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Reviews of The Retreat at West Beach Parks

4 out of 5
The Retreat at West Beach Parks
Military Road, West Beach, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 439 out of 835 reviews" "
Rating 8 - Good. 301 out of 835 reviews" "
Rating 6 - Okay. 73 out of 835 reviews" "
Rating 4 - Poor. 17 out of 835 reviews" "
Rating 2 - Terrible. 5 out of 835 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

MARGARET

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have been great to have a coffee shop/kiosk on premises. Wonderful place to take young kids though. Just outstanding
Stayed 4 nights in Sep 2023
Response from West Beach Parks Team on Oct 14, 2023
Thank you so much for your 5 out of 5 review Margaret - We are so pleased to hear that you enjoyed your stay. Thank you for your feedback, we will ensure your suggestion is passed on to the relevant departments for review and consideration. We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 Excellent

Adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Sep 2023
Response from West Beach Parks Team on Oct 14, 2023
Thank you for your 5 out of 5 review Adam - We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Everything was pretty good, But a bbq at our cabin would have been better as a family of four and husband trying to cook for us all, fresh towels would of also been great as I had to wash towels when I didn’t really want to do after having surgery.
Stayed 5 nights in Sep 2023
Response from West Beach Parks Team on Oct 14, 2023
Thank you so much for your review Brenda - We really appreciate you taking the time to share your feedback and will ensure your comments are passed on to the relevant departments for review. We thank you for choosing to stay with us and do hope we can welcome you back again soon!

6/10 Okay

Renn

Stayed 7 nights in Sep 2023

8/10 Good

Rohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good place to stay with kids.
Stayed 3 nights in Sep 2023
Response from West Beach Parks Team on Oct 14, 2023
Thank you so much for your review Rohit - we really appreciate you taking the time to share your feedback. We thank you for choosing to stay with us and do hope we can welcome you back again soon!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness
Excellent facilities. Tv and shower too small .
Stayed 3 nights in Sep 2023
Response from West Beach Parks Team on Oct 14, 2023
Thank you for your review Monica - We are so pleased to hear that you enjoyed our facilities. We appreciate you taking the time to provide us with your feedback regarding the TV and the shower and will be sure to pass your comments on to the relevant departments for review. We do hope we can welcome you back again soon!

10/10 Excellent

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from West Beach Parks Team on Jul 29, 2023
Thank you so much for your 5 star review Brooke! We appreciate you choosing to stay with us and do hope we can welcome you back again soon!

10/10 Excellent

Rowan

Liked: Cleanliness, room comfort
Nice and close to beach and amenities. Great place for kids. Only thing that lets it down is that it is on the flight path from about 6am until 10pm. We really enjoyed our stay.
Stayed 2 nights in Mar 2023
Response from West Beach Parks on Mar 31, 2023
Hi Rowan, thank you for taking the time to let us know about your stay. Hopefully we will see you again soon.

8/10 Good

Deepiga

Liked: Property conditions & facilities
Good
Stayed 2 nights in Mar 2023
Response from West Beach Parks on Mar 31, 2023
Hi Deepiga, Thank you for choosing to stay with us and for letting us know how you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Stacey

8/10 Good

Emanuele

Travelled with family
Liked: Cleanliness, room comfort
Family stay
Upgraded from a standard room to a premium room. Cost to upgrade was quite excessive. Facilities were great. Weather wasn't the best so couldn't use the pool or beach access. Standard room could have better heating system.
Stayed 4 nights in Oct 2022
Response from Customer Experience Manager on Dec 22, 2022
Thanks so much for your review Emanuele - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The shacks were perfect for our group who have mobility issues. The staff were great. The pool was lovely. It was unfortunate that there was a power outage and storms, so we were not able to use the pool for the duration of our stay. This was of no fault to anyone. We will certainly revisit in the future
Stayed 2 nights in Nov 2022
Response from Customer Experience Manager on Dec 22, 2022
Thanks so much for your review Joanne - we appreciate you choosing to stay with us and do hope we can welcome you back again soon.

6/10 Okay

Alizabeth

Travelled with family and small children
Liked: Amenities
We like what the park has to offer for the kids, as for the inside of cabin the couches were very dirty and I didn’t want to even sit on them. We didn’t have power for 2 days due to weather and was not informed once power was turned on like they said they would do. We also lost most of our food and drinks in our fridge due to this
Stayed 4 nights in Nov 2022
Response from Customer Experience Manager on Dec 22, 2022
Thanks Alizabeth for the review - we appreciate your feedback and will be sure to pass this on to the operational team for review. Thanks for sharing your experience with us!

10/10 Excellent

Kirsty, Red Cliffs

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The girls at reception were super helpful. Location was ideal!
Stayed 3 nights in Oct 2022

8/10 Good

Marlene

Liked: Amenities
Stayed 2 nights in Oct 2022

10/10 Excellent

Vicki

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Rina

Stayed 3 nights in Sep 2022
Response from Guest Experience Manager on Sep 27, 2022
Thank you Rina for your 10 out of 10 review - we appreciate you staying with us and do hope to see you again in the near future!

10/10 Excellent

Meagz

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom door very heavy and dangerous for children to use. Hard to open and then slams shut.
Stayed 2 nights in Sep 2022

8/10 Good

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

4/10 Poor

Adam

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Belinda, Mount Gambier

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second stay here. Still a great place for kids and easy location to get around Adelaide
Stayed 2 nights in Aug 2022
Response from Customer Experience Manager on Aug 10, 2022
Thanks Belinda for sharing your review - so pleased you love your stay and hope we can welcome you back again soon!

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
10/10 For cleanliness, easy to find and friendly staff.
Stayed 2 nights in Jul 2022
Response from Customer Experience Manager on Aug 4, 2022
Thank you Kim - we really appreciate your review!

10/10 Excellent

Tessa

Travelled with family
Liked: Cleanliness, room comfort
The kids absolutely love the heated pool with the water slides.
Stayed 2 nights in Jul 2022
Response from Customer Experience Manager on Aug 4, 2022
So pleased to hear the kids had a ball Tessa - hope to see you all again soon!

10/10 Excellent

Kylie

Stayed 5 nights in Jul 2022
Response from Customer Experience Manager on Jul 21, 2022
Thanks Kylie for sharing your 10 out of 10 review - we hope to see you return again soon!

10/10 Excellent

Sally

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Such a great place to stay. Would be easy to not leave the property at all. Loved it
Stayed 2 nights in Jun 2022
Response from Customer Experience Manager on Jul 11, 2022
Thanks Sally for sharing your review - so pleased you found our Retreat property a great place to stay. Do hope to see you again soon and thank you for choosing to stay with us!

6/10 Okay

Ashlie

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our cabin was modern, clean, spacious and very family friendly. Staff were friendly and helpful. Very happy with our stay.
Stayed 2 nights in May 2022
Response from Customer Experience Manager on Jul 11, 2022
Thanks Kylie for sharing your review and comments - we appreciate you choosing to stay with and we do hope to welcome you back again very soon!

8/10 Good

Akinkunmi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The extensive play areas for the children and family was very good
Stayed 3 nights in May 2022
Response from Customer Experience Manager on May 19, 2022
So pleased you got to enjoy all the family friendly facilities that are on offer at our Retreat property. Do hope we can welcome you back again in the near future!

6/10 Okay

Ella

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Great stay but for a new cabin was pretty disappointing that the doors for the bedrooms wouldn't close, they were that stiff that if you did you probably wouldn't be able to open them
Stayed 1 night in May 2022
Response from Customer Experience Manager on May 19, 2022
Really appreciate this feedback Ella and will be sure to pass on to our Operations Team for their review. Do hope we get to welcome you back again! Thank you for choosing to stay with us.

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
From the moment we entered the property we were verg unpressed with the look of the park. The only minor inconvenience was that you had to walk through the second bedroom to access the bathroom. I would, and have already, recommended The Retreat to my family and friends.
Stayed 5 nights in Apr 2022
Response from Customer Experience Manager on May 5, 2022
Thank you Helen - we really appreciate you choosing to stay with us and for your lovely comments. We are sorry to hear that the Saltbush Shack did not meet your expectations with the bathroom access, but we hope we can welcome you back again again soon!

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to everything we needed to attend
Stayed 4 nights in Apr 2022
Response from Customer Experience Manager on May 5, 2022
Thanks Lisa for choosing to stay with us - hope to see you again soon!

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our 3 night stay was lovely, kids had lots of fun with the pool and slides, games room. Lots of lovely open space for kicking footy, secure access to the beach, and within a lovely beach front walk to surf club. Lots of activities to do around the area. Staff were lovely. Our tv was fixed very promptly after arrival. Could have more taps to wash off near beach entrances. A great park
Stayed 3 nights in Apr 2022
Response from Customer Experience Manager on Apr 28, 2022
Thank you Tania for sharing your review and experience - we appreciate your feedback regarding the beach taps, and pleased that you enjoyed your stay. Do hope we can welcome you back again soon!

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kids love the swimming pool and the plane flying over be back
Stayed 3 nights in Apr 2022
Response from Customer Experience Manager on May 9, 2022
Fabulous to hear Roy - we hope we can see you and the kids again soon!

10/10 Excellent

Tim

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Close to airport and beach with child-friendly pool. Big cabins and close to Glenelg.
Stayed 1 night in Mar 2022
Response from Customer Experience Manager on Mar 31, 2022
Thank you Tim - sounds like the kids loved the pool area and you enjoyed our coastal location. Hope to see you again soon!

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks Susan for your review - we appreciate your feedback!

8/10 Good

Mary Helene

Liked: Cleanliness, room comfort
Happy with accommodation. Clean. Near beach for walks.
Stayed 2 nights in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thank you Mary - we are pleased you love our coastal location as much as we do!

8/10 Good

Camla

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
nice location
Stayed 1 night in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks Camla for sharing your review - we are pleased to hear you love our West Beach location and hope to see you again soon!

8/10 Good

Chantelle

Travelled with family and small children
Liked: Cleanliness, amenities
The cabin was very dated. There was a constant banging in the roof at night.
Stayed 4 nights in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks Chantelle for sharing your review - sorry to hear you had disrupted sleep. Do hope our maintenance team were able to investigate for you? Hope to see you again soon!

8/10 Good

Brooke

Travelled with family and small children
Liked: Cleanliness, amenities
We really enjoyed staying there, loved the pool, playground & the jumping pillow, the grounds were beautiful....the cabin was well equiped, some spider webs ect around, the beds were very hard & we woke up with sore backs, would ve fantastic if there was a little cafe or kiosk or something, somewhere to get food like hot chips, pies, pasties, hot dogs ect
Stayed 2 nights in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks Brooke for sharing your review - we are so pleased to hear you loved all the facilities on offer and enjoyed our spacious grounds. Thank you for your feedback regarding the cabin - will be sure to share with our operations team. Hope we can welcome you back again soon!

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The park was clean. The pool looked great. Safe and secure. Friendly staff. The noise from adjoining units was loud and the overhead planes were VERY loud when trying to sleep
Stayed 1 night in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks Megan for sharing your review - we really appreciate your feedback!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable & clean unit with all that you need for a relaxing time away from the hum drum of work.. Close to the beach & sea side walking track.. Unit could have had a oven not just a microwave.. Otherwise it is good value for money ..
Stayed 6 nights in Feb 2022
Response from Customer Experience Manager on Mar 21, 2022
Thanks David - great to hear you had a relaxing getaway with us and we thank you for choosing to stay. Hope to welcome you back again in the future!

8/10 Good

Bronwyn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool area and waterslides were great.
Stayed 1 night in Feb 2022
Response from Customer Experience Manager on Feb 14, 2022
Thank you Bronwyn for sharing your review - so pleased you loved our Aqua Cove. Hope to see you again in the future!

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, room comfort
Perfect location for a short getaway. The pool temperature was perfect.
Stayed 3 nights in Nov 2021
Response from Customer Experience Manager on Dec 15, 2021
Thanks for sharing your review - we do hope to see you again in the future!

10/10 Excellent

Nicola

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place! Wish we stayed longer
Stayed 2 nights in Oct 2021
Response from Customer Experience Manager on Nov 2, 2021
So pleased you loved our place and we hope to see you again soon!

10/10 Excellent

Manon

Stayed 5 nights in Oct 2021

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

6/10 Okay

Joyce

Travelled with family, Travelled with family and small children
As soon as we entered the door of our unit, we could smell this dirty carpet odour so we had to quickly open all the windows to get the smell dissapear. Then when looking for a glass so we could drink, all the glass were located on top of the sink at the toilet so we didnt even know if they were clean !! The look and location of the unit was really nice surrounded with trees and green grass. However, we could hear our next door neighbor from the second room and toilet so not great if you want a quiet stay. The location is close from everything you need if you want to stay away from the city but an overnight stay here is a bit pricey.
Stayed 1 night in Oct 2021
Response from Customer Experience Manager on Oct 22, 2021
Hello Joyce - thanks so much for sharing your review. We are sorry to hear that your cabin did not meet your expectations however we do appreciate your feedback. Do hope we can welcome you back in the future for a longer stay. Thanks for choosing to stay with us!

10/10 Excellent

Erica

Liked: Cleanliness, room comfort
we wished we had more time to spend at the park it was well set up close to everything you wanted the cabin was very clean comfortable and everything you needed for a great stay. We will be back again for a longer stay
Stayed 1 night in Sep 2021
Response from Customer Experience Manager on Sep 22, 2021
Thanks Erica for your lovely review - we are so pleased to hear you are looking forward to returning again in the future and to perhaps stay longer. Sounds like everything met your expectations and we thank you for choosing to stay with us and for sharing your experience. Warm Regards

10/10 Excellent

Dion

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Steaming warm swimming pool carts lots of fun For the whole family Thank you very much
Stayed 1 night in Aug 2021
Response from Customer Experience Manager on Aug 30, 2021
So pleased to hear that the whole family had a blast - hope we can welcome you back again in the future. Thanks for choosing to stay with us and for sharing your feedback!