I booked this hotel because it was close to a place of my business meetings and had good feedback.
- Any time you want the staff to solve an issue, the response is, "no problem". Whether the issue is solve, is another topic. For example, I did not get a card to open my room, and it was "no problem": they would either send somebody with a master key to unlock the room, or give me the master key, every time. Or I needed a taxi in the morning at a particular time, and it was "no problem"; whether there was a taxi or not is another topic. The complimentary shuttle did not pick me up as they promised, arrived only after I called from the airport; the manager sent a fruit platter to our room later which was nice
- Breakfast is complimentary and mostly Ethiopian (shiro, injera, firfir) plus some salads; you can order omelet as well. Coffee is instant (which is a shame in Ethiopia). Juices are diluted.
- Sauna and foot massage are complimentary, but I did not use them.
- The sky bar on the rooftop was closed
- If you intend to have lunch and dinner, be ready to get not exactly what you ordered and somewhat overpriced by Ethiopian standards (for example, having a dinner at Abyssinia restaurant would be much better)
- Internet is complimentary, but it is on and off frequently, and the speed varies
Overall it is a good value for money - decent hotel with decent food and services. If you want to have better food, internet, service, you may want to choose another (higher category) hotel