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Overview of Grand Hotel Acapulco & Convention Center

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Featured Image
On the beach, beach cabanas, beach umbrellas, scuba diving
On the beach, beach cabanas, beach umbrellas, scuba diving
On the beach, beach cabanas, beach umbrellas, scuba diving
2 outdoor pools

Grand Hotel Acapulco & Convention Center

3.5 out of 5

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

    Popular LocationIcacos Beach2 min walk
    Popular LocationEl Veladero National Park10 min walk
    Popular LocationEl Rollo Acapulco11 min walk
    AirportAcapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)25 min drive

Choose dates to view prices

Deluxe Room, Ocean View

  • 624 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Family Room, 2 Bedrooms, 2 Bathrooms, Corner

  • 904 sq ft
  • Partial sea view
  • Sleeps 5
  • 3 Twin Beds

Standard Room

  • 624 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Grand Room

  • 619 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Partial Ocean View

  • 624 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

About this area

Acapulco

Located in Acapulco, Grand Hotel Acapulco & Convention Center is connected to a shopping center. Shoppers can check out Gran Plaza Shopping Mall, while everyone can enjoy the natural beauty of Condesa Beach and Icacos Beach. Traveling with kids? Consider El Rollo Acapulco and Naval History Museum.
Popular Location

What's nearby

  • Icacos Beach - 2 min walk
  • El Veladero National Park - 10 min walk
  • El Rollo Acapulco - 11 min walk
  • Acapulco Convention Center - 19 min walk
  • Botanical Gardens of Acapulco - 5 min drive

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 25 min drive

Restaurants

  • Buffalo Xtreme Acapulco — 6 min walk
  • 100% Natural — 6 min walk
  • El Pesca'O — 7 min walk
  • Suntory — 7 min walk
  • Carmenère — 8 min walk

About this property

Grand Hotel Acapulco & Convention Center

Ocean-view hotel with a poolside bar, near Icacos Beach
Timezone: America/Mexico_City Property Location With a stay at Grand Hotel Acapulco, you'll be centrally located in Acapulco, steps from Icacos Beach and 14 minutes by foot from El Rollo Acapulco. This beach resort is 2.8 mi (4.5 km) from Condesa Beach and 5 mi (8 km) from Bahia de Puerto Marques. Rooms Make yourself at home in one of the 605 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Amenities Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include a fitness center. This resort also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Dining Grab a bite at one of the resort's 3 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to noon for a fee. Business, Other Amenities Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite. Near El Rollo Acapulco
Grand Hotel Acapulco & Convention Center offers 605 accommodations with minibars and safes. Rooms open to balconies. LED televisions come with premium cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Acapulco hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (MXN 0.0), Wired Internet (surcharge)

Parking and transportation

  • Self parking on site (MXN 120 per night)
  • Area shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–noon: MXN 275-300 for adults and MXN 165-200 for children
  • 3 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness center
  • Motor boating
  • Motorized watercraft
  • Playground
  • Scuba diving
  • Water skiing

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's club
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Conference center
  • Meeting rooms - 14

Outdoors

  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • LED TV
  • Premium channels

Food and drink

  • Minibar

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in from 3 PM - 6 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 275 and MXN 300 for adults, MXN 165 and MXN 200 for children (approximately)
  • Fee for wireless Internet in public areas: MXN 0.0 (rates may vary)
  • Self parking fee: MXN 120 per night
  • A pet fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards

Property is also known as

Acapulco Grand Hotel
Grand Acapulco
Grand Hotel Acapulco
Acapulco Grand Mayan
Grand Mayan Acapulco Hotel Acapulco
Grand Mayan Hotel Acapulco
Hyatt Regency Acapulco
Hyatt Acapulco
Hyatt Acapulco
Acapulco Grand Hotel
Acapulco Hyatt
Grand Hotel Acapulco
Acapulco & Convention Center
Grand Hotel Acapulco & Convention Center Hotel
Grand Hotel Acapulco & Convention Center Acapulco
Grand Hotel Acapulco & Convention Center Hotel Acapulco

Frequently asked questions

3.8
Good
Rating 5 - Excellent. 314 out of 987 reviews
5 - Excellent 32%
Rating 4 - Good. 349 out of 987 reviews
4 - Good 35%
Rating 3 - Okay. 164 out of 987 reviews
3 - Okay 17%
Rating 2 - Poor. 92 out of 987 reviews
2 - Poor 9%
Rating 1 - Terrible. 68 out of 987 reviews
1 - Terrible 7%

3.9/5

Cleanliness

3.9/5

Staff & service

3.5/5

Amenities

3.6/5

Property conditions & facilities

3/5 Okay

Stayed 5 nights in Apr 2019

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible rooms smell like mold ..staff is so rude, management was worse
Stayed 6 nights in Nov 2019

1/5 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My overall stay was good. The hotel is being remodeled and looks to be heading in a good direction.
Stayed 4 nights in Nov 2019

5/5 Excellent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019