6 outdoor pools

Reviews of Hotel Palacio Mundo Imperial

4 out of 5
Hotel Palacio Mundo Imperial
Boulevard Barra Vieja No. 3, Acapulco, GRO

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1004 reviews" "
Rating 8 - Good. 286 out of 1004 reviews" "
Rating 6 - Okay. 137 out of 1004 reviews" "
Rating 4 - Poor. 80 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Pilar

Stayed 1 night in Aug 2023
Response from palacio on Sep 19, 2023
Estimado huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por el inconveniente que pasó. Tomo nota de este detalle a mejorar.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco, y pueda notar nuestra mejora.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

8/10 Good

Tomas

Travelled with family
Liked: Cleanliness, staff & service
need to replace old equipment
Stayed 2 nights in Jul 2023
Response from Concierge on Jul 24, 2023
Estimado huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por el inconveniente que pasó. Tomo nota de este detalle a mejorar.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco, y pueda notar nuestra mejora.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport and concert venue
Stayed 3 nights in Jul 2023
Response from Concierge on Jul 24, 2023
Estimado huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por el inconveniente que pasó. Tomo nota de este detalle a mejorar.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco, y pueda notar nuestra mejora.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

4/10 Poor

Ana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Concierge on Jul 10, 2023
Estimada srta: ana Valoro sus comentarios los cuales nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa.Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities
Not at all
Stayed 1 night in Jun 2023
Response from Concierge on Jul 1, 2023
Estimado Sr: JoseEs un gran gusto saber que disfruto plenamente de su visita. Gracias por el tiempo que nos regala con su comentario, crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Tomo nota de los detalles a mejorar.Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco y pueda notar nuestras mejoras.Con profundo agradecimiento,Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

6/10 Okay

Anthony

Stayed 1 night in Jun 2023
Response from Concierge on Jun 22, 2023
Estimado Sr: Anthony Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por el inconveniente que pasó. Tomo nota de este detalle a mejorar.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco, y pueda notar nuestra mejora.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

Xochitl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the club the playa.
Stayed 2 nights in May 2023
Response from Palacio Mundo Imperial on Jun 1, 2023
Estimada Srita: XochitlEs un gran gusto saber que disfruto plenamente de su visita. Gracias por el tiempo que nos regala con su comentario, crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Tomo nota de los detalles a mejorar.Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco y pueda notar nuestras mejoras.Con profundo agradecimiento,Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

2/10 Terrible

Alexandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there
Stayed 1 night in May 2023
Response from palacio on May 31, 2023
Dear :I appreciate the time you took to let us know about your stay. I'm truly sorry to hear about the inconveniences you experienced, I offer you my most sincere apologies. I assure you that we will work on all the details based on your review.My best regards, hoping you could give us the opportunity to have you back and regain your trust.With deep gratitude,Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Is clean and a lot space
Stayed 2 nights in May 2023
Response from concierge on May 25, 2023
Estimado Sr: Mario Es un gran gusto saber que disfruto plenamente de su visita, gracias por el tiempo que nos regala con su comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

Mia

Stayed 3 nights in Apr 2023
Response from concierge on May 9, 2023
Estimado huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco, y pueda notar nuestra mejora.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

6/10 Okay

Tonja, muskegon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.
Stayed 1 night in Apr 2023
Response from Palacio Mundo Imperial on Apr 25, 2023
Dear . Tonja: I appreciate the time you took to let us know your opinion about your stay. Im taking note of the details to improve.Please accept a cordial greeting, hoping that soon we will have the pleasure of giving you a great welcome back in this your home in Acapulco.With deep gratitude, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

6/10 Okay

Adanech

Stayed 1 night in Apr 2023
Response from Palacio Mundo Imperial on May 5, 2023
Estimado huésped:Le agradezco el tiempo para hacernos saber su opinión sobre su estancia. Lamento saber por el inconveniente que pasó. Me gustaría tener la oportunidad de platicar con usted, si está de acuerdo por favor no dude en enviarme su número telefónico a mi correo electrónico.Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com74 44 35 17 00 ext. 7051

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check-in to the amenities, everything was superb.
Stayed 2 nights in Mar 2023

6/10 Okay

Betuel

Liked: Cleanliness, amenities
Stayed 3 nights in Mar 2023
Response from Palacio Mundo Imperial on Apr 25, 2023
Estimado Huésped:Es un gran gusto saber que disfruto plenamente de su visita, gracias por el tiempo que nos regala con su comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. De la misma forma, tomo nota del detalle a mejorar. Agradecemos profundamente su preferencia, será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, Gabriel ManzanarezConciergeconcierge.resort@mundoimperial.com74 44 35 17 00 ext. 7050 o 7052

2/10 Terrible

Zee

Stayed 1 night in Mar 2023
Response from concierge on Apr 5, 2023
Estimado Huésped: Es un gran gusto saber que disfruto plenamente de su visita, gracias por el tiempo que nos regala con su comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. De la misma forma, tomo nota del detalle a mejorar. Agradecemos profundamente su preferencia, será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento, Alejandra JimenezChief Conciergealejandra.jimenez@mundoimperial.com

8/10 Good

IGNACIO, SAN JOSE

Stayed 1 night in Mar 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do around
Stayed 2 nights in Feb 2023
Response from palacio on Mar 7, 2023
Estimado sr. : DanielLe agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento,Cesar CruzConcierge.Concierge.resort@mundoimperial.com74 44 35 17 00 ext. 7052

8/10 Good

ERICK RAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Concierge on Feb 12, 2023
Estimado sr. : Raul Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento,Julio UrbinaConcierge.Concierge.resort@mundoimperial.com74 44 35 17 00 ext. 7052

10/10 Excellent

Guillermo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me la pasé increíble, espero volver pronto
Stayed 1 night in Jan 2023
Response from Concierge on Feb 12, 2023
Estimado Sr. : GuillermoEs un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento,Cesar CruzConciergeConcierge.resort@mundoimperial.com74 44 35 17 00 ext. 7052

6/10 Okay

HOWARD

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pools.
Stayed 19 nights in Jan 2023
Response from Mundo Imperial on Feb 17, 2023
Estimado Sr. : HowardLe agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco.Con profundo agradecimiento,Gabriel CastañedaConciergeConcierge.resort@mundoimperial.com74 44 35 17 00 ext. 7052

10/10 Excellent

Berenice, West Jordan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean friendly staff
Response from Gracias on Jan 6, 2023
Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco.Con profundo agradecimiento,Cesar CruzConciergeConcierge.resort@mundoimperial.com74 44 35 17 00 ext. 7052

10/10 Excellent

Irma

8/10 Good

Julio

Stayed 3 nights in Dec 2022
Response from Concierge on Dec 23, 2022
En Palacio Mundo Imperial nos sentimos honrados de tenerle como nuestro huésped, es para mí y para todos los anfitriones una enorme satisfacción extenderla la más cordial bienvenida, deseándole que disfrute plenamente su estancia

10/10 Excellent

Roel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This property is an excellent place for vacation love .service is great all around is amazing loved it so much i am going and planing to go back already in no more that a month or two
Response from Mundo Imperial on Dec 6, 2022
For us there is nothing more special than the satisfaction of guests like you and your family.We are working so that the situation that has happened with you does not happen again, and the improvement can be noticed as soon as possible.

8/10 Good

Marco

Stayed 3 nights in Nov 2022

4/10 Poor

COURTNEY

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk staff, room service staff, laundry etc were unhelpful and most of the time confused and flustered. Club 89 is a joke and is not worth buying other than to be on a high floor. Lack of communication everywhere. Half the lamps didn't work and the toilet was malfunctioning constantly. Just really frustrating experience.
Stayed 4 nights in Nov 2022
Response from Gracias on Nov 23, 2022
Palacio mundo imperial agradece su preferencias.Tomaremos en cuenta sus comentarios.Saludos.

8/10 Good

Aurora

10/10 Excellent

Silda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very kind and courteous and our spa appointment was also delightful. We had a lot of fun.
Stayed 3 nights in Oct 2022
Response from Gracias on Nov 23, 2022
Palacio mundo imperial agradece su preferencias.Saludos.

10/10 Excellent

Royi

Stayed 3 nights in Jul 2022
Response from Concierge on Aug 11, 2022
Estimado Sr. Solomon: Es un gran gusto saber que disfruto plenamente de su visita gracias por el tiempo que nos regala con su excelente comentario. Crear una experiencia única para nuestros huéspedes siempre es nuestra misión principal. Será un gran placer recibirle de nueva cuenta a esta su casa en Acapulco. Con profundo agradecimiento, Cesar Cruz Concierge Concierge.resort@mundoimperial.com 74 44 35 17 00 ext. 7052

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service
Close to airport
Stayed 3 nights in Jul 2022

6/10 Okay

Carlos

Stayed 4 nights in Jul 2022

8/10 Good

Karina

Travelled with family
Stayed 2 nights in Jun 2022

8/10 Good

fernando

Stayed 2 nights in May 2022
Response from Manager on duty on Jun 11, 2022
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco. Con profundo agradecimiento, La Gerencia

8/10 Good

Ericka

Travelled with family
Liked: Property conditions & facilities, room comfort
Clean lobby and entrance and room. The service was hit or miss. Sometimes was really good and other times food was forgotten.
Stayed 2 nights in May 2022
Response from Manager on duty on Jun 11, 2022
Dear guest: I appreciate the time to let us know your opinion about your stay, I'm sorry to hear about the inconvenience that happened, I take note of the details to improve I send you a cordial greeting, hoping that soon you will give us the pleasure of welcoming you back to this, your home in Acapulco. With deep gratitude, The Management

6/10 Okay

Silvana

Travelled with partner
Liked: Cleanliness
Bad service
Stayed 5 nights in May 2022
Response from Manager on duty on Jun 11, 2022
Dear guest: I appreciate the time to let us know your opinion about your stay, I'm sorry to hear about the inconvenience that happened, I take note of the details to improve I send you a cordial greeting, hoping that soon you will give us the pleasure of welcoming you back to this, your home in Acapulco. With deep gratitude, The Management

6/10 Okay

Jacqueline

Travelled with family
Liked: Property conditions & facilities
We chose this hotel bc of its location adjacent to the convention center and bc it had an all inclusive opinion. However the all inclusive package is not like the ones at beach front resorts. There are more than half of the menu items that are not included and we were actually turned away feom one restaurant alll together. We were promised exclusive access to one lounge which was never even open
Stayed 5 nights in May 2022
Response from Manager on duty on May 11, 2022
Dear guest: I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology. I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management

6/10 Okay

Yadira Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unique: The property is huge, the corridor in front of the hotel is beautiful. The personnel is kind, the best is chef Alain Vazquez. The restaurant Carnivore has an oppressive decoration. What I liked (though for that price it was the least to be expected): the manager paid attention to our health situation (the hotel paid for the doctor's visit and medicine). He offered an extra night with no meals (!). What I didn't like: the food (my son and me got acute gastroenteritis after the first night), some personnel (one of the concierges was supposedly taking care of our situation but on the final day we got to know that the manager didn't even have the faintest idea of what had happened. The furniture is weary, there were no amenities open.
Stayed 4 nights in Apr 2022
Response from Manager on duty on May 11, 2022
Dear guest: I value your comments, they give us a way to think about making adjustments and improving. I thank you for the time to let us know your opinion about your stay, I regret to know for the inconveniences that happened, I offer the most heartfelt apology. I send a cordial greeting waiting for you in the future give us the opportunity to regain your confidence. Respectfully, Management

8/10 Good

Sebastian

Stayed 5 nights in Mar 2022

10/10 Excellent

Mario

Stayed 1 night in Mar 2022

6/10 Okay

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor service at reception.
Stayed 1 night in Mar 2022
Response from Manager on duty on Apr 8, 2022
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa. Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31

6/10 Okay

Enrique

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
El servicio de los meseros en el área de alberca es extremadamente lento y no está padre que una parte sea incluida en alimentos y otra no, aunq el servicio en restaurantes para cenar era muy bueno y la limpieza también estaba muy bien
Stayed 3 nights in Mar 2022
Response from Manager on duty on Apr 8, 2022
Estimado Huésped: Valoro sus comentarios nos dan pauta para reflexionar realizar ajustes y mejorar. Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, le ofrezco la más sentida disculpa. Le mando un cordial saludo esperando en un futuro nos dé la oportunidad de recuperar su confianza. Respetuosamente, La Gerencia Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31

8/10 Good

Oscar

Stayed 3 nights in Mar 2022
Response from Manager on duty on Apr 8, 2022
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco. Con profundo agradecimiento, La Gerencia Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31

6/10 Okay

Verena

Stayed 2 nights in Mar 2022
Response from Manager on duty on Apr 8, 2022
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia, lamento saber por los inconvenientes que pasó, tomo nota de los detalles por mejorar Le mando un cordial saludo esperando que pronto nos dé el placer de darle una gran bienvenida de vuelta en esta su casa en Acapulco. Con profundo agradecimiento, La Gerencia Julio Urbina Manager on duty julio.urbina@mundoimperial.com 74 44 35 17 00 ext. 7221 74 41 31 70 31

6/10 Okay

Selene

Travelled with family, Travelled with family and small children
Liked: Staff & service
The rooms temperature never gets better
Stayed 2 nights in Mar 2022
Response from Manager on duty on Apr 13, 2022
Estimado Huésped: Le agradezco el tiempo para hacernos saber su opinión sobre su estancia y que disfrutó de las instalaciones, tomo nota de los detalles por mejorar. Le mando un cordial saludo. Con profundo agradecimiento, La Gerencia

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
They need to do better.
Billing through Hotels.com got confused because I reserved two rooms for three people and once at hotel there were heavy surcharges for the adfitional person, in addition to more surchardes for the facilities. In other words the rate quoted me ended up being way less than paid. The hotel was’t cooperative and as a result We only stayed one night. In my room the Nespresso coffee machine wasn’t working properly, there were no cups and the safe wasn’t working either. The room smelled moldy. For a big group hotel that promotes itself as very superior that was entirely disappointing. Given the terrible tourism scene they should do better. I’m a frequent business traveller and i will never stsy with them again. BTW the atmosphere at their other Aca hotel, the Princess, is deleterious due to their silly Covid zeal. Visiting friends there for a conference was unpleasant.
Stayed 1 night in Feb 2022
Response from Manager on duty on Apr 13, 2022
Lieber Gast: Ich schätze die Zeit, uns Ihre Meinung zu Ihrem Aufenthalt mitzuteilen. Es tut mir leid, von den Unannehmlichkeiten zu hören. Ich nehme die Details zur Kenntnis, um sie zu verbessern Ich sende einen herzlichen Gruß. In tiefer Dankbarkeit, Management

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2022

8/10 Good

DANIEL

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

Yusif Jose

Stayed 1 night in Jan 2022

2/10 Terrible

Maria Guadalupe

Travelled with partner
Disliked: Staff & service
The service was horrific, terrible, so much that on about two occasions we literally waited over an hour to receive our food. They completely forgot about our table. I do not recommend this property.
Stayed 5 nights in Jan 2022