Dear Jana, Thank you for your heartwarming feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. At our complex, we aim to create a home away from home experience for all our guests. We are thrilled to hear that you enjoyed every aspect of our services and we contributed to making your stay memorable. Your recommendation means the word to us. We cannot wait to welcome you back for another unforgettable stay filled with warmth and hospitality. Best regards, Juan Marí Assistant Manager

Estimada Elvira, En primer lugar, estamos muy agradecidos de que hayas dedicado tiempo para enviarnos una calificación positiva. Para Grand Sirenis Riviera Maya Resort & Spa, es muy importante saber que nuestros huéspedes se van felices al final de sus vacaciones. Para nosotros, es de vital importancia recibir los comentarios, sugerencias, opiniones,de nuestros huéspedes ya que nos reflejan si nuestro objetivo principal que es la plena satisfacción del huésped, se está logrando, por la calificación de su reseña podemos notar que su estancia fue satisfactoria y estamos felices por ello. Una vez más, gracias por tu valiosa calificación. Esperamos recibirte pronto para otra estancia increíble.Saludos cordiales,Juan MaríAsistente de Dirección

Estimado Eliezer, Nos entristece saber que usted tuvo una experiencia menos satisfactoria durante su estadía en Grand Sirenis Riviera Maya Resort & Spa. Dado que no has proporcionado ningún comentario, nos resulta difícil abordar los problemas que encontró. Sin embargo, le agradeceríamos mucho si pudiera compartir más detalles sobre su estadía para que podamos investigar y trabajar para mejorar nuestros servicios. Su satisfacción es importante para nosotros y estamos comprometidos a hacer que su próxima visita sea más placentera. No dude en comunicarse con cualquier información adicional y gracias por tomarse el tiempo de compartir sus comentarios con nosotros.Atentamente, Juan Marí Asistente de Dirección

Dear James, Thank you for sharing your wonderful experience at Grand Sirenis Riviera Maya Resort & Spa.It is fantastic that you enjoyed our beautiful setting amidst the jungle near the coast, encountering a relaxing environment. We are delighted that our diverse culinary offerings service contributed to making your stay enjoyable. However, we apologize for the inconvenience caused by the presence of seaweed on our beach. We have a dedicated team that works diligently on a daily basis to keep our shores as clean as possible.We appreciate your visit and hope to welcome you back for another amazing experience soon.Warm regards, Juan Marí Assistant Manager

Dear Annete, Thank you for sharing your positive feedback of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your complimentary comments on the kindness of our helpful staff. Rest assured that we will share your kind words with our entire team. Your feedback encourages us to continue providing top-notch service. We sincerely hope to have the pleasure of hosting you for another fantastic experience. Best regards, Juan Marí Assistant Manager

Dear Andriy, Thank you for sharing your positive feedback of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that you had a nice overall stay with us. We take pride in creating memorable experiences for all our guests. Your satisfaction is our greatest reward and nothing causes us more joy than knowing that we achieved that goal. We sincerely await your return for another enjoyable holiday. Best regards, Juan Marí Assistant Manager

Estimada Alma, Qué emoción recibir su generosa calificación de 4 sobre su reciente experiencia en Grand Sirenis Riviera Maya Resort & Spa. Estamos encantados de que haya tenido una estancia excepcional Grand Sirenis Riviera Maya Resort & Spa. Su felicidad es nuestra recompensa y esperamos brindarle más experiencias inolvidables en el futuro.Atentamente, Juan Marí Asistente de Dirección

Dear Sandy, We are saddened to notice that you had a less-than-satisfactory experience during your stay at Grand Sirenis Riviera Maya Resort & Spa.Since you have not provided any comment, it is challenging for us to address the issues you encountered. However, we would greatly appreciate it if you could share more details about your stay so that we can investigate and work to improve our services. Your satisfaction is important to us, and we are committed to making your next visit a more enjoyable one. Kind Regards, Juan Marí Assistant Manager

Dear Scott, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are truly disappointed to hear that your experience fell short of your expectations. Your comments are incredibly important to us as they highlight areas where we can improve. Please accept our sincerest apologies for the inconveniences you encountered during your stay. Rest assured, we are taking immediate steps to address the concerns you have raised to enhance our services. Your feedback is valuable, and we hope to have the opportunity to welcome you back and provide an experience that exceeds your expectations. Warm regards, Juan MaríAssistant Manager

Dear OLHA, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that we found our hotel to be a peaceful property. However, we sincerely apologize for the inconveniences caused by the beach condition and size. While we cannot modify all aspects of its state we are committed to addressing its maintenance. We hope to have the pleasure of welcoming you back for another even more improved stay in the future.Warm regards, Juan Marí Assistant Manager

Dear Ryan B, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you had a great holiday at our resort and enjoyed our services. We strive to provide a memorable experience for all our guests, and it is always rewarding to know when we have succeeded. Your recommendation means the world to us. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards, Juan Marí Assistant Manager

Dear Michelle, Thank you for sharing your feedback about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We apologize for the numerous issues you encountered during your holiday. Your comments are valuable, and we will address these concerns with our correspondent department promptly to enhance our guests' experience. We appreciate your understanding and we hope to welcome you back for an improved stay in the future. Kind regards, Juan Marí Assistant Manager

Dear Fabiola, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We noticed your previous review and we sincerely apologize again for the inconvenience you experienced during this period, and rest assured that a thorough investigation is underway on the issues you pointed out. We hope you will reconsider returning to our property for a more improved experience.Kind regards, Juan Marí Assistant Manager

Dear Fabiola, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you. This is certainly not the impression we would like to convey to our guests and is not representative of our standards. We regret to know about the inconvenience your daughter experienced during this period, and rest assured that this feedback has been noted by us for a thorough investigation and proper follow-up. We hope you will reconsider returning to our property for a better experience.Kind regards, Juan Marí Assistant Manager

Dear Shae, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards, Juan MaríAssistant Manager

Dear Kimberly, Thank you for sharing your generous 4 score and your positive brief review of your experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to hear that our entertainment was the highlight of your stay and we take pride in providing fun-filled activities for all our guests. We highly appreciate your kind words and we eagerly await your return for another enjoyable experience. Best regards, Juan Marí Assistant Manager

Dear Shonna, Thank you for taking the time to share your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We are delighted to hear that you found a plethora of exciting activities on-site. We strive to provide a memorable experience for all our guests, and it is always rewarding to know when we have succeeded. Your review is invaluable and we hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards, Juan Marí Assistant Manager

Dear Dmitry, We are immensely grateful for your review on your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are glad to hear that you enjoyed your stay overall. However, we regret to hear about the challenges you encountered with the nonworking A/Cs and the unpleasant odor of mold in your room. We sincerely apologize for the inconvenience caused by these issues and we assure you that our maintenance and housekeeping department is actively working to address them. On the other hand, we are delighted to know that our services, culinary experiences and beach were the highlights of your experience. We also appreciate your recognition of Ivan and Carolina's outstanding assistance. Finally, we sincerely hope to have the pleasure of hosting you again for an even more enhanced stay in the future. Best regards, Juan Marí Assistant Manager

Dear MichaelThank you for sharing your detailed review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa with us. We have already finished reading your feedback and we duly noted each issue you raised. Rest assured that our management team is actively addressing the drawbacks you pointed out. This is not the impression we would like to convey to our guests and we will work on improvements promptly. We sincerely hope to have the pleasure of welcoming you back and show you how amazing Grand Sirenis is. Best regards, Juan Marí Assistant Manager

Dear Orrie Mattew, We are grateful for your feedback for your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found a plethora of exciting activities on-site. However, we apologize for the inconveniences you experienced during your stay. Rest assured that we will immediately forward this information to the proper manager in order to be addressed accordingly. We highly appreciate your compliments of the beauty of the resort and our culinary experiences. We sincerely hope to welcome you back for an even improved experience that exceeds you experience in every of our services. Best regards, Juan Marí Assistant Manager

Dear Gordon, Thank you for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know our rooms left a positive impression on you. However, we noticed that we did not surpass all of your expectations and we apologize for any inconvenience you encountered during your stay. Rest assured that we will immediately share your remarks to the proper managers for proper follow-up. Despite the challenges you experienced, we hope to have the opportunity to welcome you back for another even more enhanced holiday. Best regards, Juan Marí Assistant Manager

Dear Scott, Thank you for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you had a pleasant stay with us. Your satisfaction is our priority and nothing makes us happier than knowing that we succeeded in creating an enjoyable experience for you. We eagerly await your return for another fantastic experience. Best regards, Juan Marí Assistant Manager

Dear Keely Nicole, We are grateful for your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It is fantastic to know that our dining experiences at the buffet left a lasting positive impression on you. We highly appreciate your compliments of our friendly staff, particularly Angel at the Sky Bar. We will share your kind words with him and the entire team. Your satisfaction is our top priority and we are glad that we succeeded in providing a pleasant experience for you. We sincerely hope to have the honor of hosting you on your next holiday. Best regards, Juan Marí Assistant Manager

Dear Justin, We are grateful for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are overjoyed to hear that you spent an amazing stay with us and that you found our buffet dining experience top-notch. Creating memorable holidays for all our guests is our top priority and we take pride in achieving this goal. We highly appreciate your compliments and we hope to have the honor of hosting you for another memorable experience. Best regards, Juan Marí Assistant Manager

Dear Alaor, Thank you for sharing your generous 4 rating and your honest review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments on our hotel. However, we sincerely apologize for the discomfort caused by the shortcomings you experienced and we assure you that we will forward this information to the relevant managers for a proper follow-up. On the other hand, we are thrilled to hear that the staff left a positive impression on you. Ensuring a family-friendly environment is what we aim for and we are delighted to know that we provided that to you. We sincerely hope to have the pleasure of hosting you for an even much-improved stay. Best regards, Juan Marí Assistant Manager

Dear Katie, We are grateful for your review of your exciting family trip at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your comments on the enjoyable aspects of your stay. On the other hand, we sincerely apologize for the inconvenience you experienced regarding your husband's misplaced passport during your recent stay with us. Our team deeply regrets any distress this situation caused. Despite the inconveniences faced, we are pleased to know that you had a great family holiday and we eagerly await your return for an even stress-free stay.Best regards, Juan Marí Assistant Manager

Dear Heather, We are grateful for your generous 4 rating and your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort nice despite being under renovations. We highly appreciate your patience and understanding in this regard. We sincerely hope to have the pleasure of hosting you once our reconstructions are finished. Best regards, Juan Marí Assistant Manager

Dear Spring Dawn, Thank you for sharing your positive review on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We take pride in delivering outstanding service and greatly appreciate your kind words. We cannot wait to have you back again soon! Warm regards, Juan MaríAssistant Manager

Dear Maximus Nicholas, Thank you for choosing our hotel and for sharing your review of your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to learn that you found our complex cozy and that you thoroughly enjoyed our delectable culinary offerings and appreciated the great staff and ongoing renovations. Your recognition of Allan's commitment to providing smooth experiences at the front desk is greatly valued. Rest assured that we will pass along your praise to him. We look forward to hosting you soon for another fantastic holiday. Best regards, Juan Marí Assistant Manager

Dear Amina-Ahmed, Thank you for sharing with us your amazing experience at Grand Sirenis Riviera Maya Resort & Spa. It warms our hearts to know that you found our staff helpful and kind. We also highly appreciate your praise of Christopher's outstanding service and our shuttle driver's commitment to providing attentive assistance. We are overjoyed to hear about your amazing holiday and we hope to have the pleasure of welcoming you soon! Best regards, Juan Marí Assistant Manager

Dear Joseph, Thank you for your feedback regarding your stay at Grand Sirenis Riviera Maya Resort & Spa. We are pleased to know that you found our resort to be a good spot.Your kind words, mean a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable experience. Warm regards, Juan Marí Assistant Manager

Dear Nancy, Thank you for sharing your positive experience with us at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our all-inclusive resort and we are delighted to know that your whole family had a fantastic holiday. We sincerely hope to welcome you back soon! Best regards, Juan Marí Assistant Manager

Dear Liannis, Thank you for taking the time to share your feedback on your visit to Grand Sirenis Riviera Maya Resort & Spa. We sincerely apologize for the poor impression we have made on you as we understand how frustrating these challenges may have been and this is certainly not the impression we would like to convey to our guests and is not representative of our standards. Please, rest assured that we have already forwarded this information to the proper managers so we prevent these issues from happening in the future. We hope you will reconsider returning to our property for a better experience.Kind regards,Juan Marí Assistant Manager

Dear Angela, We are thrilled to hear about your fantastic experience at Grand Sirenis Riviera Maya Resort & Spa! Thank you for taking the time to share your positive feedback. It is wonderful to know that you enjoyed your stay with us. We strive to provide exceptional service, comfortable accommodations, and memorable experiences for all our guests. Your kind words motivate us to continue delivering the best hospitality possible. We look forward to welcoming you back soon for another enjoyable stay. Thank you again for choosing our hotel! Sincerely, Juan Marí Assistant Manager

Dear Ira, We deeply appreciate your generous 5 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We eagerly anticipate your return for another seamless holiday experience. Warm regards, Juan MaríAssistant Manager

Dear Bethel James, Thank you for sharing such a positive review with us about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort with plenty of wildlife around and that our culinary offerings at the buffets and specialty restaurants surpassed your expectations. We highly appreciate your kind words about our pristine pools and beach. Our staff will be delighted to hear your praise. Thank you for choosing us and we look forward to welcoming you next year!Best regards, Juan Marí Assistant Manager

Dear Joseph Robert, Thank you for taking the time to provide feedback on your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We appreciate your continued loyalty as a returning guest. We are glad to know that we succeeded in creating a memorable experience for you. Your kind words encourage us to continue providing top-notch service. Your recognition of our managers, Edgar and Diana, is truly valued. We will share it with them. Finally, we sincerely hope to have the honor of hosting you for another great experience. Best regards, Juan Marí Assistant Manager

Dear Tasha Marie, We are thrilled to hear that you and your family had an amazing time during your 9-day stay at Grand Sirenis Riviera Maya Resort & Spa. It brings us immense joy to know that you enjoyed our delicious cuisine, diverse dining options, and exciting entertainment offerings. Your kind words about our friendly and helpful staff and our commitment to cleanliness mean the world to us. We cannot wait to welcome you back for another unforgettable experience.Warm regards,Juan Marí Assistant Manager

Dear Fiona, Thank you for sharing your positive experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your praise of our resort and staff. We are thrilled to hear that you enjoyed a plethora of exciting activities. Your satisfaction is our priority, and we are delighted that we succeeded in creating a memorable experience for you. We look forward to welcoming you back for another exceptional stay in the future.Warm regards, Juan Marí Assistant Manager

Dear Sheldon, Thank you for sharing your glowing review at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you found our resort a perfect spot to relax and play in. We are also pleased to hear that the beach and the ocean were all to your liking. We appreciate your kind words about the friendliness and helpfulness of our staff, it is fantastic that they contributed to making your stay wonderful. Finally, nothing causes us more joy than knowing that you regarded our setting as your favorite place to stay in Mexico. On behalf of the entire Sirenis family, we hope to have the pleasure of welcoming you back as your choice for your next holiday. Best regards, Juan Mari Assistant Manager

Estimado Francisco, Nos entristece saber que usted tuvo una experiencia menos satisfactoria durante su estadía en Grand Sirenis Riviera Maya Resort & Spa. Dado que no has proporcionado ningún comentario, nos resulta difícil abordar los problemas que encontró. Sin embargo, le agradeceríamos mucho si pudiera compartir más detalles sobre su estadía para que podamos investigar y trabajar para mejorar nuestros servicios. Su satisfacción es importante para nosotros y estamos comprometidos a hacer que su próxima visita sea más placentera. No dude en comunicarse con cualquier información adicional y gracias por tomarse el tiempo de compartir sus comentarios con nosotros.Atentamente, Juan Marí Asistente de Dirección

Dear Moneera, Thank you for sharing with us your review regarding your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed each aspect of our services and we are glad to hear that we contributed to making your holiday enjoyable. On the other hand, we duly noted your hygiene concerns about the way the food was served. Rest assured that we are addressing this issue with the appropriate manager, we strive to provide a seamless experience and we will ensure improvements are made. Your comfort fills us with joy and we sincerely hope to welcome you back for another fantastic stay. Best regards, Juan Mari Assistant manager

Dear Lizette, We appreciate your kind words and 5 star rating about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy.We hope to see you soon! Kind regards, Juan Marí Assistant Manager

Dear Alesia, Antes que nada, permítanos enviarle un afectuoso saludo y expresarle nuestro total agradecimiento por brindarnos unos minutos de su valioso tiempo y regalarnos una calificación positiva. Nuestro objetivo principal es garantizar la total satisfacción de nuestros huéspedes, y gracias a los comentarios o calificaciones positivas que recibimos todos los días, podemos evaluar si estamos alcanzando dicho propósito. Por la puntuación de esta encuesta podemos notar que disfrutó de cada aspecto de nuestros servicios, estamos felices por ello. Estamos encantados de saber que disfrutó de todos los servicios y amenidades de nuestro hotel. La familia Grand Sirenis desea que usted se encuentre bien y nuevamente, gracias por el tiempo brindado. Saludos Cordiales, Juan MaríAsistente de Dirección

Estimado David, Qué emoción recibir su generosa calificación de 4 sobre su reciente experiencia en Grand Sirenis Riviera Maya Resort & Spa. Estamos encantados de que haya tenido una estancia excepcional con nosotros. Su felicidad es nuestra recompensa y esperamos brindarle más experiencias inolvidables en el futuro.Atentamente, Juan Marí Asistente de Dirección

Dear Lalo, We are profoundly thankful for your glowing review of your experience at Grand Sirenis Riviera Maya Resort & Spa. It is especially rewarding to know that we contributed to making your holiday enjoyable. We highly appreciate your recognition of the attentive assistance provided by our guest service and concierge team. Rest assured that we will pass along your great comments to Diana and Jared, they truly embody the spirit of hospitality we strive for. We look forward to welcoming you for another enjoyable experience in the near future. Best regards, Juan Marí Assistant Manager

Dear Tabatha, We express our heartfelt gratitude for your glowing review of your recent experience at Grand Sirenis Riviera Maya Resort & Spa. We highly appreciate your compliments of the beauty of our resort. It is delightful to hear that you found our culinary experiences amazing and that the service provided was top-notch. Additionally, we are elated to know that our entertainment surpassed your expectations. We eagerly await your return, ready to provide you with another enjoyable experience. Best regards, Juan Marí Assistant Manager

Dear Theodore, We appreciate your kind words and 5-star rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa. We are glad to notice that your experience was extraordinary. We strive to deliver memorable moments and knowing that we achieved it fills us with joy. We hope to see you soon! Kind regards, Juan Marí Assistant Manager

Dear Won Chul, We deeply appreciate your generous 4 rating regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa.We eagerly anticipate your return for another seamless holiday experience.Warm regards,Juan MaríAssistant Manager

Dear Winston, We sincerely appreciate your feedback regarding your recent stay at Grand Sirenis Riviera Maya Resort & Spa, despite the construction work being conducted on the premises. We apologize for any inconvenience caused by the ongoing renovations. Your satisfaction is of utmost importance to us, and we regret falling short of your expectations in this aspect. Please be assured that we are continuously striving to minimize disruptions and provide a seamless experience for all our guests.On the other hand, regarding your concern about the food, rest assured that we have already sent it to the appropriate manager. We value your patronage and hope to have the opportunity to exceed your expectations on your next visit. Warm regards,Juan Marí Assistant Manager