Outdoor pool

Reviews of Azalea Hotels & Residences Boracay

3.5 out of 5
Azalea Hotels & Residences Boracay
Station 2, Main Road, Balabag, Malay, Boracay Island, Aklan

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 151 reviews" "
Rating 8 - Good. 59 out of 151 reviews" "
Rating 6 - Okay. 13 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 8 out of 151 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Azalea Boracay on Feb 5, 2020
Your feedback and rating is valuable. We will work to improve. Thank you.

10/10 Excellent

nathaniel s

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were large and nice and modern. I had a 2 bedroom apartment. The price was very reasonable to share with a friend. My only complaint is that the WiFi didn’t work in the bedrooms. If I ever return to Boracay I will more than likely stay there
Stayed 4 nights in Jan 2020
Response from Azalea Boracay on Jan 30, 2020
Thank you for your rating. Have a pleasant day.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Azalea Boracay. on Jan 30, 2020
Thank you for your rating. Have a pleasant day.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Go here if you enjoy bad hotels
At first impression, I found that the hotel was nice. However, upon checkin, I indicated that there will be an additional person - my boyfriend - staying in the room. The front desk staff informed me that an extra charge would be required if he were to stay; otherwise, he would be required to leave his ID with the front desk and must leave by 10PM. In my many years of staying at hotels and resorts, I have never heard of such a policy. When I refused and continued to my room, the staff followed me to my room and continued knocking until I opened the door. Thereafter, every time we walked through the lobby, they would make both of us feel incredibly uncomfortable. Additionally, the breakfast that is included was a complete free for all and lacked organization. The other guests were extremely rude, didn’t pay attention to lines, and consistently pushed many others. After three days here, I had to leave and went to a different hotel.
Stayed 3 nights in Jan 2020
Response from Azalea Boracay Team on Jan 22, 2020
Your concerns are duly noted. Have a pleasant day.

10/10 Excellent

Mark, Edson,Ab

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time at Azalea! The hotel was really nice and the staff was super friendly and helpful! Would recommend Azalea to our families and friends! Hope to stay in this hotel the next time we visit the Philippines!
Stayed 2 nights in Oct 2019
Response from Azalea Boracay on Nov 3, 2019
Thank you very much for your kind feedback. We look forward to having you again as our guest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Azalea Boracay on Oct 24, 2019
Thank you for your kind and valuable rating.

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mina
Stayed 1 night in Aug 2019
Response from Azalea Boracay on Jan 22, 2020
Thank you.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a pleasant stay overall the staff are friendly
Stayed 2 nights in Jun 2019
Response from Azalea Boracay Team on Jun 21, 2019
Thank you for your valuable feedback. Have a pleasant day.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were wonderful, responsive, and very customer oriented. They really made us feel at home. They could improve the ff Internet connection was slow. Smell of bath soap could be improve.
Stayed 6 nights in May 2019
Response from Azalea Boracay Team on May 30, 2019
Thank you very much for feedback. These are duly noted. Have a pleasant day.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was really nice. It was very clean, and the staffs are very helpful. The pool is amazing too. And the location is nicely close to the beach. Overall a very good stay.
Stayed 2 nights in Apr 2017
Response from Azalea Boracay Team on May 30, 2019
Thank you very much for your valuable feedback. Have a pleasant day.

8/10 Good

Emmanuel

Travelled with family
Liked: Cleanliness, staff & service, amenities
The breakfast area has flies on the food and should be covered.
Stayed 2 nights in May 2019
Response from Azalea Boracay Team on May 30, 2019
Thank you very much for your valuable feedback. This is duly noted and will be addressed accordingly. Have a pleasant day.

4/10 Poor

Verified traveller

Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Very bad customer service team, had to do multiple ISD calls to get the confirmation email from hotel reservations. They never bothered to reply to my emails. Finally have to call the expedia team to report the issue and they have helped me to get the confirmation mail. There is no proper wifi service in the room. The wifi signal is very poor or you hardly get connected to hotel wilfi. Front desk is very slow in processing and handing over the key, had to wait 10min to complete the check in process. Overall very disappointed.
Stayed 3 nights in Apr 2019
Response from Azalea Boracay on Jan 22, 2020
Your feedback is duly noted. Have a pleasant day.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Good location. Easy accessibility to beach area. The rooms were great. Hotel staff are polite . Always smiling.
Stayed 3 nights in Apr 2019
Response from Azalea Boracay Team on Apr 24, 2019
Thank you very much for your kind feedback. Always make it a point to keep our guests happy and well-relaxed. We look forward to have you as our guest again in the future. Have a pleasant one.

10/10 Excellent

Del angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a wonderful stay in azalea.Nice and clean
Stayed 1 night in Mar 2019
Response from Jen on Apr 6, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming you again in Azalea Hotels and Residences Boracay. Have a great day!

10/10 Excellent

PJ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our entire stay at Azalea went well. The place is nice!
Stayed 3 nights in Mar 2019
Response from Jen on Apr 4, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Jen on Apr 4, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again.

8/10 Good

Mardi, Surrey

Travelled with family and small children
Liked: Cleanliness, staff & service
staff was friendly and helpful. i didn’t like how one of the rooms wasn’t cleaned properly and my wife cut her foot on broken glass. they did help us switch rooms. the pool is on the roof but they need more shade around the pool.
Stayed 5 nights in Mar 2019
Response from Jen on Mar 20, 2019
Hi Mardi, we appreciate your feedback. Rest assured that we will fix the the issue you have experienced as we always strive to provide the best service to our guests. Thank you for choosing Azalea Hotels and Residences Boracay. We look forward to welcoming and serving you again in the near future. :)

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Jen on Apr 4, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Jen on Apr 4, 2019
Thank you for staying with us. We appreciate your feedback. We look forward to welcoming and serving you again.

8/10 Good

allan

Liked: Staff & service, property conditions & facilities
My stay at the Azalea
I booked at the Azalea due to it's location for shopping after spending several days at a beach resort. The location, although not on the beach, is relatively good for doing so. Also there were huge numbers of Chinese tourists checking in the same time as we were, we got to our room relatively quickly. The 1 bedroom suite itself was fine and offered reasonable value for the money. There were a few issues with the room and hotel that I had...they were. - When the fan in the bathroom was not on, a sewage smell permeated the entire suite. Just keep it on and you will be fine. - The elevator on my side of the building was down during my stay, making it a tough walk up 4 flights of stairs for my senior citizen legs. - Breakfast was a madhouse. Every seat was taken when we arrived the first day, with about 50 people milling around ready to pounce the second someone got up from breakfast. There was room outside the restaurant for more seating. They need to be added. The food was not very good to be honest. After the first day, it wasn't worth the effort to go down to breakfast. The rooftop pool was nicer than I anticipated from reading reviews here. The 5 minute walk to the beach was not bad either. The staff did their best to help the guests, and received numerous tips from me for the attitude. The hotels primarily caters (80%-90%) to Chinese families and things do feel crowded and hectic because of this. However, the hotel does represent decent value.
Stayed 2 nights in Jan 2019

10/10 Excellent

Joselito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gooc choice
Wonderful stay for family at reasonable budget. Room was adequate and comfortable. Service was really good and all issues resolved by friendly staff and manager, esp Arvin the Duty Manager.
Stayed 3 nights in Jan 2019
Response from Jen on Jan 9, 2019
Hi Joselito, it was our pleasure to serve you and your family. We appreciate your feedback and we look forward welcoming and serving you again in Azalea Hotels and Residences Boracay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2018
Response from Jen on Dec 19, 2018
Thank you for staying with us. We look forward welcoming you again in the near future. Have a great day!

6/10 Okay

Jeammie, Vancouver

Disliked: Cleanliness
The washroom wasn’t cleaned upon our check-in, pee on the toilet seat
Stayed 2 nights in Nov 2018
Response from Jen on Nov 26, 2018
Hi Jeammie, we appreciate your feedback. We shall investigate this issue with our property. Thank you!

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Jen on Nov 21, 2018
Hi Joel, thank you for staying with us. We appreciate your feedback. We look forward welcoming you again!

8/10 Good

Junabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Jen on Nov 11, 2018
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Glad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Eddie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
They charged out credit card for stains that clearly was washable. The place was good. The manager harassed us by asking us to go back after we checked in even though they had enough time to do so. It was frustrating since we reported the stains THE NIGHT BEFORE our check out to avoid hassles. There was a crew who came to our room and said to us that the stains came out so no charges anymore. Come morning, we checked out and was near out airport, they called saying the stains doeant come off. How come??? When he/she wasnt even there when we complained. What an IDIOT.
Stayed 3 nights in Oct 2017

10/10 Excellent

Marianne, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection at its finest
Welcoming staff. Room is spacious and cozy with balcony. Clean hotel it is near to d'mall.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Azalea's best asset is their staff, everyone is courteous, polite and helpful. I wish they would take care of their people to maintain this standard. Secondly, hotel is clean, well maintained. We got the two bedroom unit and so satisfied. Beds are firm, sheets are white and clean, towels are in perfect condition. They have toiletries in the two bathrooms- toothbrushes, soap, shampoo, conditioner, lotion. Pool is on the rooftop, nice, does not smell of chlorine. Location is good, near stores to buy some necessities, close to the beach by walking through a small street, about two minutes. Over all, very satisfied with our stay, and will not hesitate to return in the future.
Stayed 3 nights in Jul 2017

8/10 Good

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2017

10/10 Excellent

Vi, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay
The hotel is clean and nice. The staff are very accommodating. It is a few minute walk to the beach. We enjoyed our stay very much.
Stayed 6 nights in May 2017

8/10 Good

Kenji, Kuala Lumpur

Liked: Staff & service, room comfort
Quite new hotel apartment at station 2
Overall was a good stay at Azalea. Polite staffs with smile. Few mins walk to beach & D Mall. Only one elevator for each wing & pool size was too small for such a big resort.
Stayed 4 nights in May 2017

10/10 Excellent

Nhids, San Francisco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Clean facility with friendly staff, would definitely recommend to friends and family. A 3 minute walk to the beach.

8/10 Good

Lord, General Santos, PH

Liked: Staff & service, property conditions & facilities, room comfort
Excellent Customer Service!
The customer service in this hotel is great. The staff was pleasant and always greets guests. We booked a suite for 2 nights and availed their shuttle service. Airport transfer is good, no hassle. The buffet breakfast is ok. The pool is nice and warm and they let guests to borrow towels if going to the beach or the pool. Walking distance near the beach, d'talipapa and Mcdonalds. My only concern is the unexplainable 'henna' stain they charged us when checking out. We didn't even get tattoos. The personnel cannot even explain from what bed did they saw it because we checked the sheets before heading out. They asked me to go upstairs again but I didn't bother for I am catching my flight to Caticlan. I paid for it though Im pretty sure it's not from our room. If they want to make money, just ask me for a tip. No need to make up stories. :( Overall, it was nice except for checking out. Make sure the sheets are 'CLEAN' to avoid charges.
The view on the balcony
The room

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great time in this hotel. We'll surely love to book our next Boracay trip here. The room is spacious and staff are friendly.

10/10 Excellent

Jona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
3-5 min walk from the beach. Though not beach front but def top notch in everything - from the staff to the room, to the buffet. Everyone is so pleasant. We had an excellent stay. My favorite is the room and the dipping pool at the deck of the hotel. Everything here is excellent. Couldn't be more happier... and no hidden charges! Your money's worth! We'll definitely be back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice 2 room apartment, great for small group of friends to gather in the cosy living room.

8/10 Good

DANIEL

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasent stay but service could be better
Stayed two nights and it was an overall good experience. Loved the location, even though it was a five minute walk to the beach area, with the benefit being it was quiet at night. We had an early morning arrival, and the receptionist would not allow us to check in until 2 pm, even though it was quite apparent rooms were available. They asked if we wanted a 1 bedroom unit, even though we had booked 2 rooms for 4 people, but at least the didn't put up a fight when I pointed it out on my confirmation print out. Lots of room in the 2 bedroom unit, generally clean, and the air conditioning was strong (1 in each bedroom plus a larger unit in the family room). Lack of hot water for showers and dishes, which I find is pretty standard in the Philippines. Free breakfast was better than average, and most of the staff was helpful and friendly. They required a $2,000 peso damage deposit, encouraged cash, and then failed to return it to me during checkout which I forgot to ask for in the rush. Called and they said they would credit it to my credit card - will see. WIFI was stronger than average.

6/10 Okay

Shawn

Liked: Cleanliness, room comfort
Good but disappointing as well
Booking through hotels.com and required to send my confirmation email to front desk before checking me in? 2 pm check in and arrived after 2 and still waited 40 minutes for room. Nothing inside mini bar

10/10 Excellent

Normelita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. My kids had fun swimming in the rooftop swimming pool.relaxing. Staff are so friendly.

8/10 Good

George , E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice newish hotel
nice new hotel a few minutes from the beach. Very friendly hotel staff. Good stay

8/10 Good

Chuck, Fremont, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Azalea on Borocay
Great hotel 5 min from beach. Right at center of station 02.

10/10 Excellent

Sheilszy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with amazing staff
We were really impressed with Azalea. From check in to check out, it was a smooth experience - which everyone that goes on holiday would love to experience. Our family had a blast - the location was great, it was close to everything like the beach, restaurant, D mall, talipapa, etc. The staff were all courteous and friendly. The hotel was always clean - we hope you maintain that. The facilities and amenities were great. The buffet breakfast had a lot of choices/options which is fantastic. I like the way you provide welcome drinks and fresh drinking water to your guests everyday, that's a good service. We would definitely book in this hotel again and will refer you to friends. Hats off to your hotel staff - Tom, Mae, Lowie, Kheno, Jake, Reymark, Jason, Rob, Kim, Paulo, Ronnah, Myka, Angelo and many more. The excellent customer service they provide will make people come back to your hotel.
What hotel housekeeping staff will leave you a note like this?

10/10 Excellent

Yulian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly hotel service
Hotel service was amazing! Everyone was extremely friendly and smiley throughout the stay. Room service was very prompt and they offered many suggestions and alternatives to our selection of water sports. Very good service. Would definitely stay again when I visit. Only a short 5 - 7 mins walk to White Beach station 2.

10/10 Excellent

Phuong, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service.
The hotel is very clean and the service is above and beyond.

10/10 Excellent

james, san fernando la union

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly staff.Excellent custumer service
Nice hotel location with friendly staff.Will definetly come back and stay again.

10/10 Excellent

Uly, PH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long weekend getaway

10/10 Excellent

Yong, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern, comfortable rooms, very happy.
The room was very clean, with large comfortable beds. The staff were very friendly also! Kitchen amenities were great as well, apart from the fact that you have to buy the washing up liquid and the sponge separately from the reception. The pool was lovely as well.

6/10 Okay

Brandon

Great place
I liked it they could do a better job with the bedding but all n all fantastic place

10/10 Excellent

Siew kuen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Boracay
4 star hotel but 5star services, have a pleasant stay in azalea with my family. Love the kitchen ,everything is ready for your needs even rice cooker. Only one thing have to improve is the wifi connection , I understand internet connection of Boracay is not really good even data on Loca network.hopefully have improvement for my next visit.