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Reviews of Sands Acapulco Hotel & Bungalows

2.5 out of 5
Sands Acapulco Hotel & Bungalows
Costera Miguel Aleman 178 Frac, Acapulco, GRO

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 206 reviews" "
Rating 8 - Good. 65 out of 206 reviews" "
Rating 6 - Okay. 43 out of 206 reviews" "
Rating 4 - Poor. 22 out of 206 reviews" "
Rating 2 - Terrible. 17 out of 206 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan, Libertyville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel staff are very friendly and helpful.
Response from rabasa on Dec 19, 2022
Thank you for your commments hope to see you soon Roberto Gomez reservations

2/10 Terrible

aura

Stayed 3 nights in Jul 2022

8/10 Good

Lino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bungalow was nice and clean. Everything worked correctly. The hotel is close to everything you need. Very good for the price.
Stayed 6 nights in May 2022

8/10 Good

Maria

Travelled with family
Liked: Staff & service
Stayed 1 night in Apr 2021
Response from rabasa on Apr 26, 2021
Gracias por sus comentarios esperamos verlos pronto Roberto Gomez

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff, very clean and comfortable rooms. Great location- close to beach and shopping areas.
Stayed 7 nights in Jan 2021
Response from rabasa on Mar 16, 2021
Thanks for your comments, hope you come back soon Regards from sunny Acapulco

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ice clean family hotel.
This is a long standing hotel in Acapulco. It caters to familoes with a big play area for kids. The pool is clean. Before the virus thry served a nice free breakfast. . The staff is friendly and helful. The place is well maintained and the gardens are beautiful. A good deal in Acapulco!
Stayed 4 nights in Oct 2020
Response from Rabasa on Oct 13, 2020
Thanks you for your comentas Roberto Gómez reservations

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was not good at all.I am disappointed. Problem with wifi, flush lever not working in washroom, no power socket in bedroom, no blanket, Only one item for the day in breakfast. no proper response in reception I will not suggest anyone to book this hotel
Stayed 3 nights in Apr 2019
Response from rabasa on Jun 13, 2019
Good morning Can you please tell us your room number Thanks Roberto Gomez

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2019
Response from Rabasa on Apr 3, 2019
Gracias por su comentario Roberto Gomez de reservaciones Hotel Sands Acapulco

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Stayed 2 nights in Feb 2019
Response from rabasa on Apr 3, 2019
Gracias por su comentario Roberto Gomez de reservaciones Hotel Sands Acapulco

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Rabasa on Jan 10, 2019
Gracias por su comentario Roberto Gómez de reservaciones hotel sands Acapulco

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cheery, family place
I found this to be the best run hotel in Acapulc, and I go there often. Its bright and cheery and immaculately landscaped. The breakfast is great and served at your table by a cheery staff. The pool is clean and there loads of rides for kids. Its right in the heart of acapulco but is a quiet oasis.
Stayed 4 nights in Dec 2018
Response from rabasa on Jan 1, 2019
Thanks for your comments, hope to see you soon again Roberto Gomez reservations

2/10 Terrible

Verified traveller

Stayed 3 nights in Nov 2018
Response from Rabasa on Nov 29, 2018
Gracias por su comentario Roberto Gómez de reservaciones hotel sands Acapulco

10/10 Excellent

Patricia, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
Beautiful hotel just behind the hotels on the beach. Central to everything, bars and restaurants although not disturbed by any noise. We stayed in the bungalows which are set in beautiful gardens and are spacious enough. The rooms and outdoor areas are cleaned daily as is the beautiful pool. The included breakfast is substantial (mexican). Although we didn't have children with us, the facilities for kids were amazing. Buses run up and down that take you the length of the bay and further for a few pesos. The staff were very friendly and helpful.
Stayed 2 nights in Jan 2018
Response from Rabasa on Jan 30, 2018
Thanks for your comments Hope to see you soon Roberto Gomez reservations hotel sands acapulco

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Rabasa on Jan 30, 2018
Gracias por sus comentarios esperamos verlos pronto Roberto Gomez Reservaciones Hotel Sands Acapulco

8/10 Good

Tony, Oklahoma

Liked: Cleanliness, staff & service
private bungalows in good location. Great deal!
It was good price for the money. Goodnlocation one blocknoff the main street . I stayed in 2 seperate bungalows ans both were great !

8/10 Good

Tony, Agra , ok

Liked: Cleanliness, property conditions & facilities, room comfort
Great for the price and location
I stayed on the bungalows part which is separate and private. I had a single king bed but I think they may have had multi room bungalows also. One block off the costera and the beach. Old but clean and well kept. Light breakfast each morning which alternates not very much but ok. All in all it wasn't fancy but it was worth the money and the location is spot on. I used to live in Acapulco and I think it's a good value for the location. Just make sure to make reservation a day in advance because there seems to be a delay in getting them. I think someone get them an an email and then sends the paper to the front desk and that person only works certain hours. Which is expected for a mom and pop place like this.

8/10 Good

dwight, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed in a bungalow,close to beach.Good restaurants nearby.Friendly staff ,had a good time.

8/10 Good

james hogan

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Linda from Canada, Zihuatanejo

Liked: Property conditions & facilities
Good price for an overnight
We stayed in the hotel last year. This time we stayed across the street in the little bungalows. We had 2 rooms for us and our friends. The grounds are beautifully kept. However, some of the ants that live there inhabited one of our rooms. I wish the windows could open because I was too cold with the a/c on and too warm without it. An open window and ceiling fan would have been great. The last time we were here, parking was free. Now there is a charge.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night, no ac in the bathroom, it was like a sauna there

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service

2/10 Terrible

noel, Bethesda MD

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a lot of work
you get what you pay for first night shower clogged up and drained into our room, second nght toilet broke it took them all day to fix it, third night power went out no generator and the room was extremely hot, bedding is old and the mattress is a rock.

10/10 Excellent

Giovanni

Stayed 4 nights in Feb 2023

8/10 Good

Joule

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: lugar adecuado para niños. Juegos, minigolf, Alberca. Todo bien. Contras: dentro de los bungalows no había internet.
Stayed 4 nights in Oct 2022
Response from rabasa on Oct 25, 2022
Gracias por sus comentarios esperamos verlos pronto Roberto Gomez reservaciones hotel Sands Acapulco

8/10 Good

Erasto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno
El hotel estuvo bien, lo único que le faltó, fue más dinámicas para los niños dentro de él.
Stayed 2 nights in Jul 2022
Response from rabasa on Aug 2, 2022
Gracias por sus comentarios, esperamos verlos pronto Roberto Gomez

4/10 Poor

CARLOS

Stayed 2 nights in Jun 2022
Response from rabasa on Aug 2, 2022
Gracias por sus comentarios, esperamos verlos pronto Roberto Gomez

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NO ME PARECE EL COBRO DEL ESTACIONAMIENTO
Me parece bien el hotel si vas en familia pero eso de cobrar el estacionamiento a mi parecer no está bien Y menos si está en el mismo establecimiento mejor que le agreguen esos 100 a la renta de la habitación es menos incomodo para el cliente
Stayed 3 nights in Dec 2021
Response from rabasa on Dec 7, 2021
Gracias por su comentario, l tomaremos muy en cuenta Gracias nuevamente Roberto Gomez

10/10 Excellent

Maria Guadalupe Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, comodidad y limpieza
Muy cómodas las camas y las almohadas, el cuarto muy limpio, muy buena atención del personal, atención eficiente y amable. Muy tranquilo, sin ruido, excelente para pasar unos días de descanso.
Stayed 2 nights in Nov 2021
Response from rabasa on Dec 1, 2021
Gracias por sus comentarios, esperamos verlos pronto. Roberto Gómez reservaciones hotel SANDS Acapulco

10/10 Excellent

Elia Yunue

Stayed 2 nights in Nov 2021

8/10 Good

ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien. Gracias
Stayed 1 night in Oct 2021
Response from Rabasa on Nov 5, 2021
Gracias por su comentario esperamos verlos pronto Roberto Gómez Reservaciones hotel sands Acapulco

8/10 Good

luis mendoza

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Las albercas agradable y limpias, lo que no me gustó es ya que está uno ahí le dicen que todo es aparte el estacionamiento el frigo bar y cada una por 100 pesos por día pudiendo mencionar antes de esa condición
Stayed 3 nights in Oct 2021
Response from Rabasa on Nov 4, 2021
Gracias por sus comentarios esperamos verlos pronto Roberto Gómez Reservaciones hotel sands Acapulco

10/10 Excellent

Rosario

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estuvimos muy a gusto, y todo muy agradable durante nuestra estancia
Stayed 2 nights in Jul 2021
Response from rabasa on Jul 31, 2021
Gracias por sus comentarios esperamos verlos pronto Roberto Gomez

8/10 Good

Alejandro

Liked: Staff & service, property conditions & facilities, room comfort
Había goteras
Más o menos
Stayed 3 nights in Jun 2021

8/10 Good

José Angel

Business traveller
Liked: Cleanliness
Stayed 1 night in May 2021
Response from rabasa on May 16, 2021
Gracias por sus comentarios esperamos verlos pronto Roberto Gomez reservaciones hotel Sands Acapulco

10/10 Excellent

EDGAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno, bonito, limpio y económico
Buen servicio atención y excelente calidad
Stayed 3 nights in Apr 2021
Response from rabasa on Apr 25, 2021
Gracias por sus comentarios, esperamos verlo pronto Roberto Gomez

8/10 Good

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from Rabasa on Apr 5, 2021
Gracias por su comentario esperamos verlos pronto Roberto Gómez Reservaciones hotel sands Acapulco

8/10 Good

Dey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from rabasa on Mar 16, 2021
Gracias por sus comentarios, esperamos verlos pronto Roberto Gomez

10/10 Excellent

MIGUEL ANGEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estuvo excelente el unico pequeño detalle es que por la vegetacion a veces se metian algunas cucarachas
Stayed 2 nights in Feb 2021
Response from rabasa on Mar 16, 2021
Gracias por sus comentarios, esperamos verlos pronto Roberto Gomez de reservaciones hotel Sands Acapulco

10/10 Excellent

ERICK

Stayed 3 nights in Dec 2020
Response from rabasa on Jan 13, 2021
Gracias por sus comentarios Esperamos verlos pronto Roberto Gomez reservaciones hotel Sands acapulco

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
No es como lo parece
No cumple con las caracteristicas descritas
Stayed 1 night in Dec 2020

10/10 Excellent

Luis roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020
Response from rabasa on Nov 10, 2020
Gracias por sus comentarios, esperamos verlos pronto Roberto Gomez

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermosa experiencia sands
Fue una experiencia muy agradable pensábamos pasar unos 5 dias y nos que damos 13 días asi fue de maravillosa nuestra estancia todo muy bonito y los empleados muy amables y respetuosos
Stayed 3 nights in Oct 2020
Response from Rabasa on Oct 27, 2020
Muchas gracias por sus comentarios esperamos verlos pronto Roberto Gómez de reservaciones de hotel Sands

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
En la reservación que hice en linea, vlsramente decia que incluían 2 desayunos continental, y al llegar al hotel me comentaron que no aplicaba por que no estaban dando ninguna comida, eazon por lo cuál no me hospede y busqué otra opcion
Stayed 2 nights in Oct 2020
Response from rabasa on Nov 10, 2020
Disculpe lo que sucedio, gracias por sus comentarios Roberto Gomez

10/10 Excellent

Brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Rabasa on Oct 13, 2020
Thanks for your comments regards Roberto Gómez

6/10 Okay

Salvador

Travelled with family
Liked: Cleanliness, room comfort
El cuarto muy limpio y amplio, no salió agua caliente. Los juegos infantiles un poco descuidados, ofrecen desayuno gratis y a la mera hora no lo dan según qué por lo del COVID, eso no me pareció adecuado y más porque no avisan desde antes. Cobran el estacionamiento $120
Stayed 1 night in Sep 2020
Response from rabasa on Sep 8, 2020
Gracias por sus comentarios Roberto Gomez

10/10 Excellent

Maria de Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio desde la llegada, limpieza y medidas de higiene como lo estableció el gobierno; la atención fue casi personalizada, es por eso que no tuvimos ningún problema, alberca muy bonita, de buen tamaño; la habitación muy bien. Espero regresar pero ahora con mis nietos ya que existen juegos que les harán pasar muy buenos momentos. Muchas gracias
Stayed 4 nights in Jul 2020
Response from Rabasa on Oct 13, 2020
Gracias por sus comentarios esperamos verlos pronto Roberto Gómez de reservaciones

6/10 Okay

Le goff

Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Rabasa on Mar 3, 2020
Gracias por su comentario Roberto Gómez Reservaciones hotel sands Acapulco

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nunca te dicen que llegando allá te van a cobrar el estacionamiento $120 la noche ,,, el cuarto se quedaba sin agua cada que tenías que bañarte y no salía hasta que mandaban al plomero ,,,, en la entrada de los bungalows horrible allí amontonan la basura para que se la lleve el camión , en recepción el tipo que me tocó muy pedante ,,, el desayuno es un huevo , café y agua de frijol ,,,, nada recomendable
Stayed 2 nights in Feb 2020
Response from Rabasa on Feb 25, 2020
Gracias por su comentario,Roberto Gómez Reservaciones hotel sands Acapulco