Title: The Sian Kaan at Grand Tulum - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=21160696&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Sian Kaan at Grand Tulum Travelers can spend sun-filled days lounging by the pool or enjoying a friendly tennis match at this beachside retreat with plenty of recreation options ## Photo gallery for The Sian Kaan at Grand Tulum ![Poolside bar - The Sian Kaan at Grand Tulum (Akumal)](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/1d6873dc.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant - The Sian Kaan at Grand Tulum (Akumal)](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/18ac5abb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Minibar, in-room safe, bed sheets - The Sian Kaan at Grand Tulum (Akumal)](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/37cecf90.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Spa - The Sian Kaan at Grand Tulum (Akumal)](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/952b25c4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![On the beach, scuba diving - The Sian Kaan at Grand Tulum (Akumal)](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/a4b40399.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Akumal Beach, The Sian Kaan at Grand Tulum is an all-inclusive luxury property. Guests can relax on the sand, book spa treatments, dine at 12 restaurants, enjoy three outdoor pools, and rent bikes to explore the tropical setting. ## Reviews 7.2 Good ## Popular amenities - Pool - All-inclusive - Spa - Parking included - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-24&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=21160696&PinnedHotelID=21160696&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed Showing 5 of 5 rooms ### View all photos for Sian Kaan Pool ![Minibar, in-room safe, bed sheets](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/95d7c845.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Pool ### Highlights Air conditioning Flat-screen TV Pillow menu Private bathroom Bathrobes Minibar Free bottled water Coffee/tea maker - 258 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Sian Kaan Ocean ![Minibar, in-room safe, bed sheets](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/42aef90e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Ocean ### Highlights Air conditioning Flat-screen TV Pillow menu Private bathroom Bathrobes Minibar Free bottled water Coffee/tea maker - 258 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Sian Kaan Ocean Terrace with Jacuzzi ![Minibar, in-room safe, bed sheets](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/37cecf90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Ocean Terrace with Jacuzzi ### Highlights Terrace Air conditioning Flat-screen TV Pillow menu Private bathroom Shower/tub combination Bathrobes Jetted bathtub - 258 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Sian Kaan Junior Suite ![Minibar, in-room safe, bed sheets](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/a3d3e283.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Junior Suite ### Highlights Air conditioning Flat-screen TV Pillow menu Private bathroom Bathrobes Minibar Free bottled water Coffee/tea maker - 280 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Sian Kaan Master Suite ![Minibar, in-room safe, bed sheets](https://images.trvl-media.com/lodging/22000000/21170000/21160700/21160696/3508c55a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sian Kaan Master Suite ### Highlights Air conditioning Flat-screen TV Pillow menu Private bathroom Bathrobes Minibar Free bottled water Coffee/tea maker - 280 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![3 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/95000000/94470000/94462900/94462892/61eeb2fb.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Oasis Riviera Akumal - On private beach - Pool - Breakfast included - All-inclusive 7.2 Good 318 reviews CA $338 CA $413 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Akumal-Hotels-Grand-Oasis-Tulum-All-Inclusive.h94462892.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=6196&destination=Akumal&destType=MARKET&latLong=20.395973,-87.315903&searchId=2146db42-dac8-4f72-bd1e-5c1209242a31&top_cur=CAD) Ad ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/99000000/98480000/98478000/98477960/b5ace838.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Sens Riviera By Oasis Akumal - On private beach - Pool - All-inclusive - Spa 7.2 Good 183 reviews CA $384 CA $469 total includes taxes & fees Jan 26 - Jan 27 [](https://www.expedia.ca/Akumal-Hotels-The-Sens-Tulum-Riviera.h98477960.Hotel-Information?chkin=2026-1-26&chkout=2026-1-27&rm1=a2®ionId=6196&destination=Akumal&destType=MARKET&latLong=20.395973,-87.315903&searchId=2146db42-dac8-4f72-bd1e-5c1209242a31&top_cur=CAD) Ad ![Children's play area - outdoor](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/71000000/70510000/70502100/70502006/cf877496_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Tulum Riviera Maya All-Inclusive Resort Tulum - Pool - All-inclusive - Spa - Kids pool 8.4 Very good 1,964 reviews CA $536 CA $653 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information?chkin=2026-2-5&chkout=2026-2-6&rm1=a2®ionId=6196&destination=Akumal&destType=MARKET&latLong=20.395973,-87.315903&searchId=2146db42-dac8-4f72-bd1e-5c1209242a31&top_cur=CAD) Ad ![3 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/71000000/70510000/70501700/70501666/5930300e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Conrad Tulum Riviera Maya Tulum - On private beach - Pool - Spa - Parking included 9.2 Wonderful 291 reviews CA $522 CA $719 total includes taxes & fees Jan 28 - Jan 29 [](https://www.expedia.ca/Akumal-Hotels-Conrad-Tulum.h70501666.Hotel-Information?chkin=2026-1-28&chkout=2026-1-29&rm1=a2®ionId=6196&destination=Akumal&destType=MARKET&latLong=20.395973,-87.315903&searchId=2146db42-dac8-4f72-bd1e-5c1209242a31&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-The-Sian-Kaan-At-Grand-Tulum.h21160696.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-The-Sian-Kaan-At-Grand-Tulum.h21160696.Hotel-Information) ## About the area Located in Akumal, The Sian Kaan at Grand Tulum is on the beach. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Akumal Ecological Center and El Toh Ecopark are also worth visiting. [Visit our Akumal travel guide](https://www.expedia.ca/Akumal.dx6196) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.37519%2C-87.32574&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=uF9ALx9m534UFb5vePBnsilRANM=) Carretera Chetumal - Puerto JuA¡rez Km, 252,, Akumal, ROO, 77780 ### What's nearby - ![Golf course](https://images.trvl-media.com/place/6231954/594365fd-e657-4232-b63a-3a1881a788d0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Riviera Maya Golf Club 3 min drive \- 1.4 km - ![Ecopark Aktun Chen underground cenote](https://images.trvl-media.com/place/6231952/9096045c-70a5-4123-b00b-4657533d567f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aktun Chen 3 min drive \- 1.4 km - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 8 min drive \- 4.6 km - ![Half Moon Bay showing tropical scenes, a beach and a coastal town](https://images.trvl-media.com/place/6074378/7b2771c4-7b6b-4d13-93fa-5c03c10d45b4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Half Moon Bay 13 min drive \- 6.4 km - Dolphinaris Tulum 4 min drive \- 1.5 km ### Getting around - Tulum Intl. Airport (TQO) 64 min drive ### Restaurants - Bahia Principe Grand Coba 7 min drive - Restaurante Yucatan 6 min drive - Maiko 5 min drive - The Truck 7 min drive - Thali Restaurant 7 min drive ## About this property ### The Sian Kaan at Grand Tulum Luxury all-inclusive hotel near Akumal Beach Take advantage of a coffee shop/cafe, a garden, and dry cleaning/laundry services at The Sian Kaan at Grand Tulum. With amenities like a beachfront location and scuba diving, this hotel is the perfect place to soak up the sun. Take some time to relax at the onsite spa. Be sure to enjoy a meal at any of the 12 on-site restaurants. Guests can also expect to find 11 bars and a gym. You'll also enjoy the following perks during your stay: - 3 outdoor pools - Free valet parking - Bike rentals, an outdoor tennis court, and a front-desk safe - Luggage storage, tour/ticket assistance, and a 24-hour front desk Room features All 76 rooms offer comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes. Extra amenities include: - Flat-screen TVs with cable channels - Coffee/tea makers and daily housekeeping ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All à la carte meals, snacks, and beverages included 24-hour room service In-room minibar (all beverages included) ### Water activities Kayaking Snorkeling ### Land activities Bicycling ## Similar properties ![A heated pool](https://images.trvl-media.com/lodging/113000000/112670000/112664900/112664888/06fef521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Create Your Own Serene Experience at this PRIVATE Luxury Villa Akumal - Pool - Hot tub - Kitchen - Free WiFi 10 Exceptional 2 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-05&endDate=2026-02-06&selected=112664888&PinnedHotelID=112664888&HadPinnedHotel=true®ionId=-1&adults=2) ![11 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/37000000/36780000/36776100/36776053/e970ccc5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Oasis Riviera Akumal - 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Jan 30 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=17568314&PinnedHotelID=17568314&HadPinnedHotel=true®ionId=-1&adults=2) ![Private beach, white sand, sun loungers, beach umbrellas](https://images.trvl-media.com/lodging/3000000/2060000/2057800/2057731/3c6a643a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 1,649 reviews CA $812 CA $988 total includes taxes & fees Feb 11 - Feb 12 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=2057731&PinnedHotelID=2057731&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Parking and transportation - Free valet parking on site ### Food and drink - 11 bars/lounges - 12 restaurants - A coffee shop/cafe ### Things to do - 3 outdoor pools - Bicycle rentals - Full-service spa - Gym - Outdoor tennis court - Scuba diving ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - On the beach ### More - 1 building - Built in 2017 ## Room amenities ### Bedroom - Bedsheets provided - Pillow menu ### Bathroom - Bathrobes - Free toiletries - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning - Safe ## Policies ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Children and extra beds Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards ### We should mention Guests under 21 years old are not permitted at this adults-only property ### Property is also known as Sian Kaan Grand Tulum All Inclusive Adults Akumal Sian Kaan Grand Tulum All Inclusive Adults Sian Kaan Grand Tulum All Inclusive Adults Akumal The Sian Kaan at Grand Tulum All Inclusive - 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Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Sian Kaan at Grand Tulum Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 9.6 Location ### 7.8 Staff & service ### 7.4 Property conditions & facilities 10 - Excellent 10 8 - Good 4 6 - Okay 5 4 - Poor 3 2 - Terrible 3 ## Reviews ### 4/10 Poor #### Verified traveller Jul 29, 2019 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities They make you wear an ugly plastic wrist band, give you a hard time about leaving the property and if you cut off the ugly wrist band you’re charged $100\. Also the food was terrible. I felt Like I was in a high class prision at the rate of $500 a night. Never Again. ##### Verified traveller Stayed 2 nights in Jul 2019 ### 4/10 Poor #### Verified traveller Jun 1, 2019 Liked: Cleanliness Disliked: Property conditions & facilities Been here a few times. Seems like the change in owner has most employees on edge. Some were amazing like Fernando and Runelio(sp?), but others like Perla in the sian kaan lounge and a waiter in white box were snobby and needed an attitude change. Electricity and water would go out. White box food was horrible. Hopefully when growing pains are over it will be great again. On a good note...Location is amazing, snorkling right off the beach is nice! ##### Verified traveller Stayed 2 nights in May 2019 ### 10/10 Excellent #### Kathy May 13, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Sian Kaan the best! Wonderful time! Right by the water. Though the area has much seaweed right now, Oasis Tulum does a great job daily cleaning it up. Fantastic food!Great service! Rose petals on the bed and champaign provided on our anniversary night. We highly recommend this resort. Our 11th trip to Mexico resorts! ##### Kathy Stayed 9 nights in Apr 2019 ### 10/10 Excellent #### Jose May 12, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best resort I've stayed at so far in the area They made my girl's birthday really special ##### Jose Stayed 1 night in May 2019 ### 10/10 Excellent #### Verified traveller Apr 25, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The setting was gorgeous the room was very nice loved the tub and private cabana that was right on the beach. A bit disappointed with some of the dining options the food was tasty but the wait staff seemed a bit stretched at times. We waited quite a while for most of the entree’s we ordered. Other couples around us just left midway through the dinner so it wasn’t just us. We also did not meet our butler until the last day we stayed at the resort. The bar was excellent the beach was well maintained. In the future they should offer more times to snorkel in the afternoon. We would definitely stay there again. ##### Verified traveller Stayed 3 nights in Apr 2019 ### 10/10 Excellent #### NO Apr 22, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities THEY SHOULD ADD MORE WAITRESSES TO THE RESTAURANTS ##### NO Stayed 4 nights in Apr 2019 ### 6/10 Okay #### Verified traveller Apr 18, 2019 Liked: Cleanliness Disliked: Amenities The butler service was non existant It was an issue getting the room we booked Very far from the airport No activities No variety in food choices ##### Verified traveller Stayed 4 nights in Apr 2019 ### 10/10 Excellent #### Verified traveller Apr 8, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EXCELENTE PARA PAREJAS QUE GUSTAN DE LA TRANQUILIDAD Y naturaleza ##### Verified traveller Stayed 3 nights in Apr 2019 ### 4/10 Poor #### Martin, Cancún Apr 7, 2019 Liked: Amenities Cuando llegue Expedia no mando mi reservación aún que ya la había cobrado a mi tarjeta dos semanas antes La atención en el hotel buena, el jacussi en la habitación muy biejo y sucio, la habitación de buen tamaño y bien decorada Amenidades correctas, la coctelería muy mala las bebidas alcoholicas buenas, tequila,ron gin ok El vino de la casa muy malo el tinto el blanco regular La comida buena el restaurante muy agradable La playa con muchas piedras difícil ingresar al agua En general regular ##### Martin Stayed 2 nights in Apr 2019 ### 6/10 Okay #### Verified traveller Apr 4, 2019 Liked: Staff & service Property was not as advertised, they talk about haveing a butler to make your dinner reservations and other plans was there 6 days never even met the butler, advertise tennis available but whenever asked about it was told they didn’t know if had the equipment would let us know but never did after several inquiries. Also it is anything but gourmet dining 2 of the three restaurants on adults side of resort are good but the white box is awlful as in most places there food comes out warm or cold it’s advertised as gastropub but it’s a tapas place also worse service of any of the restaurants also hard to believe that the Mexican restaurant had pretty horrible food too but at least the people that worked there were really pleasant. Also air conditioning in rooms were not cold and when complained they st offer to send someone to look and give you explanation that controls are reversed where as putting warmer will make it cooler but only helped a little with room temperature What made it a pleasant stay was how nice and helpfully almost all the service staff was from bartenders on beach to restaurant staffs also was nice to rent a smart car and all you have to do is pay the insurance ##### Verified traveller Stayed 5 nights in Mar 2019 ### 8/10 Good #### Verified traveller Mar 28, 2019 Liked: Cleanliness, staff & service, property conditions & facilities The oceanfront terrace rooms are AMAZING: lounging on a Bali bed 30 feet away from the gently lapping waves, and soak in a sunken jacuzzi in your room while looking out at those waves! Really dreamy. You do sacrifice a bit of privacy for that - people walking by on the beach right beyond your patio - but it's the adults-only section of beach and was very mellow. (DON'T go for an ocean-view no-terrace room -- great views but windows don't open so rooms smell of mold! And the rooms with jacuzzis on the terraces face the pool with the ocean much more distantly in the background, not the same experience at all.) Staff was great, very kind and patient. Buffet food was decent enough, and there was always lots of fresh salad and fruit, and a wide variety of Mexican and American type hot food. The guacamole and ceviche were amazing! Their paella-style dish wasn't bad. They had good tamales several times. But there were standard things I love in Mexico which weren't available, like fresh coconuts, freshly-squeezed juices, and corn tortillas, and I got really tired of the food by week's end. The reservation-only restaurants were just so-so -- very fancy in presentation, but tiny portions and nothing that tasted as good as it looked. Alcohol was terrible except in the fancy bar if you insisted. All in all, I absolutely loved this place for its setting and its proximity to many cenotes and to Tulum, and would return if I got the same discounted rate again ($175/nt on Orbitz) ##### Verified traveller Stayed 5 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller Mar 24, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I’m not sure why people would leave those bad reviews .. this place was very pleasant and staff and servers was very kind and helpful. Little things here and there that needed some attention but fixed when asked. Will definitely be returning to place thank you ##### Verified traveller Stayed 3 nights in Mar 2019 ### 2/10 Terrible #### Verified traveller Mar 21, 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Beach was beautiful,,. Everything ekes was absolutely terrible ##### Verified traveller Stayed 7 nights in Mar 2019 ### 6/10 Okay #### Verified traveller Mar 17, 2019 Liked: Cleanliness, amenities 1\. The drive time from Airport to the hotel is 1 hour and 15 mins. 2\. The Hotel is surrounded with many trees, beautiful palm trees, and flowers. The atmosphere is the one of the best if you like lush green trees very quiet, calm and tranquil this hotel is the one. I would rate the atmosphere 5 stars 3\. Some of the rooms have no balcony, so there is a huge window but it does not open so you don't get to enjoy the ocean wind while in the room. 3.5 stars 4\. Rooms are comparable to other hotels and nothing to rave about. 3.5 Stars 5\. Food at the the restaurants sub par. The buffet had less variety compared to other hotels. The Restaurants you have to make reservations also was nothing to rave about. Actually I would rate the food 3 compared to other hotels. 6\. Customer service nothing above and beyond compared to other hotels. 3.0 stars I have had 5 star service from other hotels. 7\. There is snorkeling, kayaking, bike rental for free. Snorkeling and kayaking is free for 1 hour only. You need to leave your I.D with them. 8\. Beautiful beach with soft sand. 5 stars ##### Verified traveller Stayed 4 nights in Mar 2019 ### 8/10 Good #### Verified traveller Dec 23, 2018 Liked: Cleanliness The seclusion location was good staff was great. The food was not good for the type of resorts it was the buffet and the hippi chic was great but the nicer looking restaurant were just Ok, I would pay to eat at them. ##### Verified traveller Stayed 7 nights in Dec 2018 ### 2/10 Terrible #### Verified traveller Dec 20, 2018 Disliked: Staff & service, property conditions & facilities We tried to leave hours after arriving. I’ve never experienced such poor service or rooms in such condition. No hot water, broken safes in three rooms, the bell boy even made us carry our own luggage. Absolutely zero service at this all inclusive. One bartender told me to “get my own” drink. My boyfriend thought I just have misunderstood so he went to ask again. No, he told him the same thing. We asked to check out and for a refund multiple times, though expedia has really been managing this incredibly slowly and with no follow ups. They kept trying to get us to sign waivers so we could leave, which we would not do. Eventually we moved resorts but had lost half of our vacation to this mess. It is not a luxury hotel whatsoever. We moved to Secrets Capri - it cost half as much and was probably ten times better. Do not stay here. By the way, we confronted management continuously and they told us they had no power to manage the situation. They just offered pathetic “we don’t know what to do” explanations repeatedly. ##### Verified traveller Stayed 2 nights in Dec 2018 ### 6/10 Okay #### Verified traveller Dec 11, 2018 Liked: Cleanliness, staff & service Food was the worst selection and quality of many ive been to. No entertainment. Except for the ocean everything else was ho hum. ##### Verified traveller Stayed 2 nights in Dec 2018 ### 2/10 Terrible #### Verified traveller Nov 30, 2018 Disliked: Cleanliness, property conditions & facilities, room comfort Will never come back not what they advertise on line ##### Verified traveller Stayed 5 nights in Nov 2018 ### 8/10 Good #### Michael Oct 29, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel, but low season caused some issues The hotel is gorgeous. However, it was low season and, as such, the hotel seemed to be on a skeleton crew. This wasn’t an issue for the most part, but the largest issue this caused is that the restaurants (at which you had to make a reservation) didn’t have enough waiters or cooks to get the meals out in a timely manner. This did cause my group some headaches and did “cloud” our trip. All in all, this is a beautiful place that I would recommend, but I would certainly want to see their bar and restaurant be staffed appropriately for the amount of guests and diners that are present in the hotel at any time. ##### Michael Stayed 3 nights in Oct 2018 ### 10/10 Excellent #### Tommy Jul 6, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort If you are driving to the resort beware that some websites call the hotel the Grand Tulum (omitting the Oasis) so you may pass the hotel when you see the signs for the Grand Oasis Tulum. It is about a 75 minute drive from the airport on highway 307\. Location: The resort is right on the beach. Grounds are very well maintained and clean. Atmosphere:They call this the Calm Resort and it is. No loud music playing everywhere, just some gentle background music at the pools and just ocean sounds at the beach. Most people who were there during our visit also seemed to appreciate the calm vibe and just enjoyed to quietness (not a party place). Room: We had a ground floor ocean view room with patio. Fabulous room, literally 15 feet from the ocean. Could hear the ocean all the time. Food: There is good food here, but it is inconsistent and difficult to know from one item to another which will be good and what wont. Sea Bass at one place will be great and salmon at another will be overcooked (they share the same kitchen). The burger at the White Box was consistently delicious but the fries were always soggy. Surprisingly the buffet became our favorite place toward the end due to them rotating the menu and we could supervise the cooking of somethings. Also meals were far quicker at the buffet. Beach/pool: The beach was the highlight for us. They do a good job of cleaning up the sea grass that invades daily and are far ahead of the neighboring resorts in keeping the beach clean. ##### Tommy Stayed 7 nights in Jun 2018 ### 6/10 Okay #### Carlos, cdmx May 2, 2018 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities #### Buen servicio, mala comida La playa del hotel es buena, la comida es mala en general, el personal es muy amable y el piso de las habitaciones es pegajoso y resbaloso. Recomendable Solo por su precio accesible. ##### Carlos Stayed 3 nights in Apr 2018 ### 10/10 Excellent #### Verified traveller Jun 22, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ##### Verified traveller Stayed 1 night in Jun 2019 ### 10/10 Excellent #### Elinore Mar 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Elinore Stayed 4 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller Dec 4, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Verified traveller Stayed 4 nights in Nov 2018 ### 8/10 Good #### craig Mar 18, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice place, took a day to get used to rules ##### craig Stayed 5 nights in Mar 2018 ## Expedia's Latest Trends ### Hotels > [Haven Riviera Cancun - All Inclusive - Adults Only](https://www.expedia.ca/Cancun-Hotels-Haven-Riviera-Cancun-Resort-SPA-All-Inclusive-Adults-Only.h23092201.Hotel-Information) > > [Hotel Marina El Cid Spa & Beach Resort All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hotel-Marina-El-Cid-Spa-Beach-Resort-All-Inclusive.h1319425.Hotel-Information) > > [Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - 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