Title: Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 Adults-only beachfront hotel with 2 outdoor pools ## Photo gallery for Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 ![2 outdoor pools - Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 (Akumal)](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/b99f3d69.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Private beach, white sand, beach umbrellas, beach towels - Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 (Akumal)](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/07f3021d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Poolside bar - Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 (Akumal)](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/593625e4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![5 bars/lounges, poolside bar, beach bar - Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 (Akumal)](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/1d0c3cfd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 (Akumal)](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/951d54c2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies You can look forward to a free breakfast buffet, a beach bar, and a poolside bar at Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025\. This hotel is a great place to bask in the sun with a private beach, snorkeling, and kayaking. Indulge in a facial, a Swedish massage, and a body treatment at BAHIA SPA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with shopping on site and a garden. ## Reviews 7.0 Good ## Popular amenities - On private beach - Pool - Breakfast included - All-inclusive - Spa - Parking included ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=116293988&PinnedHotelID=116293988&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds Showing 5 of 5 rooms ### View all photos for Junior Suite (Superior) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/w2555h1623x0y0-a0087cc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Superior) 9.4 Exceptional 3 reviews ### Highlights Separate sitting area Air conditioning Smart TV Sofa bed - twin Ceiling fan Separate bedroom Blackout drapes/curtains Hair dryer - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Junior Suite (Superior) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/w2555h1623x0y0-a0087cc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Superior) ### Highlights Separate sitting area Air conditioning Smart TV Sofa bed - twin Ceiling fan Separate bedroom Blackout drapes/curtains Hair dryer - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Junior Suite (Superior) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/w2555h1623x0y0-a0087cc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Superior) ### Highlights Separate sitting area Air conditioning Smart TV Sofa bed - twin Ceiling fan Separate bedroom Blackout drapes/curtains Hair dryer - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Junior Suite (Superior) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/w2555h1623x0y0-a0087cc9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Superior) 8.0 Very good 1 review ### Highlights Separate sitting area Air conditioning Smart TV Sofa bed - twin Ceiling fan Separate bedroom Blackout drapes/curtains Hair dryer - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ### View all photos for Junior Suite (Superior) ![In-room safe, desk, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/117000000/116300000/116294000/116293988/75d1d5bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite (Superior) ### Highlights Separate sitting area Air conditioning Smart TV Sofa bed - twin Ceiling fan Separate bedroom Blackout drapes/curtains Hair dryer - 452 sq ft - 1 bedroom - Sleeps 3 - 2 Double Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Bahia-Principe-Grand-Tequila-Adults-Only-All-Inclusive.h116293988.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAkumal-Hotels-Bahia-Principe-Grand-Tequila-Adults-Only-All-Inclusive.h116293988.Hotel-Information) ## About the area Located in Akumal, Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 is on a private beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Xel-Há Park and Akumal Ecological Center are also worth visiting. [Visit our Akumal travel guide](https://www.expedia.ca/Akumal.dx6196) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.36169%2C-87.33286&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rW6-iZVYh_cLoDutd1mvppwrXQ8=) Carretera Chetumal-Cancun Km 250, Akumal, QROO, 77760 ### What's nearby - ![Golf course](https://images.trvl-media.com/place/6231954/594365fd-e657-4232-b63a-3a1881a788d0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Riviera Maya Golf Club 18 min walk \- 1.5 km - ![Ecopark Aktun Chen underground cenote](https://images.trvl-media.com/place/6231952/9096045c-70a5-4123-b00b-4657533d567f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Aktun Chen 18 min walk \- 1.5 km - ![Half Moon Bay which includes boating and a bay or harbor](https://images.trvl-media.com/place/6074378/a64f284f-5ead-4ff3-a78e-de5fc991c107.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Akumal Beach 10 min drive \- 6.7 km - ![Half Moon Bay showing tropical scenes, a beach and a coastal town](https://images.trvl-media.com/place/6074378/7b2771c4-7b6b-4d13-93fa-5c03c10d45b4.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Half Moon Bay 14 min drive \- 8.5 km - Dolphinaris Tulum 6 min walk \- 0.6 km ### Getting around - Tulum Intl. Airport (TQO) 66 min drive ### Restaurants - Bahia Principe Grand Coba 8 min walk - Restaurante Yucatan 15 min walk - Maiko 5 min drive - The Truck 11 min walk - Thali Restaurant 16 min walk ## About this property ### Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 Luxury all-inclusive hotel near Xel-Há Park A free breakfast buffet, a beach bar, and a poolside bar are just a few of the amenities provided at Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025\. With a private beach, snorkeling, and kayaking, this hotel is the perfect place to soak up some sun. Indulge in a facial, a Swedish massage, and a body treatment at BAHIA SPA, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as shopping on site and a garden. Additional perks include: - 2 outdoor pools - Free self parking - Beach towels, smoke-free premises, and a gift shop - Wedding services, a 24-hour front desk, and concierge services Room features All 360 rooms boast comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes. More amenities include: - Bathrooms with showers and free toiletries - 32-inch Smart TVs with satellite channels - Wardrobes/closets, separate sitting areas, and coffee/tea makers ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages All buffet and à la carte meals, snacks, and beverages included ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/5000000/4100000/4093200/4093165/60246dd8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bahia Principe Luxury Sian Ka'an - Adults Only - All Inclusive Akumal - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 1,005 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=4093165&PinnedHotelID=4093165&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8 AM to 8 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/900000/892200/892175/12b3f654.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Catalonia Royal Tulum Adults Only - All Inclusive Xpu-Ha - 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Adults Only Kantenah - Pool - Breakfast included - All-inclusive - Spa 8.6 Excellent 519 reviews CA $744 CA $900 total includes taxes & fees Jan 24 - Jan 25 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=330315&PinnedHotelID=330315&HadPinnedHotel=true®ionId=-1&adults=2) ![3 outdoor pools, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/11000000/10490000/10489600/10489505/996b3643.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Secrets Akumal Riviera Maya - Adults Only - All Inclusive Akumal - Pool - Hot tub - All-inclusive - Spa 9.6 Exceptional 1,000 reviews CA $899 CA $1,092 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=10489505&PinnedHotelID=10489505&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 4 restaurants - 5 bars/lounges - A beach bar - A poolside bar - Snack bar/deli ### Restaurants on site - Cozumel - La Casita - Nikkei Mashua Restaurant - Sport Bar - The Smokeed ### Things to do - 2 outdoor pools - Full-service spa - Kayaking - Paddleboard - Shopping - Snorkeling ### Conveniences - 24-hour front desk - Gift shop/newsstand - Luggage storage ### Guest services - Change of towels on request - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Outdoors - Beach towels - Beach umbrellas - Garden - On a private beach - Outdoor entertainment area - Outdoor furniture ### Full-service spa - Deep-tissue massages - Facials - Manicures/pedicures - Reflexology - Spa open daily - Sports massages - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Stair-free path to entrance - Upper floors accessible by stairs only - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible registration desk (45 inches high) - Wheelchair-accessible restaurant ### More - Built in 2025 - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Twin sofa bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 32-inch smart TV with satellite channels ### Food and drink - Coffee/tea maker - Free bottled water ### More - Air conditioning - Ceiling fan - Desk - Iron/ironing board - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Sanitation services: USD 1.8 per night We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted ### We should mention This property does not have elevators Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Guests under 18 years old are not permitted at this adults-only property No pets and no service animals are allowed at this property ### Property is also known as Bahia Principe Grand Tequila - Adults Only All Inclusive Hotel Bahia Principe Grand Tequila - Adults Only All Inclusive Akumal ## Frequently asked questions ### Does Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 have a pool? ### Is Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 pet-friendly? ### How much is parking? ### What time is check-in at Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025? ### What time is check-out at Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025? ### Are there all-inclusive benefits at Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025? ### Where is Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Bahia Principe Grand Tequila - Adults Only All Inclusive - Opening Dec 2025 Reviews 7.0 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Amenities ### 7.8 Staff & service ### 7.8 Property conditions & facilities 10 - Excellent 5 8 - Good 3 6 - Okay 2 4 - Poor 1 2 - Terrible 3 ## Reviews ### 8/10 Good #### Lori Jan 19, 2026 Liked: Cleanliness, amenities, property conditions & facilities Good clean rooms, super friendly, helpful staff ##### Lori Stayed 10 nights in Jan 2026 ### 10/10 Excellent #### Jesus Jan 11, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff is great, helpful and kind at all times. I will recommend this site to friends and family. ##### Jesus Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Hannah Dec 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, friendly staff ##### Hannah Stayed 4 nights in Dec 2025 ### 8/10 Good #### Jocelyn Dec 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were great. From the entertainment team such as Roberto, Laila,.Gregory who made our family feel very welcome. Servers were amazing such as Herminio of La Casita, Juan and Luis of Mashua, and Jose of Cozumel. ##### Jocelyn Stayed 5 nights in Dec 2025 ### 6/10 Okay #### SALIG RAOUL Jan 2, 2026 Liked: Cleanliness, property conditions & facilities Stayed at Grand Tequila from the 28th thru 2nd - Rooms are nicely appointed, comfortable - Well planned, refurbished layout of the resort - To avoid loud music request a villa away from the pool - eg Villa 22 - Good party resort - Excellent Service - Decent entertainment - Food below average including Speciality restaurants ( Probably rate it 4 out of 10) - mislabeled dishes, tasteless and some dishes unedible - as compared to other all inclusive resorts in the region - Breakfast is the only saving grace - Access to the beach via Trolly and runs v frequently Summary - won't be coming back to this establishment.. ##### SALIG RAOUL Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Korrie Dec 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff here are amazing! So friendly and accommodating. The resort itself is beautiful, with 4 hotels on site you have several options for dining, pools, and whatever else. A very lively nightlife, we never had to look hard for live music or entertainment! Will definitely be coming back next year. 10/10 ##### Korrie Stayed 7 nights in Dec 2025 ### 4/10 Poor #### Miguel Dec 23, 2025 Disliked: Staff & service, amenities This was the first time we stayed at the Grand Tequila. While the new rooms were comfortable and clean, we had to change rooms because we had draining issues with the shower. It took them two days to move us. The cleaning service was good. The over all service was not good. We got food poisoning on the second day and their concierge refused to take any responsibility for it. He basically said I was already sick when I arrived and it was due to my poor hygiene while eating. He said that there were no other complaints about the food making people sick, but we know for a fact there were other people who got sick. Yes the rooms are clean and the beach is nice, but we will not be going back to this resort. The food is not as good as it used to be and the service is also going downhill. I spent my whole week sick with food poisoning. Basically, I paid a lot of money for an all inclusive resort to stay in my room sick eating crackers and drinking pedialyte. They did offer to send soup to our room. This was for a couple of days and only after we kept complaining. ##### Miguel Stayed 6 nights in Dec 2025 ### 6/10 Okay #### Robert Jan 19, 2026 Liked: Cleanliness, staff & service, property conditions & facilities Our direct flights with seats booked were taken away due to airline changes. Expedia provides no support. Book your own trip. With hidden fees and no support, there is no advantage to using Expedia ##### Robert Stayed 10 nights in Jan 2026 ### 10/10 Excellent #### Elizabet Jan 14, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The pool wasn’t heated and was cold. ![](https://a.travel-assets.com/ugc/hotel-reviews/40af26bf-c6ed-4046-b9f4-1b37f89d7bc2-1768429284414.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Elizabet Stayed 6 nights in Jan 2026 ### 2/10 Terrible #### Nikita Jan 4, 2026 Disliked: Cleanliness, staff & service, property conditions & facilities Terrible experience all across the board ##### Nikita Stayed 5 nights in Dec 2025 ### 8/10 Good #### Richard Jan 3, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property stated brand new when in fact it has been renovated, some of the rooms had odd smell, the sink and shower were not working properly, when we called the front desk they were not quick to fix the issues.the à la carte restaurants are hard to get in, the Buffett food was good and the New Years Buffett was outstanding. The jacuzzi pool had 3 whirlpools in one large pool but only 1 worked and none were heated. Overall we enjoyed our stay but with this advertised as a new property it should have been much better. ##### Richard Stayed 6 nights in Dec 2025 ### 2/10 Terrible #### Erinn M Dec 10, 2025 Disliked: Cleanliness, amenities, property conditions & facilities This place is absolutely horrible. Where should I start? 1\. Our room smelled mold - so bad that all our luggage and clothes came home smelling moldy. We asked to change rooms and received no assistance from the concierge. 2\. This resort is marketed as a BRAND NEW resort - this is a 100% lie. The rooms smelled horribly and even the gym had multiple buckets to collect the water leaking from the ceiling. Additionally, it was advertised as 'on the beach' - which was a complete lie. A shuttle was required to get to the beach. 3\. The food was almost inedible. Disgusting. 4\. The customer service at the front desk was beyond poor. They received many complaints not just by me - due to the smell, the lack of availability of the al a carte restaurants (promised in the booking), the lack of AC in any of the restaurants or common areas. 5\. No AC - need I say more? Even the AC in our room was broken for half of our trip. ![Gym: Buckets collecting water from the leaking ceiling.](https://a.travel-assets.com/ugc/hotel-reviews/4c24e0b9-cd7e-440f-b2a6-be6915a35a42-1765339251903.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erinn M Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Danielle Dec 12, 2025 Disliked: Staff & service, amenities, property conditions & facilities I chose this resort because they advertised a sports bar, and my husband is a huge sports fan. So why on earth is the sports bar not air-conditioned? Not even a fan. Everyone there was sweating and complaining. Miserable. Check-in was a disaster. No one knew what they were doing. Total chaos. They claim to have four restaurants, but that’s laughable. There’s basically ONE on site and it was “unavailable” the entire trip. The others are at different properties and “impossible to reserve” despite being practically empty. The buffet and food truck? Mediocre at best. Same bland food every meal. This was my first time at an all-inclusive, and I genuinely didn’t know what to expect. What I didn’t expect was spending 45 minutes BEGGING for a dinner reservation on my birthday because the app didn’t work (probably because the WiFi barely works). When I asked for a manager, the front desk handed me a complaint form like I was an inconvenience. After insisting, they claimed the manager was “in a meeting.” I said I’d wait. He never came. I eventually asked a random staff member who the manager was and asked them to find him. Shockingly, they did. But then he made us wait another 10 minutes outside in the sun while we were already sweating through our clothes. He finally secured us a dinner reservation—at another resort. That dinner wasn’t even good. And the worst part? We were stranded afterward. The trolley he told us to take had stopped running for the night. So we had to walk 20 mi ![](https://a.travel-assets.com/ugc/hotel-reviews/a15bec9c-77c7-4102-8063-9120a738b31a-1765557597226.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Danielle Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Daeja Jan 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities Everything and every one was exceptional !! ![](https://a.travel-assets.com/ugc/hotel-reviews/b3ef4cbf-ec54-443f-b51b-589a199bf6b1-1768948953457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daeja Stayed 2 nights in Jan 2026