a good location. Room was small and felt stark (white walls, concrete floors) . Ok place for budget stay.
Stayed 2 nights in Sep 2017

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome breakfast and beautiful town
We loved the hotel and Saint Christina. The breakfast buffet was a huge spread! Rooms are small but very modern and clean! Loved it!
Stayed 2 nights in Sep 2017

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in quaint area of Val Gardena
Excellent modern hotel. Great staff. Very comfortable beds. Wifi. Easy to find. Underground parking. Includes free bus pass for local transportation. Small balcony. Only drawback was soap and shampoo not provided, but sold at a premium cost. Views of the mountains are outstanding.
Stayed 2 nights in Jul 2017

6/10 Okay

Brian, Calgary, Canada

Liked: Cleanliness, staff & service
Great Basic hotel
This hotel meets all the basic needs. The rooms are quite minimalist with a very efficient design. The front desk staff are friendly and very gave us information on where things were in the valley and recommended some hikes for us. We ate breakfast and dinner at the restaurant and were very happy with the meals and the staff.

10/10 Excellent

liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very friendly. Location was fantastic, breakfast was great! Free parking, free internet, room was clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price for clean room, new hotel, good restaurant.

10/10 Excellent

Mavis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location.
Beautiful place and very convinient. Right in front of the bus stop in the middle of 2 main ski area.

10/10 Excellent

Mavis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! Will come back again
The hotel is easily identifiable from the road but you really need to know when to get off the bus (if you are travelling by one as we are). Btw the stop to get off is called Soplases. Inside it is bright and clean, and the receptionist is pretty and cheerful. She is also friendly and helpful with your queries. The bedroom and bathroom are big and clean but can do with a bit more light as it is quite dim. Otherwise, all good!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

보통수준의 호텔입니다

10/10 Excellent

Felipe, Como, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent surprise. My new place @ the Dolomites
The hotel is perfectly located and includes free parking. The staff were great. Happy, ready to help, always with a smile and welcoming. The hotel restaurant was Wowwww... breakfast and dinner (half board) is not to be missed. The room was comfy, good heating system, nice balcony and clean and neat :)!

8/10 Good

Mateusz, London

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice modern without the hassle
Nice and modern hotel but be prepared to check in yourself, pay for extra towels/ shampoo, room cleaning and other extras. Staff very helpful but due to the nature of the hotel you hardly ever engage with them. Very good breakfast and friendly staff at the restaurant

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.

8/10 Good

Katrin, München

Liked: Cleanliness, property conditions & facilities, room comfort
Quick & Slick
Overall a good experience. Of course this is not about the personal experience but it is very well thought through, the personal is friendly, the breakfast is great and very fairly priced; the only minus might be the location, it's a little in between everything with no restaurant in walking distance and it faced quite some traffic.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski break
The hotel is located a 10-15minute walk from the nearest ski lift, however in the morning and the afternoon there is a frequent bus service. The hotel is well-equiped, clean and tidy. It is not possible to check in or even gain access to the hotel before 3pm, but you can park and then return later. Nice location, wonderful skiing.

6/10 Okay

mp

Liked: Cleanliness, staff & service
a bit "thin"
the rooms are a bit small. it seems that all was optimized to minimize cost. for example, only two electrical outlets in a three bed room. not enough if you have many devices... you have to pay for shampoo. these are little things that can be annoying when travelling...

10/10 Excellent

Robert, Saratoga Springs, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location in the mountains.
Just when you think you're lost in the mountains...Well worth the drive from the Autostrade.

8/10 Good

simcha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient pleasant stay.
if you check in late, make sure you get a code for entrance from the hotel before arrival

6/10 Okay

Elina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very nice but it had an awfull smell - like some wood polish or other chemical, and the bathroom had smell of dampness. We had to sleep with an open window (when outside temp. was 5 degrees) to breath a fresh air. The service at the desk was very kind, but it is not convenient that there is someone at the front dest for only several hours. And if he had a problem (even small) we didn't have anyone to turn to.

8/10 Good

Martin, London

Liked: Cleanliness, property conditions & facilities, room comfort
Smart Hotel Saslong - cheap ski accomadation
The Smart Hotel Saslong does what it says, you pay for what you use. It is clean, warm and inexpensive. This is not luxury, and is a bit impersonal. However the room and bed is comfortable and bathroom is modern. Ski hire is on site, and ski bus just outside the door. Avoid the restaurant, go into Santa Cristina for better value food. Especially Restaurant Bruno 'la poste' just up the road on the right.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Saslong Smart Hotel
Hotel is contemporary and very clean. The price is good within our budget. we like the modernity of the facility. However, the room is very small and the bed is not comfortable. We wished that there would be a little bit carpet around the bed. It felt and looked cold with floor cement exposed. The other thing we felt it lacked was the window showing the view outside when we got the room facing front.

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
XXL
Stayed 1 night in Feb 2024

10/10 Excellent

Friedrich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schönes Hotel und freundliche Mitarbeiter.
Stayed 4 nights in Jan 2024

10/10 Excellent

Christine

Stayed 4 nights in Jan 2024

10/10 Excellent

Hakan

Stayed 1 night in Dec 2023

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herrvorragendes Hotel!
Ein erstklassiges Hotel! Wir haben nichts auszusetzen! Sehr freundliches personal, herrvorragende Lage, sehr sauber, modernes Hotel- wir gehen gerne wider!
Stayed 1 night in Oct 2023

10/10 Excellent

silvano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo smart hotel personale gentilissimo
Stayed 2 nights in Sep 2023

8/10 Good

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt ophold - flot værelse, flot og rent. Skøn og lækker morgenmad
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020

8/10 Good

Vincenzo, Guastalla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel “democratico”. In posizione molto comoda nella valle, a 20 metri da un mini market per l’eventuale spesa e A 30 metri dalla fermata dell’autobus. Camere pulite. Personale al check-in disponibile. Parcheggio esterno e al coperto gratuito e capiente. Noi abbiamo soggiornato solo una notte, ma nulla di negativo da segnalare.
Stayed 1 night in Jul 2020