Dear Florence,Thank you for giving us a perfect rating and for recommending our hotel to other travelers. This has really warmed our hearts and shows that we are doing something right. I’m sure our entire hotel staff enjoyed taking care of your needs as much as you enjoyed your stay.We really look forward wot welcoming you back in the near future.Best regards

Dear Eric,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us and we agree, that Sandra, who joined us about 6 months ago is really a good addition to have on our team. We are excited to hear such feedback and count ourselves lucky for customers like you. . Your compliments will definitely be passed on to Sandra to motivate her. We look forward to welcoming you back in the future.Best regards

Dear Eric,Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant and had a great experience from the whole team. For example, Sandra, our new addition at the front desk who attended to you with smiles during your check in, to the restaurant and bar staff.We are thrilled that you loved your experience and our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks once again for your kind words and we look forward to seeing you again.Best regards

Dear Richard,Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — Having taken notice of our beautiful hotel with friendly, wonderful and helpful staff. Great to know that there was choice of food. Our Head Chef is really creating mouth watering cuisine for our guests.We have noted the loud music and this is being addressed by the I.T head.Regarding the beach and we are working hard with the authorities to find solution to the plastic menace.We count ourselves lucky for customers like you. We look forward to working with you again in the future.Kind regards

Dear Portia,Thank you for staying with us and sharing your feedback.We look forward to having you back soon.Kind regards

Dear Carolyn,Thank you for staying with us and the feedback. We have noted the issue of the room air conditioner not working and towels not being available. We sincerely apologize for this inconvenience. The Housekeeper and the engineer have been informed about this and will ensure this does not recur.I do trust you will give us another opportunity to make it up to you.Yours sincerely

Dear Althea,Thank you for your review and for choosing our hotel. I’m happy to know you enjoyed your stay and that the breakfast was great and the staff very helpful. This shows the regular training is paying off. I’m looking forward to having you again as a guest in our hotel.Best regards

Dear Cavella,Thank you for taking the time to rate us after your recent stay with us. Look forward to welcoming you again soon.Kind regards

Dear Terri,Thank you for sharing your feedback after staying with us. We are glad to know that everyone was friendly and profession especially the reception and concierge. We want to apologize for the housekeeping in taking too long to respond to requests. This has been noted by the Housekeeper and steps will be taken to prevent a recur. Such feedback help us to better serve our guests and we are grateful for that.Kindly give us the opportunity to make it up to you the next time you are in Accra.Yours sincerely

Dear Michael,Thank you for giving us a perfect rating after your stay with us.We look forward to hosting you again in future.Best regards

Dear Marie France,Thank you for the rating after your stay with us. We are only hotel with a direct access to the beach and we are grateful for the feedback. Look forward to hosting you again soon.Kind regards

Dear Mark,Thank you so much for the rating and feedback after your stay with us.We are grateful for the warm words which shows who and what we offer, exceptional service. We will continue to work hard to ensure all our guests experience this exceptional hospitality.We look forward to hosting you again in the near future.Best regards

Dear Samuel,Thank you for staying with us. We are grateful for the rating and feedback especially, the receptionists and environment. We are glad to be be of service to you always and look forward to welcoming you back soon.Kind regards

Dear Tysheika,Thank you very much for the feedback and rating. We are happy to hear that it is a great place. We always to make the property a beautiful, warm and friendly for our guests. We have noted the issue of locals who ply the beach selling their wares. Our Head of Security has been informed about it and I have no doubt that this issue will be solved to enable our guests enjoy walking on the beach.We trust you will stay with us again whenever you are in Accra.Yours sincerely,

Dear Gary,We are very grateful for the perfect rating after staying with us.Look forward to hosting you again.Best regards

Dear Judith,We are glad to have this review and rating from you after staying with us. It is really heartwarming to hear that the overall stay was amazing and we did not disappoint you. Our Chef and his team will hear about your compliments about them and the succulent and mouth watering food. This, I know, will be a source of motivation to them to always offer nothing but the best. We are also happy to note that you took notice of our clean and tidy gardens which have earned us several awards including our food.Regarding the late cleaning of rooms, some guests request for that. We will let the Housekeeper know and see how best we can minimize it if it is creating a challenge.We definitely would like to have you back to stay with us whenever you are in Accra.Best regards

Dear Kierra,Thank you very much for the rating after your recent stay with us.We look forward to having you back in the near future.Best regards

Dear Joy,We are grateful for your feedback and rating after your recent stay with us.We look forward to having you back as our guest in the near future.Best regards

Dear Adeshina,I am grateful for the feedback and rating after your recent stay with us. I am particularly very excited to know that the hotel was warm and comfortable whiles the porters and cleaners exhibited excellent professional services making your stay good. I am however very sorry to hear that the staff who welcomed you during check in was rude. Florence is one of our best staff and has received several commendation from our guests for for warm and friendly reception. It is therefore surprising that she should put up that behavior. I would have a word with her. We are a very friendly and hospitable hotel and I trust you will give us another opportunity to experience our Ghanaian hospitality.Yours sincerely,

Dear Lisa Maria,Thank you for the rating after staying with us.We look to welcoming you back in the near future.Kind regards

Dear Alisa,Thank you very much for the feedback and rating.Look forward to welcoming you back in the near future.Kind regards

Dear Sylvia,Thank you for the feedback after your recent stay with us. It is heartwarming to hear that you felt very safe and welcomed during your one week stay with us with the staff being friendly. Your overall experience was was lovely with the food amazing. We have noted the lows during your stay: slow service by staff sometimes when an order is placed. This has been addressed by the Food and Beverage Manager to improve.We are happy that you will recommend us and see you again. Will be delighted to have you.Look forward to hosting you again.Best regards

Dear Ayanna,We are grateful for sharing your rating after staying with us.Looking forward to your stay with us.Regards

Dear Gabrielle,Thank you for staying with us and sharing your review. We are glad to know that you stayed with us twice whilst in Ghana and that the first stay was amazing when you were allocated room in the luxury wing. The breakfast was great, pool immaculate and staff welcoming and helpful.We are very sorry to know that a roach was found in your room and want to inform you that the whole block has been fumigated against insects. We also checked our records which indicated that your booking was for single occupancy in your name and so if anyone other that yourself should come to the reception to activate a key, questions would be asked to ensure that it is the occupant of the room. The hotel would want to keep her guests safe at all times. Sorry you were not happy about it.Please let us have you as our guest again whenever you are in Accra to experience our warm hospitality.Yours sincerely,

Dear Akosua,Thank you for staying with us and sharing your rating.We look forward to welcoming you back in the near future.Kind regards

Dear Philip,Thank you for staying with us and sharing your rating.We are grateful and look forward to welcoming you back in the near future.Yours sincerely,

Dear Louis,We are grateful for the rating after your stay with us.See you again in the near future.Best regards

Dear Mohamed,We are so grateful for rating us 5/5 after staying with us.Look forward to hosting you again in the near future.Best regards

Dear Chris,Thank you very much for staying with us. We are grateful for the feedback. We are glad to note that your viewing of sunset on the Atlantic ocean was gorgeous but for for the the trash on the beach your experience would have been flawless. The hotel is always working hard to keep the beach clean by organizing men who go round to daily cleaning. We are also coordinating with the beach authorities to help make the beach clean as a tourist destination for our visitors.We trust that the next time you visit, you will see see an improvement to enjoy the beach.Kind regards

Dear Maurice,Thank you very much for your kind words after staying with us and we will continue to live up to our brand. We are particularly excited to know that you will recommend us highly to others.We definitely look forward to welcoming you back.Best regards

Dear Maegane,We are grateful for the rating. Thank you for staying with us. Look forward to welcoming you back in the near future.Kind regards

Dear Dilichukwu,We are grateful for your feedback of our excellent service, restaurant options and bar services after staying with us. We will continue to offer high quality services to our customers.Look forward to having you back in the near future.Kind regards

Thank you very much for the rating after staying with us.Look forward to welcoming you back in the near future.Kind regards

Dear Debo,Thank you for sharing your feedback after your stay with us. We are happy to know that the staff are very good and the property beautiful. This goes to show that the regular training of the staff is yielding results. The property has won awards on being the best kept property and we strive to maintain that.We are deeply sorry for the 2 things we did not do right which could have been avoided. It has been taken up and addressed to avoid a recur. We hope you will give us another opportunity to make it up to you.Yours sincerely,

Dear Reena,Thank you for staying with us and sharing your feedback. We are sorry we did not meet your expectation.Look forward to having the opportunity to make it up to you.Yours sincerely

Dear Serina,Thank you for sharing your feedback after staying with us.We are excited to know that you found the property to be great and the food tasty. Thank you for appreciating the amazing massage at the spa by Dora and team. We are happy to know that you will definitely stay with us again.Our sincerest apologies for the air condition which did not cool to your expectation. We have noted the issues raised and they are being given the utmost attention including the beach. Regarding the check out time, we are normally flexible and I am glad the receptionist helped.We look forward to welcoming you back.Kind regards

Dear Reena,Thank you for staying with us and sharing your rating.Kind regards

Dear Kwabena,Thank you for the rating after staying with us.We look forward to welcoming you back in the near future.Kind regards

Dear Onyekachi,Thank you very much for staying with us and sharing your rating. We are grateful and look forward to welcoming you back in the near future.Kind regards

Dear Chelsea,We are so grateful for staying with us and rating us 5/5.We look forward to welcoming you back in the near future.Best regards

Dear Julie,We are grateful for for your rating. Thank you very much for staying with us.Look forward to having another opportunity to host you.Kind regards

Dear Julie,Thank you very much for staying with us and sharing your review. It is heartwarming to hear that our staff are the friendliest you have come across and the place magical. This compliment will be shared with the staff to motivate them to do what we do best- making our guests feel at home.I have noted the issue of noise from the beach some nights- my sincere apologies. This is being handled by management with the beach authorities to ensure our guests enjoy their stay without any noise. Your request to have an extra toilet roll in the room has been passed on to the Housekeeper.We look forward to having you back with us in the near future.Best regards

Dear Sara,Thank you for staying with us and sharing your review. We are indeed happy to hear that you loved the time you stayed with us- Amazing food and incredible staff, that is what we stand for.We have noted your recommendation to have a gift shop for souvenirs and other items in the hotel. This will be looked at.We look forward to having you with us again in the near future.Kind regards

Dear Mukalazi,Thank you for staying and giving us your review. We have noted the issues raised and happy to inform you that the televisions are being upgraded in all the rooms. We have begun doing that already. Friday nights in the hotel is busy for guests to release the week's stress. On weekends, we have the place lively and busy at the beach, pool and restaurant areas as the hotel offers both leisure and business services to our guests.Regarding cleaning of the beach, the hotel is always cleaning its part of the beach area and also partnering with the beach authorities, the community leaders and tourism authority to address this.We are sorry we did not meet your expectation but I hope we will be given another opportunity to make it up to you.Yours sincerely

Dear Tammy,Many thanks for rating us 5/5.We look forward to hosting you again very soon.Kind regards

Dear Candace,Thank you for staying with us and sharing your rating. We are grateful and look forward to welcoming you back in the near future.Best regards

Dear Kenneth,Thank you very much for the review after staying with us. It is indeed heartwarming to get positive feedback from your stay. We are very excited to hear that the staff were very efficient, professional and accommodating making you feel very stay welcome. Bharati at the front desk is an asset and we are glad you noticed it. Dora and Agnes at the spa are there to take our guests on an unforgettable journey of relaxation. We will definitely pass on your commendation to these staff to motivate them the more.We really look forward to welcoming you back in the near futureBest regards

Dear Rosetta,Thank you very much for staying with us. We are grateful for the review and look forward to welcoming you back in the near future.Best regards

Dear Ekene,Thank you for staying with us. We are very grateful for the review.We look forward to welcoming you back in the near future.Best regards

Dear John-Michael,Thank you for staying with us and sharing your review. We are excited to know that service was good, enjoyed your stay and that breakfast was fantastic. We have noted your concern about the furniture. We will be replacing them in a short while.We look forward to welcoming you back in the near future.Yours sincerely,