hank you for bringing these alarming concerns to our attention. I'm incredibly disappointed and sincerely apologize for the unacceptable condition of your room. The issues you describe, including the moldy smell, malfunctioning doors, and signs of damage, are completely unacceptable and fall drastically short of our standards.I'm the new General Manager, and I'm taking this situation very seriously. I've launched an immediate and thorough investigation into the room you stayed in and the entire property to understand how this happened. We're implementing new maintenance protocols to ensure that safety and room functionality are prioritized and that issues are identified and fixed proactively.Additionally, we're committed to retraining our staff to properly address such concerns and ensure that this never happens again.While I understand that this doesn't change your previous experience, please know that guest safety and satisfaction are our highest priorities. We truly regret the negative impact this has had on you, and we're determined to make the necessary changes.

Thank you for taking the time to give us a 4/5 rating! We appreciate your feedback. I'm the new General Manager here, and I'm interested in learning what would have made your experience a perfect 5/5. Please feel free to share any suggestions you may have, as we are always striving to improve!We hope to welcome you back again soon so we can show you the positive changes we're making.

Thank you for bringing these alarming concerns to our attention. I'm deeply disappointed and sincerely apologize for the significantly deteriorated condition of the property that you experienced. Reading your feedback is disheartening, as the numerous issues you've outlined are far below our standards.I'm the new General Manager, and guest satisfaction is my top priority. Clearly, we have a lot of work to do. I've launched a thorough investigation into each of the issues you've raised. Maintenance and repairs are our immediate focus to address faulty doors, the pool, the elevator, and any non-functional in-room amenities.We're also reassessing and retraining our housekeeping protocols to ensure a comfortable and welcoming environment. While our major renovation is planned for late 2024/early 2025, we're committed to maintaining the property to the highest standards until then.Thank you for highlighting these areas where urgent improvement is needed. We truly regret that your stay fell so short of expectations, and we're determined to make significant changes.

Thank you so much for taking the time to give us a 4/5 rating! We're glad you had a positive overall experience. I'm the new General Manager, and I'd love to know what it would take to make your next stay a perfect 5/5. We value your feedback and are always looking for ways to improve.We hope to welcome you back again soon!

Thank you so much for taking the time to give us a fantastic 5/5 rating! We're thrilled to hear that your suite was clean and spacious - it sounds like it was the perfect fit for your needs.I'm the new General Manager here, and providing comfortable and well-maintained accommodations is a top priority. Guest feedback like yours motivates us to continue upholding those standards!We hope to welcome you back again soon!

Thank you so much for taking the time to give us a 4/5 rating! We're glad to hear you found our rooms clean and the staff friendly.I'm the new General Manager here, and I appreciate your feedback about the breakfast. We're always looking for ways to improve our offerings, and your input is valuable. While we're glad you understand it's complimentary, we don't want "free" to mean sacrificing taste and quality.Thank you again for the feedback and for choosing us. We hope to welcome you back sometime soon!

Thank you so much for the amazing 5/star review! We're thrilled to hear that you found our staff friendly, the room clean, and the breakfast delicious. It's fantastic to know we delivered on all these key aspects!We're also very happy to hear that our front desk staff was able to help you recover your lost phone! I'm the new General Manager, and creating a helpful and welcoming environment is a top priority for our team. We're glad we could provide some peace of mind during what could have been a stressful situation.

Thank you SO MUCH for the amazing 5/5 rating! It absolutely makes our day to know we've provided an exceptional experience!I'm the new General Manager, and my entire team is committed to delivering outstanding service, cleanliness, and comfort. Your support motivates us to continue exceeding expectations!We can't wait to welcome you back again soon!

Thank you so much for taking the time to give us a 5/5 rating! We're thrilled to know you enjoyed your stay.I'm Brandon, the new General Manager here, and positive feedback like yours motivates us to continue providing top-notch service, cleanliness, and a comfortable environment for all our guests. We're also excited about the renovation planned for late 2024/early 2025, which will enhance our hotel even further.We'd love to welcome you back again – thanks for choosing us!

Thank you for taking the time to share your feedback. I'm Brandon, the new General Manager, and I sincerely apologize that your stay fell short of expectations. Your comfort is extremely important to me.I'm personally investigating the issues you mentioned with the TV size, bed, and sheets. We're committed to making ongoing improvements, and guest feedback like yours is crucial in highlighting areas for attention. We're also excited about the planned renovation (late 2024/early 2025), which will address many aspects of our hotel for enhanced guest comfort.

Thank you so much for taking the time to give us a 5/5 rating! We're overjoyed that you had a wonderful experience.I'm Brandon, the new General Manager, and your positive feedback inspires us to continue providing excellent service, cleanliness, and comfort for all our guests. We're also excited about the renovation planned for late 2024/early 2025, which will only improve our hotel.We'd love to welcome you back again – thanks for choosing us!

Thank you for taking the time to provide your feedback. While we're glad your stay wasn't entirely negative, I sincerely apologize for the shortcomings in cleanliness, room upkeep, and the bathroom issues you encountered.I'm Brandon, the new General Manager, and I take guest experiences like yours very seriously. I'm immediately addressing your concerns with our housekeeping and maintenance teams, highlighting where we need to raise our standards. Additionally, the renovation we have planned for late 2024/early 2025 will directly address the need for updating and will give us the opportunity to deliver a consistently refreshed experience.I hope you'll consider giving us another chance in the future to show you the positive impact of the changes we're making.

Thank you for taking the time to share your experience and for the positive comments about our location, comfort, and breakfast. We're pleased that you had a positive stay overall.I'm Brandon, the new General Manager, and I sincerely apologize about the TV issue in your room. We'll look into the cable/digital box to ensure this doesn't happen again. I also understand your point about the hotel's appearance, and I'm happy to share that we have a full renovation planned for late 2024/early 2025. This will completely revitalize the property!Thank you for your understanding. We truly appreciate your feedback and hope you'll choose us again in the future to experience the improvements we're making.

Thank you so much for taking the time to give us a 5/5 rating! We're overjoyed that you had a wonderful experience.I'm Brandon, the new General Manager, and your positive feedback inspires us to continue providing excellent service, cleanliness, and comfort for all our guests. We're also excited about the renovation planned for late 2024/early 2025, which will only improve our hotel.We'd love to welcome you back again – thanks for choosing us!

Thank you so much for taking the time to give us a 5/5 rating and for your kind words! We're thrilled that you enjoyed the cleanliness of our hotel and found our staff to be polite.I'm Brandon, the new General Manager here, and providing exceptional service and maintaining a spotless environment are top priorities for me. We're also excited about our renovation in late 2024/early 2025, which will further enhance our hotel.We'd love to welcome you back again. Thanks so much for choosing us!

Thank you so much for taking the time to give us a perfect 5/5 rating! It means the world to know you enjoyed your stay.I'm Brandon, the new General Manager, and my team is dedicated to providing a positive experience through excellent service, cleanliness, and comfort. We're also excited about the upcoming renovation (scheduled for late 2024/early 2025), which will help us elevate our hotel even further.We'd love to welcome you back again in the future!

Thank you so much for taking the time to give us a 5/5 rating! It's incredibly motivating to know you enjoyed your stay.I'm Brandon, the new General Manager, and my team is committed to delivering an exceptional experience through fantastic service, cleanliness, and comfort. We're also thrilled about the renovation planned for late 2024/early 2025, which will only improve our hotel.We hope to have the honor of welcoming you back again soon!

Thank you for taking the time to share your experience. I am extremely disappointed to learn about the uncleanliness of your room and the presence of a used marijuana cigarette. This falls far short of the standards we strive for, and I sincerely apologize for the negative impact it had on your stay.I'm Brandon, the new General Manager, and I take guest experiences like yours very seriously. I have personally reviewed the pictures you left with the front desk attendants, and I am following up with our housekeeping team to understand how such a lapse in cleanliness occurred. We will be taking appropriate corrective actions to ensure this doesn't happen again.Additionally, I am launching an immediate investigation into how a marijuana cigarette ended up in a guest room. This behavior goes against our strict no-smoking policy and will be dealt with accordingly.

Thank you for sharing your experience with us. As the new General Manager, who took over the reins about a month ago, I'm focused on prioritizing maintenance, ensuring cleanliness, and significantly improving our customer service to enhance your stay. We're also looking forward to a scheduled renovation by the end of 2024 or early 2025, which we believe will elevate your future experiences with us. Your feedback is invaluable as we strive to make these improvements. We're committed to providing you with a comfortable and enjoyable stay every time you choose us. Thank you for your support, and we hope to see you again soon to witness the positive changes firsthand.

Thank you for taking the time to share your experience. I'm truly sorry to hear about the issues you encountered during your stay with us. It's clear we fell short of providing you with the quality and comfort you deserved, and for that, I sincerely apologize.I recently stepped into the role of General Manager here, with a strong commitment to focusing on maintenance, cleanliness, and elevating our customer service standards. Your feedback is invaluable as it highlights areas that urgently need our attention.I also want to inform you that we are in the planning stages for a comprehensive renovation set to begin by the end of 2024 or early 2025. This renovation will address the very concerns you've raised, among other improvements, to ensure our hotel meets the high standards our guests expect and deserve.I understand how disappointing this experience must have been for you, and I would appreciate the opportunity to discuss how we can make this right. Our team is dedicated to ensuring that every guest has a pleasant and comfortable stay, and I hope we can demonstrate our commitment to this promise should you choose to stay with us again in the future.

Thank you for your glowing 10/10 review. We are absolutely delighted to hear about your positive experience at our hotel, from the smooth check-in process facilitated by Jasmine to the spaciousness and cleanliness of your room.I would like to take this opportunity to introduce myself as the new General Manager of the hotel. I joined the team about a month ago, with a strong commitment to focusing on key areas such as maintenance, cleanliness, and elevating our customer service standards. Feedback like yours is incredibly encouraging and validates our efforts to create an exceptional experience for every guest.Jasmine is a valued member of our team, and I'm thrilled to know that her service made a significant impact on your stay. I will be sure to share your kind words with her and the rest of our staff. It's feedback like this that motivates us to continue delivering exceptional service.We are committed to maintaining high standards and making continuous improvements to ensure every stay with us is enjoyable and memorable. Should you have any requests or need assistance with anything during future visits, please do not hesitate to reach out.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon and hope to exceed your expectations once again.

Thank you very much for your valuable feedback and for rating your recent stay with us. We're delighted to hear that you had a positive experience, reflected in your 4/5 review. Your insights are incredibly important to us as they help guide our ongoing efforts to enhance our hotel's offerings and service.I wanted to take this opportunity to introduce myself as the new General Manager here. Having joined the team about a month ago, my focus has been squarely on addressing maintenance, elevating our standards of cleanliness, and improving the overall customer service experience for our guests.I'm also excited to share that we are in the process of planning a comprehensive renovation, scheduled to begin by the end of 2024 or early 2025. This renovation is aimed at not only refreshing our facilities but also ensuring that every aspect of our guests' stays are as comfortable and enjoyable as possible.Your satisfaction is our top priority, and we're committed to making continuous improvements. Should you have any specific suggestions or concerns from your stay that you'd like to share, I would be grateful to hear them. Your feedback is instrumental as we prepare for the upcoming renovations and strive to make our hotel the best it can be.We look forward to the opportunity to welcome you back in the future, hopefully to an even better experience following our renovations. Please do not hesitate to contact me directly if you have any further comments or if there's anything we can do to make your next stay with us even more enjoyable.

Thank you for sharing your feedback with us. I understand from your review that you were unable to stay in the room you paid for and faced difficulties regarding a refund. Please accept my sincere apologies for any inconvenience this situation may have caused you.I would like to introduce myself as the new General Manager of the hotel. I joined the team about a month ago with a commitment to improving maintenance, cleanliness, and customer service across our property. Part of this commitment involves addressing concerns such as yours with the care and attention they deserve.I am genuinely concerned to learn about your experience and would like to investigate this matter further to understand what went wrong and why a refund was not possible under your circumstances. We strive to maintain flexible and fair policies for our guests, especially in situations beyond their control.I would be grateful for the opportunity to connect with you directly to discuss this matter in more detail and explore how we can make this right for you. Your satisfaction is very important to us, and we hope to find a resolution that meets your approval.Thank you again for bringing this to my attention. Please reach out to me at your earliest convenience so we can address your concerns personally.

Thank you for your exceptional 5/5 review. It brings us immense joy to know that your experience with us was so positive.I would like to take this opportunity to introduce myself as the new General Manager of the hotel. Having recently joined the team about a month ago, my primary focus has been on enhancing our commitment to maintenance, cleanliness, and elevating the level of customer service we provide. Your feedback is a wonderful affirmation that we are moving in the right direction.We are dedicated to ensuring each guest's stay is comfortable, welcoming, and memorable. Your satisfaction is our highest priority, and it's feedback like yours that motivates our entire team to continue striving for excellence in everything we do.Should you have any suggestions or need assistance with future bookings, please do not hesitate to reach out. We are here to ensure your next stay is just as delightful.Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back in the near future.

Thank you profoundly for your outstanding 10/10 review. We are truly delighted to hear that your stay with us was so enjoyable and met all your expectations.I'm pleased to introduce myself as the new General Manager of the hotel. I took over the role about a month ago with a dedicated focus on enhancing our standards of maintenance, cleanliness, and customer service. It's incredibly rewarding to receive such positive feedback, as it confirms that our efforts are making a difference in the guest experience.Our team is committed to providing an exceptional and memorable stay for every guest, and your satisfaction is our utmost priority. It's feedback like yours that inspires and motivates us all to continue delivering the highest level of service.Should you have any suggestions for us or require assistance with future bookings, please do not hesitate to get in touch. We are here to ensure your next visit is just as perfect.Thank you once again for choosing to stay with us. We eagerly look forward to welcoming you back soon.

Thank you for awarding us a perfect 5/5 review. We are thrilled to hear that your experience with us was up to your satisfaction, and we truly appreciate you taking the time to share this positive feedback.I would like to take this opportunity to introduce myself as the new General Manager of the hotel. Having joined the team about a month ago, my primary focus has been on enhancing our maintenance protocols, elevating the standard of cleanliness, and improving the overall customer service experience for our guests. It's heartening to know that our efforts are resonating with our valued guests.Our team is dedicated to providing a welcoming, clean, and comfortable environment for all our guests, and it's feedback like yours that motivates us to continue striving for excellence in everything we do.We value your support and look forward to the opportunity to welcome you back in the near future. Should you have any specific requests or need assistance during your next visit, please do not hesitate to reach out. We are here to ensure that each stay with us is memorable and exceeds your expectations.Thank you once again for choosing to stay with us. We eagerly anticipate your next visit and the chance to serve you again.

Thank you for your exceptional 10/10 review. We are thrilled to receive such positive feedback, and I am delighted to know that your experience with us was outstanding.As the new General Manager, having joined the team about a month ago, I am committed to enhancing our focus on maintenance, cleanliness, and customer service. It’s incredibly rewarding to see that our efforts are resonating with our guests and contributing to memorable and comfortable stays.Receiving a perfect score is a wonderful testament to the hard work and dedication of our entire team. I will be sure to share your kind words with them, as it serves as a great motivator and acknowledgment of their efforts.We look forward to the opportunity to welcome you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is nothing short of perfect.Thank you once again for choosing our hotel. We eagerly await your next visit and the opportunity to provide you with the same high standard of service.

Thank you so much for your outstanding 10/10 review. We are thrilled to receive such positive feedback, and it's wonderful to know that your experience with us met your highest expectations.As the new General Manager, having joined the team about a month ago, I am dedicated to enhancing our focus on maintenance, cleanliness, and customer service. It’s incredibly rewarding to see that our efforts are positively impacting our guests' experiences and contributing to memorable and comfortable stays.Receiving a perfect score is a wonderful testament to the hard work and dedication of our entire team. I will be sure to share your kind words with them, as it serves as a great motivator and acknowledgment of their efforts.We look forward to the opportunity to welcome you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is nothing short of perfect.Thank you once again for choosing our hotel. We eagerly await your next visit and the opportunity to provide you with the same high standard of service.

Thank you for your exceptional 5/5 review. We are truly delighted to know that your experience with us was to your utmost satisfaction.As the new General Manager, who recently took over about a month ago, I am passionately dedicated to enhancing various aspects of our hotel, focusing especially on maintenance, cleanliness, and customer service. It is incredibly rewarding to see that these efforts are positively impacting our guests' experiences.Receiving a perfect score from you is a wonderful affirmation of the hard work and dedication our team puts in every day. I will be sure to share your kind words with them, as such positive feedback serves as a great motivator and reinforces our commitment to excellence.We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even more enjoyable, or if you have any specific preferences, please don't hesitate to let me know. We are here to ensure that every aspect of your stay is exemplary.Thank you once again for choosing our hotel. We eagerly await your next visit and the opportunity to provide you with the same high standard of service.

Thank you immensely for your generous 5/5 review. It's truly rewarding to hear that your experience with us was so positive.I would like to take this moment to introduce myself as the new General Manager of the hotel. Having joined the team about a month ago, my primary focus has been on enhancing our maintenance, cleanliness, and overall customer service efforts. It's heartening to receive such positive feedback, as it reaffirms that we are on the right path to achieving our goals.Our team is dedicated to providing an exceptional experience for every guest, and your satisfaction is our highest priority. We are committed to continuous improvement and ensuring that every aspect of our hotel exceeds expectations.Should you have any special requests or need assistance with future reservations, please don't hesitate to reach out. We are here to ensure your next stay is just as delightful, if not more so.Thank you once again for choosing to stay with us. We eagerly look forward to your next visit and the opportunity to welcome you back.

Thank you so much for your fantastic review and for awarding us a perfect score! It’s truly rewarding to hear about your wonderful experience at our hotel. Your satisfaction is our greatest motivation.I’m the new General Manager here. I’ve recently joined the team with a strong commitment to enhancing maintenance, elevating our cleanliness standards, and overall improving the quality of our customer service. We’re all about creating memorable stays for our guests, and it seems we hit the mark with your visit.I’m also thrilled to inform you that we’re preparing for a significant renovation scheduled to start by the end of 2024 or early 2025. This initiative is part of our continuous effort to not just meet but exceed our guests' expectations and ensure our facilities are always at their best.Your kind words regarding our staff and services have been shared with the team. It’s feedback like yours that inspires us all to keep delivering exceptional service every day.We eagerly anticipate welcoming you back, ideally to an even more impressive setting post-renovation. Should you have any suggestions or specific preferences for your future stays, please feel free to reach out to me directly. We value your loyalty and look forward to serving you again with the same high standards and a refreshed look.

Thank you for your excellent 5/5 review. We are delighted to receive such positive feedback and are thrilled to know that your stay with us was up to your highest expectations.As the new General Manager, who recently joined the team about a month ago, I am passionately dedicated to focusing on enhancing maintenance, cleanliness, and customer service in our hotel. It’s incredibly rewarding to see that these efforts are making a significant impact and contributing to memorable and comfortable experiences for our guests like yourself.Receiving a perfect score is a wonderful testament to the hard work and dedication of our entire team. I will be sure to share your kind words with them, as it serves as a great motivator and acknowledgment of their efforts in maintaining our high standards.We look forward to welcoming you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is exceptional.Thank you once again for choosing our hotel. We eagerly await your next visit and the chance to provide you with the same high standard of service.

Thank you for sharing such positive feedback about your recent stay with us, especially while visiting family with your beagle Barney. It’s wonderful to know that our hotel served as the perfect accommodation for your needs and that you were pleased with the service provided.As the new General Manager, who recently joined the team about a month ago, I am dedicated to focusing on key areas such as maintenance, cleanliness, and enhancing customer service. It's heartening to hear that our efforts are contributing to memorable and comfortable experiences for our guests.We take pride in being a pet-friendly hotel and are delighted that Barney found his stay with us comfortable too. Our team is committed to ensuring that all our guests, including our four-legged ones, enjoy a welcoming and pleasant atmosphere.If there's anything we can do to make your future visits even more enjoyable, or if you have any specific preferences or needs, please do not hesitate to let me know. We are here to ensure that every aspect of your stay meets your expectations.Thank you once again for choosing our hotel for your family visit. We eagerly await your next stay and the opportunity to provide you with the same high standard of service.

Thank you for sharing your experience and feedback regarding your recent stay with us. I'm glad to hear that you found our location convenient and our staff friendly, and that the breakfast was to your satisfaction. However, I am concerned about your comments regarding the cleanliness of your room and the issue with your pet.As the new General Manager, who took over about a month ago, my focus is on enhancing maintenance, cleanliness, and customer service across our hotel. Please accept my sincere apologies that the cleanliness of your room did not meet our usual high standards. I have addressed this feedback directly with our housekeeping team to ensure a more thorough cleaning process, particularly under towel racks and tables.Regarding the bed design and the difficulty experienced with your cat, I appreciate you bringing this to our attention. We strive to be pet-friendly, and your feedback is valuable as we consider ways to improve our accommodations for guests traveling with pets.I understand that this experience was not entirely satisfactory, and I would welcome the opportunity to make your next stay with us more comfortable and enjoyable. If you choose to stay with us again, please reach out to me directly so I can ensure that your room meets our highest standards for cleanliness and comfort.

Thank you for taking the time to share your feedback regarding your recent stay with us. I'm pleased to hear that you found our location to your liking and were able to enjoy a good rest during your visit.As the new General Manager, who recently joined the team about a month ago, I am dedicated to focusing on key areas such as maintenance, cleanliness, and enhancing customer service. It's encouraging to know that our location contributed positively to your experience, and we are committed to ensuring that all aspects of our hotel meet the high standards our guests expect.I appreciate your comments, as they are essential in guiding our ongoing efforts to improve and provide the best possible service and comfort. If there are any specific suggestions or feedback you would like to share on how we can further enhance your experience in the future, please do not hesitate to let me know.Thank you again for choosing to stay with us. We look forward to welcoming you back soon and hope to provide you with an even better experience on your next visit.

Thank you for taking the time to share your rating of 6/10 following your recent stay with us. While I am glad you chose our hotel, it appears we have areas to improve upon to fully meet your expectations.As the new General Manager, who joined the team about a month ago, I am particularly focused on enhancing key aspects such as maintenance, cleanliness, and customer service. Your feedback is invaluable in guiding these improvements. I am keen to understand more about your experience and would appreciate any additional insights you could provide on areas where we fell short or how we might elevate your next stay.We are committed to providing our guests with the highest quality of service and comfort, and it concerns me that we did not achieve this during your visit. Please rest assured that we take your feedback seriously and will take the necessary steps to ensure our future guests have a more positive experience.If you choose to stay with us again, I would like to personally oversee your visit to ensure that it meets the high standards we strive to offer. If you have any specific concerns or preferences for future stays, please do not hesitate to reach out to me directly.Thank you again for your review. We hope to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.

Thank you for taking the time to share your feedback on your recent stay with us. I am pleased to hear that you found our staff friendly and the bed comfortable, as we strive to ensure a pleasant experience for all our guests.As the new General Manager, who joined the team about a month ago, I am dedicated to focusing on improving various aspects of our hotel, including maintenance, cleanliness, and customer service. Your comments regarding the need for replacing furniture and giving some TLC to the interior spaces are particularly important. I appreciate you bringing this to our attention.Please rest assured that we are taking steps to review and refresh our interior decor and furnishings. We understand that the quality and condition of our furniture and overall interior are crucial to the comfort and satisfaction of our guests. We are committed to making the necessary improvements to enhance the overall experience and ambiance of our hotel.Your comfort and satisfaction are our top priorities, and we take your feedback very seriously. We hope to welcome you back in the future, where I would like to personally ensure that your stay reflects the high standards we aim to achieve.

Thank you for sharing your feedback regarding your recent stay with us. I am truly sorry to hear about the series of issues you encountered, including the malfunctioning TV, inoperative room phone, broken bathtub drain plug, unpleasant carpet odor, and the condition of the elevator. This is certainly not the experience we want our guests to have.As the new General Manager, who joined the team about a month ago, I am focusing intently on improving our hotel's maintenance, cleanliness, and customer service. Please be assured that your concerns are being taken very seriously. We are conducting a comprehensive review of our rooms and common areas to address and rectify the issues you've mentioned.The situation with the TV and cable box is unacceptable, and our maintenance team is working to ensure all our televisions and cable connections function properly. The room phone and bathtub drain plug will be repaired or replaced as needed. Regarding the carpet odor and the elevator, we are implementing deep cleaning measures and maintenance checks to resolve these problems and prevent future occurrences.I apologize that your stay felt substandard and understand how these issues could have significantly impacted your overall experience. We are committed to making the necessary improvements to provide a comfortable and enjoyable stay for our guests.I would welcome the opportunity to have you stay with us again, where I can personally ensure that your experience reflects the high standards we aim to achieve. Your satisfaction is very important to us, and we hope to have the chance to regain your trust.

Thank you for taking the time to share your feedback on your recent stay with us. I appreciate your candid comments, as they are essential in guiding our improvements.As the new General Manager, having joined the team about a month ago, I am focusing on key areas such as maintenance, cleanliness, and enhancing our customer service. I am concerned to hear about your experience regarding the need for a property refresh, the water pressure issues, the lack of soap in your room, and the breakfast not being stocked proficiently.Please accept my sincere apologies for these shortcomings. We strive to provide a comfortable and convenient experience for all our guests, and it's clear that we missed the mark in these areas during your visit.I have taken note of your observations and am already addressing these points with our team. We are reviewing our maintenance procedures to ensure issues like water pressure are promptly identified and resolved. In addition, we are reinforcing our housekeeping protocols to ensure all rooms are adequately stocked with essential items, including soap.Regarding the breakfast service, I am working with our team to improve our stocking processes to ensure that all items are readily available for our guests. We want to start your day off right with a satisfying breakfast experience.Your feedback is invaluable as we strive to improve and I assure you that we are taking your comments seriously. If you choose to stay with us again, I would like to personally oversee your visit to ensure that it meets the high standards we aim to provide.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

Thank you for taking the time to share your feedback regarding your recent stay with us. I apologize for the inconvenience you experienced due to the non-functioning thermostat in your room. This is certainly not the standard of comfort and functionality we strive to provide our guests.As the new General Manager, who recently joined the team about a month ago, I am placing a strong emphasis on enhancing maintenance, cleanliness, and customer service throughout our hotel. The issue with the thermostat falls directly under the improvements we are committed to making. I have notified our maintenance team to ensure that this issue is addressed immediately and to conduct a thorough inspection of our thermostats in all rooms to prevent such occurrences in the future.We understand how important a comfortable room environment is to the overall experience of your stay, and it is our priority to ensure that all our amenities are in excellent working order.I appreciate you bringing this matter to our attention, and I would like to assure you that we are taking the necessary steps to improve. If you decide to stay with us again, I would like to personally oversee your visit to ensure that everything is up to the high standards we aim to achieve.Thank you again for your review. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience.

Thank you for sharing your feedback and for the 4/5 rating of your recent stay with us. It’s heartening to know that your experience at our hotel was largely positive.As the new General Manager, who joined the team about a month ago, I am dedicated to elevating our standards in areas such as maintenance, cleanliness, and customer service. We are committed to ensuring every guest enjoys a comfortable and memorable stay, and your insights are invaluable in guiding our continued improvements.While I am pleased to see a high rating, I am keen to learn how we might achieve that perfect score in your eyes. We strive to exceed our guests' expectations in all aspects of their stay, and I welcome any specific feedback or suggestions you might have on areas we can improve.If you would like to discuss your stay in more detail or if you have any preferences for future visits, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we are here to ensure your next visit is even more enjoyable.Thank you again for choosing to stay with us. We look forward to welcoming you back in the future and to the opportunity to provide you with a 5/5 experience.

Thank you for taking the time to leave us a 4/5 review. We are pleased to know that your stay with us was largely positive, and we appreciate your feedback as it is essential in our ongoing efforts to enhance our guest experience.As the new General Manager, having joined the team about a month ago, I am deeply committed to focusing on key areas such as maintenance, cleanliness, and customer service. Our goal is to ensure every guest enjoys a comfortable and memorable stay, and your insights are invaluable in helping us achieve this.While your review is highly appreciated, we are eager to learn how we might improve further to make your next stay a perfect 5/5 experience. We are committed to elevating our standards in all aspects of our service and facilities.If there were specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we welcome the opportunity to address any concerns or preferences you may have.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back in the future and to exceed your expectations.

Thank you for taking the time to share your feedback with us. As the new General Manager, who recently joined the team about a month ago, I am dedicated to enhancing various aspects of our hotel, including a renewed focus on maintenance, cleanliness, and customer service. Our goal is to ensure every guest enjoys a comfortable and memorable stay at our hotel.While your message doesn't specify particular details, I want to assure you that we are committed to making continuous improvements in all aspects of our service. We understand the importance of a well-maintained, clean environment, coupled with attentive and responsive customer service, in creating a positive guest experience.If there are specific aspects of your stay that you would like to discuss further, or if you have suggestions on how we can enhance our service, please do not hesitate to contact me directly. Your satisfaction is our top priority, and we welcome the opportunity to address any concerns you may have.Thank you again for choosing to stay with us. We look forward to welcoming you back in the future and demonstrating our commitment to providing an exceptional hospitality experience.

Thank you for your recent stay with us and for taking the time to share a 4/5 review. We are pleased to know that your experience was largely positive, and we appreciate your feedback as it plays a crucial role in our ongoing efforts to enhance our guest experience.As the new General Manager, having joined the team about a month ago, I am dedicated to focusing on key areas such as maintenance, cleanliness, and customer service. Our goal is to ensure every guest enjoys a comfortable and memorable stay, and your insights are invaluable in helping us achieve this.While your review is highly appreciated, we are eager to learn how we might improve further to make your next stay a perfect 5/5 experience. We are committed to elevating our standards in all aspects of our service and facilities.If there were specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, please do not hesitate to reach out to me directly. Your satisfaction is our top priority, and we welcome the opportunity to address any concerns or preferences you may have.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back in the future and to exceed your expectations.

Thank you for your exceptional 10/10 review. We are truly grateful for your feedback and delighted to know that your experience with us was so positive.As the new General Manager, having joined the team about a month ago, I am particularly heartened by your high rating. My commitment is to continue building upon our strengths in maintenance, cleanliness, and customer service. It's incredibly rewarding to see that our efforts are making a significant impact and contributing to memorable and comfortable experiences for our guests.Receiving a perfect score is a wonderful testament to the hard work and dedication of our entire team. I will be sure to share your kind words with them, as it serves as a great motivator and acknowledgment of their efforts.We look forward to the opportunity to welcome you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is nothing short of perfect.Thank you once again for choosing our hotel. We eagerly await your next visit and the opportunity to provide you with the same high standard of service.

Dear Guest,Thank you for your exceptional 5/5 review. We are thrilled to receive such positive feedback and are delighted to know that your stay with us was thoroughly enjoyable.As the new General Manager, who recently joined the team about a month ago, I am especially heartened by your high rating. It reaffirms my commitment to enhancing our focus on maintenance, cleanliness, and customer service. It's incredibly encouraging to see that our efforts are resonating with our guests and contributing to a memorable and comfortable experience.Receiving a perfect score is a wonderful testament to the hard work and dedication of our team. I will be sure to share your kind words with them, as it serves as a great motivator and acknowledgment of their efforts.We look forward to the opportunity to welcome you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is nothing short of perfect.Thank you once again for choosing our hotel. We eagerly await your next visit and the chance to provide you with the same high standard of service.

Thank you for taking the time to share your positive feedback about your recent stay with us. I am delighted to hear that you found your room to be clean and spacious, and that our staff, including the gentleman at the breakfast bar, provided you with excellent service.As the new General Manager, who joined the team about a month ago, I am heartened by your comments. My focus is on enhancing our commitment to maintenance, cleanliness, and customer service, and it’s rewarding to know that these efforts are already being noticed and appreciated by our guests.Our team takes great pride in creating a welcoming and comfortable environment, and your recognition of their hard work is a great motivator. I will be sure to pass on your kind words to our staff, particularly to the gentleman at the breakfast bar, as a testament to their dedication to guest care.We are committed to maintaining this high level of service and to making continuous improvements in all areas of our operation. Should there be anything we can do to make your future visits even more comfortable, please do not hesitate to let me know. Your satisfaction and comfort are our top priorities.Thank you again for choosing our hotel. We look forward to welcoming you back soon and continuing to provide you with a pleasant and enjoyable stay.

Thank you so much for your outstanding 10/10 review. It is truly heartening to receive such high praise, and I am thrilled to know that your experience with us was so positive.As the new General Manager, having recently joined the team about a month ago, I am particularly encouraged by your feedback. My commitment is to continue building upon our strengths in maintenance, cleanliness, and customer service. It’s incredibly rewarding to see that our efforts are making a significant impact and contributing to memorable and comfortable experiences for our guests.Receiving a perfect score is a wonderful testament to the hard work and dedication of our entire team. I will be sure to share your kind words with them as it serves as a great motivator and acknowledgment of their efforts.We look forward to the opportunity to welcome you back soon. If there is anything we can do to make your future stays even more enjoyable, or if you have any specific preferences, please do not hesitate to let me know. We are here to ensure that every aspect of your stay is nothing short of perfect.Thank you once again for choosing our hotel. We eagerly await your next visit and the opportunity to provide you with the same high standard of service.