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Reviews of Isla Brown Chania Resort, Curio Collection by Hilton

5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 4 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.8/10

Cleanliness

7.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Hotel buildings is not prepared for bad weather. First day of lightening, thunder and torrential rain, water came through bedroom door. Rang to get towels to stem the flow. Visit to reception and another phone call, two hours or so later, still nothing. Went to reception again. Was told no other rooms available. Managed to get some towels then, told someone will come to clean up/see to problem. Was told several times – no action. Next morning, went to reception, showed young receptionist pictures. By now there was thick mud outside the door, dirtying our footwear, feet, legs and clothes (from splash back). Slippery. She apologised and said she will send someone. This was the only apology we received the multiple times we spoke to other hotel staff in person/telephone calls. After breakfast, we could see some attempt had been made to clear the mud. A groundsman arrived and said he doesn’t what to do. He had a conversation with a couple of hotel staff who was working on a nearby room to sort something out. Some boarding was subsequently placed over the now muddy pool of water. Weather affected the hotel lobby (towels placed around floor areas), outside bar was slippery. When we arrived, we were told we were upgraded from garden room to sea view. However, the main view is a building. Felt downgraded. We made the mistake of not asking questions before accepting the 'upgraded' room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Katherine H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time celebrating my birthday at Isla Brown Chania! The staff is warm and welcoming, the environment and views are stunning. I got some spa treatments and they were some of the best I’ve ever had. Book your vacation for next season, don’t hesitate. Yes, if you want to see Crete, you’ll need a car- but we loved driving and there are many wonderful places to stop and visit if you have the flexibility of a car. And we enjoyed not being in the busy town on many days. We couldn’t have been happier with our entire stay and will never forget this trip. Thank you Isla Brown!!
Stayed 6 nights in Sep 2023

10/10 Excellent

Avishag

Stayed 3 nights in Sep 2023

10/10 Excellent

Keith, PETERBOROUGH

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this hotel as a stop over for a pending flight. The room and pool were excellent though there was only a buffet for an evening meal. Would recommend
Stayed 1 night in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Keith,Thank you for making our Isla Brown Chania your choice hotel on this occasion and for your very kind recommendation to the travel community of Expedia, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. We are looking forward to host you again!Best regards,Isla Brown Chania management team

8/10 Good

Paul Louis

Liked: Staff & service, property conditions & facilities, room comfort
For the price, the hotel was good. Disappointed with some of the finishes around the hotel (lift in the main building, painting in areas, unfinished areas of the hotel) but in general the hotel was nice. For me, the most disa
Stayed 4 nights in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Paul,Thank you for sharing this review. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention.We hope to have the opportunity to host you again in near future.Kind regards,Isla Brown Chania management team

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Jacob,Thank you!Best regards,Isla Brown Chania management team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Thank you!

4/10 Poor

raz

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Hotel opened this year, the hotel is nice and beautiful but the staff has no training, the maintenance is really bad, pool area looks already old and outdated, garden not taken care of. Good potential but not managed. The hotel is not clean. The staff is not trained and doesn’t solve problems well.
Stayed 3 nights in Aug 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Raz,Although we sincerely regret your disappointment with your stay in our Isla Brown Chania, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Thank you again!Best regards,Isla Brown Chania management team

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
An overall lovely experience and can’t wait to return next year!
Stayed 7 nights in Aug 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Maria,Thank you so much for your kind words and we are looking forward to welcoming you again!Best wishes,Isla Brown Chania management team

8/10 Good

Hansaben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent refurbishment - wonderful pools and rooms; lack of room service or lunchtime meal options, except for the great buffet breakfast/dinner are areas for improvement. Housekeeping improvements requires as repeated requests for same queries not actioned. Overall could be a wonderful 5* location but still needs some improvement. Staff are incredibly helpful, friendly and the biggest asset!
Stayed 6 nights in Jul 2023
Response from Isla Brown Chania management team on Aug 6, 2023
Dear Hansaben,Thank you for the great feedback of your recent holiday experience at our Isla Brown Chania; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It has been a pleasure for us to read and we look forward to serving you again soon.Best wishes,Isla Brown Chania management team

8/10 Good

Kathy

Stayed 2 nights in Jul 2023

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in the middle of no where but it is nice and quite and out of the way which is ideal. There is no beach at the hotel site so you need to travel else where so you need a car. The food is OK buffet dinner and breakfast, nothing amazing but the snacks in the afternoon pool is really bad so skip this. I wouldn't rate this a 5* Hotel more like a high 4* or a low 5*. They do really well in some areas but fail on the details. When I was there it was during their soft opening so there is plenty of room for improvements.
Stayed 2 nights in Jul 2023
Response from Isla Brown Chania management team on Jul 21, 2023
Dear William,thank you very much for the time you spent to share your personal impressions of your stay at our Isla Brown Chania. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. Best regards,Isla Brown Chania management team

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
This hotel is just perfect and suits all ages. Its idyllic location is only 15 minutes from chania airport. Brand new luxury hotel with great facilities with stunning views from the spacious restaurant terrace. The breakfast is one of the best I’ve ever had and you are clearly spoilt for choice. The Staff can not do enough for you. Greeting you with with smiles from the moment you step through the door. This hotel has thought of all the finishing touches. the whole design of the Isla brown chania is wonderful and very aesthetically pleasing. Will definitely be going back. You will need a car unless your plan is to just completely relax by one of the gorgeous pools. Or you can land in your helicopter if that’s your preference:)
Main pools
View from the terrace
View from the breakfast terrace
Hotel bar
Stayed 3 nights in May 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations.

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chania latest Gem!
This hotel is a real fabulous find! From the moment you step foot through the door, the wow factor is there! Warmest of welcome's and the happiest of staff. Nothing is to much trouble and the staff are very happy to help with local places to visit. Although all the facilities are not yet available as the hotel is only two weeks old. You really do not notice. The gym is 24/7 and the pools are full size.
Stayed 1 night in May 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality 10/10!
Every single person of the staff were just incredibly helpful, kind, and caring. We had no problems during our 7 day visit. Already decided that we will be back at this lovely resort one day!
Stayed 7 nights in Sep 2023

4/10 Poor

jacques

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Restauration médiocres pour un établissement de luxe. Si vous terminez votre repas après 22 heures vous n’aurez plus de dessert .le personnel aura tout enlevé. INADMISSIBLE !!!!!! Le service n’est pas au rendez-vous. Au regard des prix je ne recommanderais pas cet hôtel. Jacques RABEAU Le 22 Septembre 2023
Stayed 1 night in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Jacques,We sincerely appreciate the time you spent to share your comments following your visit to our Isla Brown Chania hotel, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay and we are looking forward to see you again in near future.Best wishes,Isla Brown Chania management team

10/10 Excellent

OSCAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones del hotel, las hamacas de la piscina, el gym y las habitaciones grandes y espaciosas. El comedor y el personal muy buenos tambien. Solo faltaba por decir algo el aguacate. El parking se llena rapido y lo peor es la carretera para llegar. Por lo demas una estancia muy buena y placentera.Te ponen una botella de vino y agua embotellada todos los días.
Stayed 6 nights in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Oscar,We greatly appreciate the time you spent to review your recent experience in our hotel, at Isla Brown Chania, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Wish you all the best!Kind regards,Isla Brown Chania management team

8/10 Good

Stian

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay, but a bit too far away from Chania
Very nice hotel with comfy rooms and delicious breakfast. Pool area also nice. However, the hotel is located on the countryside with the pros and cons from such location. It is far away from party, busy traffic and noise. On the orker hand, it takes 40 minutes with bus to Chania. Unless you want to spend +25€ each way in taxi (which brings you there in 25 minutes each way). Limited dining options nearby, but we dined at Mitsos BBQ one evening, and would recommend that. All in all, a very nice hotel, but if you want to dine and take a stroll in Chania, you might consider a hotel closer to the city.
Stayed 6 nights in Sep 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Stian,Firstly we would like to thank you for choosing our Isla Brown Chania hotel for your holidays in Crete and for the review you shared, all of your kind words about your stay with us are great to hear. It has been a pleasure for us to read and we look forward to serving you again soon!Best regards,Isla Brown Chania management team

10/10 Excellent

Federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza a Creta
Resort nuovo e molto bello. Camera molto bella, con vista mare e tutto è curato nei minimo particolari.
Stayed 4 nights in Aug 2023

8/10 Good

Shazia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good atmosphere
Stayed 8 nights in Jul 2023
Response from Isla Brown Chania management team on Sep 27, 2023
Dear Shazia,Thank you so much for your review!Kind regards,Isla Brown Chania management team

10/10 Excellent

Niels

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Isla Brown Chania management team on Jul 21, 2023
Dear Niels, we first would like to thank you for choosing our Isla Brown hotel for your holidays in Chania and for sharing your comments on your experience among us. Best wishes,Isla Brown Chania management team

4/10 Poor

Naomi

Disliked: Cleanliness, staff & service
Das Zimmer hatte einige Spuren der Vorgänger, was das Bild des Hotels leider auch kaputt macht. Keine Schalldichtung, man hörte die Stimmen im Nachbarszimmer sowie die Leute im Gang. Zu wenig Haken im Badezimmer und auf dem Balkon gibt es keinen Wäscheständer. Reserve WC-Papierrolle nicht vorhanden, wir durften uns dann selbst darum kümmern. Frische Strandtücher werden bei der Zimmerreinigung nicht gebracht, kann diese jedoch beim Pool bezogen werden. Frühstück war dafür sehr positiv, es gab für jeden was und eine sehr grosse Auswahl an Speisen. Bedauerlicherweise zu wenig Personal, deshalb musste man immer auf den Kaffee warten. Ein Auto ist auf jeden Fall von Vorteil. Der Gepäckträger hat sich noch ein unpassender Streich gespielt. Wir waren mit dem Gepäck schon vor dem Hotel als er uns aufforderte, das Gepäck auf den Golfwagen zu laden und einzusteigen. Er machte eine Runde auf dem Parkplatz und sagte uns das Hotel sei voll und er würde uns in ein anderes bringen. Fanden wir gar nicht lustig und nicht professionell. Vor allem sind wir dann am selben Ort vor dem Hotel gefahren worden, an dem wir bereits waren.
Stayed 3 nights in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for your review.We are glad to read that you enjoyed our special breakfast..We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Not impressed
Calling this a 5 star hotell is a legit joke. There is no system going on with the service. Realy unimpressed with the whole show lf the hotel. Beutifull place, but everything else just not up there. Looking like a 5 star hotel, but more like 3 with the service. Food was also very shabby and limites choices. We didnt even get our lunch we ordered. Cant say i want to return here with the pricepoint they are charging and with the limited service.
Stayed 1 night in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for your review.We really appreciate your feedback and we try to improve from each feedback.We were surprised to hear that your experience was so different from the rest of the guests.We hope that you will give us a second chance to host you again as our guest.

8/10 Good

Valtteri

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Soundproofing in the rooms were not good, the room next to us were really loud during the nights screaming, running, partying etc. so it was hard to sleep and the staff of the hotel didn’t complain to them about it. Also sometimes we didn’t get servicce from the staff in long time. Especially in the Pool restaurant. The gym was quite small. Overall nice and clean hotel.
Stayed 5 nights in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for your kind review.Your feedback is much appreciated and useful since we are a new hotel and we want to improve from each guest.Looking forward to host you again as a guest.

8/10 Good

EMILIENNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel hôtel avec une vue magnifique sur la mer et les montagnes Il vient juste d’ouvrir et nous avons profité du prix d’appel pour un hôtel de cette catégorie Un peu loin de la ville de chania mais on peut se baigner tout près et manger dans les environs
Stayed 3 nights in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you so much for your lovely review.Was a pleasure reading that you enjoyed the view from our hotel.Hope to see you again soon!

8/10 Good

Klaus

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for your feedback.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
mehr Schein als Sein
LAGE DER ANLAGE: irgendwo im Nirgendwo (Mietwagen dringend empfohlen), Tavernen in Stavros ca. 3 km (30 min zu Fuß durch wenig ansehnliche Landschaft); ANLAGE ALLGEMEIN: sehr stylisches Ambiente, da derzeit noch als "Soft Opening" kleinere Baustellen, defekter Fahrstuhl, ärgerlich ist die Parksituation auf dem hoteleigenen Parkplatz (hier kann man mangels vorgezeichneter Parkflächen durch chaotisches Parken der Gäste auch schnell mal zugeparkt werden!) ZIMMER: klemmende Zimmertür liess sich nur mit Gewalt und Krach ganz öffnen, im Mülleimer (Bad) noch Inhalt von vorigem Gast, Bad war noch feucht und roch sehr muffig, keine Wasserflasche/Kaffeekapseln zur Begrüßung (obwohl Setting dies vorsieht), TV-Fernbedienung verschollen, sehr wenige deutsche TV-Sender (dafür auch noch sehr schlechte Empfangsqualität), grosser Balkon und stylische Ausstattung, leider keine ausreichenden Haken, um Handtücher im Bad aufzuhängen, auf dem Balkon wünschten wir uns einen Wäscheständer o.ä. um Kleidung trocknen/ lüften zu können (dieses Problem konnte man bei allen Gästen beobachten, wenn überall Wäsche über der schicken Glasfront der Balkone hängt oder die stylischen Sitzmöbel auf dem Balkon von Badesachen und Handtüchern belegt werden, stört das auch das Erscheinungsbild der ganzen Anlage!) FRÜHSTÜCK: sehr umfangreich, Kaffee nur auf Nachfrage und sehr dünn REZEPTION: durch Reklamationen Zimmerwechsel bekommen, derart schlechtes Setting zum Check-in kein 5*Niveau (Upgrade/Freigetränk???)
Stayed 2 nights in Jun 2023
Response from Isla Brown Chania Management Team on Jul 6, 2023
Thank you for your feedback.We are really sorry to hear that your experience is so different from the other guests.As we strive to improve from each guest feedback we will learn from the mistakes that was made during your stay and do our best .We do hope that you will give us a second chance as our guest.