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Cosmo on Bank – Avis

2.5 out of 5
Cosmo on Bank
25 Bank Street, Adelaide, SA

Avis

5,2
Note de 10 – Excellent, d’après 21 avis sur 266." "
Note de 8 – Bien, d’après 55 avis sur 266." "
Note de 6 – Acceptable, d’après 48 avis sur 266." "
Note de 4 – Médiocre, d’après 55 avis sur 266." "
Note de 2 – Terrible, d’après 87 avis sur 266." "

5,2/10

Propreté

7,0/10

Service et personnel

4,6/10

Commodités

4,4/10

État et installations de l’hébergement

4,6/10

Écoresponsabilité

Avis

10/10 – Excellent

Deanna

Location was convenient for what we needed.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

JUNKO

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
They updated the room. That is why more comfortable than last stay.
Séjour de 1 nuit en avril 2024
Abbey a répondu le 3 mai 2024
Hello Junko,I am happy to hear once your room was upgraded your stay was more enjoyable. We are currently upgrading our hotel so hopefully next time you will enjoy your stay even MORE!

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Convince
Conveniently located to central Adelaide’s attractions, good budget stay
Séjour de 1 nuit en février 2024
Jason a répondu le 18 févr. 2024
Hi Micheal,Thanks for taking the time to review your stay with us! We're glad you had a great time! We hope to see you again soon!

2/10 – Terrible

Dimuthu

Séjour de 3 nuits en janvier 2024

4/10 – Médiocre

Annilise, Huntington Beach

Séjour de 3 nuits en janvier 2024

2/10 – Terrible

Michael

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bad bad bad
Dirty, lift didn’t work, not clean
Séjour de 5 nuits en janvier 2024
Jason a répondu le 6 mars 2024
Hi Micheal,We're sorry that the lift didnt work during your stay here. Unfortunately they are quite old, and parts a little scarce. We have since rectified this issue.

4/10 – Médiocre

Mitsuyoshi

Points faibles : État et installations de l’hébergement
Séjour de 3 nuits en janvier 2024
Jason a répondu le 6 mars 2024
Hi Mitsuyoshi,Thanks for taking the time to leave a review of your stay. If you have any questions or queries, please dont hesitate to ask

6/10 – Acceptable

ebony

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
If you want to save money this place is ok, but make sure you bring ear plugs as it's very noisy. It's clean and comfortable and located close to everything. If you can afford more money I'd stay somewhere else but but if trying to save it's ok, still over priced for what it is though. Staff were polite and professional.
Séjour de 3 nuits en décembre 2023

8/10 – Bien

Anthony

Voyage d’affaires
Points forts : Propreté
Very good value accomodation only 250 m from Adelaide Convention Centre. Room was spacious and clean, everything worked, suited me fine. Front entrance and reception area let the impression down.
Séjour de 2 nuits en novembre 2023

2/10 – Terrible

Josh

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Even just as a "place to sleep", it didn't fulfil requirements - a lack of double glazing and way too close to nightlife district meant no sleep on a couple of nights.
Séjour de 6 nuits en octobre 2023

2/10 – Terrible

Carol

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Location was good for our needs. Property very run down and in need of repairs, compared to photos on booking site. Wasn’t cleaned very well. Weekend staff very incompetent, was pleasant enough but slow and made mistakes.
Séjour de 2 nuits en octobre 2023

2/10 – Terrible

Megan

Voyage en groupe
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023

2/10 – Terrible

John

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Poor quality office conversion into hotel space. Noisy Nightclub area of City, not suitable for family accommodation.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Accommodation dated, room smelt like urine. No microwave/cutlery or utensils. Paint peeling in bathroom and bathroom door had patches all over it.
Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Anton

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Location and noise was the worst.. Right above the alley where people are yelling and screaming overnight on multiple occasions, no soundproofing on the windows and daytime the room is overheated by direct sunlight with minimal blind/curtains avail.. Staff were excellent, friendly and helpful..
Séjour de 2 nuits en septembre 2023

4/10 – Médiocre

Ryan

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lights wouldn’t work in room apart from two bedside lamps. Mentioned this to reception (Steve) and was told someone would be up shortly to have a look. I stayed 2 nights and no one came!! Left the hotel to grab myself something to eat and was asked by two random people to go and see their mate on level 4 for them and grab them some stuff as the reception would not let them inside! If you have a family or kids of any age I very much discourage using this place for accommodation. People running through the hallways at all hours of the night/morning, mould and squashed flies on the bathroom walls. Yep I won’t be going back ever!!!!
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Cameron

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The broken window of the vacant reception and the reek of vomit in the lift should be a warning to back away. Ceiling tiles broken, flickering fluro tubes, a smashed ironing board, leaking toilet that refilled every 20min, paper thin curtains that cover some of these window and peeling paint on the rest, patrons off their heads on drugs raiding the vending machine downstairs - the list goes on. And just so noisy from inside and out. The cleaners had made an effort to do the traditional fold the triangle on the toilet paper for the five squares left on the roll... But on the plus side the linen was clean and the bed was comfortable enough.
Séjour de 2 nuits en septembre 2023

2/10 – Terrible

Renee

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walked in to check in front reception windows broken, staff looked terrible. Property was disgusting. Went to my room and there was no way i was sleeping in that bed. I ended up walking with my bags and booking into another hotel. That place is an absolute dive do not stay
Séjour de 1 nuit en août 2023

8/10 – Bien

Gikenyi Nchafatso

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Convenient location close to the Railway Station and Adelaide Convention Centre
Séjour de 3 nuits en août 2023

6/10 – Acceptable

Anthea

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Very basic hotel with a convenient location.
I visited Adelaide for an exhibition at the AGSA and booked this hotel as it was close & affordable. I can understand why some people might have given it 2 stars. It's definitelly in need of some TLC and there are pretty much no facilities. Not even a toilet in reception, so you need to go before you check out. I was on the 4th floor and didn't have any of the noise issues others have mentioned. It was a Wednesday night however, and the streets were pretty quiet. It might be worse on a weekend. The staff were friendly enought. The location is definitely the best thing about this hotel. It served it's purpose for my needs on this visit.
Séjour de 1 nuit en août 2023

2/10 – Terrible

Jarred

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Would not recommend this property to anyone
Séjour de 1 nuit en août 2023

10/10 – Excellent

edith

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
La alfombra está muy sucia y hay mucho ruido en la calle ya que es una zona de bares
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

Becky

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Noise from outside was terrible. Lights didnt work in bedroom and no blinds in sitting area. Sheets were clean and shower wasnt too bad.
Séjour de 1 nuit en juillet 2023

2/10 – Terrible

MARTIN

Points forts : Propreté
Points faibles : État et installations de l’hébergement
Key Fob scan did not work for after hours entry. TV did not work, probably remote batteries flat. Hot water ran out.
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Kyle

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
A very nice stay for 2 nights
Séjour de 2 nuits en juin 2023

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Stay was ok, disappointing on cleanliness of the room along with no room cleaning for the entire stay.
Séjour de 3 nuits en juin 2023

4/10 – Médiocre

Caitlin

Séjour de 1 nuit en mai 2023

8/10 – Bien

Michael

Points forts : Propreté, service et personnel
Location was good
Séjour de 1 nuit en mai 2023

2/10 – Terrible

Heath, Niddrie

Points faibles : Propreté, état et installations de l’hébergement
I didn't really enjoy my stay here due to the all-night noise coming from the street below. I was on the fourth floor but could hear people on the street below screaming all through the night. It made it difficult to sleep and relax. Also the facilities in the room were very outdated and in need of repair - power sockets hanging out of walls and stickey tape covering cracks in the windows for example. Probably the worst hotel I've ever stayed in. The staff were nice to deal with but the hotel itself was very poor.
Séjour de 3 nuits en mai 2023

2/10 – Terrible

Caleb

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
The location of this property being in the CBD is the only benefit. It is very old, very very very run down, and a lot of drunk people congregate immediately outside the door. They’re abusive and hostile towards people coming in and out. The place is very very dirty, the lighting doesn’t work properly, hot water in the shower lasts only a few minutes, the windows aren’t properly sealed so it is very very very noisy inside. Arrived late and was left in the street (along with 5 or 6 others) for around fifteen minutes trying to contact staff to let us in. There are a lot of reasons why I will never stay here again.
Séjour de 2 nuits en mai 2023

4/10 – Médiocre

Sidnee

Voyage en famille, Voyage en groupe
Points faibles : Commodités, état et installations de l’hébergement
Booked two twin rooms for a small group, One room had a a/c that kept making this loud clicking noise on or off and the second rooms toilet didn't flush properly and the fan in the bathroom didn't work at all. The roof was starting to sag in the rooms and some windows had taped up cracks. Due to location you'd expect some sound from the streets at night but even then you'd expect some quietness due to the walls and being multiple floors up (I've stayed at other places around this area with no issues) but the walls were too thin to drown out any noise making sleep extremely hard. The price paid for these rooms were not at all worth it, they were probably worth half the price at most.
Séjour de 1 nuit en avril 2023

2/10 – Terrible

Anissa

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Pictures did not match the real horror of the property.
Séjour de 2 nuits en avril 2023

6/10 – Acceptable

Peter

Séjour de 3 nuits en avril 2023

2/10 – Terrible

Calvin

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room was not made up even when we checked in at 3.30pm There was no cold water for the hand basin...none!! Bathromm floor was dirty. Most surfaces were dusty. The window blinds that were down could not be raised, those that were up could not be lowered. A rat hole.........
Séjour de 1 nuit en avril 2023

6/10 – Acceptable

Michaela

Voyage de couple
Points forts : Propreté
The picture is certainly not what it seems, the rooms are very outdated but clean and the beds are comfortable. It is in the center of town but not much can be seen through the very dirty windows. the air-conditioner worked fine but I like to open a window once in a while. there was nowhere to hang any of my cloths ( no hooks on the wall, no wardrobe or even a coat hanger), no lounge (like the pic) but a desk and one chair. biggest problem is the night club underneath after 4 hours of the same beat coming through the floor it got a bit excausting
Séjour de 4 nuits en mars 2023

6/10 – Acceptable

Nonceba

Points faibles : Propreté, état et installations de l’hébergement
I get budget accommodation but really this place needs a deep clean and a little extra love! I was on 6th floor but was still so noisy i had to check the windows twice because i thought one might have been open - none were. Very dusty on lamp stand and hairdryer but other surfaces wiped down so cleaner just needs to take more care and do their job properly. Issue with Expedia price not showing up when i checked in so was overcharged for room but thankfully they refunded most of the difference when i went back and asked for it. Bathroom just needs a clear mirror - not a tinted one!
Séjour de 1 nuit en mars 2023

6/10 – Acceptable

Charles

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Not a place I'd take.my family. Location was great near the casino & Hindley st entertainment. I paid about $130 which is ok for the loaction. No wardrobe and no cupboard for coffee kettle. Saying it needs a refurbish would be 30 years late. Homeless people downstairs. Good place to stay for $130 for a single guy. Room worse than on website. Staff good. Id stay there again for $130 to save money.
Séjour de 1 nuit en mars 2023

6/10 – Acceptable

JUSTIN

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
the bed was nice and comfortable even if it was two singles pushed together. other than that the walls had holes in them, pain was peeling, overall cleanliness was not there for the price it costs a night they could afford to repair the building
Séjour de 2 nuits en mars 2023

8/10 – Bien

Bonnie

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Make no mistake, this hotel is tired. Nevertheless, the staff are very helpful and the location is the best! We were in Adelaide for the festival and loved that we could walk straight out to get a tram or a scooter and be at Womad in less than 10 mins. It can be quite noisy at night as much of the nightlife is just nearby in Hindley St and the bathroom was a nostalgic throwback to my 1980s share house (complete with flamingo shower curtain). Don't stay expecting modern facilities with generic artwork, but if you are happy with the best location in town at a cheap and cheerful rate, go for it!
Séjour de 4 nuits en mars 2023

2/10 – Terrible

Emily

Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2023

2/10 – Terrible

DAVID

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Dirty Bathroom
The bathroom was fithy, the floor had grease foot prints all over it. The air conditioner fan speed didn’t work - it was on or it was on full speed. I was there on a work trip and there was no desk in the room. The walls were dirty and marked. I advised the receptionist about the bathroom and the desk and was told the Delux room has a desk and that she would notify her boss about the bathroom - no offer to clean it. For $160 a night the photos posted are very understated- definitely do not stay here.
Séjour de 1 nuit en février 2023

4/10 – Médiocre

Greg J

Voyage en groupe
No sleep!
Pros: roomy, close to central town. Good beds, linen, towels. Sink, kettle with tea and coffee and cups, small fridge Cons: inefficient air con, bedrooms did not cool off much. Very noisy with ANY street noise which was often. Interfered with sleeping. No utensils, plates, knives, forks.. Expensive for what you got, nearly $2000 for 6 nights
Séjour de 6 nuits en janvier 2023
Abbey a répondu le 21 févr. 2023
Hello Greg J, We are happy to hear you enjoyed the coffee and tea and had no issues with the beds. Sadly the street noise isn't something we can control but being on a higher level can defiantly help this issue. We are also looking at upgrading the aircons so hopefully your next stay will be much cooler. We as of a week or 2 ago do have recyclable utensils at reception (forks and spoons) but I will defiantly mention recyclable plates and knifes too :)

2/10 – Terrible

Stuart

Séjour de 1 nuit en janvier 2023

2/10 – Terrible

Tammy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awful! The room was dirty. It did NOT look like the photos online. The price did not match the quality of the room. The service was terrible. We did not feel safe going in to the property.
Abbey a répondu le 21 févr. 2023
Hello Tammy, We apologise for your unhappy experience we are looking into upgrading the rooms so the quality should be much better next time. We are so sorry to hear about your concern for safety we hope next time we can make you feel more comfortable and safe. :)

2/10 – Terrible

Adam

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
No air conditioning, terrible condition of the rooms, staff was nice though
Abbey a répondu le 21 févr. 2023
Hello Adam, We apologise for the air conditioning they are quite old and in definite need of upgrading which is something we are looking into. We hope next time we can make your stay more enjoyable :)

10/10 – Excellent

COLIN

Séjour de 1 nuit en décembre 2022
Abbey a répondu le 21 févr. 2023
Hello Colin, We are happy to hear you enjoyed your experience. We hope to see you next time :)

4/10 – Médiocre

Mohammed

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
In the city but parking and staff are not helpful
Abbey a répondu le 21 févr. 2023
Hello Mohammed, We apologise for our staff not being very helpful. Our parking tickets (with Wilsons parking on Hindley) are 25 per 24hs you can purchase these from reception. You are also able to come and go as you please in Wilsons parking. :)

2/10 – Terrible

Brielle

Voyage en famille, Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Disgusting, drug riddled. Requesting a refund and the company is just being so painful! Pur room literally had a drug baggie in it! All photos as proof have been taken.
Abbey a répondu le 21 févr. 2023
Hello Breille, We apologise for your issues with getting a refund. If you send us an email I will talk to my manager and see if we can get that moved along for you. We also apologise for the poorness of the rooms. We will make sure housekeeping is taking extra care in their rooms and are making them as clean as possible. We are also looking at upgrading our rooms so hopefully next time your stay is more enjoyable :)

2/10 – Terrible

Kane

Voyage de couple, Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Do not stay here if you expect to sleep well. Dirty windows face directly onto the busiest street in town with absolutely zero sound reduction. Horrible dated rooms, blinds tattered/broken/falling apart. Great location with nice staff, but as a hotel this is two huge thumbs down and you can do much better for a similar price nearby.
Abbey a répondu le 21 févr. 2023
Hello Kane, We are looking at upgrading the rooms so hopefully next time your stay will be most enjoyable. Being on a higher level can defiantly help with the outside street sound. Sadly it isn't something we can change but we will try to help in anyway we can :)

6/10 – Acceptable

Ryan

Voyage en famille
Points forts : Service et personnel
Great location. Unfortunately you can hear a lot of street noise and we stayed a Saturday night, so the noise was continuous through til sunrise. One of the lifts had broken down also.
Séjour de 1 nuit en décembre 2022
Abbey a répondu le 21 févr. 2023
Hello Ryan, Unfortunately street noise isn't something we can change but being on a higher level can definitely help with this issue. Our lifts are both up and running now. :)