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Overview of Hotel Emporio Acapulco

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Private beach
3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas
3 outdoor pools, pool umbrellas
VIP Access

Hotel Emporio Acapulco

3.5 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationCondesa Beach2 min walk
    Popular LocationDiana the Huntress2 min walk
    Popular LocationIcacos Beach13 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)34 min drive

Choose dates to view prices

About this area

Acapulco

Located in Acapulco, Hotel Emporio Acapulco is in the business district and on a private beach. El Rollo Acapulco is a popular attraction and the area's natural beauty can be seen at Condesa Beach and Icacos Beach. Traveling with kids? Consider Naval History Museum and Barco Palao. With snorkeling, water skiing, and parasailing nearby, you'll find plenty of adventures in the water.
Popular Location

What's nearby

  • Condesa Beach - 2 min walk
  • Diana the Huntress - 2 min walk
  • Plaza Bahia - 6 min walk
  • Gran Plaza Shopping Mall - 13 min walk
  • Icacos Beach - 13 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 34 min drive

Restaurants

  • El Fogon — 3 min walk
  • Applebee's — 4 min walk
  • Fisher's Acapulco — 4 min walk
  • Tacos & Beer — 4 min walk
  • Barra Vieja 520 — 5 min walk

About this property

Hotel Emporio Acapulco

Hotel with private beach, full-service spa
Timezone: America/Mazatlan With a stay at Hotel Emporio Acapulco in Acapulco (Costera Acapulco), you'll be steps from Condesa Beach and Diana the Huntress. This beach hotel is 0.7 mi (1.1 km) from Gran Plaza Shopping Mall and 0.7 mi (1.1 km) from Icacos Beach. Stay in one of 422 guestrooms featuring plasma televisions. Rooms have private balconies. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Take time to pamper yourself with a visit to the full-service spa. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Grab a bite at one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to noon for a fee. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Event facilities at this hotel consist of conference space and a meeting room. For a surcharge, guests may use a shuttle from the hotel to the airport (available 24 hours) and a cruise ship terminal shuttle.
Hotel Emporio Acapulco offers 422 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a private beach and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Oriental Spa.

The spa is open select days.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 250 per night), Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (MXN 110 per night)
  • Uncovered valet parking on site (MXN 110 per night)
  • 24-hour drop-off airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 8:00 AM–12:30 PM: MXN 259-300 per person
  • 2 restaurants
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • 24-hour room service

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Full-service spa
  • Playground
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Spa open select days

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • 42-inch plasma TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 833

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 27 2021 to May 31 2021 (dates subject to change):
  • Bar/Lounge(s)
  • Children's club
  • Dining venue(s)
  • Fitness facilities
  • Spa

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 259 and MXN 300 per person (approximately)
  • Fee for in-room wireless Internet: MXN 250 per night (rates may vary)
  • Fee for wireless Internet in public areas: MXN 250 per night (rates may vary)
  • Airport shuttle fee: MXN 380 per vehicle (maximum occupancy 4)
  • Self parking fee: MXN 110 per night
  • Uncovered valet parking fee: MXN 110 per night
  • Late check-out fee: MXN 833 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Acapulco Emporio
Acapulco Emporio Hotel
Acapulco Hotel Emporio
Emporio Acapulco
Emporio Acapulco Hotel
Emporio Hotel
Emporio Hotel Acapulco
Hotel Acapulco Emporio
Hotel Emporio
Hotel Emporio Acapulco
Hotel Emporio Acapulco Hotel
Hotel Emporio Acapulco Acapulco
Hotel Emporio Acapulco Hotel Acapulco

Frequently asked questions

4.0
Very good
Rating 5 - Excellent. 398 out of 975 reviews
5 - Excellent 41%
Rating 4 - Good. 348 out of 975 reviews
4 - Good 36%
Rating 3 - Okay. 117 out of 975 reviews
3 - Okay 12%
Rating 2 - Poor. 64 out of 975 reviews
2 - Poor 7%
Rating 1 - Terrible. 48 out of 975 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service
try to clean better
Stayed 1 night in May 2021

5/5 Excellent

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is in a perfect spot to visit Acapulco as well if is intended to visit Acapulco diamante, the only downside is the age and conditions of the hotel in general, the price tag of the room worth the place but not because of the excelent hotel conditions although is not bad to spend some nights
Stayed 4 nights in Mar 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view amazing, suimming pool area great, rooms great, service outstanding
Stayed 8 nights in Feb 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2021

4/5 Good

Stayed 3 nights in Jan 2021