Breakfast, lunch, dinner served; Italian cuisine
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Reviews of Hotel Sunroute Niigata

3 out of 5
Hotel Sunroute Niigata
1-11-25 Higashi-Odori, Chuo-ku, Niigata, Niigata-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 140 out of 427 reviews" "
Rating 8 - Good. 199 out of 427 reviews" "
Rating 6 - Okay. 67 out of 427 reviews" "
Rating 4 - Poor. 20 out of 427 reviews" "
Rating 2 - Terrible. 1 out of 427 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Chun-tsu

Travelled with partner
Liked: Cleanliness, staff & service
Location is good, but room is old and dusty on curtains and corner areas. Can't control air-conditioning temperature, was warm and opened the window then so noisy outside.
Stayed 1 night in May 2023
Response from 高橋 on May 7, 2023
この度はホテルサンルート新潟をご利用いただき誠にありがとうございました。設備が古く申し訳ございません。またのご利用をお待ちしております。

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of amenities available with a polite and flexible staff.
Response from ホテルサンルート新潟　フロント on Dec 24, 2022
Dear guest , Thank you for your stay and comments . We looking forward to your attention , Welcome to visit again .

8/10 Good

howes

Stayed 1 night in Aug 2021
Response from 高橋 on Sep 21, 2021
この度はホテルサンルート新潟をご利用いただき、誠にありがとうございました。またのご利用お待ちしております。

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
It is a good place near niigata station. And also has a good view!
Stayed 2 nights in Dec 2020
Response from フロント on Jan 10, 2021
Thank you for staying at Hotel Sunroute Niigata. Please come to stay again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The service: great. Location: convenient. Wifi: terrible. Overall it was a good experience and I am happy. But WiFi can be a let down if you're planning to work online. Other than that I recommend the stay!
Stayed 8 nights in Aug 2020
Response from 高橋 on Sep 8, 2020
Dear guest , Thank you for your stay and comments . We looking forward to your attention , Welcome to visit again .

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Toh Nguan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, but room had cigarette smell
Room was clean and location pretty convenient, within walking distance from Niigata station. We booked a non smoking room, but the room still had cigarette smell throughout our stay. Also, there were no options of turning on the air conditioner, as there was only the heater, which made the room too warm at night. We could open the window to let it cold air, but the surrounding was quite noisy hence it was not that pleasant as well.
Stayed 1 night in Dec 2018

6/10 Okay

t, hongkong

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
A 4-star hotel with 3-star price
The hotel is reasonable priced and room size is acceptable. This is unlike some hotel in Japan with no more than 11 sq m. Parking fee is comparablely cost higher in other parts of Tohoku (Niigata is not part of Tohoku).
Stayed 3 nights in Jul 2018

8/10 Good

Trixie, Honolulu

Liked: Cleanliness, staff & service, room comfort
Staff was very helpful and tried their best to share information. Don't know if hotel was still in winter setting but the room's aircon didn't get cold enough.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Niigata
Hotel is near Niigata JR Station. The hotel staff are helpful. We had a massage chair in our room and we make use of it everyday after our long walk everyday. Thanks Hotel Sunroute Niigata.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location and price is good. But smoke problem.
Overall it was good, price and location, biggest problem is their ventilation, seems connected with that of the smoking rooms (centrally?) or just because of the age of the hotel. I was no different from sleeping in a smoking room, which is bad for a non-smoker and arranged a so-called non-smoking room. Though the room was very clean and the hotel is thoughtful in the details. Stayed for one night and I won't stay here again.
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable with good breakfast
God breakfast with a choice of Japanese and Western food; especially good scrambled eggs. Wi-fi was frequently off and on which made posting on Facebook very tedious.
Stayed 3 nights in Jul 2017

8/10 Good

Tomoaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunroute Hotel is one of the practical options near the station. Neat, clean and comfort. No complaint.

6/10 Okay

Verified traveller

Liked: Cleanliness
Close to Railway
Reasonable Hotel but I have experienced better in Niigata. The breakfast was ordinary, the staff were efficient but did not extend themselves for hospitality.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great location
Convenient hotel near JR station. Room look a bit tired but it is very clean and well maintained. Good room size for 3 adults.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were big by Japanese standards and the hotel was comfortable and quiet. Would definitely stay again.

6/10 Okay

amy, Madison Wi

Disliked: Room comfort
Great location yet uncomfortable
Loved the location and the convenience to the train station. Hotel has also has low price laundry facilities. However Hotel is older, beds not comfortable and rooms could have been cleanier.

10/10 Excellent

KJB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Minutes from train station
Nice hotel with big clean rooms and bathrooms. Staff very efficient and friendly. Great lobby and facilities. Excellent value for money.

6/10 Okay

Jeff, Oregon

Liked: Cleanliness, staff & service
Dated Business Hotel, but With Good Rates
This hotel is about 10-15 minutes walk from Niigata Station, but it’s not altogether easy to find. The hotel is really dated--due for a makeover. My room was clean and passable, but the window looked out on the building right next door. The staff was just fine--polite and welcoming--but not especially attentive. The biggest advantages to the place were the location and the price.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good room and accessibility
Used on business.Good to access to Niigata station.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Dated, unpleasant smell in the room
The room is clean as Japan's standard, but what's made me hesitate to stay here again is the smell. I am a non-smoker and i stayed at a non-smoking floor. But it might be the hotel is a bit old so smell of cigarette already spread to other floor? i'm not sure but the smell of the room just wasn't very pleasant. The service of the hotel is just as normal compare to other japanese hotel. Location-wise, it's 5-mins walk to Niigata station, however, most interesting stuff of Niigata city are actually at Homachi and Furumachi where you need to take a bus to. But if you're arriving from Shinkansen with some heavy luggage, proximity to JR station is definitely a big help.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Small room but good location

8/10 Good

Shirish, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Sunrouote
Nice and clean business hotel close to the Station, lot of eateries and convenience stores around. Staff polite and comfortable with simple english.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jean-Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mabdarin Ⅶ, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location.
Clean,comfortable.Typical Japanese business hotel.Recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation for a great price!
I only stayed one night but am definitely planning on staying here whenever I am in Niigata City. I had no problems during my stay there. The staff were helpful, the rooms clean, and the location is easy to find!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place near the station
Rooms were bigger than I expected, convenient location and very clean. Will probably stay again!

6/10 Okay

Toshiyuki

Liked: Cleanliness
駅近でベンリ
Stayed 1 night in Mar 2024
Response from 高橋 on Apr 6, 2024
この度はホテルサンルート新潟をご利用いただき誠にありがとうございます。お忙しい中口コミ投稿にお時間を頂きありがとうございます。評価いただきありがとうございます。是非、またのご利用お待ちしております。

8/10 Good

あき

Stayed 1 night in Mar 2024
Response from 高橋 on Apr 6, 2024
この度はホテルサンルート新潟をご利用いただき誠にありがとうございました。ご多忙のところ口コミ投稿・ホテルの評価いただき誠にありがとうございました。是非、またのご利用お待ちしております。

6/10 Okay

きょうこ

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from 高橋 on Mar 9, 2024
この度はホテルサンルート新潟をご利用いただき誠にありがとうございました。口コミ投稿にご協力いただきありがとうございます。　是非、またのご利用お待ちしております。

8/10 Good

Satoshi

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from 高橋 on Feb 28, 2024
この度はホテルサンルート新潟をご利用いただき誠にありがとうございました。お忙しい中口コミ投稿にお時間を頂きありがとうございます。　今後もサービス向上に努めて参ります。またのご利用お待ちしております。

8/10 Good

Kaori

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
初めて泊まりました、立地もよく、ホテルは清潔感があり良かったです。鏡のそばにコンセントが無かったのでちょっと不便でした。 フロントで頂けるアメニティも種類がたくさんありびっくりしました。また利用したいです。
Stayed 1 night in Feb 2024
Response from ホテルサンルート新潟フロント on Feb 18, 2024
この度はホテルサンルート新潟をご利用いただき、誠にありがとうございました。またクチコミ投稿いただき貴重なご意見をいただき、重ねてお礼申し上げます。鏡台の付近には足元に1つコンセントのご用意がありましたが分かりづらくお客様には大変ご不便お掛けして申し訳ございませんでした。従業員一同、お客様がより快適にお過ごしいただけるよう改善に取り組んで参ります。またお近くにお越しの際は是非ご利用くださいませ。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適な滞在でした♪
新潟駅からも徒歩で近く、お正月だったからなのかロビーには近くの今代司酒造の日本酒が振舞われていて頂きました。アメニティーも顔パックのシートや入浴剤やら揃えてあって充実していました。
Stayed 1 night in Dec 2023
Response from ホテルサンルート新潟フロント on Feb 18, 2024
この度はホテルサンルート新潟をご利用いただき、誠にありがとうございます。お正月になりますと振る舞い酒をご用意させていただいております。新潟のお酒を堪能していただけましたでしょうか。アメニティも大変多くの方よりご好評の声をいただいております。是非また新潟にお越しの際はご利用いただければ幸いです。従業員一同、心よりお待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
コスパ高いホテル
コスパのとても良い快適なホテルでした。
Stayed 2 nights in Dec 2023
Response from ホテルサンルート新潟フロント on Feb 18, 2024
この度はホテルサンルート新潟をご利用いただき、誠にありがとうございました。また新潟にお越しの際は是非ご利用くださいませ。従業員一同、心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good Hotel for business trip close to the main station.
Stayed 1 night in Dec 2023
Response from ホテルサンルート新潟 on Dec 7, 2023
Thank you very much for using Hotel Sunroute Niigata. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ホテルサンルート新潟 on Dec 7, 2023
先日はホテルサンルート新潟をご利用いただき、誠にありがとうございました。当ホテルを評価していただき、ありがとうございました。またのご利用をお待ち申し上げております。

8/10 Good

Kouitirou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from ホテルサンルート新潟 on Dec 7, 2023
先日はホテルサンルート新潟をご利用いただき、誠にありがとうございました。お忙しいところ、口コミ投稿に貴重なお時間をいただきまして、ありがとうございました。またのご利用をお待ち申し上げております。

6/10 Okay

takehiko

Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟　フロント on Nov 2, 2023
先日はホテルサンルート新潟をご利用頂き、誠にありがとうございました。これからもお客様にまた来たいと思って頂ける様、スタッフ一同努力して参ります。またのご利用を心からお待ち申し上げております。

10/10 Excellent

ヨシトモ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の施設、広さ十分満足しました。 ホテルの方、駐車場案内の方も親切に対応していただきました。 また機会があれば利用したいです。
Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟　フロント on Nov 2, 2023
先日はホテルサンルート新潟をご利用頂き、誠にありがとうございました。お客様にご満足頂けまして大変嬉しく思います。これからもお客様にまた来たいと思って頂ける様、スタッフ一同努力して参ります。またのご利用をお待ち申し上げております。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟 on Oct 5, 2023
この度は、ホテルサンルート新潟をご利用頂き誠に有難うございます。また、お忙しい中口コミのご投稿も頂戴し有難うございます。今後も、お客様にご満足頂ける様努めて参ります。また新潟へお越しの際は、是非ご利用くださいませ。

6/10 Okay

タモツ

Business traveller
フロントの対応がイマイチでした。
Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟 on Sep 28, 2023
この度はホテルサンルート新潟をご利用いただき誠にありがとうございました。フロントにつきましてお客様の期待に添えることが出来ず大変申し訳ございませんでした。。今後このようなことがないよう今以上にお客様の気持ちを考え、気持ちよくご宿泊ができるよう努めて参ります。また機会がございましたらご利用くださいませ。心よりお待ち申し上げております。

8/10 Good

かおり

Liked: Cleanliness, staff & service
お風呂がとても清潔感があり、灯りの具合もとても良い。 シャワーで済ませたけど、浴槽にお湯を溜めて入ってもよかったかもなと思いました。
Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟 on Sep 28, 2023
先日はホテルサンルート新潟をご利用頂き、誠にありがとうございました。また、当ホテルを評価いただき、ありがとうございます。これからもお客様にまた来たいと思って頂ける様、スタッフ一同努力して参ります。またのご利用をお待ち申し上げております。

8/10 Good

ITSUKO

Stayed 2 nights in Sep 2023
Response from ホテルサンルート新潟 on Oct 5, 2023
この度は、ホテルサンルート新潟をご利用頂き誠に有難うございます。また、お忙しい中口コミのご投稿も頂戴し有難うございます。今後も、お客様にご満足頂ける様努めて参ります。また新潟へお越しの際は、是非ご利用くださいませ。

6/10 Okay

じゅんこ

Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟 on Oct 5, 2023
この度は、ホテルサンルート新潟をご利用頂き誠に有難うございます。また、お忙しい中口コミのご投稿も頂戴し有難うございます。今後も、お客様にご満足頂ける様努めて参ります。また新潟へお越しの際は、是非ご利用くださいませ。

6/10 Okay

サチエ

Business traveller
Liked: Staff & service, amenities
スタッフの方々はとても感じが良かったです。
Stayed 1 night in Sep 2023
Response from ホテルサンルート新潟 on Sep 10, 2023
この度はホテルサンルート新潟をご利用いただき、誠にありがとうございました。またお褒めの言葉もいただけて大変嬉しい所存です。今後ともお客様がご満足いただけるよう精一杯努めて参ります。次回新潟にお越しの際も是非ご利用くださいませ。心よりお待ち申し上げております。

10/10 Excellent

Tamura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from ホテルサンルート新潟 on Sep 12, 2023
先日はホテルサンルート新潟をご利用いただき、誠にありがとうございました。クチコミの投稿ありがとうございます。またのご利用を心よりお待ち申し上げております。

8/10 Good

ヨシオ

Liked: Cleanliness, staff & service, property conditions & facilities
駅から近く駅乗り換えに便利でした。 ただし、地図しかないので、電話で確認が出来ず、到着の時かなり歩き過ぎてしまいました。
Stayed 1 night in Aug 2023
Response from ホテルサンルート新潟 on Aug 26, 2023
先日はホテルサンルート新潟をご利用いただき、誠にありがとうございました。ご不便をおかけしてしまい申し訳ございませんでした。貴重なご意見をいただき、ありがとうございます。改善を検討いたします。またのご利用をお待ち申し上げております。