Boating

Reviews of Tasman Holiday Parks - Airlie Beach

3.5 out of 5
Tasman Holiday Parks - Airlie Beach
1 Jubilee Pocket Road (Shute Harbour Ro, Airlie Beach, Jubilee Pocket, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 153 out of 275 reviews" "
Rating 8 - Good. 92 out of 275 reviews" "
Rating 6 - Okay. 20 out of 275 reviews" "
Rating 4 - Poor. 4 out of 275 reviews" "
Rating 2 - Terrible. 6 out of 275 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our whole stay here. Room was terrific, pool, bird feeding in the afternoon was amazing. Coffee van and food trucks were an added bonus. Lovely ladies in reception too . We will be back.
Stayed 3 nights in Jan 2024

6/10 Okay

Sachin, Flower mound

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a holiday park with cabin type accommodation. Dirty room and full of bugs. Torn drapes and cockroaches everywhere. Place needs lots of cleaning. Frogs in patio and poor parking.
Stayed 1 night in Dec 2023
Response from Lynn on Jan 2, 2024
Thank you for taking the time to leave a review of your stay at our park, Sachin. We are sorry for any discomfort caused by the cockroaches and frogs around the park. We understand that encountering cockroaches and other local wildlife can be a concern for some guests, especially in our beautiful but wildlife-rich corner of Far North Queensland. The tropical climate and environment can sometimes lead to these unwanted visitors, despite our best efforts to control them. Please rest assured that we take hygiene and cleanliness very seriously, and the presence of these creatures does not reflect a lack of cleanliness on our part. We constantly strive to maintain our accommodations to the highest standards. We do have regular pest control services to minimise their presence, however, they can occasionally find their way into our cabins. We understand that your comfort and peace of mind during your stay are essential to you. We regret any inconvenience you may have experienced and understand your concerns. We are also aware of the issues with the curtains in the cabins and we will be replacing all broken curtains and blinds. We appreciate your understanding of this matter, and we hope to see you again in the future.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kerri

Stayed 1 night in Dec 2023

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you to the staff that went out of the way to fix my booking mistake made by me 🙏
Stayed 1 night in Oct 2023

10/10 Excellent

Robert W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new Cabin - Hot water did not work
I was assigned a brand new cabin after my original cabin had a distinct "sewer" smell to it. The new cabin was awesome, the only issue was the hot water. Perhaps since it was a brand-new cabin the hot water was not yet worked out. The shower's water would intermittently go back and forth between being all cold and then super hot.
Stayed 1 night in Oct 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay from friendly check in staff who gave great information. Food trucks each night, Close to pub and supermarket. Bird feeding which was fun. Great laundry. Very clean, lovely location. 10/10. Top park.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Elisabeth

Stayed 3 nights in Jul 2023

10/10 Excellent

Nicola

Stayed 2 nights in Jul 2023

10/10 Excellent

Loretta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We just stayed overnight for our flight the next day and the caravan park was clean and beautiful. Cabins were clean and well kept. Would stay again.
Stayed 1 night in May 2023

10/10 Excellent

fabiane

Liked: Cleanliness, staff & service, property conditions & facilities
We had some miscommunication between the accommodation and Expedia, so, to sort out the checking was a little bit annoying, but everything worked out in the end.
Stayed 2 nights in May 2023

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We totally enjoyed our stay at Tasman, it was above our expectations. Our cabin was clean, had everything we needed including comfortable beds & pillows, ample storage. Convenient food trucks, kiosk & BBQ facilities, friendly staff…. We will be back.
Stayed 7 nights in Apr 2023

10/10 Excellent

Kallie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adorable cabin stay! Tidy, clean park. Nice pool. Short drive to Airlie Beach. A gem!
Stayed 1 night in Mar 2023

10/10 Excellent

Rita, Etobicoke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed having a small cabin with everything we needed including the kitchen…very neat and clean…
Stayed 3 nights in Feb 2023

6/10 Okay

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in cabins
All good cabin neat and clean, bed comfortable. Only thing to be aware if you get cabin backs on water course way look out you will get smashed with Mosquitos.
Stayed 1 night in Feb 2023

10/10 Excellent

Amana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot and good value for the price! Would definitely stay here again
Stayed 1 night in Feb 2023

10/10 Excellent

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Could not rate this place highly enough. The staff at reception from Lyn to Sarah are amazingly helpful, kind and considerate. Best receptionists i’ve come across in many years of travelling. The studio cabins are beautiful, well equipped and clean with hot showers and modern bathrooms. Beds are comfortable and the Kitchenette facilities in the room work perfectly. Only downside was the wifi which worked intermittently, it was fine one day and barely worked the next two. If you’re not bothered by this though id highly recommend this place.
Stayed 2 nights in Jan 2023

10/10 Excellent

Priten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Could not rate this place highly enough. The staff at reception from Lyn to Sarah are amazingly helpful, kind and considerate. Best receptionists i’ve come across in many years of travelling. The studio cabins are beautiful, well equipped and clean with hot showers and modern bathrooms. Beds are comfortable and the Kitchenette facilities in the room work perfectly. Only downside was the wifi which worked intermittently, it was fine one day and barely worked the next two. If you’re not bothered by this though id highly recommend this place.
Stayed 2 nights in Jan 2023

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time, the park was perfect for our 1 1/2 year old as well as the pub with a playground across the road! Will definitely be back.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice holiday park, well-maintained and reasonably priced. Lush and green, with a family-friendly atmosphere. About 25 mins walk from Airlie Beach. Tours do pick ups/drop offs from the property. There's a grocery store just over 5 mins walk away, although reception does sell a few things. There was also a coffee van in the mornings and a different food truck each night! There is a bus stop but we didn't successfully catch the bus (Google Maps had the town's bus stop in the wrong location, so we ended up missing the bus while searching for it and catching a taxi, which was about $9)! Would stay there again.

8/10 Good

Taryn

Stayed 1 night in Dec 2022

8/10 Good

barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOCATION.
Stayed 1 night in Dec 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Dec 2022

10/10 Excellent

Antony

Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving at the park everything was very neat and tidy. Check in was easy and very friendly and explaind where everything was and what was on offer with food options and great coffee to start the day. The cabin was excellent with one of the best size showers I have ever seen in a cabin. Great staff, great location with fantastic cabins 20/10
Stayed 2 nights in Oct 2022

6/10 Okay

Hiedi

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Hyunjune

Stayed 2 nights in Sep 2022

10/10 Excellent

Leonard

Stayed 2 nights in Sep 2022

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Edmund

Stayed 1 night in Aug 2022

10/10 Excellent

margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Patriya, bluffton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very pleasant and helpful. Sarah is a genuinely kind lady, and Mac, the handyman is never too busy to help with problems. Property and ground is clean and rooms are specious, pleasing and well-equiped. We stayed for 11 nights. Love the Deluxe Family Suite; feels like being home. Overall a happy stay.
Stayed 3 nights in Jul 2022

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Smoke detectors went off at midnight in cabin with no apparrent source. AC switched off then alarm reset. Would suggest upgrade.
Stayed 1 night in Jul 2022

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived before check-in , as we were booked for an early tour. Storing our bags for us was not a problem and they were even in our room when we returned. Such a nice surprise since we returned after the office closed! Excellent service!
Stayed 1 night in Jul 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly & easy, yay❣️
Stayed 1 night in Jul 2022

8/10 Good

steven

Stayed 3 nights in Jul 2022

8/10 Good

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I understand that these things are expensive to undertake however I feel some of the areas around the facility could use an update. For example the putt putt golf the roads around the park, this was part of the reason my daughter broke her arm but I’m not blaming you guys at all. All in all I feel with some upgrades this place could go from good to amazing.
Stayed 7 nights in Jun 2022

10/10 Excellent

Kim

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great place to stay. Much like the Big 4 but on a smaller scale. It is in a great location. Accommodation was modern and clean. Thoroughly enjoyed our stay (myself and three sons (9, 7 and 2). Putt putt area could do with some maintenance but absolutely everything else was wonderful. Activities in the pool area and night cinema were great. We will definitely be back.
Stayed 2 nights in Apr 2022

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, room was clean and didn't spot a single bit of rubbish anywhere. Coffee cart available each day and movie nights and a variety of activities for kids on every night. Loved it!
Stayed 4 nights in Apr 2022

8/10 Good

Megumi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
That was very nice service and very good room.
Stayed 2 nights in Apr 2022

8/10 Good

Judi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Sanja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend for a pet freindly stay!
It was great to find a clean, pet friendly place to stay on our sydney to cairns move. The cabin was clean and tidy. Only negative thing is that people next door were smoking at the front and it was gross to smell before even qalking in but the staff fogured we qould arrive after hours and prganised a check in pack and sent us clear instructions on how to get to our cabin etc. Very good aervice over all.
Stayed 1 night in Feb 2022
Response from Park Management on Feb 15, 2022
Thank you so much for your valuable feedback. We are sorry to see you did not have an exceptional experience we aim to provide at our park and we apologise that you felt that our park's other guests diminished the enjoyment of your stay. This is certainly not a usual occurrence at our park. Please do not hesitate to let us know if you have any concerns during your stay so we can take appropriate action and ensure the rest of your stay is undisturbed.

10/10 Excellent

Rachel

Stayed 1 night in Jan 2022

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night stay
We had an enjoyable two night stay here in a tropical villa. This park is so peaceful we would be happy to stay again. The cabin was not new but very clean and comfortable. We didn't have time to use the facilities but had a walk around and this is a great park. The lady on the reception was extremely helpful and friendly towards us. We would recommend this park!
Stayed 1 night in Jan 2022
Response from Park Management on Feb 15, 2022
It sounds like you had a great holiday, and we’ll share your positive comments about the cleanliness of the cabin with our cleaning staff. Thanks for visiting us and we look forward to making your next holiday with us relaxing and enjoyable.

10/10 Excellent

Eloisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Park Management on Feb 15, 2022
Thanks for visiting us and we look forward to making your next holiday with us relaxing and enjoyable.

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Does the job. Lovely
Stayed 1 night in Jan 2022
Response from Park Management on Feb 15, 2022
Thanks for visiting us and we look forward to making your next holiday with us relaxing and enjoyable.

8/10 Good

Ross L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and neat
Room are clean and neat. Tennis court and mini golf need work done. Office staff very welcoming.
Stayed 4 nights in Dec 2021
Response from Park Management on Feb 15, 2022
Thanks for visiting us and we look forward to making your next holiday with us relaxing and enjoyable.