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Reviews of Skene House Hotels - Rosemount

4 out of 5
Skene House Hotels - Rosemount
96 Rosemount Viaduct, Aberdeen

Reviews

9.2

Wonderful

Rating 10 - Excellent. 532 out of 851 reviews" "
Rating 8 - Good. 264 out of 851 reviews" "
Rating 6 - Okay. 38 out of 851 reviews" "
Rating 4 - Poor. 15 out of 851 reviews" "
Rating 2 - Terrible. 2 out of 851 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Harry

Travelled with family
Liked: Cleanliness, room comfort
Great!
Great place, very handy for the city, good secure parking.
Stayed 1 night in Mar 2020
Response from Hotel Management on Mar 17, 2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodation and really quite handy for central Aberdeen
Stayed 2 nights in Feb 2020
Response from Hotel Management on Feb 18, 2020
Thank you for your feedback!

8/10 Good

Guthrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on Feb 18, 2020
Thank you for your feedback!

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm comfy and clean suit
Really clean and comfortable, only thing we didn’t think much of was our check in... we walked to reception desk and said good morning gave our names etc , the man looked up and his only words were your to early!!!! Not a nice welcome did not even force a smile
Stayed 1 night in Feb 2020
Response from Lorna on Feb 14, 2020
Dear Guest, Thank you for taking the time to let us know what you thought of your recent stay. Please accept my sincere apologies that our levels of customer service appear to have fallen well below our usual high standards on this occasion. After investigating what happened I can assure you that further training will be carried out with our team. Again, my apologies and I hope that you will choose to give us another chance in the future.

10/10 Excellent

Tracey, SUNDERLAND

Travelled with family
Liked: Cleanliness, amenities
The property was spotlessly clean, beds comfortable and the staff were all extremely friendly. Breakfast was lovely. Would stay again.
Stayed 1 night in Feb 2020
Response from Reception on Feb 9, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Jan 2020
Response from KG on Feb 8, 2020
Thanks for staying with us. We appreciate your feedback!

8/10 Good

ELSPETH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good base
A great family base for a visit to Aberdeen. Clean accommodation with added bonus of having own lounge. Rooms had all that were required . Nice Scottish breakfast set us up for a day of walking the sites.
Stayed 1 night in Jan 2020
Response from Hotel Management on Jan 9, 2020
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love it clean hot water always very very comfortalbe peaceful great location thanks for every things
Stayed 3 nights in Dec 2019
Response from Hotel Management on Jan 1, 2020
Thank you for your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The property was quite older and the living room wreaked of smoke. The apartment was definitely worn down...I expected more from a hotel rated higher.
Stayed 1 night in Dec 2019
Response from Hotel Management on Dec 26, 2019
Thank you for your feedback!

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fab place to stay,we stay regularly always excellent
Stayed 2 nights in Dec 2019
Response from LT on Dec 16, 2019
Dear Graeme, Thank you for taking the time to leave a review and we are happy to read that you have enjoyed your recent stay.

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Hotel Management on Dec 11, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Hotel Management on Dec 2, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from lt on Nov 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gina

Stayed 2 nights in Nov 2019

10/10 Excellent

Aishling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Apartment!
Would highly recommend for a family stay. We stayed in a 3 bedroom apartment, 3 nice size bedrooms, 2 bathrooms and a living area and kitchen. It was perfect, very clean, comfortable beds, very quite area so got good night sleep. The one downside is there are no lifts, we stayed on the third floor, which for us was fine but if you have a baby / toddler and buggies etc, I would ask for a ground floor apartment.. Otherwise, excellent place to stay, we spent 3 nights. Good secure car parking also included.
Stayed 3 nights in Oct 2019
Response from sh on Oct 29, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like: Welcome, personal taking care, spacious, confortable, clean, location. Beds are great. When we will come back in Aberdeen, we know were to go again. Dislike: None.
Stayed 3 nights in Oct 2019
Response from Reception team on Oct 23, 2019
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Allison

Stayed 2 nights in Oct 2019

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Management on Oct 18, 2019
Thank you for your feedback!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Reception on Oct 17, 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay at Skene House
Enjoyed the stay and apartment was great. Only criticism is that the mattress was a bit hard for me as I have arthritis. The spiral staircase in this apartment might be difficult for older people.
Stayed 2 nights in Oct 2019
Response from SH on Oct 15, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel overall
Really liked everything. Only complaint was difficulty getting inside the apartment building. Very steep steps. ☹️
Stayed 3 nights in Oct 2019
Response from SH on Oct 15, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from LT on Oct 10, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from kt on Oct 2, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were greated in a very pleasant manner when checking in. The process was nice and quick. The suite had a sitting room, bathroom and kitchenette on one level and a spiral stair to the bedroom area creating a spacious feel. On the second day we arrived back to find noisy neighbours. When I requested a room move this was provided without challenge and done in a very professional manner along with apologies even though this is not a problem created by the hotel which is usually quiet. We booked the breakfast for the second morning where there was reasonable choice and an offer of a cooked course which turned out to be very nice.
Stayed 2 nights in Sep 2019
Response from Hotel Management on Sep 30, 2019
Thank you for your feedback!

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good location for where we would be that night. People were very helpful.
Stayed 1 night in Sep 2019
Response from Hotel Management on Sep 28, 2019
Thank you for your feedback!

8/10 Good

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near everything, clean good breakfast, good service ans parking on the site, a must! Full kitchen .... with a small fridge!
Stayed 2 nights in Sep 2019
Response from LT on Sep 15, 2019
Dear Isabel, Thanks for staying with us. I am glad to hear that you find our amenities like parking and breakfast were good. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fantastic. Beautiful spacious 1 bedroom apartment with everything you would need for a long stay. We will definitely stay again
Stayed 1 night in Aug 2019
Response from LT on Sep 2, 2019
Thanks for staying with us. We appreciate your feedback! and we were happy that you have enjoyed your recent stay at Skene House.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* establishment......
Excellent as usual - 5* accommodation and service
Stayed 1 night in Aug 2019
Response from LT on Sep 2, 2019
Thanks for staying with us. We appreciate your feedback! We are happy to read and giving us 5* service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from R on Aug 29, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate
1st class accommodation, staff at reception were very kind, friendly and helpful. The car park is a bit "elusive" but Piotr came to the rescue and accompanied us to show the way. We had a lovely stay and would recommend to everyone.
Stayed 2 nights in Aug 2019
Response from LT on Aug 27, 2019
Hi Janis, Thanks for staying with us. We appreciate your feedback! It was nice to read that our reception team were helpful during your stay and that Piotr showed you the way to our car park. We hope to welcome you soon in the near future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Great apartments. Great staff. Great breakfast. Will book again.
Stayed 1 night in Aug 2019
Response from Reception on Aug 25, 2019
Thank you for taking the time to post a review after your recent stay at Skene House Rosemount. It was great to read that you were so happy with everything including our staff. Hopefully we will be able to welcome you back soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good apart from the directions to the parking lot
Stayed 1 night in Aug 2019
Response from Reception on Aug 23, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Reservations on Aug 19, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from ZK on Aug 18, 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy parking. Lots to do all around, we had a great stay
Stayed 3 nights in Aug 2019
Response from ZK on Aug 18, 2019
Thanks for staying with us. We are happy to read that you have enjoyed your recent stay here at Skene House. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was no lift and the complicated design of the hotel meant we had to carry our bags up and down several sets of stairs to get to our room. Signposting within the hotel was poor. Breakfast was poor value for money, very ordinary, hot food served before we were ready and the only tea was self-service tea bags and warm (NOT boiling) water from a thermos jug.
Stayed 1 night in Jul 2019
Response from LT on Aug 17, 2019
Thank you for taking the time to write a review of your recent stay with us. Your comments is very much appreciated. Please accept my apologies that you have to carry your bags up and down. I am surprised that when you checked in this was not offer to as we do have staff to help you carry your bags. We do need to look at the breakfast selection we offered and the hot water for the tea as this should be boiling. Again please accept our apology. Thank you again and hopefully we can welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and good location
Excellent value and good location, the apartment was clean and comfortable with secure parking and friendly and professional service. Would definitely stay again if in Aberdeen.
Stayed 5 nights in Aug 2019
Response from Hotel Management on Aug 16, 2019
Thank you for staying with us!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Space and size was great. Everything was further ok
Stayed 8 nights in Aug 2019
Response from Hotel Managment on Aug 13, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Hotel Management on Aug 13, 2019
Thank you for your feedback!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very beautiful location, my 3 night stay was wonderful in a beautiful area of the City. Added bonus was the private parking. I would recommend this location.
Stayed 3 nights in Aug 2019
Response from Hotel Management on Aug 13, 2019
Thank you for your feedback!

6/10 Okay

roselyn

Disliked: Room comfort
Stayed 1 night in Aug 2019
Response from LT on Aug 12, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roger

Stayed 2 nights in Aug 2019

10/10 Excellent

Archibald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Hotel managment on Aug 7, 2019
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious apartment, comfortable, easy parking.
Stayed 2 nights in Aug 2019
Response from lt on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from lt on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable stay
Good clean apartment with all equipment you would expect and need. In my opinion, could do with some modernising to decor and furniture . Clean comfortable beds, plenty of onsite free parking. Close to city centre (10 mins walk). Will definitely stay again.
Stayed 1 night in Aug 2019
Response from lt on Aug 6, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always really friendly and helpful. Free parking, comfortable rooms.
Stayed 2 nights in Jul 2019
Response from Hotel Managment on Aug 5, 2019
Thank you for staying with us!

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skene hoose
Friendly service, great rooms, feels more like home from home., would certainly recommend.
Stayed 1 night in Aug 2019
Response from Hotel Managment on Aug 3, 2019
Thank you for your feedback.

4/10 Poor

Craig

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
I’m not going back
Down right dangerous
Stayed 1 night in Jul 2019
Response from Kind regards, on Aug 1, 2019
Thanks for staying with us. We appreciate your feedback.

4/10 Poor

Craig

Business traveller
Disliked: Staff & service, property conditions & facilities
I won’t stay again
I’m writing this review while back up in Aberdeen and unfortunately in a premier inn due to my complete disappointment of my last stay at this hotel. The best thing about these apartments is its location for the city centre with free parking however the standard of buildings is seriously starting to slide. Unfortunately while leaving my room my trainer was completely ruined by a very dangerous door. I was possibly quite lucky as if I was a lady wearing open saddles who knows what it would have done ! Pictures attached
Ripped trainer
Offending door
Stayed 1 night in Jul 2019