Breakfast, lunch and dinner served

Reviews of Escale Oceania Aix-en-Provence

3 out of 5
Escale Oceania Aix-en-Provence
12 Avenue De La Cible, Aix-en-Provence, Bouches-du-Rhone

Reviews

8.4

Very good

Rating 10 - Excellent. 206 out of 626 reviews" "
Rating 8 - Good. 329 out of 626 reviews" "
Rating 6 - Okay. 66 out of 626 reviews" "
Rating 4 - Poor. 19 out of 626 reviews" "
Rating 2 - Terrible. 6 out of 626 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oleksii

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for our needs
Stayed 4 nights in Jan 2024

10/10 Excellent

imran

Liked: Cleanliness, staff & service, property conditions & facilities
Was excellent service

6/10 Okay

Margaret

Stayed 1 night in Oct 2023

8/10 Good

Karen, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Kind and generous staff, in every way.
Stayed 4 nights in Oct 2023
Response from La Direction on Nov 8, 2023
Dear guest,We sincerely thank you for taking the time to share your positive experience with us. We are delighted to learn that you were extremely satisfied with our hote and the friendliness and efficiency of our staff. Your satisfaction is our top priority and we are happy to have been able to meet your expectations.We hope to have the pleasure of welcoming you again very soon.The Escale Oceania hotel's team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel en Provence
Very pleased-wonderful hotel and staff, conveniently located.
Stayed 6 nights in Oct 2023
Response from La Direction on Nov 8, 2023
Dear Mr. Peay,We sincerely thank you for taking the time to share your positive experience with us. We had great pleasure in assisting you during your stay and are delighted to learn that you were extremely satisfied with our hotel, its location, its facilities and above all the friendliness and efficiency of our staff. Your satisfaction is our top priority and we are happy to have been able to meet your expectations.We hope to have the pleasure of welcoming you again very soon.The Escale Oceania hotel's team

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness
We had a very small room and the toilet seemed to be in a cupboard! The breakfast was good but at 16Euros quite pricey.
Stayed 2 nights in Oct 2023
Response from The Hotel Manager on Nov 8, 2023
Dear Customer,We thank you for sharing your feedback with us. We are sorry to hear that you found the size of your room insufficient.As indicated on all reservation sites, the Comfort rooms have a surface area of 17m² but are nevertheless practical and functional thanks to their numerous storage spaces. For more comfort during your next stay, we advise you to book one of our Prestige rooms, which have a surface area of 25 to 31m².Your satisfaction is our priority and we will do everything we can to ensure that you have a pleasant stay during your next visit.We hope to have the pleasure of welcoming you again very soon.Sincerely,The Escale Océanie hotel team

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La Direction on Oct 5, 2023
Cher client,Nous tenons à vous remercier sincèrement pour votre avis positif et pour avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de constater que vous avez apprécié l'accueil chaleureux que vous avez reçu lors de votre visite.Chez Oceania Hotels, nous attachons une grande importance à offrir un service de qualité et à créer une ambiance conviviale pour nos clients. Votre commentaire nous encourage à continuer nos efforts pour garantir une expérience agréable à tous nos visiteurs.Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement. N'hésitez pas à nous contacter si vous avez la moindre question ou demande.Cordialement,L'équipe de l'hotel Escale Oceania

6/10 Okay

Kai Chun

Stayed 2 nights in Jul 2023
Response from The direction on Aug 7, 2023
Dear Client,Thank you for taking the time to leave a review about our services. We are glad to see that your overall experience was satisfactory. Your satisfaction is our priority and we make every effort to provide quality service to our customers.We are at your disposal for any request or suggestion for improvement. Do not hesitate to contact us if you need additional information or if you encounter any problem. Your feedback is valuable to us and allows us to assess our performance and continually improve.We thank you once again for your trust and hope to have the opportunity to serve you again in the future.Cordially,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel just out of Centre Ville
We’ve stayed here many times. Highly recommend it. Lovely pool with shaded areas. Comfortable, clean rooms. Excellent restaurant service and menu greatly improved. Breakfast excellent. 10 minute Bus service into town very easy and accessible.
Stayed 3 nights in Jul 2023
Response from The Escale Oceania team on Aug 1, 2023
Dear Customer,Thank you for taking the time to share your experience with us. We are delighted to see that you enjoyed our impeccable welcome.We attach great importance to providing quality service to our customers, and we are happy that this is reflected in your experience. Your satisfaction is our top priority.We hope to have the pleasure of welcoming you back to our establishment on your next visit.Cordially,

10/10 Excellent

XIN

Stayed 1 night in Jun 2023
Response from The Hotel Manager on Aug 7, 2023
Dear Guest,Thank you for taking the time to leave your review. Your satisfaction is our priority and we are delighted to hear that your experience lived up to your expectations.Your satisfaction is our priority and we are happy to have been able to meet your expectations. We make it a point of honor to offer quality service to all of our customers.We hope to have the pleasure of welcoming you again during your next stay.Cordially,

10/10 Excellent

Valeria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like price, I like distance to center(10-15min.).Perfect walk after dinner. Very comfortable beds. Exceptional breakfast for reasonable price. Very friendly people. Speak English.
Stayed 1 night in Apr 2023
Response from La Direction on Jun 9, 2023
Good morning,Thank you very much for this wonderful note and this nice comment following your stay at the Escale Oceania hotel!Making each stay a moment of pleasure and relaxation by offering the best service is a constantly renewed challenge and we are delighted to learn that we have succeeded!We hope to have the pleasure of welcoming you again during your next stay in Aix-en-Provence.

2/10 Terrible

bouchaib, Sacramento

8/10 Good

Tradene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Very comfortable bed and pillows, quiet stay.
Stayed 2 nights in Sep 2022

10/10 Excellent

Simon

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, great staff
Clean, modern hotel with great AC, plentiful free parking, and comfy beds. The best part was how friendly all the staff were in trying to help me with dinner reservations, questions, etc. I paid extra for the breakfast and it was a bit pricey but had a lot of variety. I didn't use the pool but it looked great. The location is about a 30-min walk from downtown, which is nice for avoiding crowds/noise, though did make it so that I didn't go back and forth as much as intended. Overall a great value and I'd definitely stay again.
Stayed 2 nights in Aug 2022

8/10 Good

Alexandra

Stayed 1 night in Aug 2022

10/10 Excellent

Eoin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

GERSON

Stayed 1 night in Aug 2022

10/10 Excellent

WENDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and a good value
Very nice hotel with great pool for hot Provence days. Very clean rooms. Restaurant on site was good and convenient. Location is good. Rooms are extremely quiet.
Stayed 4 nights in May 2022

10/10 Excellent

Peter

Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2022

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

8/10 Good

feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathrooms with showers are not private but toilet room is separate without a sink . Rooms are very small. Beds and pillows are extremely comfortable....we had great nights sleep. Located near A8 for convenience and very quiet. The staff are all wonderful and make the hotel a great place. Dinner is very good and reasonably priced.
Stayed 4 nights in Aug 2021

4/10 Poor

Verified traveller

Stayed 4 nights in Jun 2021

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient town hotel With parking
A great comfortable hotel with free parking! It is a good 35 minute walk into town and it is quite steep but doable if you’re fit! It’s very clean although there was no maid service offered after our first night. At this time of Covid 19 that’s quite acceptable but I don’t like having to ask for clean towels. We made good use of the outdoor pool!
Stayed 2 nights in Sep 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hospitable place
Stayed 1 night in Aug 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ood hotel
A good hotel, enjoyed my stay. An excellent choice if you want to stay in Aix at a hotel with a swimming pool without paying a fortune.
Stayed 5 nights in Aug 2020

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for price
This a good place to stick around Aix-en-Provence for a few days. The city centre was within 25 minutes walking distance, and the hotel was conveniently located near the highway, which allowed me to travel to/from Marseille to catch a football match. Breakfast was worth the price, and I appreciated the fact there was a pool and small fitness centre.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Business stay
Nice hotel for a business stay, nothing luxurious but does the job without any issues
Stayed 3 nights in Sep 2019

10/10 Excellent

irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Parking was a plus. A 10 min bus ride will take you to the city center.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for an overnight stay
Near an Autoroute exit which was convenient for us. Pet-friendly and nicely accommodated our dog. Hotel was quiet. It is a non-smoking hotel but when we entered our room, it was clear a smoker had been there previously. Upon request, the kind front desk staff immediately found us another room. We had a nice walk into Aix (20-min one way which was what we wanted) and visited the market (check days), which was fantastic. Frequent bus service also available and nearby. Beautiful city.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a large private parking lot for the hotel. The hotel is at the end of a quiet street, only about 2 blocks from a couple city bus stops. No problems with the room, and the bed was very comfortable. We didn't include breakfast with our room, but when we learned they had a sale on breakfast, we purchased it for 8 euros apiece. A great breakfast with almost anything you wanted. Eating can be in the nice dining room or on the lovely garden terrace. They have a very nice pool by the terrace, which quite a few people were using in August. Finally, the staff members we dealt with were great: very helpful and spoke very good English when needed. The only downside for us was that the location is a bit far from the main city center. But with the excellent city buses, we didn't really have any problems going where we needed to.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice swimmingpool, bedroom was fine, location few minutes from town by car
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but modern good design and clean. Good shower.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is available. Clean and conveniently located, near exit roads.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2019

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Lovely staff, cute room. Nice and quiet, comfortable bed. Easy parking.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was nice and helpful, chambre was clean, and the parking was wide.
Stayed 1 night in Feb 2019

6/10 Okay

Gabriella

It was ok, but we felt at this stay very alof, not personal. When we stay in other Hotels in Provence we receive a welcome drink, and are made to feel welcome. At your hotel, you register and you see no-one again until breakfast or dinner. We were disappointed on this stay.
Stayed 1 night in Aug 2018

6/10 Okay

MARK

Liked: Cleanliness, staff & service
Parking, pool and cost of the rooms are a bonus
The hotel cost was very reasonable and the staff were helpful and accommodating. The pool area was a reasonably pleasant place to relax. Out room was on the small side and the hotel is a fair way from the town centre but ample free parking is a bonus at the hotel.?
Stayed 1 night in Sep 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for your Aix home base
Stay here was good! We took an Uber into town one night, was 8 euros. Walked home. Breakfast was good, and we had the option of sitting on the patio for breakfast. Lots of free parking.
Stayed 2 nights in Sep 2018

4/10 Poor

Uzi

Disliked: Room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Gavin, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Probably the best breakfast layout I've since arriving in France a week ago. Close and easy access to nearby highway.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2018