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Reviews of Sheraton Suites Akron Cuyahoga Falls

3.5 out of 5
Sheraton Suites Akron Cuyahoga Falls
1989 Front St, Cuyahoga Falls, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 539 out of 871 reviews" "
Rating 8 - Good. 199 out of 871 reviews" "
Rating 6 - Okay. 74 out of 871 reviews" "
Rating 4 - Poor. 31 out of 871 reviews" "
Rating 2 - Terrible. 28 out of 871 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous hotel!!! Room was enormous and extremely nice! Bed was very comfortable! The view from our window was STUNNING!!!! highly highly recommend this hotel!
Stayed 1 night in Apr 2024

4/10 Poor

Casey

Travelled with family
The room had an old smoke smell to it and they have an entire family of huge ass spiders in the room. I was not happy about this stay and I’ve always enjoyed this hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive helpful staff
Stayed 1 night in Mar 2024

8/10 Good

Jerra

Liked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

Rochelle

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Mar 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpful and considerate. The bar area was a lot of fun.! we had a family function in a private room with food. The food was very good. Everybody enjoyed it.
Stayed 2 nights in Mar 2024

8/10 Good

Thiesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Crystal

Stayed 2 nights in Dec 2023

4/10 Poor

Kim, uniontown

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to our room our tv report would not work. Needed batteries. They did bring them. Then we could not get the tv to work. We called down and they said sorry no maintenance on Sunday, so we can't help you until the morning. We were leaving in the morning. No tv. Really paying this much money and had no tv. They even could have brought another tv but no one even offered a resolution. We did not stay at a cheap hotel, but really that is just a cheap excuse..... Probably will think twice about staying at a Sheraton hotel again. Pricing and not customer service oriented...
Stayed 1 night in Feb 2024

10/10 Excellent

Suzanne

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, comfortable, spacious accommodations. Spectacular views of the falls while dining. Delicious full breakfast buffet reasonably priced.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Feb 2024

10/10 Excellent

Layla

Stayed 1 night in Jan 2024

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic, top tier. I was a guest, not a customer. Rest in the bed was heavenly.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sara, Medina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms and quiet! Staff was very nice also.
Stayed 1 night in Dec 2023

10/10 Excellent

Zainah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Pezhman

Stayed 1 night in Sep 2023

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

James

Liked: Property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jana, KETTERING

Travelled with family and small children
Stayed 1 night in Dec 2023

4/10 Poor

Cinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property but the morning breakfast was unavailable to us, the help immediately cut us off, from letting them know we were staying there. Then we were going to swim and the entire area was full of people and kids running around, being rude, loud, cussing, while the adults were doing NOTHING about it!! Then we go to the sauna and had a towel around me, the kids came in and out over and over, when they were to young to be in there in the beginning, while the adults, once again, doing NOTHING to control their kids, within no time the police open the sauna door said there was a complaint that a female was showing her breast ir the kids...Are you Fking Serious!! These lying Ass Kids!! If that would of been me, I'd of went in there to see for myself!! I was so ashamed and embarrassed that it put damper on our Thanksgiving weekend away. Just so you know, I had a bikini on under the towel but the Police wouldn't let me or my Husband say any thing in our defense, just say get out of the sauna. I do have to consider the source of EVERYONE that was in the pool area!! So needless to say I'll NEVER be back..I feel so violated..
Stayed 1 night in Nov 2023

6/10 Okay

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked seeing the waterfalls view from my room, but could not really enjoy my stay because of the high pressure air that was blowing from the vents. There was no way to control the intense air from the thermostat. The air pressure was so strong that my hair was blowing while watching the TV. I sought help from front desk, to no avail. Only stayed 1 night, as a result. I started getting sick from the constant air from the fan.
Stayed 2 nights in Nov 2023

10/10 Excellent

Colin

Stayed 1 night in Nov 2023

10/10 Excellent

Teddie

Stayed 3 nights in Nov 2023

2/10 Terrible

Adrian

Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed. Coffee in am is important
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cream, clean property right on the river, beautiful dining experience and lounge, pet friendly next to a huge park. Walking distance to restaurants also
Stayed 2 nights in Nov 2023

10/10 Excellent

Cherrita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and experience.
Stayed 1 night in Oct 2023

10/10 Excellent

Lauren

Travelled with family and small children
Liked: Amenities
Great view and clean room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Justin

Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023

6/10 Okay

Brittany

Travelled with partner
Liked: Cleanliness, amenities
The views were beautiful
Stayed 1 night in Oct 2023

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Asking for a massive remodel
Very old hotel. Rooms need a massive update. Water dripping all night from two different faucets. Bathtub with stains. Tv did not even have a remote control. One of the worst Sheratons I've stayed in- especially at that price point.
Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Views
Stayed 2 nights in Oct 2023

10/10 Excellent

Hannah

Stayed 1 night in Oct 2023

8/10 Good

Pam

Stayed 2 nights in Oct 2023

2/10 Terrible

Sharath

Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy experience with check in
Stayed 1 night in Oct 2023

8/10 Good

Crystal

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Penny

Stayed 1 night in Sep 2023

10/10 Excellent

Jasmine, Powell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice property and the staff is very professional!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Rachel

Stayed 1 night in Sep 2023

8/10 Good

yana, Akron

Liked: Cleanliness, staff & service, amenities
Safe and clean everyone so nice
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Clean safe and convenient ,
Stayed 1 night in Sep 2023

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Kitchen closed most of the time
There were two reasons I booked a room here. I wanted a view of the river from my room, which I got. I wanted to share the experience with my kid that I had with my parents of eating in the glass dinking area on the river. The kitchen was flooded and was closed. After talking to maintenance, who came to fix the shower that wouldn’t shut off, I was told that the kitchen grease drain system was often backed up and flooded the kitchen. If the kitchen to your hotel that FEATURES a dining experience on the river is closed, you have lost half the reason for staying there! I hyped up to my young adult kids the great experience we were going to have, and we were let down. Fix it or you will end up closing
Stayed 1 night in Aug 2023