2 outdoor pools, open 8:00 AM to 8:00 PM, sun loungers
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Reviews of Amares Acapulco

3.5 out of 5
Amares Acapulco
1260 Costera Miguel Aleman, Acapulco, GRO

Reviews

7.4

Good

Rating 10 - Excellent. 284 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 198 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2023
Response from Gerencia General on Oct 5, 2023
Estimado Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus órdenes.

10/10 Excellent

Anthony Jerome

Travelled with group
Liked: Amenities
Very good
Stayed 3 nights in Aug 2023
Response from Gerencia General on Aug 22, 2023
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus órdenes

8/10 Good

Enriqueta

Stayed 4 nights in Jul 2023
Response from Gerencia General on Aug 5, 2023
Estimada Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus órdenes.

4/10 Poor

AnaLaura

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
No es lo que era antes, tuvimos varios inconvenientes, las llaves de la habitación se desactivaron toda la estancia, no tienen facilidades para adultos mayores en los baños de la habitación, para bajar a la alberca se tiene que hacer doble cambio de elevador, la televisión no funcionaba, el lavamanos se tapaba, fue una experiencia decepciónante.
Stayed 4 nights in May 2023
Response from Gerencia General on May 11, 2023
Estimada Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus órdenes.

2/10 Terrible

Angeles

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Apr 2023
Response from Gerencia General on May 15, 2023
Estimada Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus órdenes.

2/10 Terrible

Herlinda

Stayed 1 night in Apr 2023
Response from Gerencia General on May 11, 2023
Estimada Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus órdenes.

4/10 Poor

Marco

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Elevadores descompuestos, hace falta mantenimiento al hotel en general
Stayed 4 nights in Feb 2023
Response from Gerencia General on Feb 25, 2023
Estimado Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus ordenes.

4/10 Poor

Jorge

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
As I’d arrive to my room I noticed that there was no towels at all, no bar soap ether. There was a lot of sand on the floor and the pillow cases were dirty and the AC wasn’t working.But they have an excellent team, they’re very courteous.
Response from Gerencia General on Jan 13, 2023
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs.Best Regards.

4/10 Poor

Jorge

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Gerencia General on Jan 7, 2023
Estimado Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus ordenes.

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent time at Calinda Beach would go again!
Stayed 4 nights in Nov 2022
Response from Gerencia General on Nov 23, 2022
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs.Best Regards.

2/10 Terrible

arantza

Stayed 2 nights in Oct 2022
Response from Gerencia General on Nov 2, 2022
Lamentamos mucho que su reservación haya sido cancelada. Quedamos en espera de poder atenderle como se merece. Saludos.

10/10 Excellent

fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to discover the best face of Acapulco
amazing place. you have to see the bay from the top levels.. it is great. walking to everything. only advise to add a fridge to the rooms. Other than that the Hotel is great. life salsa music during weekends, free beach umbrella, pretty nice beach. love it.! breakfast buffet awesome!!
Stayed 3 nights in Oct 2022
Response from CALINDA BEACH ACAPULCO on Oct 31, 2022
Dear Fernando, We appreciate for sharing your comments about our facilities, but mostly about the service provided by our staff. They will be so happy to know they contributed to making your stay more enjoyable.We thank you for reserving at Calinda Beach Acapulco and hope that the memories of this vacation bring you back to our doors sooner than expected.Your visit, your kind review and recommendation are so important to us, we couldn't be more grateful, on behalf of our whole team a big, big thank you.Warm regards.

2/10 Terrible

Octavio

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff is friendly and kind. But property needs a LOT of maintenance…humid smell in rooms, humidity on wall and furniture I know it’s the beach but it needs attention I ended up not staying and went somewhere else
Stayed 2 nights in Oct 2022
Response from Gerencia General on Oct 4, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needsBest Regards.

6/10 Okay

george

Stayed 1 night in Sep 2022

8/10 Good

Emilio

Stayed 5 nights in Sep 2022

4/10 Poor

Lorena

Business traveller
Disliked: Cleanliness, staff & service, amenities
When i got there , they charged me extra to get the ocean view room.
Stayed 3 nights in Sep 2022
Response from Gerencia General on Sep 27, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needsBest Regards.

6/10 Okay

Vivek

Stayed 1 night in Sep 2022
Response from Gerencia General on Sep 19, 2022
Estimado Huésped, gracias por hospedarse con nosotros.Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus ordenes.

6/10 Okay

Misael Oscar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean view room and it is the best view you can get of Acapulco Bay. The staff was very friendly. Amazing restaurants walking distance: forza italia, sanborns, vips and la playita. Thanks everyone. Cant wait to stay here again!
Stayed 7 nights in Aug 2022
Response from Gerencia General on Sep 1, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needsBest Regards.

4/10 Poor

Mayra

Stayed 7 nights in Aug 2022
Response from Gerencia General on Aug 23, 2022
Estimada Huésped, Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes.Reciba un cordial saludo y estamos a sus ordenes.

2/10 Terrible

Mario

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
SCAMMERS! BEWARE!
Hotel tried to scam me by stating that I left a stain on the bed sheets and tried to charge me which was a lie since house keeping came soon after I was leaving my room what a coincidence!!! It’s all a bogus lie since these bed sheets are already stained even the shower curtain was stained, my daughters shower was clogged prior to them even showering be careful with this hotel! When I complained to management about this bogus charge I was given a form to state my complain and was told I would be reached but to this day nothing has been sent to me!! Dirty bed sheets, suspicious room service, terrible wifi, only two damn elevators, clogged shower, and a musty smell beware of this hotel!!! Last time I will ever be coming to Calinda Beach rather go to Holiday Inn instead Do yourself a favor and read reviews before booking this hotel!
Stayed 3 nights in Aug 2022
Response from Gerencia General on Oct 14, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Carpy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Espectacular view
Stayed 1 night in Jul 2022
Response from Gerencia General on Jul 15, 2022
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

8/10 Good

Guillermo

Stayed 2 nights in Aug 2021

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
I ended up here as an emergency. I had to check in at 2am. The staff was fast and understanding. The place is clean. I had a partial view from the ocean and it was nice. The pool is not tha big, easy access to the ocean from the hotel.
Stayed 1 night in May 2022
Response from Calinda Beach Acapulco on Jun 9, 2022
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

6/10 Okay

Julie

Place needs lots of work . Don’t recommend.
Stayed 6 nights in Mar 2022
Response from Gerencia General on Mar 29, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.

6/10 Okay

Trevor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The pool was filthy. There were green bubbles floating in it, bandaids, hair globs, and napkins. The hot water in the rooms only worked in the morning. The hotel food was absolutely terrible. Luckily there are a million restaurants nearby. But either back your own food, or go out. The beach was nice but water wasn’t exactly swimmable because the currents were too strong. You had to wait sometimes 5 minutes for an elevator. I’d give this place a 4 out of 10
Stayed 2 nights in Mar 2022
Response from Gerencia General on Mar 29, 2022
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.

8/10 Good

LETICIA, Philadelphia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I LOVE THE POOL AREA AND THE PANORAMIC VIEW. I DO NOT LIKE THAT THE ROOM HAS SOME TRASH
Stayed 2 nights in Mar 2022
Response from Hotel Calinda Beach Acapulco on Mar 23, 2022
Estimada Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

4/10 Poor

Maria

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The service needs a huge improvement!
Stayed 3 nights in Mar 2022
Response from Hotel Calinda Beach Acapulco on Mar 10, 2022
Estimada Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Reciba un cordial saludo y estamos a sus ordenes.

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good value for my money. Nice rooms, with excellent location, beach front and nice area with many dinning options. Elevators were in maintenance so, during weekends it was crowded, but during the weekdays it was ok. The room was really nice, but there was a problem with the bathroom floor, because it was always wet (staff said the floor was sweating due to the heat and humidity). But it was clean, and beds comfortable.
Stayed 5 nights in Feb 2022
Response from Hotel Calinda Beach Acapulco on Feb 26, 2022
Dear guest, we thank you very much for taking the time to answer the guest questionnaire, making your impressions known about the services we offered. Our priority is to keep our guests satisfied and with their comments they help us to support this purpose. We are pleased to know that your stay was pleasant and that we met your expectations. Thank you for using our services and we hope to serve you in your next hosting needs. Best Regards.

6/10 Okay

Felipe

Travelled with family, Travelled with partner
The only good thing was the live music at the lobby, the staff, and variety of food at breakfast. Besides that everything was ok but maybe not worth it for the price.
Stayed 5 nights in Jan 2022
Response from Hotel Calinda Beach Acapulco on Feb 8, 2022
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

8/10 Good

Fermin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone nice
Stayed 1 night in Feb 2022
Response from Hotel Calinda Beach Acapulco on Feb 7, 2022
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Reciba un cordial saludo y estamos a sus ordenes.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good stay - all as advertised
Stayed 1 night in Jan 2022
Response from Gerencia General on Jan 20, 2022
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

8/10 Good

Mary

Stayed 2 nights in Jan 2022
Response from Gerencia General on Jan 15, 2022
Estimada Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

6/10 Okay

Veronica

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The water was off for quite a while! Unable to shower or use toilet! Bed was rough. Room smelled bad!
Stayed 2 nights in Jan 2022
Response from Gerencia General on Jan 13, 2022
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is simply amazing! Staying at Calinda was incredible, everyone is so kind and friendly. What made my stay even better was Yakc, who made sure that my family and I were having the best time. The food inside the hotel was tasty and fresh. Our room was always clean. I'm definitely going back and staying at Calinda.. it's a no brainer!
Stayed 3 nights in Jan 2022
Response from Gerencia General on Jan 13, 2022
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

4/10 Poor

Leslie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The only thing that was good about this hotel was the view, but the service was awful! Not only that, if you’re going to have a hotel that size, get enough elevators to match it because the wait for the elevator is RIDICULOUS! It’s almost a 45 minute wait just to go downstairs or upstairs! We were on the 12th floor, that’s not an easy trip to take the stairs. Not to mention there’s 26 floors. It had no included breakfast either.
Stayed 4 nights in Dec 2021
Response from Gerencia General on Dec 31, 2021
Dear guest, we really appreciate your time to give us your impressions about the services offered in the Hotel. We want to let you know that our desire is to have better service every day, so your feedback helps us to focus on areas where our attention is required. We assure you that the points made us have been recorded and are taking appropriate action. Thank you for using our services and hope to serve you in your next hosting needs Best Regards.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gerencia General on Dec 31, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

6/10 Okay

Marco

Travelled with group
Liked: Cleanliness, staff & service
*
Stayed 3 nights in Dec 2021
Response from Gerencia General on Dec 25, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

6/10 Okay

Edgar

Liked: Cleanliness, staff & service
Alberca sucia y no funciona todos los elevadores
No funcionaban todos los elevadores y está hacía largas filas para acceder a ellos, la zona de alberca muy sucia, deberías limpiar de manera más constante (vasos, colillas de cigarro, comida, etc). Lamentablemente la zona de playa igual de sucia, botellas, colillas de cigarros, envases, aunque esto es más por la gente.... La habitación limpia pero ya con muebles viejos, una mini TV, sin la cortesía de una botella de agua
Stayed 2 nights in Dec 2021
Response from Gerencia General on Dec 14, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

2/10 Terrible

Socorro

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The price No refrigerator No Microway Two of the swimming pools are broken
Stayed 6 nights in Nov 2021
Response from Gerencia General on Nov 19, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

ARIADNA, city of industry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is awesome near by activities at a walking distance. But security there is so rude, AC broke down in the middle of the night, bathrooms are really dirty and small.
Stayed 3 nights in Aug 2021
Response from Gerencia General on Aug 23, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and have a nice view
Stayed 3 nights in Aug 2021
Response from Gerencia General on Aug 23, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Janet

Stayed 5 nights in Jul 2021

8/10 Good

Mario

Stayed 3 nights in Jul 2021
Response from Gerencia General on Jul 26, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 2 nights in Jul 2021
Response from Gerencia General on Jul 19, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

8/10 Good

eleuterio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Gerencia General on Jul 19, 2021
Estimado Huésped, gracias por hospedarse con nosotros. Le agradecemos también de su tiempo y de sus comentarios, los cuales nos permiten tener una mejora continua en cada uno de nuestros servicios. Con todo gusto daremos atención inmediata a sus observaciones ya que nuestro principal interés es la entera satisfacción de nuestros huéspedes. Reciba un cordial saludo y estamos a sus ordenes.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looks better in pictures. The whole hotel is outdated and not worth your money. We got here and the floors were dirty we had to ask the ladies to clean again. Water kept coming onto the floors and we do not know why. Rooms are totally outdated not nice at all. Gym closes early and so does the pool. We had family visiting us and they were never ID until the end of our stay which was ridiculous. The food at the restaurant downstairs was nasty and made us sick. This place overall was not worth our money and would never stay here again. On top of all this it’s a noisy place and you can hear what your next door neighbor is talking about. It says it’s smoke free but you smell cigarettes all day. This place was a rip off
Stayed 6 nights in Jun 2021
Response from Gerencia General on Jul 5, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an amazing place to stay at with the whole family. You can go down to the beach at anytime during the day. Customer service was amazing. All the staffs were ready to help you with anything
Stayed 6 nights in Jun 2021
Response from Gerencia General on Jul 2, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular view and close to shopping.
Stayed 1 night in Jun 2021
Response from Gerencia General on Jun 22, 2021
Dear Guest, thank you very much for stayed with us. We want to let you know that our desire is to have a better service every day, so your feedback really help us to focus on areas where our attention is required. Thank you again for using our services and hope to serve you in your next hosting needs. Best Regards.