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Hi Gurmit,Glad you enjoyed your stay.With best regards,Peter
10/10 Excellent
Helen, Chatswood
Mar 12, 2024
Liked: Cleanliness
Excellent experience.
Staff friendly and extremely helpful. Room, amenities and breakfast all great.
Helen
Stayed 1 night in Mar 2024
Response from Peter on Mar 12, 2024
Hi Helen,thank you for the positive feedback. Glad you enjoyed your stay.With best regards,Peter
6/10 Okay
danniel
Mar 11, 2024
Disliked: Staff & service
The website and booking boasts so much, but it didn't live up to the expectations at all. It offered breakfast but didn't make it clear where to book it. So when I tried, it turned out it wasn't included.
Parking was very limited and expensive
danniel
Stayed 3 nights in Mar 2024
Response from Peter on Mar 11, 2024
Dear Danniel,sorry we didn't live up to your expectations. I have taken note of your concerns and will look to address these to make it easier including how to book breakfast.Hopefully in the future we may be able to ensure your stay is a far better experience and value.Sincerely,Peter
The air-conditioning remote did not work. The room was stuffy warm all night, not good in summer. The towels are old as the Adelaide hills. We loved the big room and renovation. Lovely swim in the pool.
sharon
Stayed 1 night in Feb 2024
Response from Peter on Feb 23, 2024
Hi Sharon,thank you for your feedback. Apologies the room air-conditioning did not work properly. We'll review all of those with our contractor to ensure, especially in Summer, that they work for their intended use. I'll discuss with housekeeping to ensure we provide the best conditions of towels possible too. Glad you liked other aspects of your stay. Perhaps the next time you visit, we can show you how well we can provide everything a guest should wish for.Sincerely,Peter
Really liked this hotel. The rooms are large and comfortable. The pool area is very nice. Staff are friendly and helpful. Will be staying here again in the future.
Dawn
Stayed 1 night in Feb 2024
Response from Peter on Feb 22, 2024
Hi Dawn,glad you enjoyed your stay. Hope to see you back soon.With best regards,Peter
Hi Tabitha,thank you for the rating of 4 out of 5. We hope you enjoyed your stay with us and hopefully you return again in the not too distant future.With best regards,Peter
The property was central to everything we needed, the rooftop pool was amazing, the breakfast was lovely and all the staff were friendly and very helpfull , will definitely be going back .
Naomi
Stayed 1 night in Jan 2024
Response from Peter on Jan 21, 2024
Hi Naomi,glad you enjoyed your stay.With best regards,Peter
8/10 Good
william
Jan 20, 2024
william
Stayed 2 nights in Jan 2024
Response from Peter on Jan 21, 2024
Hi William,thank you for rating us 4 out of 5. Hope you enjoyed your stay.With best regards,Peter
Nice easy location with good parking and access to shopping, entertainment and food areas.
Disappointing that the Hotel's restaurant was closed for the Christmas period.
Kevin
Stayed 1 night in Dec 2023
Response from Peter on Jan 31, 2024
Hi Kevin,glad you enjoyed your stay. Thank you for the positive review. Unfortunately the restaurant is traditionally closed over this period but we do re-open next week with everyone back on board. Hope to see you return in the near future.Sincerely,Peter
6/10 Okay
Arkadiusz
Travelled with partner
Jan 1, 2024
Liked: Amenities
Arkadiusz
Stayed 6 nights in Dec 2023
Response from Peter on Jan 8, 2024
Dear Arkadiusz,thank you for your rating. Would love to hear how the hotel could have provided you a better experience.With kind regards,Peter
Pleasant staff but felt we were a bit misled by marketing imagery which wasn't in keeping with the reality. Needs a revamp.
Kevin
Stayed 6 nights in Dec 2023
Response from Peter on Jan 5, 2024
Thank you for rating. Would love to hear more of your experience if you wish to share in particular which images are misleading so that the hotel can review and ensure marketing is accurate.Sincerely,Peter
Dear Uyen,Thank you for the rating. Glad you enjoyed your stay.With best regards,Peter
6/10 Okay
Matt
Business traveller
Nov 24, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Front desk staff were fantastic. Room very old and falling apart. No soap in bathroom, loud fridge and unusual smell. 3 star hotel at best.
Matt
Stayed 1 night in Nov 2023
Response from Peter on Dec 4, 2023
Dear Matt,thank you for your constructive feedback. We'll check the room for the issues which you experienced and update accordingly. I'll also pass on your comments regarding the front desk staff. I do hope we have the opportunity the next time your visit Adelaide to accommodate you in a better suited more updated room.Sincerely,Peter
Lovely room fitted sheets be better ,otherwise very nice
Joy
Stayed 1 night in Nov 2023
Response from Peter on Nov 11, 2023
Dear Joy,glad you enjoyed your stay. Noted regarding comment about the sheets which I can discuss with my housekeeping manager.Hope to see you back again.Sincerely,Peter
10/10 Excellent
carol
Nov 6, 2023
carol
Stayed 1 night in Oct 2023
Response from Peter on Nov 8, 2023
HI Carol,thank you for the fabulous rating of your stay as 10 out of 10. Glad you enjoyed your stay.We hope to welcome you back again to our hotel in the future.With best regards,Peter
I only stayed one night while I was at a conference at Adelaide Convention Centre. It was incredibly convenient to walk there. My room was quiet and comfortable. Staff were friendly and helpful. Only down was a lack of options on their dining menu and room service menu. Food sensitivities, I couldn’t find anything safe to eat. Other than that. I recommend staying there.
Amy
Stayed 1 night in Oct 2023
Response from Peter on Nov 8, 2023
Hi Amy,Glad your enjoyed your stay with us and the location so close to the Adelaide Convention Centre.Noted regarding the menu. We are just about to update so will ensure some other healthier dietary options are available.We hope to welcome you back to the hotel again.With best regards,Peter
This hotel rips patrons off with carparking across the road at Wilson’s. The place is old, worn out tired and dirty for a ridicilous price.
Paul
Stayed 3 nights in Oct 2023
Response from Peter on Oct 31, 2023
Dear Paul,I apologise for your experience not equating to the expectation you would have with your stay at Adelaide Rockford. I would like to hear more details if you are willing to let me know so I can address the issues raised.With regard to car parking, the hotel only has a small amount on site and the contract rate with Wilson's is a flat multi entry fee.I would welcome further feedback if you can and I do hope that if we have chance of accommodating you that you might wish to contact me direct so I can provide a far better experience.Sincerely,Peter
10/10 Excellent
Chloe
Oct 25, 2023
Chloe
Stayed 1 night in Oct 2023
Response from Peter Emery, General Manager on Nov 14, 2023
Hi Chloe, Thanks for your excellent rating of your stay with our hotel, we can't wait to welcome you back soon.
The staff at the Adelaide Rockford was superb right from check in/out to dining room where I needed to recharge power packs and phone before my flight. Delicious prawn pasta dinner suggested! All staff were friendly and no ask was a problem. I needed to store my luggage for the day. The area is near the university and a safe area with easy access to the tram service.
Lorraine
Stayed 3 nights in Oct 2023
Response from Peter on Oct 24, 2023
Hi Lorraine,thank you for your positive review. I will share with my teeam our experience. Glad you enjoyed your stay.With warm regards,Peter
10/10 Excellent
Simon
Oct 24, 2023
Simon
Stayed 1 night in Oct 2023
Response from Peter on Oct 25, 2023
Hi Simon,thank you for ranking your stay 10 out of 10. Glad you enjoyed your stay.With best regards,Peter
Booking reads parking included but I have to pay $25/night at Wilson for three nights. It’s the staff that makes a difference particularly Ricky who was excellent and came up on checked on the bar fridge when housekeeping was away on weekends
Thomas
Stayed 3 nights in Oct 2023
Response from Peter on Oct 24, 2023
Dear Thomas,thank you for your feedback. We'll look into the car parking communication. Glad you enjoyed your stay and will pass on your comments in regard to Ricky who assisted you directly.With warm regards,Peter
6/10 Okay
DARREN
Business traveller
Oct 20, 2023
Liked: Cleanliness
Tired but clean rooms.
DARREN
Stayed 3 nights in Oct 2023
Response from Peter on Oct 20, 2023
Hi Darren,Thank you for your feedback I do appreciate the commentary regarding the rooms which did not come up to your expectation. We do have other rooms that have had some refurbishment so hopefully we can accommodate the next time in one of those rooms. More than happy to personally facilitate.Sincerely,Peter
10/10 Excellent
Veronica
Oct 15, 2023
Liked: Cleanliness, staff & service, amenities
Only dislike was pool was not heated
Veronica
Stayed 1 night in Oct 2023
Response from Peter Emery, General Manager on Oct 15, 2023
Hi Veronica, I'm thrilled to see you enjoyed your stay. For your next stay, we actually have access to an indoor pool at the nearby Uni SA gym facility, which works perfectly for guests wanting to swim in colder weather. We hope to see you again soon.
8/10 Good
Zainu
Oct 15, 2023
warm reception
Zainu
Stayed 1 night in Oct 2023
Response from Peter Emery, General Manager on Oct 15, 2023
Hi Zainu, Thank you for your lovely review, we wish you all the best.
10/10 Excellent
Linda
Oct 9, 2023
Linda
Stayed 1 night in Oct 2023
Response from Peter on Oct 10, 2023
Hi Linda,thank you for the 10 out of 10 score. We are really glad you enjoyed your stay.With best regards,Peter
Great location for what we wanted to do, close to everything. Staff were amazing always willing to help or answer questions. Room was nice and big. Breakfast was nice and the coffee machine was great! Would definitely stay again.
Rebecca
Stayed 4 nights in Sep 2023
Response from Peter on Oct 4, 2023
HI Rebecca,glad you enjoyed your stay. Thank you for the positive review. We hope to see you again in the near future.With best regards,Peter