Microwave, dishwasher, coffee/tea maker, paper towels

Reviews of Hawthorn Suites by Wyndham Akron/Seville

2.5 out of 5
Hawthorn Suites by Wyndham Akron/Seville
5025 Park Ave W, Seville, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 454 out of 819 reviews" "
Rating 8 - Good. 238 out of 819 reviews" "
Rating 6 - Okay. 71 out of 819 reviews" "
Rating 4 - Poor. 45 out of 819 reviews" "
Rating 2 - Terrible. 11 out of 819 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with fresh warm breakfast served per request … quiet area with easy access to food and interstate… nice clean comfortable room
Stayed 1 night in Apr 2024
Response from Mary Beth Taylor, GM on Apr 13, 2024
Good morning, Ken. Thanks so much for taking the time to respond to our survey. I'm glad you enjoyed your stay with us. I hope Hawthorn Suites by Wyndham in Seville, Ohio becomes your hotel of choice when you are coming through the area.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Rooms were clean and nice looking
Stayed 2 nights in Apr 2024
Response from Mary Beth Taylor, GM on Apr 13, 2024
Hello Linda. Thanks for taking the time to tell us about your recent stay at Hawthorn Suites by Wyndham in Seville, Ohio. I truly believe our staff sets us apart from other hotels. Thanks for noticing. Have a great summer and keep us in mind the next time you're coming through the area.

10/10 Excellent

Taylor

Liked: Amenities, property conditions & facilities
Had a great stay! Would stay again!
Stayed 2 nights in Mar 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Thanks for taking the time to tell us about your stay at Hawthorn Suites by Wyndham in Seville, Ohio. So glad you enjoyed it. Knowing you'll stay here again is the best review we can get. Have a great day!

8/10 Good

Dena

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 weeks for an event I had in Medina (about 15 minutes away) so the location and price was great. The facility had a heated swimming pool, exercise room, daily breakfast and the room had mini fridge, cable TV and really nice size rooms. The rooms were a little run down but was clean and comfortable. Not a ton of options to eat close by but there was 2-3 fast food places.
Stayed 4 nights in Mar 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Thanks for the review of Hawthorn Suites by Wyndham in Seville, Ohio. I love your description of the hotel. I agree that we need to do some updating and I can't wait for our complete renovation in 2025! Please come back and see what we've done with the place!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff makes this hotel wonderful to stay in. We had a trying week due to a family death and each staff member went beyond with kindness. I will stay here every time we return to Ohio. Thank you
Stayed 7 nights in Mar 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Good morning and thanks for the review! It was a pleasure having you stay with us at Hawthorn Suites by Wyndham in Seville, Ohio. I'm so sorry about the reason for your stay. I enjoyed speaking you as you'd come and go through out the day. Getting to know our guests is one of the best parts of my job. Have a peaceful summer. Hope to see you here again.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
What a gem! Would stay there again in a second if we were passing through.
Stayed 1 night in Mar 2024
Response from Mary Beth Taylor, GM on Mar 15, 2024
Thanks for the great review! I'm so glad you enjoyed your stay with us at Hawthorn Suites by Wyndham in Seville, Ohio. We'd love to welcome you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and large.
Stayed 1 night in Mar 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Thanks for the review Paul. The size of our rooms is one of the things that sets Hawthorn Suites by Wyndham in Seville, Ohio apart from other hotels in the area. We're a great place for the family to stretch out and settle in for a stay. I hope you'll return the next time you're passing through the area.

10/10 Excellent

Scott, Valley Cottage

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean & quiet. Great staff. Very convenient to my route
Stayed 1 night in Feb 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Hello Scott. Thanks for taking a few minutes to respond to our survey. I'm glad you had an enjoyable stay with us at Hawthorn Suites in Seville, Ohio. I hope you choose to stay with us the next time you're passing through the area.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
got in late, 2 nt stay staff great. all good pool clean nice size. thankyou all
Stayed 2 nights in Feb 2024
Response from Mary Beth Taylor, GM on Mar 29, 2024
Good morning Paul. Thanks for the review of Hawthorn Suites by Wyndham in Seville, Ohio. Glad you had a chance to enjoy the pool while you were here. Come back in 2025 for our soon to be renovated hotel!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were extremely friendly and helpful. Though, the hallway and room smelled funny (musty/funky of sorts).
Stayed 1 night in Jan 2024

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one issue, Internet is only 5 Mbps - very slow, and from the front desk told me that I can't buy a high speed internet before tomorrow morning, Very stupid!
Stayed 1 night in Dec 2023
Response from Mary Beth Taylor, GM on Jan 25, 2024
Hello Ivan. I'm sorry you were disappointed with our internet access. We have complimentary high speed internet through Spectrum so purchasing additional is not necessary. I'm not sure why you would not have had access to it but I apologize for any inconvenience this caused.

10/10 Excellent

Jill

Stayed 3 nights in Jan 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, amenities
Convenient to where we were visiting
Stayed 1 night in Jan 2024
Response from Mary Beth Taylor, GM on Jan 25, 2024
Thanks for the great review. I hope you choose Hawthorn Suites by Wyndham in Seville, Oh next time you're in town.

10/10 Excellent

Scott, Valley Cottage

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mary Beth Taylor, GM on Jan 25, 2024
Hello Scott. I appreciate the 10/10 for Hawthorn Suites by Wyndham in Seville, Oh. I hope we have become your hotel of choice when passing through the area.

8/10 Good

Ye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Galen L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly.
Stayed 1 night in Dec 2023
Response from Mary Beth Taylor, GM on Jan 25, 2024
Thank you for the kind words about our staff. We all strive to give our guests a welcoming place to come back to at the end of the day. I hope Hawthorn Suites by Wyndham in Seville, Oh has become your "go to" place to stay the next time you're in the area.

10/10 Excellent

Angel

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Not many dinner options nearby
Stayed 1 night in Dec 2023

8/10 Good

Darcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The hotel is not bad overall, however there has been no recent updates. When we went to shower it took quite some time for the shower water to turn hot.
Stayed 1 night in Dec 2023

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

David Jaffe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable as always. Staff is friendly and helpful.
Stayed 6 nights in Nov 2023

10/10 Excellent

Felicia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for the money. The room was fully equipped. Neat clean great experience
Stayed 1 night in Nov 2023

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hawthorne Suites Akron Seville: the entire hotel seemed squeaky-clean! Even the elevator smelled fresh! The room was large and well-equipped with a small dining table and kitchenette. The bed was on the soft side but comfortable. Service was great, very pleasant and helpful. Signage on the hotel AND on the street was not lit; as a result we initially drove past the turn because the other hotel sign was visible but Hawthorne's was dark and we had arrived at night. Only a few casual dining options nearby. Breakfast was paltry compared to other places we stayed: scrambled eggs and hash browns doled out by staff, bread/English muffins. No fresh fruit, cereal or yogurt that we saw. On the whole, a good stay and I'd stay there again.
Stayed 1 night in Nov 2023
Response from Mary Beth Taylor, GM on Dec 8, 2023
Hello Anita. Thanks for the review Sorry about the lighting. The sign at the top of the street does not have a light and we did have to replace some bulbs out front. Thanks for the heads up. As far as breakfast goes, I think you just missed some of the options that were available. We always have 2 types of fresh fruit as well as a cereal dispenser with 3 options 2-3 choices of yogurt are available as well. The reason staff serves the hot options to our guests is due to a recommendation by the Medina County Board of Health. They suggested limiting the number of people handling the utensils and food covers.I'm pleased that you were happy with your accommodations. I'll pass along your comments about the cleanliness to the housekeeping department. It's so nice to hear positive feedback. Thank you.

8/10 Good

renee

Stayed 1 night in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, the staff is friendly, and the rooms are clean. My only issue is that the hotel seems to be in the middle of a small industrial park, and places to eat, (other than 1 or 2 fast food joints) are very limited. But other than that, I enjoyed my stay, and everyone I dealt with was friendly.
Stayed 3 nights in Nov 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and parking. Hotel was clean. Staff was courteous. Our room was large. Even though it was thanksgiving morning they still had a cold breakfast. Would definitely stay again
Stayed 1 night in Nov 2023

8/10 Good

Ruth

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every one of the desk staff I met was very friendly and welcoming. Hotel was clean as was the exterior area. The hotel is located in a quiet, safe area and I felt comfortable walking my dog there even late at night. It was a good choice for where I was going, price was reasonable, and I'd gladly stay again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Gary

Travelled with family
Wet comfortable room!
Stayed 1 night in Nov 2023

10/10 Excellent

Willy Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our stay was our 39 anniversary celebration. We decided to visit one of our favorite ministries, The American Mission Center in Valley City. Due to the fact that we planned to stay three nights we wanted a very nice hotel but also reasonable. We found one Hawthorn Suites Excellent service. We arrived early and our room wasn’t ready. The gentleman at the desk said no problem and gave us a different room which was actually an upgrade! The room was lovely. Roomy, clean and very comfy beds. The breakfast was good and the attendant very sweet. Mary Beth was at the desk the rest of our stay and she is a delight. Very helpful at guiding us to places to dine as well as attractions. It is getting a face lift soon and that will only enhance this gem of a hotel. As any business open to the public they occasionally do need this after the wear and tear and sometimes abuse these properties incur. Would we stay here again? In a heart beat. Loved our stay it felt almost like home.
Stayed 3 nights in Nov 2023

10/10 Excellent

Evelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and quiet, and the ladies at the desk were polite, friendly, and professional.
Stayed 2 nights in Nov 2023

8/10 Good

Michelle

Stayed 1 night in Oct 2023

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Kathleen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I looked at the reviews before booking this property as I am very particular as to where I stay. All of the reviews were good so I booked. I was very disappointed. The property was worn and needs to be updated. The sheets on my bed were ripped and didn't fit the bed properly. The couch was ripped in several places. The tub was chipped and discolored and the towel rack was falling off the wall. One of the body wash amenities was left by the last person as it had dirt and who knows what else on it. The whole facility smelled like cigarette smoke. The employees were very pleasant though. I would not recommend staying here.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a town that has nothing going on but is close to towns that have shopping, food, and are small suburbs of Cleveland.
Stayed 1 night in Oct 2023

10/10 Excellent

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly!
Stayed 1 night in Oct 2023

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Thank you for responding to our survey. I'm glad you enjoyed your stay with us at Hawthorn Suites by Wyndham in Seville, Ohio. We'd love to see you again the next time you need lodging in the area. Have a great day

8/10 Good

Michael, Naperville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and premiss overall clean, the carpet was raveling and the couch was worn and ripped. The fitness room is a box with a couple of pieces of old equipment and weights are basically nonexistent. Good for pulling off the highway and close to event .
Stayed 1 night in Oct 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Thanks for responding to our survey. I'm glad you found our staff friendly and the hotel clean. I realize our hotel is in need of some updating. Complete renovation coming in 2024. We can't wait!!

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient place to stay while traveling through the area.
Stayed 1 night in Oct 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Hi Bethany. Thanks for your review. So glad you enjoyed your stay with us at Hawthorn Suites by Wyndham in Seville, Oh. We'd love to see you back the next time you're traveling through the area.

6/10 Okay

stephanie

Stayed 1 night in Oct 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Wow! 10 out of 10!! I'm am so glad you enjoyed your stay with us at Hawthorn Suites by Wyndham in Seville, Oh. and I appreciate the great score. We'd love to have you back as our guest the next time you're coming through the area.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best extended stay
I stay here all the time. Breakfast, staff, sundry all first class
Stayed 5 nights in Oct 2023

10/10 Excellent

David, Carmel

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a pet friendly hotel in the area and happened to find this Wyndham. It was a very nice hotel and the staff were super friendly. The free hot breakfast was a plus as well. The attendant at the breakfast area was friendly and helpful. They have a small room full of snacks and drinks for purchase which makes it so convenient. The room was clean, the bed was super comfortable and check out was a breeze.
Stayed 1 night in Oct 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
David, thanks for the fabulous review! I am so glad you enjoyed your stay with us at Hawthorn Suites by Wyndham in Seville, Oh. We would love to have you back as our guest the next time you're in the area.

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good folks are good folks
My band stayed there on our way to Buffalo, the staff were just the warmest folks and even kept the breakfast open a bit longer for us.
Stayed 1 night in Oct 2023
Response from Mary Beth Taylor, GM on Oct 6, 2023
Hi Mike. Thanks for the review. I'm just going to say that I saw you with AC/DC in '88 and it was a great concert!! It was fun getting to meet you and thanks for the great pictures with the staff. Hopefully, we'll see you the next time you pass through the area.

10/10 Excellent

heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Road trip
Family style, comfortable, friendly and cozy.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay there again
Friendly staff, reasonable price.
Stayed 1 night in Sep 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Thanks for the review of your recent stay with us at Hawthorn Suites by Wyndham in Seville, Oh. We'd love to have you as our guest if you pass through the area again.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The best part was check out want until noon! We got in really late and my daughter still had time to swim in the pool in the morning! Breakfast was good! I would definitely recommend!
Stayed 1 night in Sep 2023
Response from Mary Beth Taylor, GM on Oct 22, 2023
Thanks for taking the time to review Hawthorn Suites by Wyndham in Seville, Oh. I'm glad you were able to enjoy the pool before you had to check out. I agree that 12pm checkout is great. The extra hour really does make a difference.