Terrace/patio

Reviews of W Abu Dhabi - Yas Island

5 out of 5
W Abu Dhabi - Yas Island
Yas Island, Abu Dhabi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 288 out of 392 reviews" "
Rating 8 - Good. 66 out of 392 reviews" "
Rating 6 - Okay. 18 out of 392 reviews" "
Rating 4 - Poor. 6 out of 392 reviews" "
Rating 2 - Terrible. 14 out of 392 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

PALVI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great and we had an amazing time. The food in Garage and Amici was delicious as was the room service food, we didn’t try the other restaurants. The gym facilities and spa was good and helpful. The room was clean and spacious whereas the bathroom was disappointing due to the see through windows and glass which was very disturbing. The views were immaculate and the location was amazing to be very close to the F1 track and many attractions and theme parks. On the other hand we felt as if the free shuttles were quite misleading as they always seemed full and we had to waste many dirhams on taxi service to and from our destination.
Stayed 6 nights in Mar 2024
Response from Janine Gerlich (General Manager) on Apr 2, 2024
Dear Guest,Thank you for sharing your experience with us. We are thrilled to hear that you enjoyed our culinary offerings, gym and spa facilities.We appreciate your feedback regarding the bathroom design. Rest assured, we will review this aspect to ensure the utmost comfort and privacy for our guests.We are sorry to hear about the inconvenience caused by the Yas island shuttle service, which is beyond our control. We hope to welcome you back soon for another memorable stay at W Abu Dhabi - Yas Island.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Janine Gerlich (General Manager) on Apr 2, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

8/10 Good

LaSandra Evetta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great property with pleasant staff.
Stayed 2 nights in Jan 2024
Response from Janine Gerlich (General Manager) on Mar 29, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Gautam

Decent
Stayed 1 night in Mar 2024
Response from Janine Gerlich (General Manager) on Mar 21, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great place would love to watch the f1 from here
Response from Janine Gerlich (General Manager) on Mar 17, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at
Stayed 2 nights in Feb 2024
Response from Janine Gerlich (General Manager) on Mar 1, 2024
We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Hamzeh, Wellesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Janine Gerlich (General Manager) on Mar 4, 2024
Dear Guest, We appreciate your positive review. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Craig A

Stayed 3 nights in Feb 2024
Response from Janine Gerlich (General Manager) on Mar 21, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards,

10/10 Excellent

sean, lakeway

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel and staff, right on the race track.
Stayed 3 nights in Jan 2024
Response from Janine Gerlich (General Manager) on Feb 4, 2024
Dear valued guest,Thank you for your kind words! We're thrilled you enjoyed your stay at W Abu Dhabi - Yas Island. Our team takes pride in providing exceptional service, and we're delighted you appreciated our prime location. We look forward to welcoming you back for more unforgettable experiences. Best Regards,

6/10 Okay

Bashar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel but impossible to sleep, noise in the area from nightclubs till 3am
Stayed 3 nights in Jan 2024
Response from Janine Gerlich (General Manager) on Jan 28, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We understand the importance of a peaceful stay and will do our utmost to address such disturbances in the future. We apologize for the inconvenience caused by the loud music from the nearby night club, which is beyond our control. Please be assured that we value your feedback as it helps us improve and provide an exceptional experience for our guests. Kind Regards.

8/10 Good

Amir

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Called room service to get a cake and a bottle of champagne for my partner’s birthday and had to call several times and nothing happened. One agent just hung up because he didn’t understand what I was saying and thought I was trying to book a room.
Stayed 2 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Jan 26, 2024
Dear Guest, I extend my sincerest apologies for the disappointing experience you encountered during your recent stay at W Abu Dhabi - Yas Island. Please accept my heartfelt regrets for the inconvenience caused in arranging the special celebration for your partner's birthday.This incident is far from the level of service we strive to provide, and I assure you that we are taking immediate measures to address this issue with our room service team to ensure such lapses do not recur.We genuinely value your feedback as it helps us improve our service standards. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an exceptional experience in the future.

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Too noisy
Awful. Unless you really like noise. Not wholly the hotels fault that they are surrounded by the F1 racetrack bit when we booked we did not know it was a race weekend for other cars. Continuous noise from 09:00 to 23:30. And them the nightclub across the bay keeps going to 03:00. Don’t come here if you want piece and quiet and relaxation
Stayed 2 nights in Jan 2024
Response from Janine Gerlich (General Manager) on Jan 23, 2024
Dear guest,Greetings from W Abu Dhabi – Yas Island. Thank you for taking the time to let us know about your experience while staying with us. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I would like to extend our heartfelt apologies for the noise-related issue that may have affected your overall experience. I personally shared your comments with our leadership team in an effort to improve your experience. It's worth noting that one of the unique features of our property is its one and only hotel on top of the racetrack, which does result in occasional car noise. We have made sure to mention this feature on our official website to help set clear expectations for our guests before their stay. Once again, we apologize for any inconvenience this may have caused you. Your feedback is highly valued, and we thank you for taking the time to share your thoughts with us.

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Janine Gerlich (General Manager) on Jan 23, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Zahra

Stayed 3 nights in Jan 2024
Response from Janine Gerlich (General Manager) on Jan 26, 2024
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Jan 10, 2024
Dear Guest, thank you for posting your review on Expedia. It was a pleasure to have you as our guest at W Abu Dhabi – Yas Island and we are happy to read from your rating that you very much enjoyed your stay. Your kind review is very much appreciated and we look forward to welcoming you back again soon. Kind Regards

2/10 Terrible

Bader

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of noises at the hotel from the car raising and loud music, I was not able to sleep well.
Stayed 5 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Jan 10, 2024
Dear Guest, Thank you for sharing your feedback regarding your recent stay at W Abu Dhabi – Yas Island. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We apologize for the inconvenience caused by the loud music from the nearby night club, which is beyond our control. Also, It's worth noting that one of the unique features of our property is its one and only hotel on top of the racetrack, which does result in occasional car noise. We have made sure to mention this feature on our official website to help set clear expectations for our guests before their stay. Once again, we apologize for any inconvenience this may have caused you. Your feedback is highly valued, and we thank you for taking the time to share your thoughts with us. Kind Regards,

10/10 Excellent

paresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Jan 10, 2024
Dear Guest, thank you for posting your review on Expedia. It was a pleasure to have you as our guest at W Abu Dhabi – Yas Island and we are happy to read from your rating that you very much enjoyed your stay. Your kind review is very much appreciated and we look forward to welcoming you back again soon. Kind Regards

8/10 Good

KHILNA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was great very busy obviously with peak vacation time. Check in counters had clusters of people with two check in counters during high traffic.. Breakfast was extremely busy and understaffed, irritated and exhausted staff at the peak of breakfast timing.. if a waiter sees you’re attempting to call them they skip you pretending they didn’t even see you. Not once but 4 times we experienced this.. other than that all was in order.
Stayed 4 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Dec 30, 2023
Dear valued guest,Thank you for sharing your experience at W Abu Dhabi - Yas Island. We apologize for any inconvenience you encountered during your stay. Your feedback is invaluable, and we will address the check-in and breakfast issues promptly to enhance the guest experience. We look forward to welcoming you back soon for a more seamless stay.Warm regards,

10/10 Excellent

Mazen

Stayed 1 night in Dec 2023
Response from Janine Gerlich (General Manager) on Dec 18, 2023
Dear valued guest,Thank you for choosing W Abu Dhabi - Yas Island for your recent stay, and for taking the time to leave a perfect 5 out of 5 rating. We're thrilled to hear that your experience with us met your expectations, and we truly appreciate your support.We hope to have the pleasure of welcoming you back in the near future.Best Regards,

10/10 Excellent

Vladimir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Janine Gerlich (General Manager) on Dec 16, 2023
Dear valued guest,Thank you for choosing W Abu Dhabi - Yas Island for your recent stay, and for taking the time to leave a perfect 5 out of 5 rating. We're thrilled to hear that your experience with us met your expectations, and we truly appreciate your support. We hope to have the pleasure of welcoming you back in the near future for another outstanding stay.Kind Regards,

8/10 Good

Hiyasmin Manalo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Employees are very helpful and friendly, esp Jonel.
Stayed 3 nights in Oct 2023
Response from Janine Gerlich (General Manager) on Nov 16, 2023
Dear Guest, We appreciate your positive review on Expedia. We're delighted to have had you as our guest at W Abu Dhabi – Yas Island, and it's wonderful to see that you thoroughly enjoyed your stay, as reflected in your excellent rating. Your feedback is valued, and we eagerly anticipate the opportunity to welcome you back in the near future. Kind Regards.

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
M very disappointed this hotel
Stayed 1 night in Oct 2023
Response from Janine Gerlich (General Manager) on Nov 16, 2023
Dear valued guest,We sincerely apologize for any inconvenience during your stay at W Abu Dhabi - Yas Island. Your feedback is crucial to us. Please provide more details about your experience through the Expedia messaging system for any questions or concerns, enabling us to address concerns promptly. We are committed to ensuring a flawless experience and appreciate your patience.

10/10 Excellent

Mohamed

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A privileged place and very close to all activities
Stayed 4 nights in Oct 2023
Response from Janine Gerlich (General Manager) on Nov 16, 2023
Dear valued guest, thank you for choosing W Abu Dhabi - Yas Island. We're delighted you enjoyed our privileged location and proximity to activities. Your positive feedback is truly appreciated, and we look forward to welcoming you back for another exceptional experience.

10/10 Excellent

Espen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Very nice hotel with great facilities.
Stayed 5 nights in Sep 2023
Response from Janine Gerlich (General Manager) on Nov 16, 2023
Dear valued guest, thank you for choosing W Abu Dhabi-Yas Island! We're delighted to hear you enjoyed our exceptional facilities. Your positive feedback fuels our commitment to delivering memorable experiences. We look forward to welcoming you back for more moments of luxury and hospitality.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel, which although on the expensive side is worth it for the view of the racing track.
Stayed 1 night in Oct 2023
Response from Janine Gerlich (General Manager) on Nov 16, 2023
Dear valued guest, thank you for your glowing review! We're delighted to hear you found our hotel stunning, especially enjoying the spectacular view of the racing track. Your satisfaction is our priority, and we appreciate your recognition. We look forward to welcoming you back to the W Abu Dhabi - Yas Island for another memorable experience.Dear valued guest, thank you for your glowing review! We're delighted to hear you found our hotel stunning, especially enjoying the spectacular view of the racing track. Your satisfaction is our priority, and we appreciate your recognition. We look forward to welcoming you back to the W Abu Dhabi - Yas Island for another memorable experience.

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and welcoming staff that attended to all my needs.
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Our stay didn't get off to a great start with a few complaints over our room - however the team went above and beyond to show us what W Yas Island is all about and left us extremely satisfied with the services on offer. Notable mentions to the friendliness and helpfulness of the staff, the great gym facilities and the 'garage' for Breakfast
Stayed 2 nights in Sep 2023

4/10 Poor

Mubarak

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't clean and the place was super noise and disturbing not recommended.
Stayed 3 nights in Sep 2023

10/10 Excellent

Kristopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a beautiful and funky hotel
Stayed 1 night in Sep 2023

10/10 Excellent

heman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not to try
Didn’t like it much .. The hotel has no theme at all! The room in our suite was not separated from living room ! No place to serve coffee after 10:00 pm. And the breakfast is a NIGHTMARE!! You will wait in long line to be seated cause they overbooked the hotel. I won’t be back for a while.
Stayed 6 nights in Aug 2023

10/10 Excellent

Ali, boston

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 8 nights in Aug 2023

6/10 Okay

amit

Stayed 1 night in Aug 2023

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Loved it
Stayed 5 nights in Jun 2023
Response from W Abu Dhabi Team on Jun 27, 2023
Dear Winnie,Thank you for staying with us, we are so happy that you enjoyed your stay with us.Please let us know if you are planning to come back we will be happy to assist you.Regard,W Abu Dhabi Team

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from W Abu Dhabi Yas Island on Jun 19, 2023
Dear Alexander,Thank you for choosing W Abu Dhabi on your last visit to the city.We hope you enjoyed your stay with us!We appreciate you took the time to share your experience with us, please if you have any additional comment about your stay we would be happy to hear about it.We hope to have you with us again soon and thank you again for choosing us. Regards,

10/10 Excellent

Taslim, Wilmslow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time and loved the atmosphere, hotel staff really great and professional!
Stayed 1 night in May 2023
Response from W Abu Dhabi Yas Island on Jun 19, 2023
Dear Taslim,Thank you for choosing W Abu Dhabi on your last visit to the city.We hope you enjoyed your stay with us!We appreciate you took the time to share your experience with us and we are so glad you had an amazing stay. We will share your feedback without team!We hope to have you with us again soon and thank you again for choosing us. Regards,

8/10 Good

Anat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Emmanuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything in the hotel. The staff who checked us in early morning was awesome. He also gave us late check out when we requested. They made us feel just like home. The property was Amazing.
Stayed 6 nights in Apr 2023

10/10 Excellent

Shaquitta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at the W. It’s a beautiful hotel. Ivans and Julius went above and beyond with excellent restaurant recommendations, helping us with transportation and places of interest to explore. The Friday night open track was great entertainment. Would definitely stay there again.
Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return trip and didn’t disappoint, amazing again!
Stayed 5 nights in Apr 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Mickey, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 5 nights in Apr 2023

10/10 Excellent

elsayed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Highly recommend
Stayed 1 night in Mar 2023

10/10 Excellent

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly and polite staff
Stayed 4 nights in Mar 2023

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Rachel

Stayed 1 night in Feb 2023