Front of property

Reviews of Ritz Acapulco Hotel All Inclusive

3 out of 5
Ritz Acapulco Hotel All Inclusive
Av. Costera Miguel Aleman 159, Acapulco, GRO

Reviews

7.8

Good

Rating 10 - Excellent. 314 out of 890 reviews" "
Rating 8 - Good. 290 out of 890 reviews" "
Rating 6 - Okay. 160 out of 890 reviews" "
Rating 4 - Poor. 72 out of 890 reviews" "
Rating 2 - Terrible. 54 out of 890 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice experience and I will come again.
Stayed 3 nights in Mar 2024
Response from ritz on Mar 27, 2024
fue un placer tenerlos en el Ritz, los esperamos nuevamente. saludos

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from ritz on Mar 27, 2024
Fue un placer tenerlos en Ritz Acapulco, saludos

8/10 Good

Jose Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good!
Stayed 4 nights in Feb 2024
Response from ritz on Mar 27, 2024
fue un placer tenerlo en casa. los esperamos muy pronto

10/10 Excellent

Danielle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, priced just right. Food isn't the best quality, but again great for the price. We will be back.
Stayed 2 nights in Jan 2024
Response from ritz on Mar 27, 2024
Muchas gracias por su visita y tiempo dedicado a contestar la encuesta, su opinion es muy importante. saludos cordiales

4/10 Poor

GLORIA LETICIA

Stayed 3 nights in Oct 2023

4/10 Poor

Leticia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotels needs maintenace. Durty beaches.... Not pleasant....
Stayed 1 night in Oct 2023
Response from ritz on Oct 10, 2023
Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Lo que tiene el hotel esque está muy viejo si lo remodelarán estaría mejor, luego en el buffet no ay variedad de comida unas 4 cositas para comer.yo no recomendaría este hotel.
Stayed 4 nights in Oct 2023
Response from ritz on Oct 10, 2023
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, frente al mar y cerca de la avenida, comida rica, alberca con agua muy caliente para mí gusto, la gente desconsiderada y abusiva, parece que no sabe leer que no deben apartar camastros, todo ocupado y nadie en ellos en todo el día. Como sugerencia la música para.ambienar los alimentos debería ser más suave y a un volumen moderado, el mar está padre, pero no es para los más pequeños está al playa con una ligera bajada lo que la hace profunda. El último día se descompuso el elevador por la lluvia. Pero en general le pongo un 8.5. Si volvería.
Stayed 2 nights in Sep 2023
Response from ritz on Sep 23, 2023
Fue un placer recibirla en esta su casa, gracias por su confianza. Es un gusto conocer su experiencia . Estaremos encantados de atenderla muy pronto.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ritz on Sep 23, 2023
saludos cordiales, gracias por su visita,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay again for the service.
Service was outstanding, food was very good. location is excellent. Hotel itself is very clean, just dated. Needs a good refresh. Daily activities seemed to be the exact same daily.
Stayed 3 nights in Sep 2023
Response from ritz on Sep 23, 2023
Gracias por sus comentarios para nosotros son muy valiosos para seguir con la mejora continua, los esperamos en un futuro, saludos

4/10 Poor

DANTE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean water taoilet not pass ater tower not clean
Stayed 4 nights in Aug 2023
Response from ritz on Aug 29, 2023
. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decepción total
En general el personal muy amable y atento, pero en toda nuestra estadía nos quedo a deber, dejo de funcionar el aire acondicionado los 5 días que estuvimos ahí, desde el primer día TODOS nos enfermamos horrible del estómago con diarrea, la alberca estaba súper sucia y no la limpiaban y para rematar en 2 de nuestras habitaciones salieron cucarachas HORRIBLE, creo que dejo de ser lo que era hace años, se podría considerar de 2 estrellas no le podría dar más, dejo mucho que desear, pero la verdad es que el personal trato de hacer lo mejor y apoyarnos en cualquier cosa que pedíamos, lástima que había cosas que no se pudieron resolver, nos vamos decepcionados.
Stayed 4 nights in Jul 2023
Response from ritz on Aug 29, 2023
le ofrecemos una disculpa por los inconvenientes que nos menciona ya que no es la experiencia que deseamos para nuestros huéspedes, Esperamos que en un futuro cercano nos dé la oportunidad de atenderles nuevamente y compensar el servicio recibido.

2/10 Terrible

Mabel

Travelled with family
Disliked: Property conditions & facilities
Las instalaciones super viejas, saturado de gente excediendo la capacidad del hotel. De lo mal que lo estabamos pasando nos salimos y nos tuvimos que ir a otro hotel con esto dicho no hace falta describir la mala experiencia :(
Stayed 4 nights in Jul 2023
Response from ritz on Jul 24, 2023
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

10/10 Excellent

juana farias

Liked: Cleanliness, staff & service, property conditions & facilities
The people was so nice
Stayed 4 nights in Jul 2023
Response from ritz on Jul 19, 2023
Fue un placer recibirla en esta su casa, gracias por su confianza.

2/10 Terrible

Lisandro

Travelled with group
Disliked: Property conditions & facilities
The beds are old and I got bitten by bedbugs my whole stay. I asked to change sheets and they still left the same ones. And I got more bites all over my body
Stayed 4 nights in Jul 2023
Response from ritz on Jul 19, 2023
Lamentamos que la estancia no haya sido tan buena como esperabas. Apuntamos tus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia a nuestros huéspedes. Gracias por tu opinión.

4/10 Poor

Elida

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Extremely outdated, served hot beers the whole time, in a great area just needs to be updated wouldn’t stay again
Stayed 4 nights in Jul 2023
Response from ritz on Jul 19, 2023
gracias por su opinión la cual es muy importante para detect6ar nuestra áreas de oportunidad.

2/10 Terrible

Gloria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from ritz on Jul 19, 2023
gracias por visitarnos, saludos

4/10 Poor

Ricardo

Stayed 1 night in Jun 2023
Response from ritz on Jun 19, 2023
gracias por hospedarse con nosotros es un gusto tenerlos como huespedes. esperamos contar nuevamente con su visita. saludos cordiales

2/10 Terrible

Ruth, San Benito

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old dirty thin towels. No ac. It was not working. Very hot. The beds were very hard old linens only sheet and comforter. Very old . They stole something from outside on the security part of beach and they did not care. Tub was peeling. Outlets were not osha standard and many things wrong. Definitely not worth the money it costs to stay. I tried many times calling Expedia and no one answered me. Hotel should not have 1 star. I want a refund.
Stayed 3 nights in May 2023
Response from ritz on Jun 16, 2023
Lamentamos mucho que su estancia no haya sido agradable, permítanos ofrecerle una sincera disculpa. Nuestro objetivo es que nuestros huéspedes reciban un trato agradable y atender sus solicitudes. Su opinión es muy valiosa, por lo que daremos seguimiento a su comentarios constructivos para mejorar en las áreas de oportunidad que nos indica a fin de brindarle una estancia más agradable. saludos cordiales

4/10 Poor

Megan

Travelled with partner
Outdated rooms, staff acted like they loathed having to work there, with the exception of one man in the Fiesta dining room. Food was okay, desserts and pastries were sickeningly sweet. There was a cockroach in our room and we had to call the front desk twice to get it cleaned out. They said it was because only one person was working the front desk. Why? Poor overall service.
Stayed 2 nights in May 2023
Response from ritz on May 17, 2023
le agradecemos el tiempo dedicado a enviarnos sus comentarios. Lamentamos que su estancia no haya sido satisfactoria, permítame ofrecerle una sincera disculpa. Tenga la certeza de que consideramos todos sus comentarios constructivos para reforzar las áreas de oportunidad que nos indica, haciendo los cambios necesarios y nuestros huéspedes a fin de atenderle como se merece.

2/10 Terrible

Sonia Irma Solis

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I don’t know where to begin. The hotel is very very old , I would maybe give it 2 stars. The faucet from the bathtub looked like it was carved out of the wall and someone shoved it in. We were forced to move to a different room after we were already installed because of repairs on the floor we were at. The only option that was offered to us to make up for it was to check out later ( what a joke ). The only bar by the pool was only in service for a few hours and not every day ( we stayed for 6 days ). Nor was premium liquor available for all inclusive this was a HUGE disappointment, only buffet style dining was available . DO NOT spend your hard earned money at this hotel . I have stayed at other all inclusive hotels this place was SO disappointing. I would like my money back or at least a portion of it.
Stayed 7 nights in May 2023
Response from ritz on Jun 6, 2023
Reciba un cordial saludo, agradecemos mucho sus valiosos comentarios los cuales nos permiten la mejora continua, prestaremos mayor atención a los detalles mencionados y daremos un puntual seguimiento, me permito ofrecerle sinceras disculpas y nos dé la oportunidad de atenderle en esta su casa y superar sus expectativas.

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritz hotel. Worse hotel we been in
Place was old Have to wait to shower cause they didn’t have enough towels we had to wait hrs to get them customer service we’re not helpful Their food wasn’t very good same thing everyday Pool towels were stinking also they never had enough for everyone’s also had to wait for them and only allowed 1 towel a day per person even if they get wet from kids splashing they didn’t exchanged for a dry one cause it was only one a day no matter what. Also sound sound of traffic and the music from other areas were so loud at all night hard to fall asleep
Stayed 9 nights in Apr 2023
Response from ritz on May 13, 2023
Lamentamos mucho que su estancia no haya sido agradable, permítanos ofrecerle una sincera disculpa. Nuestro objetivo es que nuestros huéspedes reciban un trato agradable y atender sus solicitudes. Su opinión es muy valiosa, por lo que daremos seguimiento a su comentario

10/10 Excellent

John

Stayed 8 nights in Apr 2023
Response from ritz on Jun 6, 2023
saludos

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from ritz on May 22, 2023
saludos

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los alimentos muy ricos y todos muy gentiles.
Stayed 5 nights in Apr 2023
Response from ritz on Apr 24, 2023
Muchas gracias por su preferencia, fue un placer recibirlos en esta su casa.

10/10 Excellent

Felix Mendez

Stayed 8 nights in Mar 2023
Response from ritz on Apr 30, 2023
saludos

10/10 Excellent

Carlos Alberto Angel Bello

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, excellent housekeeping, variety of food and drinks
Stayed 6 nights in Mar 2023
Response from ritz on Apr 4, 2023
sabemos que los comentarios de nuestros huéspedes son la clave del éxito!Le enviamos un cordial saludos y esperamos que nos visiten muy pronto

6/10 Okay

david

Stayed 2 nights in Mar 2023
Response from ritz on Apr 15, 2023
saludos

8/10 Good

Luis

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2023
Response from ritz on Apr 8, 2023
saludos

2/10 Terrible

lorena p, simi valley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was terrible, they don’t know what customer service is, I don’t get the room that I booked thru Expedia, the A/C didn’t work got moved to another room the bathroom was flooded, got moved to another room that was not what I paid for with the promise that they were gonna fix the a/c, next day came around a/c was not fixed. Asked to speak to the general manager he just told Marta at the front desk to tell me that if I didn’t like it to cancel thru Expedia. I wouldn’t come Back even if it was free. Terrible overall, don’t waste your money not worth it. Expedia should not have this type of hotels in their listings.
Response from ritz on Feb 19, 2023
Gracias por su reciente visita y por compartirnos su retroalimentación, le ofrecemos una disculpa por los inconvenientes que nos menciona ya que no es la experiencia que deseamos para nuestros huéspedes, Esperamos que en un futuro cercano nos dé la oportunidad de atenderles nuevamente y compensar el servicio recibido.

10/10 Excellent

Nancy, danielsville

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel has basics needs, food was good, nice beach
Stayed 2 nights in Feb 2023
Response from ritz on Feb 19, 2023
Fue un placer recibirte y estamos más que felices de saber que tuviste una estancia agradable con nosotros. saludos

10/10 Excellent

Martine

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable and good service
Stayed 15 nights in Jan 2023
Response from r5itz on Feb 19, 2023
gracias por sus valiosos comentarios que nos ayudan a mejorar cada día. esperamos tenerlos nuevamente en esta su casa. saludos

2/10 Terrible

Leticia

Stayed 4 nights in Jan 2023

6/10 Okay

Paul

Stayed 4 nights in Jan 2023
Response from ritz on Jan 24, 2023
saludos

8/10 Good

Lenay

Travelled with partner
Liked: Cleanliness, staff & service
We liked the staff, the atmosphere, and the view from our room. The lady who made omelets at breakfast was awesome! We also enjoyed the people who booked tours and excursions.
Stayed 8 nights in Jan 2023
Response from ritz on Jan 23, 2023
Gracias por tomarse el tiempo de compartirnos sus comentarios, nos da gusto saber que disfruto de su estancia, esperamos seguir siendo su mejor elección en Acapulco. Estamos a sus órdenes, reciba un afectuoso saludo por parte de todo nuestro equipo.

10/10 Excellent

Cristian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience, great service and great food. The bar is a must.
Response from RITZ on Jan 20, 2023
Reciba gratos saludos, nos es muy grato saber que ha disfrutado en esta su casa, esperamos seguir contando con su preferencia cuando visite esta hermosa ciudad, estamos a sus órdenes en todo momento.

10/10 Excellent

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
m
Stayed 28 nights in Dec 2022
Response from ritz on Jan 20, 2023
Saludos

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
The entire staff was incredibly friendly and accommodating. The property is clean and comfortable. The beach is also great
Response from ritz on Dec 29, 2022
muchas gracias por sus amables comentarios, nos alegra haya disfrutado sus vacaciones con nosotros, ha sido un placer servirle y con mucho gusto esperamos vuelva pronto, saludos.

8/10 Good

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
Enjoyed a 7 day holiday at the Ritz. It’s a dated property, like most in Acapulco, so if you go with that in mind - you won’t be disappointed. Great service and staff. Food especially good for this all-inclusive.
Response from ritz on Dec 29, 2022
Gracias por tomarse el tiempo de compartirnos sus valiosos comentarios, nos alegra saber que ha disfrutado de su estancia, esperamos seguir siendo su mejor elección en este bello destino. Estamos a sus órdenes, reciba un afectuoso saludo por parte de todo nuestro equipo.

2/10 Terrible

Ernesto

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I don't get the room what I payed for.
Response from ritz on Dec 17, 2022
Muchas gracias por su visita, esperamos nos de la oportunidad de superar sus expectativas en una futura estancia.

8/10 Good

Marcos

Liked: Cleanliness, staff & service, amenities
Food options limited and not very good. Room needs a new paint job and table needs to be replaced.
Stayed 12 nights in Nov 2022
Response from ritz on Nov 27, 2022
tomaremos en cuenta sus comentarios para mejorar nuestros servicios.

4/10 Poor

Victor M

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2022

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 7 nights in Nov 2022
Response from ritz on Nov 19, 2022
Gracias por tomarse el tiempo de compartirnos sus valiosos comentarios, nos alegra saber que ha disfrutado de su estancia

6/10 Okay

Shanice

Travelled with partner
Nice stay for the price. Ocean view room had of course an amazing view! Room stayed cool & was spacious. Internet was reliable. Bathroom needed updating. TV was small & only had Spanish speaking channels but the view was better anyway. Room didn’t have a refrigerator/microwave or full length mirror. Food was just okay. The resort was great during the week but as soon as Thursday came, more and more guests started to arrive. By Saturday, it was so packed, hardly anywhere to sit in the restaurant, kids screaming everywhere!, and way too many people in the pool. Security & bell boys were super helpful. Front desk weren’t so friendly.
Response from ritz on Nov 7, 2022
Reciba un cordial saludo, agradecemos mucho sus valiosos comentarios los cuales nos permiten la mejora continua, prestaremos mayor atención a los detalles mencionados y daremos un puntual seguimiento. Esperamos tenerlos de nuevo en esta su casa Hotel Ritz Acapulco. Saludos

2/10 Terrible

Oswaldo

Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled like a antique shop
Stayed 1 night in Nov 2022
Response from RITZ on Nov 5, 2022
Lamentamos su inconformidad durante su estancia. saludos

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2022
Response from ritz on Oct 29, 2022
muchas gracias por su visita. los esperamos nuevamente. saludos

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, we really and highly will recommend it.
Stayed 5 nights in Sep 2022
Response from Ritz on Sep 27, 2022
Buenas tardesGracias por sus amables comentarios, es un placer tenerlo en esta su casa Ritz Acapulco, Saludos

2/10 Terrible

Victoria

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wait staff was excellent. Room service was terrible. The towels were super old and tainted. The shower was clogged and they did not provide a hair dryer. The safe was practically falling apart and did not function. The food was so-so. Do not recommend.
Stayed 1 night in Sep 2022
Response from ritz on Sep 23, 2022
Buenos dias Srita Victoria:Antes que nada le queremos ofrecer una disculpa por todo los inconvenientes que tuvo. le comento que secadora de pelo y plancha se le pueden subir cuando la solicite, en cuanto a la habitación pudimos haberle cambiado, si usted nos hubiera informado la situación. Saludos

10/10 Excellent

MARCOS, Van Nuys

Stayed 4 nights in Sep 2022

10/10 Excellent

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente !!!!
Stayed 5 nights in Sep 2022
Response from RITZ on Oct 11, 2022
Gracias por tomarse el tiempo de compartirnos sus valiosos comentarios, nos alegra saber que ha disfrutado de su estancia, esperamos seguir siendo su mejor elección en este bello destino. Estamos a sus órdenes, reciba un afectuoso saludo por parte de todo nuestro equipo.