Title: Hotel Club del Sol Acapulco by NG Hoteles - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=68199&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Club del Sol Acapulco by NG Hoteles A peaceful retreat near Papagayo Beach where travelers can relax by multiple pools, enjoy Mexican cuisine, and experience genuine hospitality ## Photo gallery for Hotel Club del Sol Acapulco by NG Hoteles ![3 outdoor pools, sun loungers - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/978acf92.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/215a438d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception hall - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b74d94b8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b25545f8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Hotel Club del Sol Acapulco by NG Hoteles (Acapulco)](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/342164de.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Club del Sol Acapulco by NG Hoteles is near Papagayo Beach. Visitors can lounge by one of three outdoor pools with comfy sun loungers. The property has a welcoming bar and two restaurants serving authentic Mexican dishes that consistently earn positive reviews from guests. ## Reviews 6.0 ## Popular amenities - Pool - All-inclusive - Pet friendly - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Jan. 24 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-24&endDate=2026-01-25&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 25 - Jan. 26](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2) ### View all photos for Room Standard with Pool View ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b84baa85.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard with Pool View - 387 sq ft - Sleeps 4 ### View all photos for Economy Room, 2 Double Beds ![Economy Room, 2 Double Beds](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/f30df9c8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Room, 2 Double Beds ### Highlights Air conditioning TV Ceiling fan Private bathroom In-room safe Pet friendly Daily housekeeping - 431 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Superior Room, 2 Double Beds, Balcony ![Superior Room, 2 Double Beds, Balcony | View from room](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/b4bfb2e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Double Beds, Balcony ### Highlights Balcony Air conditioning TV Ceiling fan Private bathroom Daily housekeeping In-room safe - 474 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 2 Double Beds, Balcony ![Standard Room, 2 Double Beds, Balcony](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/0bc9f10d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Balcony ### Highlights Balcony Air conditioning TV Ceiling fan Private bathroom In-room safe Pet friendly Daily housekeeping - 474 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Room Standard ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/77fc803c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Standard - 430 sq ft - Sleeps 4 ### View all photos for Room Superior ![In-room safe, bed sheets](https://images.trvl-media.com/lodging/1000000/70000/68200/68199/5f11cb77.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Superior - 430 sq ft - Sleeps 4 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Club-Del-Sol-Acapulco-By-NG-Hoteles.h68199.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FAcapulco-Hotels-Hotel-Club-Del-Sol-Acapulco-By-NG-Hoteles.h68199.Hotel-Information) ## About the area Located near the beach, Hotel Club del Sol Acapulco by NG Hoteles is in Costera Acapulco, a neighborhood in Acapulco. La Quebrada Cliffs is a notable landmark, and the area's natural beauty can be seen at Condesa Beach and Papagayo Beach. Naval History Museum and Botanical Gardens of Acapulco are also worth visiting. [Visit our Acapulco travel guide](https://www.expedia.ca/Acapulco.dx179991) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.86183%2C-99.87774&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mHh3eoYXPtGxZjsBG3ee2soGQjw=) Costera M. Aleman 1750, Magallanes, Acapulco, GRO, 39670 ### What's nearby - ![Condesa Beach which includes a coastal town and a sandy beach](https://images.trvl-media.com/place/6075581/f44605f8-322b-4eb9-a1af-29cfbb368148.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Condesa Beach 5 min walk \- 0.5 km - ![Diana Cazadora al atardecer Ciudad de México](https://images.trvl-media.com/place/6166954/6c9ad7a3-8b84-4e62-96d9-a3d883f1f791.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Diana the Huntress 8 min walk \- 0.8 km - ![papagayo rojo posado sobre una rama](https://images.trvl-media.com/place/6069985/1f9d27ce-e950-4b20-8bbe-5dd27b5a0a19.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Parque Papagayo 10 min walk \- 0.9 km - ![Wide view of Acapulco Bay from the sea taken with a drone](https://images.trvl-media.com/place/553248621576998692/fee1453b-810c-4710-af6d-73e0617f2830.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Papagayo Beach 14 min walk \- 1.2 km - Galerías Acapulco 5 min walk \- 0.5 km ### Getting around - General Juan N. Alvarez Intl. Airport (ACA) 35 min drive ### Restaurants - Helados Santa Clara 3 min walk - Sanborns Café 2 min walk - KFC 1 min walk - Hotel Club del Sol 1 min walk - Barra Vieja 520 2 min walk ## About this property ### Hotel Club del Sol Acapulco by NG Hoteles Hotel near Condesa Beach Located close to Papagayo Beach, Hotel Club del Sol Acapulco by NG Hoteles provides a terrace, a garden, and a bar. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Guests can connect to free WiFi in public areas. You'll also find perks like: - 3 outdoor pools along with sun loungers - Cooked-to-order breakfast (surcharge), self parking (surcharge), and a vending machine - An elevator, a reception hall, and smoke-free premises - Luggage storage, a front-desk safe, and pet grooming services Room features All 200 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and room service. More conveniences in all rooms include: - Bathrooms with showers - TVs with cable channels - Ceiling fans and daily housekeeping ### All-inclusive details All-inclusive room rates at Hotel Club del Sol Acapulco by NG Hoteles are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply). ## Similar properties ![Beach nearby](https://images.trvl-media.com/lodging/25000000/24730000/24723900/24723849/b611120d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hacienda Maria Eugenia Acapulco Costera Acapulco - Pool - Spa - Kids pool - Free WiFi 8.0 Very good 247 reviews CA $80 CA $95 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=24723849&PinnedHotelID=24723849&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, open 8:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/33000000/32130000/32127100/32127056/7f615c16.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Capital O Hotel El Mejicano, Acapulco Acapulco Tradicional - Pool - Kids pool - Parking included - Free WiFi 6.6 307 reviews CA $28 CA $37 total includes taxes & fees Feb 3 - Feb 4 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=32127056&PinnedHotelID=32127056&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/67000000/66730000/66726500/66726404/684b98af.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Delfines Acapulco by NG Hoteles Costera Acapulco - 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Feb 3 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-02&endDate=2026-02-03&selected=48158488&PinnedHotelID=48158488&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-07&endDate=2026-02-08&selected=68199&PinnedHotelID=68199&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=68199,24723849,32127056,66726404,46122477) ## Property amenities ### Internet - Available in all rooms: Internet access - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Uncovered self parking on site (MXN 100 per day; includes in/out privileges) ### Food and drink - Daily cooked-to-order breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 100 for children - 2 restaurants - A bar/lounge - Snack bar/deli ### Things to do - 3 outdoor pools ### Family friendly - 3 outdoor pools - Snack bar/deli ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Garden - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Tile flooring in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - Banquet hall - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Private bathroom - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Room service ### More - Air conditioning - Ceiling fan - Portable fan - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Early check-in subject to availability Early check-in fee: MXN 300 Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:30 AM Contactless check-out available Late check-out subject to availability Late check-out fee: MXN 300 ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 250 per pet, per night, plus a deposit of MXN 1000 per stay Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total pets Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation Pet grooming services are available ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 200 for adults and MXN 100 for children - Uncovered self parking fee: MXN 100 per day (in/out privileges) - Pet deposit: MXN 1000 per stay - Pet fee: MXN 250 per pet, per night - Service animals are exempt from fees - Early check-in fee: MXN 300 (subject to availability) - Late check-out fee: MXN 300 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### Property is also known as Club del Sol Acapulco Hotel Club del Sol Hotel Club del Sol Acapulco Hotel Club Sol Acapulco Hotel Club Sol Club Sol Acapulco Hotel Club del Sol Del Sol Acapulco By Ng Hoteles Hotel Club del Sol Acapulco by NG Hoteles Hotel Hotel Club del Sol Acapulco by NG Hoteles Acapulco Hotel Club del Sol Acapulco by NG Hoteles Hotel Acapulco ## Frequently asked questions ### Does Hotel Club del Sol Acapulco by NG Hoteles have a pool? ### How much does it cost to stay at Hotel Club del Sol Acapulco by NG Hoteles? ### Is Hotel Club del Sol Acapulco by NG Hoteles pet-friendly? ### How much is parking? ### What time is check-in at Hotel Club del Sol Acapulco by NG Hoteles? ### What time is check-out at Hotel Club del Sol Acapulco by NG Hoteles? ### Are there all-inclusive benefits at Hotel Club del Sol Acapulco by NG Hoteles? ### Where is Hotel Club del Sol Acapulco by NG Hoteles located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Club del Sol Acapulco by NG Hoteles Reviews 6.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.0 Cleanliness ### 8.2 Location ### 6.6 Staff & service ### 5.2 Property conditions & facilities 10 - Excellent 126 8 - Good 153 6 - Okay 137 4 - Poor 117 2 - Terrible 153 ## Reviews ### 4/10 Poor #### Manuel Oct 17, 2025 Disliked: Cleanliness, property conditions & facilities, room comfort #### Disappointed stay The entire hotel was pretty rundown, hallways had water dripping from the ceiling. It might have been nice at one time, but not anymore Staff was nice. ##### Manuel Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### sandy Jul 28, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Property is not as decried, towels, bedding was dirty, old and smelly. Mildew on shower, shower curtain. Hallways have holes and mildew. This property has a great location. Hopefully Expedia update the pictures and lower the price. This was a big led down. I was catfish by Expedia and this hotel. I got pictures to prove it. ![](https://a.travel-assets.com/ugc/hotel-reviews/54a1d47a-7027-41e6-8d32-d568b46d54a0-1753677214350.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d45e9a6e-53dd-47bb-9325-8d6f8f93957c-1753677215032.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e07c998-e588-46f2-8556-20f3084727f3-1753677215056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/cd6d3c4d-5cfe-46d7-a784-5bdb70f3a25c-1753677212756.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### sandy Stayed 5 nights in Jul 2025 ### 4/10 Poor #### Johan Apr 11, 2024 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Hurricane battered 5 months ago, in need of repair I start with the positive - Good location not far from the beach. One major road to cross, but ir could be done in stages. - I had no problem with the reception or cleaning staff. Nice people with a good attitude. - The hotel pool water looked decently clean, i have seen a lot worse in Mexico. Mostly chairs and few sunbeds, but not crowded. Most guests head for the beach why it did not gets crowded. - A/C was good. Too good, I turned it off completely at night. - Hotel room beds were "decent". A bit dated, but not dirty. - Hotel room ceiling, walls and floor had good finish. The issues: - Debris from hurricane Otis had been piled up on the hotel parking lot. 5 months later still not removed, and a pile of garbage attracts more garbage. - Hotel elevator buttons were a mess. Very difficult to press a button to get a reaction from the elevator. It was not helpful that many of the light diodes in the buttons were broken. - Bathroom details: the toilet paper holder broken and no shower curtain. The warm water was not very hot. - Strange placement of cloth hangers, in the bathroom. - The balcony not useful for much more than drying wet clothes. Narrow, and with some view of the ocean. - Breakfast opened late compared to the surrounding street cafés.Not tried the all inclusive package, but it is highly doubtful it is worth the extra penny. The hotel bar looked pretty desolated most of the time. Fixing the last details, not all are costly, would raise my ratings +1. ![Hotel parking lot.](https://a.travel-assets.com/ugc/hotel-reviews/1C8CF8FA6D029C5773E13000F1F8B61B389778AE1712860543591.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Parking lot security gate. Exterior damage to parts of the hotel. ](https://a.travel-assets.com/ugc/hotel-reviews/EC792651FEAF97B544A448932B7E1780F8F6902E1712860872861.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Fifth bed in hotel room, consisting of 2 king size and one sofa shown in picture.](https://a.travel-assets.com/ugc/hotel-reviews/FDDE2550DC9E5C6A8D5232CFF9B68403AE8F03421712861026992.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Master beds. Sorry for the messy bed! I have no complaints about room cleaning, photo it was taken after the first night in the room.](https://a.travel-assets.com/ugc/hotel-reviews/E02B41EA3CF39A6D8630B31DB8EC110B4978FDA61712861132387.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Johan Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Felipe Jan 18, 2026 \- ##### Felipe Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### José Baudelio Dec 8, 2025 Liked: Cleanliness, amenities, property conditions & facilities Super ##### José Baudelio Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### HECTOR Jan 5, 2026 Liked: Cleanliness Disliked: Amenities . ##### HECTOR Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Francisco Sep 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excelente todo ##### Francisco Stayed 4 nights in Aug 2025 ### 8/10 Good #### Jose Luis Aug 20, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Me gusto que sea petfriendly ##### Jose Luis Stayed 3 nights in Aug 2025 ### 4/10 Poor #### William Dec 26, 2025 Liked: Amenities, property conditions & facilities I understand the hotel is recovering from the hurricane…for that, I expected to tolerate the poor condition of the hotel. The staff however were some of the worst. Our room was not ready until 4:30\. Dozens of people left waiting for rooms and staff didn’t even apologize. We asked for a 1.5 hour late check out and we were laughed at. ![](https://a.travel-assets.com/ugc/hotel-reviews/25b490d6-b9fb-4aab-9c4d-37de18455a4b-1766778758988.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### William Stayed 3 nights in Dec 2025 ### 2/10 Terrible #### Emmanuel González Jan 1, 2026 Disliked: Cleanliness, amenities, property conditions & facilities When going for check in the staff was unpleasant and the wait time was very long. The room was neglected. Bed sheets were very dirty. In the shower, previous visitors left their used soap and were never removed by the staff when preparing the room. There were more than two soaps on the shower wall. I slept without covering because the bed sheets were stained and smelled really bad. ##### Emmanuel González Stayed 2 nights in Dec 2025 ### 2/10 Terrible #### Alejandra Dec 29, 2025 Disliked: Cleanliness, amenities, property conditions & facilities I feel ripped off , I couldn’t stay a this hotel , I feel that the photos online were deceiving. Reality was that this hotel was not what was shown in the pictures, the hotel was literally falling apart, the rooms had broken windows, no covers on the beds, total unsanitary and neglected premises. I tried getting a refund but was told by staff that there was nothing they could do. I want a refund, ended un getting a different hotel. All 5 rooms that I got were dirty , had ripped towels and broken windows, this property should not be listed on Expedia. ![Broken windows ](https://a.travel-assets.com/ugc/hotel-reviews/e1b31c1d-9dd1-4348-bf3b-687f0d3b6859-1766981790302.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Broken windows ](https://a.travel-assets.com/ugc/hotel-reviews/dd963e42-6041-4257-ade6-c1b21b2e1d7b-1766981790333.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Dirty showers ](https://a.travel-assets.com/ugc/hotel-reviews/20e21d13-5b86-4ad0-80e0-fe06c007bf80-1766981790023.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Stucture damage](https://a.travel-assets.com/ugc/hotel-reviews/af94741a-b541-4764-8121-092efc6cfdb9-1766981790221.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alejandra Stayed 1 night in Dec 2025 ### 6/10 Okay #### Rodrigo Oct 7, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities No ##### Rodrigo Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Adrián Feb 24, 2025 Liked: Cleanliness, amenities Yy ##### Adrián Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Benito Feb 2, 2024 Disliked: Cleanliness, property conditions & facilities I have chosen this hotel for low price, but in reality Acapulco in general has been in restauration cause huracan Otis, ##### Benito Stayed 3 nights in Jan 2024 ### 2/10 Terrible #### Alejandra Jul 28, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Property was unhealthy, not safe, a lot of moho odor, showing walls interior/exterior damaged, wall with big holes, floors without illumination (obscure) with tiles broken, electrical wiring exposed, ascensor not functioning, A/C not working, dirty bed clothing with red stains, dusty courtains. Receptionists with lack of good manbers. Room was rejected/refused due to unsafe and unhealthy conditions. We do have pictures to support statement. ##### Alejandra Stayed 2 nights in Jul 2025 ### 2/10 Terrible #### Diego Jan 22, 2026 Disliked: Cleanliness, amenities, property conditions & facilities El hotel está muy viejo, le urge remodelación, las habitaciones estaban sucias y olían mal, llegamos y no había nadie quien atendernos, y después de 20 minutos de espera, el recepcionista que nos atendió nos dio una pésima atención, fue despista y grosero, hasta me arrebató mi INE, y me negaba que no tenía la reserva, se tardaron casi una hora para darnos las habitaciones, la verdad nos hizo pasar una mal estancia. ##### Diego Stayed 1 night in Jan 2026 ### 2/10 Terrible #### Adrian Jan 20, 2026 Disliked: Cleanliness, staff & service, amenities Habitaciones completamente viejas . Sucias, TV inservible y se anuncian con fotografías muy bonitas pero llegando al lugar te sorprende ver que todo está horrible . Pareciera la casa del terror. ##### Adrian Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Omar Jan 20, 2026 Liked: Cleanliness Muy buen hotel ##### Omar Stayed 3 nights in Jan 2026 ### 8/10 Good #### Axel Jan 20, 2026 Liked: Cleanliness, property conditions & facilities Está bien ##### Axel Stayed 1 night in Nov 2025 ### 8/10 Good #### Cristina Jan 16, 2026 Liked: Cleanliness, amenities El personal es muy amable, el edificio del hotel ya tiene algunos años pero es cómodo. El hotel está muy bien ubicado. ##### Cristina Stayed 3 nights in Jan 2026 ### 2/10 Terrible #### Christian Jan 16, 2026 Liked: Cleanliness Disliked: Property conditions & facilities Por el precio, la habitacion esta pasable, las albercas y el hotel en general, el problema fue la recepcionista el dia que llegue, me grito, y me hablo de mala manera, yo llegue de buena manera, saludando, y para colmo era mi cumpleaños, y no merecia el trato que me dieron las recepcionistas. ##### Christian Stayed 3 nights in Jan 2026 ### 2/10 Terrible #### Oscar Cuevas Jan 14, 2026 LA HABITACION ESTABA DESCUIDADA EL PERSONAL DESATENTO, NO SIRVE EL AIRE ACONDICIONADO, LA CAMA DESGASTADA, LAS ##### Oscar Cuevas Stayed 2 nights in May 2025 ### 6/10 Okay #### Irene Jan 14, 2026 Liked: Cleanliness Disliked: Property conditions & facilities Comprendemos que esta en recuperación, pero el estacionamiento tiene escombros peligrosos e insuficientes espacios con áreas que podrían limpiar y asi ampliarlo Áreas y habitación limpias sábanas y toallas muy desgastadas No cuentan con ningun protocolo de seguridad o de protección civil en caso de sismos, ningun personal del hotel dio indicaciones después del evento para un retorno seguro a las habitaciones ##### Irene Stayed 4 nights in Dec 2025 ### 10/10 Excellent #### José Gildardo Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities Bueno ##### José Gildardo Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### José Gildardo Jan 13, 2026 Liked: Cleanliness, amenities, property conditions & facilities Bueno en todo ##### José Gildardo Stayed 3 nights in Jan 2026 ## Expedia's Latest Trends ### Hotels > [Hotel Bon Sol Resort & Spa](https://www.expedia.ca/Calvia-Hotels-Hotel-Bon-Sol.h2689489.Hotel-Information) > > [Diamond Princess House Acapulco](https://www.expedia.ca/Acapulco-Hotels-Diamond-Princess-House-Acapulco.h19484936.Hotel-Information) > > [Mayan Lakes 12](https://www.expedia.ca/Acapulco-Hotels-Mayan-Lakes-12.h25149639.Hotel-Information) > > [Solez Zihuatanejo](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Solez-Zihuatanejo.h45152034.Hotel-Information) > > [Sleeps 6, amazing La Ropa bay views, newly available , over 3000 square feet!](https://www.expedia.ca/Ixtapa-Zihuatanejo-Hotels-Newly-Available.h39038458.Hotel-Information) > > [Hilton Grand Vacations Club Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Embarc-Zihuatanejo.h1193987.Hotel-Information) > > [La Escollera Suites Adults Only](https://www.expedia.ca/Zihuatanejo-Hotels-La-Escollera-Suites-Adults-Only.h12704116.Hotel-Information) > > [Hotel Los Arcos](https://www.expedia.ca/Taxco-Hotels-Hotel-Los-Arcos.h9559960.Hotel-Information) > > [Casa en Playa Encantada](https://www.expedia.ca/Acapulco-Hotels-Casa-En-Playa-Encantada.h29745355.Hotel-Information) > > [Hotel Corona Zihuatanejo](https://www.expedia.ca/Zihuatanejo-Hotels-Hotel-Corona-Zihuatanejo.h11911397.Hotel-Information) > > [Casa Encantadora is your dream vacation. 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