Front of property - evening/night

Reviews of Novotel Riyadh Al Anoud

5 out of 5
Novotel Riyadh Al Anoud
9033 King Fahd Road - Olaya, Unit No. 1, PO Box 2370, Riyadh

Reviews

7.4

Good

Rating 10 - Excellent. 89 out of 296 reviews" "
Rating 8 - Good. 106 out of 296 reviews" "
Rating 6 - Okay. 50 out of 296 reviews" "
Rating 4 - Poor. 23 out of 296 reviews" "
Rating 2 - Terrible. 28 out of 296 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mourad, Sharjah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, room large, bed comfortable
Stayed 1 night in Jan 2024
Response from Fahad on Jan 25, 2024
Dear Mourad,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

8/10 Good

Petrus

Business traveller
Liked: Cleanliness, staff & service, amenities
Convenient location for business
Stayed 2 nights in Jan 2024
Response from FAHAD on Jan 22, 2024
Dear Petrus,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

8/10 Good

Mustafa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Fahad on Jan 11, 2024
Dear Mustafa,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hospitality
Stayed 2 nights in Dec 2023
Response from FAHAD on Jan 11, 2024
Dear AhmedWe very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

2/10 Terrible

ERIC

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Fahad on Dec 27, 2023
Dear ,Thank you for taking the time to tell us about your experience at the Novotel Riyadh Al Anoud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 Good

william

Stayed 1 night in Oct 2023
Response from Fahad on Dec 20, 2023
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Sami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Fahad on Oct 9, 2023
ضيفنا العزيز ساميبعد التحیة ....نشكركم على إيجاد الوقت لمشاركتنا بأنطباعكم عن فندق نوفوتيل العنود.كما نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم بالفندقلقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا. نشكركم و نتطلع للترحیب بكم مرة أخرى في نوفوتيل العنودمع خالص الشكر و التقديرإدارة الفندق

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Sep 2023
Response from FAHAD on Oct 2, 2023
Dear Sami,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

2/10 Terrible

Saeed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Not good in this hotel
Stayed 2 nights in Sep 2023
Response from FAHAD on Oct 2, 2023
Dear Saeed,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel needs to be
Stayed 3 nights in Aug 2023
Response from Fahad on Aug 30, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

2/10 Terrible

Pedro L

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scary
Scary, awful…. the hotel be renewed completely, the conditions inhumane… excellent location, nice area, the building outside look good but the rooms are destroyed, change me room twice and every time was worth. Avoid.
Stayed 2 nights in Aug 2023
Response from FAHAD on Aug 13, 2023
Dear Pedro ,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

4/10 Poor

Yousfi

Stayed 2 nights in Jul 2023
Response from Fahad on Aug 27, 2023
Dear Yousfi,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2023
Response from Fahad on May 8, 2023
Dear Mohammad ,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Nermeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staying at Novotel is amazing all stuff are great and the location is very good
Stayed 3 nights in Mar 2023
Response from FAHAD on May 7, 2023
Dear Nermeen,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

8/10 Good

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Fahad on May 7, 2023
Dear Bashir,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

2/10 Terrible

Ziad

Stayed 3 nights in Mar 2023
Response from Fahad on Apr 11, 2023
Dear Ziad,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

10/10 Excellent

Mohammad

Stayed 2 nights in Feb 2023
Response from Fahad on Mar 15, 2023
ضيفنا العزيز بعد التحیة ....نشكركم على إيجاد الوقت لمشاركتنا بأنطباعكم عن فندق نوفوتيل العنود.كما نقدر كثیرا تعلیقاتكم الإيجابیة حول اقامتكم بالفندقلقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم.إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا. نشكركم و نتطلع للترحیب بكم مرة أخرى في نوفوتيل العنودمع خالص الشكر و التقديرإدارة الفندق

2/10 Terrible

Maqsood

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Avoid
2 day stay main reason for staying was the pool for kids Pool not working jacuzzi not working And steam room out of order very disappointed
Stayed 2 nights in Jan 2023
Response from Fahad on Feb 1, 2023
Dear Masqsood,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor and old hotel
The room 116 is the most awful and dirty room I have stayed, definitely not for a 4star hotel. View to a wall, food smell from the restaurant every morning. AC/Heater very noisy (impossible to use). I have requested to change the room the same day of the check in, but despite my complaint (please see the photos below) they didn't even tried or excuse to me. Only the young man at front desk was nice but the lady at the front desk was not professional and quite indifferent.
Stains on the carpet. Very  dirty.
Bathroom without maintenance.
Broken hair dryer.
Broken mirror and light of the closet too.
Stayed 3 nights in Jan 2023
Response from FAHAD on Jan 30, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

2/10 Terrible

MOHAMMAD

Travelled with family
Disliked: Staff & service, property conditions & facilities
Nothing
Response from Fahad on Jan 8, 2023
Dear Mohammad,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

10/10 Excellent

Barakat

Stayed 2 nights in Dec 2022
Response from Fahad on Dec 25, 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

6/10 Okay

Dino

Stayed 3 nights in Dec 2022
Response from Fahad on Dec 25, 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

2/10 Terrible

Salah

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is completely run down. Ceiling is black from water leak, doors are disintegrated, furniture is old. Breakfast is ordinary. This is a 2-star hotel at best
Stayed 3 nights in Dec 2022
Response from Fahad on Dec 14, 2022
Dear Salah,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

2/10 Terrible

Ali

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel along with the worst customer services and they need to learn how to deal with customers in good manners
Stayed 1 night in Nov 2022
Response from Fahad on Nov 29, 2022
Dear Ali,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

8/10 Good

Bassel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Oct 2022
Response from Fahad on Oct 25, 2022
Dear Valuable Guest,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

4/10 Poor

abdulrahman

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Furniture was old, toilets not that clean. Doesn’t deserve 5 stars
Stayed 2 nights in Aug 2022
Response from Front Office Manager on Aug 31, 2022
Dear Abdulrahman,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Hotel Management

10/10 Excellent

mohamed

Stayed 2 nights in Aug 2022
Response from Fahad on Aug 23, 2022
Dear Mohammed,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

MR. RENATO Aristotle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean
Stayed 1 night in Aug 2022
Response from Fahad on Aug 23, 2022
Dear Aristotle,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

6/10 Okay

Mugbil

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I had great treatment from the saff
Stayed 1 night in Aug 2022
Response from Fahad on Aug 23, 2022
Dear Mugbil,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and great location
Stayed 1 night in Aug 2022
Response from Fahad on Aug 23, 2022
Dear Francisco,We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for the price, convenient location. Air condition in room did no obey control , a bit to hot for the weather.
Stayed 1 night in Aug 2022
Response from Fahad on Aug 23, 2022
Dear Leonardo We very much appreciate your comments regarding your stay at Novotel Riyadh Al AnoudIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Hotel Management

8/10 Good

ROY, Jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 1 night in Jul 2022
Response from Fahad on Jul 17, 2022
Dear Roy, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Good

Paul

Stayed 1 night in May 2022

6/10 Okay

Karappurathu

Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It used to be one of the good property, I stayed multiple times in the part but p the property look outdated and has an aged look especially the toilets
Stayed 1 night in Apr 2022
Response from Fahad on Apr 19, 2022
Dear Karappurathu, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

2/10 Terrible

damian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel should be ashamed at the state of the rooms in this hotel Ripped and stained carpets, dated and damaged furniture Holes in the headboard where lights used to be - totally substandard and grim I declined the first room I was offered - reception could have told me it was a smoking room Breakfast ok but I couldn’t leave fast enough
Stayed 3 nights in Mar 2022
Response from FAHAD on Apr 4, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

4/10 Poor

Nada, Beirut

Business traveller, Travelled with group
Disliked: Cleanliness
Maintenance problem. No hot water for two days:(
Stayed 1 night in Mar 2022
Response from Fahad on Apr 4, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

6/10 Okay

Andrew

Stayed 7 nights in Mar 2022
Response from Fahad on Apr 4, 2022
Dear Valuable Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

4/10 Poor

Guillermo

Had to ask for towels everyday . Property needs some improvement. Nothing around hotel
Stayed 2 nights in Feb 2022
Response from Fahad on Apr 4, 2022
Dear Valuable Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

4/10 Poor

Guillermo

Location supposed to be good . But there is nothing around. You need a car or taxi to go anywhere . Hotel does not have towels …. Crazy! No towels in a hotel
Stayed 2 nights in Feb 2022
Response from Fahad on Apr 4, 2022
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neither here nor there. Generally Ok
I didn’t like the inward facing room. The rooms facing King Fahad have an appealing aspect. Bathrooms are aged.
Stayed 1 night in Feb 2022
Response from FAHAD on Apr 4, 2022
Dear Valuable Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

4/10 Poor

Esmaeil

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 10 nights in Dec 2021
Response from Fahad on Jan 24, 2022
Dear Valuable Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management

10/10 Excellent

Bandar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Fahad on Jan 24, 2022
Dear Mohamed Gamal, We very much appreciate your comments regarding your stay at Novotel Al Anoud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location
Stayed 9 nights in Dec 2021
Response from Hotel Staff on Dec 28, 2021
Dear valued guest we very much appreciate your comments regarding your stay at Novotel Al Anoud it’s always a pleasure to receive positive feedback. i will share your comments with our team. I’m sure that this feedback will serve as an encouragement to all of our staff

10/10 Excellent

Neil

Stayed 2 nights in Dec 2021
Response from Hotel Staff on Dec 28, 2021
Dear valued guest we very much appreciate your comments regarding your stay at Novotel Al Anoud it’s always a pleasure to receive positive feedback. i will share your comments with our team. I’m sure that this feedback will serve as an encouragement to all of our staff

6/10 Okay

Hamzah

Disliked: Cleanliness, property conditions & facilities
مافي اي احساس انك في فندق ٤ نجوم.
Stayed 2 nights in Nov 2021
Response from Hotel Staff on Dec 28, 2021
Dear valued guest we very much appreciate your comments regarding your stay at Novotel Al Anoud it’s always a pleasure to receive feedback. i will share your comments with our team.

8/10 Good

JINESH

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything's good. But the breakfast needs to be better. Very few options
Stayed 4 nights in Oct 2021
Response from Hotel Staff on Dec 28, 2021
Dear valued guest we very much appreciate your comments regarding your stay at Novotel Al Anoud it’s always a pleasure to receive feedback. i will share your comments with our team.

6/10 Okay

JINESH

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Need to improve a lot
the bellboy service is very poor. For 166 rooms they just have one bellboy and it's mostly unavailable. The breakfast is also not that great. Just went there once and skipped for the rest of the days.
Stayed 1 night in Oct 2021
Response from Ghazi Ahmed on Nov 5, 2021
Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive your feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Hadya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ghazi Ahmed on Oct 1, 2021
Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

6/10 Okay

MOHAMMED

Travelled with family
Couple with 3 kids
This is the worst hotel i stayed in under Novotel chain of hotels. They don't answer the land line even if you try many times. The AC in the room is so noisy & will shock you while sleeping The view of the room (313) i had was very bad, i think they should close the windows permanently. The furniture is a bit old & needs to be replaced. Will never visit again
Stayed 1 night in Sep 2021
Response from Ghazi Ahmed on Oct 1, 2021
Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive your feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Abdulrahman Ahmed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Sep 2021
Response from Ghazi Ahmed on Oct 1, 2021
Dear Valuable Guest, We very much appreciate your comments regarding your stay at Novotel Riyadh Al Anoud It is always a pleasure to receive your feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,