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The Retreat at West Beach Parks – Avis

4 out of 5
The Retreat at West Beach Parks
Military Road, West Beach, SA

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 439 avis sur 835." "
Note de 8 – Bien, d’après 301 avis sur 835." "
Note de 6 – Acceptable, d’après 73 avis sur 835." "
Note de 4 – Médiocre, d’après 17 avis sur 835." "
Note de 2 – Terrible, d’après 5 avis sur 835." "

8,6/10

Propreté

8,8/10

Service et personnel

8,8/10

Commodités

8,6/10

État et installations de l’hébergement

10/10

Écoresponsabilité

Avis

8/10 – Bien

GERARD

Points forts : Propreté, service et personnel et confort de la chambre.
correct sans plus
Cabine spacieuse, bien équipée, literie confortable. Mais mobilier vieillissant, il y aurait besoin d'un petit rafraîchissement. La plage est toute proche, mais pas très jolie, très dégradée par des tempêtes et en cours de restauration. Voiture indispensable, pas grand-chose à proximité pédestre. Bonne adresse pour une dernière nuit avant le départ, aéroport tout proche. Et en voiture, Glenelg à quelques minutes.
Séjour de 1 nuit en décembre 2018
Alison a répondu le 7 janv. 2019
Hi Gerard, Thank you for your feedback. We are glad that overall, you enjoyed your stay with us.

8/10 – Bien

AURELIE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Complexe très agréable et convivial
Le complexe est constitué de petites maisons (certaines sur pilotis) qui entourent un parc avec piscine, trampoline, sans oublier les immanquables barbecues ! Les logements sont très spacieux.
General Manager a répondu le 19 sept. 2016
Thank you for your review. We hope we can welcome you back again soon

10/10 – Excellent

alain, arbusigny

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
très bonne adresse
une belle étape pour découvrir adelaide, même en hiver la piscine est chaude.

10/10 – Excellent

MARGARET

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Would have been great to have a coffee shop/kiosk on premises. Wonderful place to take young kids though. Just outstanding
Séjour de 4 nuits en septembre 2023
West Beach Parks Team a répondu le 14 oct. 2023
Thank you so much for your 5 out of 5 review Margaret - We are so pleased to hear that you enjoyed your stay. Thank you for your feedback, we will ensure your suggestion is passed on to the relevant departments for review and consideration. We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 – Excellent

Adam

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location
Séjour de 4 nuits en septembre 2023
West Beach Parks Team a répondu le 14 oct. 2023
Thank you for your 5 out of 5 review Adam - We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 – Excellent

Brenda

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
Everything was pretty good, But a bbq at our cabin would have been better as a family of four and husband trying to cook for us all, fresh towels would of also been great as I had to wash towels when I didn’t really want to do after having surgery.
Séjour de 5 nuits en septembre 2023
West Beach Parks Team a répondu le 14 oct. 2023
Thank you so much for your review Brenda - We really appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant departments for review. We thank you for choosing to stay with us and do hope we can welcome you back again soon!

6/10 – Acceptable

Renn

Séjour de 7 nuits en septembre 2023

8/10 – Bien

Rohit

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Really good place to stay with kids.
Séjour de 3 nuits en septembre 2023
West Beach Parks Team a répondu le 14 oct. 2023
Thank you so much for your review Rohit - we really appreciate you taking the time to share your feedback. We thank you for choosing to stay with us and do hope we can welcome you back again soon!

10/10 – Excellent

Monica

Voyage en famille
Points forts : Propreté
Excellent facilities. Tv and shower too small .
Séjour de 3 nuits en septembre 2023
West Beach Parks Team a répondu le 14 oct. 2023
Thank you for your review Monica - We are so pleased to hear that you enjoyed our facilities. We appreciate you taking the time to provide us with your feedback regarding the TV and the shower and will be sure to pass your comments on to the relevant departments for review. We do hope we can welcome you back again soon!

10/10 – Excellent

Brooke

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2023
West Beach Parks Team a répondu le 29 juill. 2023
Thank you so much for your 5 star review Brooke! We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 – Excellent

Rowan

Points forts : Propreté, confort de la chambre
Nice and close to beach and amenities. Great place for kids. Only thing that lets it down is that it is on the flight path from about 6am until 10pm. We really enjoyed our stay.
Séjour de 2 nuits en mars 2023
West Beach Parks a répondu le 31 mars 2023
Hi Rowan, thank you for taking the time to let us know about your stay. Hopefully we will see you again soon.

8/10 – Bien

Deepiga

Points forts : État et installations de l’hébergement
Good
Séjour de 2 nuits en mars 2023
West Beach Parks a répondu le 31 mars 2023
Hi Deepiga, Thank you for choosing to stay with us and for letting us know how you enjoyed your stay. We hope to see you again soon.

6/10 – Acceptable

Stacey

8/10 – Bien

Emanuele

Voyage en famille
Points forts : Propreté, confort de la chambre
Family stay
Upgraded from a standard room to a premium room. Cost to upgrade was quite excessive. Facilities were great. Weather wasn't the best so couldn't use the pool or beach access. Standard room could have better heating system.
Séjour de 4 nuits en octobre 2022
Customer Experience Manager a répondu le 22 déc. 2022
Thanks so much for your review Emanuele - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

10/10 – Excellent

Joanne

Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
The shacks were perfect for our group who have mobility issues. The staff were great. The pool was lovely. It was unfortunate that there was a power outage and storms, so we were not able to use the pool for the duration of our stay. This was of no fault to anyone. We will certainly revisit in the future
Séjour de 2 nuits en novembre 2022
Customer Experience Manager a répondu le 22 déc. 2022
Thanks so much for your review Joanne - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

6/10 – Acceptable

Alizabeth

Voyage en famille avec de jeunes enfants
Points forts : Commodités
We like what the park has to offer for the kids, as for the inside of cabin the couches were very dirty and I didn’t want to even sit on them. We didn’t have power for 2 days due to weather and was not informed once power was turned on like they said they would do. We also lost most of our food and drinks in our fridge due to this
Séjour de 4 nuits en novembre 2022
Customer Experience Manager a répondu le 22 déc. 2022
Thanks Alizabeth for the review - we appreciate your feedback and will be sure to pass this on to the operational team for review. Thanks for sharing your experience with us!

10/10 – Excellent

Kirsty, Red Cliffs

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The girls at reception were super helpful. Location was ideal!
Séjour de 3 nuits en octobre 2022

8/10 – Bien

Marlene

Points forts : Commodités
Séjour de 2 nuits en octobre 2022

10/10 – Excellent

Vicki

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2022

10/10 – Excellent

Rina

Séjour de 3 nuits en septembre 2022
Guest Experience Manager a répondu le 27 sept. 2022
Thank you Rina for your 10 out of 10 review - we appreciate you staying with us and do hope to see you again in the near future!

10/10 – Excellent

Meagz

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Bathroom door very heavy and dangerous for children to use. Hard to open and then slams shut.
Séjour de 2 nuits en septembre 2022

8/10 – Bien

Jamie

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en août 2022

4/10 – Médiocre

Adam

Points forts : Commodités
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en août 2022

8/10 – Bien

Belinda, Mount Gambier

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Second stay here. Still a great place for kids and easy location to get around Adelaide
Séjour de 2 nuits en août 2022
Customer Experience Manager a répondu le 10 août 2022
Thanks Belinda for sharing your review - so pleased you love your stay and hope we can welcome you back again soon!

10/10 – Excellent

Kim

Points forts : Propreté, commodités et état et installations de l’hébergement.
10/10 For cleanliness, easy to find and friendly staff.
Séjour de 2 nuits en juillet 2022
Customer Experience Manager a répondu le 4 août 2022
Thank you Kim - we really appreciate your review!

10/10 – Excellent

Tessa

Voyage en famille
Points forts : Propreté, confort de la chambre
The kids absolutely love the heated pool with the water slides.
Séjour de 2 nuits en juillet 2022
Customer Experience Manager a répondu le 4 août 2022
So pleased to hear the kids had a ball Tessa - hope to see you all again soon!

10/10 – Excellent

Kylie

Séjour de 5 nuits en juillet 2022
Customer Experience Manager a répondu le 21 juill. 2022
Thanks Kylie for sharing your 10 out of 10 review - we hope to see you return again soon!

10/10 – Excellent

Sally

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Such a great place to stay. Would be easy to not leave the property at all. Loved it
Séjour de 2 nuits en juin 2022
Customer Experience Manager a répondu le 11 juill. 2022
Thanks Sally for sharing your review - so pleased you found our Retreat property a great place to stay. Do hope to see you again soon and thank you for choosing to stay with us!

6/10 – Acceptable

Ashlie

Points forts : Commodités, état et installations de l’hébergement
Séjour de 1 nuit en juin 2022

10/10 – Excellent

Kylie

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Our cabin was modern, clean, spacious and very family friendly. Staff were friendly and helpful. Very happy with our stay.
Séjour de 2 nuits en mai 2022
Customer Experience Manager a répondu le 11 juill. 2022
Thanks Kylie for sharing your review and comments - we appreciate you choosing to stay with and we do hope to welcome you back again very soon!

8/10 – Bien

Akinkunmi

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The extensive play areas for the children and family was very good
Séjour de 3 nuits en mai 2022
Customer Experience Manager a répondu le 19 mai 2022
So pleased you got to enjoy all the family friendly facilities that are on offer at our Retreat property. Do hope we can welcome you back again in the near future!

6/10 – Acceptable

Ella

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
Great stay but for a new cabin was pretty disappointing that the doors for the bedrooms wouldn't close, they were that stiff that if you did you probably wouldn't be able to open them
Séjour de 1 nuit en mai 2022
Customer Experience Manager a répondu le 19 mai 2022
Really appreciate this feedback Ella and will be sure to pass on to our Operations Team for their review. Do hope we get to welcome you back again! Thank you for choosing to stay with us.

10/10 – Excellent

Helen

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
From the moment we entered the property we were verg unpressed with the look of the park. The only minor inconvenience was that you had to walk through the second bedroom to access the bathroom. I would, and have already, recommended The Retreat to my family and friends.
Séjour de 5 nuits en avril 2022
Customer Experience Manager a répondu le 5 mai 2022
Thank you Helen - we really appreciate you choosing to stay with us and for your lovely comments. We are sorry to hear that the Saltbush Shack did not meet your expectations with the bathroom access, but we hope we can welcome you back again again soon!

8/10 – Bien

Lisa

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Close to everything we needed to attend
Séjour de 4 nuits en avril 2022
Customer Experience Manager a répondu le 5 mai 2022
Thanks Lisa for choosing to stay with us - hope to see you again soon!

10/10 – Excellent

Tania

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Our 3 night stay was lovely, kids had lots of fun with the pool and slides, games room. Lots of lovely open space for kicking footy, secure access to the beach, and within a lovely beach front walk to surf club. Lots of activities to do around the area. Staff were lovely. Our tv was fixed very promptly after arrival. Could have more taps to wash off near beach entrances. A great park
Séjour de 3 nuits en avril 2022
Customer Experience Manager a répondu le 28 avr. 2022
Thank you Tania for sharing your review and experience - we appreciate your feedback regarding the beach taps, and pleased that you enjoyed your stay. Do hope we can welcome you back again soon!

10/10 – Excellent

Roy

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The kids love the swimming pool and the plane flying over be back
Séjour de 3 nuits en avril 2022
Customer Experience Manager a répondu le 9 mai 2022
Fabulous to hear Roy - we hope we can see you and the kids again soon!

10/10 – Excellent

Tim

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités et état et installations de l’hébergement.
Close to airport and beach with child-friendly pool. Big cabins and close to Glenelg.
Séjour de 1 nuit en mars 2022
Customer Experience Manager a répondu le 31 mars 2022
Thank you Tim - sounds like the kids loved the pool area and you enjoyed our coastal location. Hope to see you again soon!

10/10 – Excellent

Susan

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks Susan for your review - we appreciate your feedback!

8/10 – Bien

Mary Helene

Points forts : Propreté, confort de la chambre
Happy with accommodation. Clean. Near beach for walks.
Séjour de 2 nuits en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thank you Mary - we are pleased you love our coastal location as much as we do!

8/10 – Bien

Camla

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
nice location
Séjour de 1 nuit en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks Camla for sharing your review - we are pleased to hear you love our West Beach location and hope to see you again soon!

8/10 – Bien

Chantelle

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
The cabin was very dated. There was a constant banging in the roof at night.
Séjour de 4 nuits en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks Chantelle for sharing your review - sorry to hear you had disrupted sleep. Do hope our maintenance team were able to investigate for you? Hope to see you again soon!

8/10 – Bien

Brooke

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
We really enjoyed staying there, loved the pool, playground & the jumping pillow, the grounds were beautiful....the cabin was well equiped, some spider webs ect around, the beds were very hard & we woke up with sore backs, would ve fantastic if there was a little cafe or kiosk or something, somewhere to get food like hot chips, pies, pasties, hot dogs ect
Séjour de 2 nuits en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks Brooke for sharing your review - we are so pleased to hear you loved all the facilities on offer and enjoyed our spacious grounds. Thank you for your feedback regarding the cabin - will be sure to share with our operations team. Hope we can welcome you back again soon!

6/10 – Acceptable

Megan

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The park was clean. The pool looked great. Safe and secure. Friendly staff. The noise from adjoining units was loud and the overhead planes were VERY loud when trying to sleep
Séjour de 1 nuit en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks Megan for sharing your review - we really appreciate your feedback!

10/10 – Excellent

David

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Comfortable & clean unit with all that you need for a relaxing time away from the hum drum of work.. Close to the beach & sea side walking track.. Unit could have had a oven not just a microwave.. Otherwise it is good value for money ..
Séjour de 6 nuits en février 2022
Customer Experience Manager a répondu le 21 mars 2022
Thanks David - great to hear you had a relaxing getaway with us and we thank you for choosing to stay. Hope to welcome you back again in the future!

8/10 – Bien

Bronwyn

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Pool area and waterslides were great.
Séjour de 1 nuit en février 2022
Customer Experience Manager a répondu le 14 févr. 2022
Thank you Bronwyn for sharing your review - so pleased you loved our Aqua Cove. Hope to see you again in the future!

8/10 – Bien

Brett

Voyage en famille
Points forts : Propreté, confort de la chambre
Perfect location for a short getaway. The pool temperature was perfect.
Séjour de 3 nuits en novembre 2021
Customer Experience Manager a répondu le 15 déc. 2021
Thanks for sharing your review - we do hope to see you again in the future!

10/10 – Excellent

Nicola

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Perfect place! Wish we stayed longer
Séjour de 2 nuits en octobre 2021
Customer Experience Manager a répondu le 2 nov. 2021
So pleased you loved our place and we hope to see you again soon!

10/10 – Excellent

Manon

Séjour de 5 nuits en octobre 2021

10/10 – Excellent

Susan

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en octobre 2021

6/10 – Acceptable

Joyce

Voyage en famille avec de jeunes enfants, Voyage en famille
As soon as we entered the door of our unit, we could smell this dirty carpet odour so we had to quickly open all the windows to get the smell dissapear. Then when looking for a glass so we could drink, all the glass were located on top of the sink at the toilet so we didnt even know if they were clean !! The look and location of the unit was really nice surrounded with trees and green grass. However, we could hear our next door neighbor from the second room and toilet so not great if you want a quiet stay. The location is close from everything you need if you want to stay away from the city but an overnight stay here is a bit pricey.
Séjour de 1 nuit en octobre 2021
Customer Experience Manager a répondu le 22 oct. 2021
Hello Joyce - thanks so much for sharing your review. We are sorry to hear that your cabin did not meet your expectations however we do appreciate your feedback. Do hope we can welcome you back in the future for a longer stay. Thanks for choosing to stay with us!