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Reviews of Quality Inn & Suites Medina - Akron West

2.5 out of 5
Quality Inn & Suites Medina - Akron West
2850 Medina Road, Medina, OH

Reviews

7.0

Good

Rating 10 - Excellent. 89 out of 496 reviews" "
Rating 8 - Good. 194 out of 496 reviews" "
Rating 6 - Okay. 101 out of 496 reviews" "
Rating 4 - Poor. 65 out of 496 reviews" "
Rating 2 - Terrible. 47 out of 496 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service
Has everything we needed for our stay. Staff were helpful and happy. The building is older and the area around the hotel is rundown.
Stayed 3 nights in Apr 2024

10/10 Excellent

Susannah, Brunswick

Travelled with partner
Liked: Cleanliness, amenities
It was a nice stay for an overnight get away!
Stayed 1 night in Apr 2024

2/10 Terrible

Scott

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Timothy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is no longer under Quality Inn. It was open but when we went to check in it did not accept our confirmation #. Also, it looked run down from the outside. We were told to contact Expedia who we booked thru and was put on hold for 25 minutes than got disconnected. We were lucky enough that there were rooms available close by at the Motel 8. DO NOT BOOK HERE!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Had no cold water in sink, floors hadn't been vacuumed, very limited breakfast, had no waste basket in our room
Stayed 4 nights in Oct 2023

4/10 Poor

Brian

Stayed 1 night in Sep 2023

4/10 Poor

Linda

Disliked: Staff & service
Rented the facility for the fact it had a swimming pool and it was closed until the day I left. Never got a refund for any of it. Poor service!
Stayed 6 nights in Sep 2023

4/10 Poor

Darin

Stayed 1 night in Sep 2023

2/10 Terrible

Thandi

The property smelled like smoke. Our room had dog hair all over the floor and was dirty in every corner. It smelled like mildew and the tub had scum in it. It also smelled slightly of urine.
Stayed 1 night in Sep 2023

10/10 Excellent

deloris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful customer service at check in
Check in was wonderful the desk clerk was awesome helped us with an issue and was so friendly and helpful. He is +++++
Stayed 1 night in Sep 2023

4/10 Poor

Adrienne

Disliked: Cleanliness, property conditions & facilities
Once is enough
Really needs to be demolished and a complete redo. Front desk was extremely helpful, I booked in the parking lot, then walked in. He was unsure if he could accommodate us, took me to a room, couldn’t get in and left to get another working key. The hallway was old, creepy, and smelled of pot. The room was worn, but we were tired, and agreed to stay. Appreciated his efforts greatly. The room was damp smelling even with the air conditioner running at full blast (which was minimum) all night. The TV had a few channels which were mostly white background, sheets & towels were thin but clean, just plain icky. The water was hot, but I believe the water was to hard to gather a lather. We didn’t use the shower, tub just looked unclean. Surprisingly the bed was soft, but we slept okay and it was quiet. In the morning, we quickly packed our bags and left. Not for us even at that price.
Stayed 1 night in Aug 2023

2/10 Terrible

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel grounds &interior shabby, smelled moldy
Stayed 2 nights in Aug 2023

6/10 Okay

Gaetano

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Patrick F

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Rowan

Travelled with partner
Liked: Cleanliness, staff & service
This place would have been lovely back in the day, with its pool, big reception area and staircase. Now it's faded and a bit rundown. But at least it's clean, hygienically if not cosmetically. The management are nice and helpful, and the breakfast is similar to other motels. The surrounding neighbourhood isn't pretty, but if you just want a clean room to sleep in for a relatively low price, I recommend this hotel.
Stayed 1 night in Aug 2023

4/10 Poor

Bosun

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Could use major repair and upkeep, and well as cleanliness. Also view of rusty building in front of hotel. Staff was very nice. Breakfast was almost non-existent and inedible.

6/10 Okay

Renato

Travelled with family
Disliked: Cleanliness
The place was ok. The room wasn't good at all the windows curtain was totally torn and smell in the bedroom wasn't good.
Stayed 2 nights in Aug 2023

6/10 Okay

Joni

Liked: Staff & service
On the cheaper side for room rental. Friendly staff. Breakfast included. We stayed there two times and both times the rooms were not clean. The bathroom in both rooms were very dirty. Beds were made up fresh and clean. There was dry pet food on the floor in the unit we stayed in the last night. The dirty bathroom is my biggest concern
Stayed 1 night in Aug 2023

4/10 Poor

Ajay

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The lobby area is well maintained. The hallway & room carpets havent been cleaned in a while. Bath tub had brown stains along edge & a dead bug. Toolet had brown stains
Stayed 1 night in Jul 2023

2/10 Terrible

Francine, L anse

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Everything is in need of repair. Shower knobs falling off. Window would not lock
Stayed 3 nights in Jul 2023

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
As soon as we walked into the hotel there was a pungent smell of marijuana that permeated even the room we stayed in. Having small children with us this was very disappointing. The next morning the smell was gone and we were hopeful that it would not return, but as soon as the evening came around the whole building, again, smelled of marijuana. The pool was also not very clean and we did not let our kids swim, which was very disappointing for them because one of the reasons we chose this hotel was because it had a pool. Overall, this was not a pleasant stay for me and my family.

2/10 Terrible

Rochelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smelled Smokey in hallways even though it was non smoking Breakfast bar was very limited There was a coffee machine that made very weak coffee Asked for box of tissues and they couldn’t find any
Stayed 2 nights in Jul 2023

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This property is deplorable and unfit for human occupation.
Stayed 2 nights in Jul 2023

4/10 Poor

Prince

Travelled with family
Hotel Needs renovations or reduce price, first hotel stayed with out bread and toaster
Stayed 1 night in Jul 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Great nights sleep! Comfortable as ever. Trash in bags on ground visable.....
Stayed 1 night in Jul 2023

2/10 Terrible

KIM

Disliked: Cleanliness, staff & service, property conditions & facilities
Would never stay at this hotel again. Disgusting: everything except towels & sink were filthy.
Stayed 1 night in Jul 2023

4/10 Poor

Terry

Stayed 4 nights in Jul 2023

6/10 Okay

Kat

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Autumn

Stayed 1 night in Jul 2023

2/10 Terrible

Terry

Stayed 1 night in Jul 2023

4/10 Poor

Monica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty, not worth the price
Front desk was great. He was welcoming &kind &seemed like he was always there, morning or night. Besides that, the room was disgusting. The pictures speak for themselves. The bathroom door doesn’t close all the way, stains on the bed, dried animal puke or poop on the carpet, ripped curtains, very uncomfortable bed, broken furniture, fire detector hanging from the ceiling, stained bathtub &dirty bathroom grout. Overall not a clean room. I pay $83/night for a $30/night room. Im not sure how they separate smoking/non smoking rooms but it smelled like cigarettes in the hallway &sometimes through the night in our NON SMOKING room.
Stains on bed
Stains on bed
Mold on the bathroom ceiling
Alarm hanging from the ceiling
Stayed 4 nights in Jul 2023

4/10 Poor

Kathleen

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hallway smelled the rug was soaked in random spots. I had three different rooms and each room smelled, sheets were stained, carpet was dirty. One room had a dirty wash cloth hanging over the shower rod.
Stayed 2 nights in Jul 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ein schlechtes "Quality" Inn
Stayed 1 night in Jul 2023

2/10 Terrible

MARY

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended
Stayed 1 night in Jul 2023

8/10 Good

Barbara

Stayed 1 night in Jul 2023

6/10 Okay

john

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Too many sketchy people there....
Stayed 2 nights in Jun 2023

6/10 Okay

Lynn

Disliked: Property conditions & facilities
Needs an overhaul
For a quality inn this is a pretty disappointing place. Needs an overhaul but you get what you pay for I guess
Stayed 1 night in Jun 2023

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Staff was nice enough pet friendly was great General property was very run down in need of an upgrade. Convenient to where we were going Breakfast could have been nicer,
Stayed 2 nights in Jun 2023

6/10 Okay

Thersilla, Pittsburgh

Travelled with family
Liked: Staff & service
Staff was very friendly. The hotel itself is outdated. The room was not clean, we had wholes from cigarette burns in covers. Lights did not work. The walls are thin and you hear every step from above. The bathroom had stains. It was not what I expected and i'm glad it was only for a night.
Stayed 1 night in Jun 2023

2/10 Terrible

Brian

Stayed 1 night in Jun 2023

4/10 Poor

mary

Disliked: Cleanliness, property conditions & facilities
The facility was old, not well kept up. The shower had a loud, persistent drip. It was not in an inviting area.
Stayed 1 night in Jun 2023

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DONT go here!
Absolutely disgusting. Police patrolling the parking lot makes you feel uncomfortably safe. Hotel must be used for local training for a concrete company. Arrived to find 15 people standing in the parking lot cleaning off cement trucks. Homeless man on the corner was a steady fixture at the front of the property. The room was absolutely disgusting. We showered with crocs on and wouldn’t touch the dirty carpet with our bare feet. It smelled like a Perkins smoking only room. A combination of cigarettes and multiple types of dinner foods. Stains on the bedding. You could see people’s oily hair marks on the headboard from where people previous to us had layed back in bed to watch TV. Refrigerator didn’t work. Bathroom is SO dirty.
Stayed 2 nights in Jun 2023

2/10 Terrible

Erin

Stayed 2 nights in Jun 2023

2/10 Terrible

Bonnie

Stayed 1 night in Jun 2023

2/10 Terrible

Gayle

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
It was dirty and stunk. Made reservations for 2 beds they gave us a room with one and had to pay extra to get 2 beds. Big window facing outside only had a sheer curtain. Everybody walking by could see in!
Stayed 1 night in Jun 2023

6/10 Okay

Ben

Travelled with family
Liked: Staff & service
Dated/older but reasonably clean.
Stayed 1 night in May 2023

2/10 Terrible

Kyle

Disliked: Cleanliness, property conditions & facilities
Filthy, broken, poorly maintained, looked like an apartment a slumlord tries to brush a little paint on and rent out once a month and keep the security deposit. Bed was cheap, unclean and didn’t have any pillows. Room smelled like stale musty laundry
Stayed 1 night in May 2023

8/10 Good

Kristian

Stayed 2 nights in May 2023