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Palma Hotel – Avis

2 out of 5
Palma Hotel
Spintex Road, Sakumono

Avis

6,2
Note de 10 – Excellent, d’après 3 avis sur 15." "
Note de 8 – Bien, d’après 4 avis sur 15." "
Note de 6 – Acceptable, d’après 2 avis sur 15." "
Note de 4 – Médiocre, d’après 3 avis sur 15." "
Note de 2 – Terrible, d’après 3 avis sur 15." "

5,8/10

Propreté

6,6/10

Service et personnel

5,6/10

État et installations de l’hébergement

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Prince

Points forts : Propreté, confort de la chambre
Good
Séjour de 1 nuit en février 2020
FRED a répondu le 17 févr. 2020
we are grateful for your feedback

10/10 – Excellent

Michael

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
A better service this time.
The room they gave me was unkept at the time I checked in. So I requested for another one. Honestly, the second option was way better than the former. But in all of it, I must say that my stay was memorable one and much better compared to that of 2018.
Séjour de 3 nuits en août 2019
Fred L a répondu le 7 août 2019
Thank Michael, we are very grateful for the review and wish to do even better on your next visit.

10/10 – Excellent

Michael

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
A wonderful weekend relaxation it was.
My trip was a wonderful one. There’s no disturbance ones your room is occupied. The only thing I didn’t find appealing was housing keeping duties. I was expecting my room to be tidy every morning upon sunrise. For two nights there was no cleanup done. But the entire services they provided was warm.
Séjour de 2 nuits en août 2018
Fred a répondu le 22 août 2018
We are grateful that you chose our hotel for your relaxing moment. we make it a point to always make your visits memorable through taking action on your feedback. we are thankful.

6/10 – Acceptable

Chinmay

There were no water drinking glass in the room, no cupboards, no drawers, no electronic safe, Tea Kittles are rotten completely, Tea, Coffee & Sugar sachets are not sufficient. Must say the Manager of Hotel Ms. Micheal she was extremely helpful.
Séjour de 5 nuits en mai 2018
Michelle a répondu le 13 juin 2018
Dear Sir, We are truly grateful for your feedback in order to help us improve. Kindly note the room you had booked was of our lowest rate. All of which listed above can be provided for an extra fees. Regardless of the upgrade we provided you free of charge we hope you enjoyed however our service and the upgraded room you were put into. We hope to see you again soon, Many Thanks

2/10 – Terrible

Nana

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2018
Michelle a répondu le 31 janv. 2018
Hello Nana, We are saddened that you did not enjoy your stay with us after rating us 1 out of 5. My name is Michelle and I am the General Manager. I would like to know what caused you such an unpleasant experience. Your response would be of great value to us, as our aim is to improve to become of great service to you. Many Thanks

2/10 – Terrible

eyram, harstad norway.

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Dårlig. Dirty room and bathroom. Dårlig ventilert.
Séjour de 4 nuits en décembre 2017
Fred Loglo a répondu le 20 déc. 2017
we appreciate your feedback as a very useful took for correction and training. Precaution has been taken to avert this experience in future. Thanks again. Fred

2/10 – Terrible

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Very bad experience.
After cleaning the bathroom, still it stinks always. The beds are very uncomfortable. Internet service is not at par. Every Sunday there is church on 3rd floor, so the noise will make you wake up at 7 in morning. I strongly recommend everyone to stay away from this hotel. Over all 1 out of 5, one also I am giving to this place is due to good staff.
Séjour de 6 nuits en novembre 2017
Fred Loglo a répondu le 20 déc. 2017
We have taken note of your feedback and appreciate your courage to give us this review. Particular attention is being given to all the issues raised to ensure you don't experience this again. Sorry for the inconveniences. Thank you

4/10 – Médiocre

LJ

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Work in progress
A little out of town, cable tv didn't work, but overall comfortable and reception was very polite.
Séjour de 3 nuits en juin 2017

6/10 – Acceptable

Sola

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
could do better
The place needs a refresh

8/10 – Bien

Nana, Maryland

Points forts : Propreté, service et personnel et confort de la chambre.
My nice stay at Paloma
My stay was nice. The hotel was clean and the staff very attentive to your needs. Breakfast could use more variety. I especially liked your internet service being free. It is a hidden gem in Accra.
Dear Nana, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

10/10 – Excellent

Shabange, New York

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A nice place that is close to shopping
It was a wonderful experience. The staff members were courteous, friendly and really helpful.
Isami a répondu le 1 juin 2016
Dear Patience, Thank you for taking the time to convey your comments and for choosing our hotel as your accommodation choice. It is heartening to read that our guests appreciate our product and offerings. We thank you for your patronage and look forward to welcoming you back to Paloma Hotel Spintex, Accra. Warm regards, Isami

8/10 – Bien

Emily, London

Points forts : Propreté, service et personnel et confort de la chambre.
A very decent hotel
The hotel is in a ideal location, very clean and staff are friendly. Breakfast has a good variety and the local area can provide all the delicious Ghanaian cuisines. Room service prices are steeper, and lack of wifi connections in the room was also a nuisance because the staff could not resolve the issue. But overall a pleasant stay.

4/10 – Médiocre

NB, MA

Points forts : Confort de la chambre
Points faibles : Service et personnel
A nightmare
I had the shock of my Life when i was told at the Hotel that they can't Honor my bookings with Expedia because they have not received a booking confirmation from Expedia even when i showed them a copy of the email i received from Expedia on my bookings. After many hours with the Hotel staff I had to pay out of pocket for the room. The Hotel staff where poorly trained and did not know what they where doing when it comes to bookings with Expedia. Expedia should be carefull with the Hotels they do business with as it cast negative light on them
Fred Loglo a répondu le 26 oct. 2016
Thank you very much for bringing your concerns and frustrations to our attention. we are indeed sorry for the troubles you had to go through due to our bureaucracy. we have taken note accordingly and have reviewed our processes to ensure no other person experiences this kind of situation ever again. Thank you

4/10 – Médiocre

unhappy , W kansas City

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Never would I suggest this.
Power outage there, A/C didn't work, bed was small and uncomfortable.
FLK a répondu le 4 mai 2015
There is a National power crisis in Ghana but the hotel has a stand by generator that is always switched on within seconds any time the national feed goes off . our AC are always serviced and are always in good condition except a sudden breakdown which we believe was the case here. out of several guests who use our rooms, there are little complaints with regard to bed nor comfort. we however respect his feedback and appreciate him for airing it.