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Reviews of Park Inn by Radisson Aberdeen

4 out of 5
Park Inn by Radisson Aberdeen
1 Justice Mill Lane, Aberdeen, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 387 out of 1001 reviews" "
Rating 8 - Good. 455 out of 1001 reviews" "
Rating 6 - Okay. 108 out of 1001 reviews" "
Rating 4 - Poor. 33 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maureen

Travelled with partner
lovey stay l friendly staff
Stayed 1 night in Apr 2024
Response from Jodie on Apr 9, 2024
Thank you Maureen for a lovely review! We are so pleased you have a wonderful stay with us and choose us again in the future!

6/10 Okay

Kali

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was a bit dated, scuff marks on the walls. Pillows and mattress seemed very very old, the queen bed I had 2 twin mattresses joined and as you can imagine, the center of the bed was uncomfortable to lie down. The frame of the mattress was protruding out making it difficult to get proper rest.
Stayed 3 nights in Feb 2024
Response from Lisa on Feb 27, 2024
Hi Kali, thank you for taking the time to share your feedback. It's a shame the stay didn't quite meet your expectations. Hope to have another chance to welcome you to the hotel.

6/10 Okay

Sarah

Stayed 1 night in Feb 2024
Response from Lisa on Feb 27, 2024
Thank you for taking the time to rate your stay. Hope to see you again soon.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Feb 2024
Response from Lisa on Feb 27, 2024
Hi Jamie, glad you enjoyed your stay, thank you for your feedback!

10/10 Excellent

Brett

Stayed 1 night in Jan 2024
Response from Lisa on Mar 24, 2024
Hi Brett, thank you for a great review. Glad to learn you enjoyed your stay at the hotel. Hope to see you back soon.

8/10 Good

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well maintained. Staff were very helpful and kind.
Stayed 9 nights in Dec 2023
Response from Lisa on Feb 27, 2024
Hi Kelly, thank you for a great review. We are thrilled you had a great stay with us and hope to see you back at the hotel in the future.

6/10 Okay

James

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lisa on Feb 27, 2024
Hi James, Thank you for your great review. We are happy you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Kirsty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Customer Service
I have been staying at this hotel on a relatively regular basis for work and the best thing about it is their staff. I had an issue on a previous stay and Jodie went above and beyond to resolve it for me which was greatly appreciated and she even remembered me at the next stay. Really good example of top quality customer service. Also in general the staff that I have interacted with have always been very welcoming and friendly even when checking in late at night. I do also like the little touches like having bottle water in the rooms too. My only suggestion would be to improve the pillows in some of the rooms as some of them have seen better days.
Stayed 1 night in Jan 2024
Response from Kate on Jan 19, 2024
Hi Kirsty, thank you for the fantastic review! We are delighted you enjoyed your stay so much and proud to have been a memorable part of your experience. Jodie is a true asset for the team, thank you for recognising that. We are pleased to learn that the entire team has been welcoming and look forward to seeing you at the hotel again soon!

10/10 Excellent

Kelly

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Very well kept property. Staff were very friendly and helpful. Would definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Kate on Jan 13, 2024
Hi Kelly, thank you for a fantastic 5/5 rating! We are delighted you enjoyed your stay and cannot wait to welcome you back to the hotel in the future.

6/10 Okay

CAROLINE

Travelled with family, Travelled with partner, Travelled with group
Liked: Amenities
N/a
Stayed 9 nights in Dec 2023
Response from Kate on Jan 13, 2024
Hi Caroline, thank you for taking the time to share your feedback. It's a pity the stay didn't quite meet your expectations. Hope to have another chance to welcome you to the hotel.

8/10 Good

Thomas, Ajax

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
We found the rooms on the small side, the beds were a bit firmer then we’re used to but survivable. Being January we expected the rooms to be at least comfortably warm, the temperature control panel showed 22 degrees C which we set ours at home as but it felt more like 19c I changed the setting to it’s max 24c but absolutely nothing happened we’re from Canada and can handle cool temperatures but we found this really cold. We travelled with 2 other couples and talked to others staying in the hotel and well and everyone said their rooms were very cold. Requesting portable heaters is the only thing you can do as they Apparently won’t recalibrate the gages to heat at temperatures above 19c Everything else was fine but I wouldn’t recommend this hotel in the winter months, we feel sorry for staff who have work in these very cold conditions on a daily basis.
Stayed 9 nights in Dec 2023
Response from Frank on Jan 9, 2024
Hi Thomas,Thanks for making time to leave your review. Sorry to read that you found the rooms to be colder than you'd prefer. We'll review the air con controls in your room to make sure that everything is working as it should. Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good location but uncomfortable bed
Nice hotel good location close to everything you need. Check-in very slow.. Bedroom ok however bed very uncomfortable, slept very badly due to hard mattress that really need replacement.
Stayed 1 night in Jan 2024
Response from Frank on Jan 9, 2024
Thank you for taking the time to leave your feedback. Sorry to read that your mattress was uncomfortable. The hotel is currently reviewing all bedroom mattresses so on your next visit you should have a better night's sleep.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, could use some updating in rooms especially regarding TVs and sockets near bed. But very quiet and nice staff
Stayed 1 night in Dec 2023
Response from Frank on Jan 9, 2024
Hi Hannah,Thanks for your 10 out of 10 rating and your feedback. Appreciate you taking the time and look forward to welcoming you back.Thank you

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay for Bay City Rollers
Very comfortable two night stay, staff were friendly and competent
Stayed 1 night in Dec 2023
Response from Kate on Dec 28, 2023
Hi Robert, thank you for a fantastic rating 10/10! We are delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Kenneth

Stayed 1 night in Dec 2023
Response from Kate on Dec 25, 2023
Hi Kenneth, thank you for the perfect 10. We are very excited your stay was a truly enjoyable one and hope to see you at the hotel again soon.

10/10 Excellent

Graham

Stayed 1 night in Dec 2023
Response from Kate on Dec 25, 2023
Hi Graham, wow, thanks for the 10/10 rating! We are delighted you enjoyed your stay and can't wait to welcome you back.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa on Feb 27, 2024
Hi Richard, thank you for a great review! Good to read you enjoyed your stay at the hotel and we look forward to welcoming you back again.

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Kate on Dec 23, 2023
Hi Edward, thank you for a fantastic rating 10/10! We are delighted you enjoyed your stay and hope to welcome you back again soon.

10/10 Excellent

Maqbool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kate on Dec 23, 2023
Hi Maqbool, we are excited to have been rated 10/10 for your recent stay! Hope to welcome you back for another perfect stay next time you are in the area.

4/10 Poor

Wullie

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Kate on Dec 23, 2023
Hi Wullie, sorry to learn your stay did not live up to your expectations. Hope to have the chance to welcome you back again for a stay that ticks all boxes.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Just a one stop over. Good hotel. Does what it says on the tin.
Stayed 1 night in Dec 2023
Response from Frank on Dec 5, 2023
Hi Kenneth, glad you enjoyed your stay! Thank you very much.

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Frank on Dec 5, 2023
Hi Graham, thanks for your 8 out of 10 review score, glad you enjoyed your stay!

8/10 Good

Julie

Stayed 1 night in Dec 2023
Response from Frank on Dec 5, 2023
Hi Julie, thanks for your 8 out of 10 review score, glad you enjoyed your stay!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with easy parking
Great hotel in a great location. Will definitely return.
Stayed 1 night in Nov 2023
Response from Frank on Nov 29, 2023
Thank you for your 10 out of 10 score, much appreciated! See you next time!

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Frank on Nov 29, 2023
Thank you for your 10 out of 10 score, much appreciated!

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jodie on Nov 1, 2023
Dear Anthony,Thank you so much for giving such a high rating. We hope you enjoyed your stay with us and come back in the future.

10/10 Excellent

Barnaby

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jodie on Oct 27, 2023
Dear Barnaby,Thank you for choosing this hotel often! We thank you for the positive review. And look forward to welcoming you back soon!Many thanks

10/10 Excellent

Harish

Stayed 2 nights in Sep 2023
Response from Frank on Oct 2, 2023
Thank you, Harish, for your 10 out of 10 review score! Glad you enjoyed your stay.

8/10 Good

colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location and served the purpose very well.
Stayed 2 nights in Aug 2023
Response from Kate on Sep 5, 2023
Hi Colin, thank you for a great review! Good to read you enjoyed your stay at the hotel and we look forward to welcoming you back again.

10/10 Excellent

Susanna

Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Susanna, thanks for the 10/10 rating! We are thrilled you had a perfect stay and truly hope to see you at the hotel again soon.

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Lisa on Aug 27, 2023
Hi Keith, delighted you enjoyed your stay, thank you for your feedback!

8/10 Good

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Graham, thank you for your review. Glad to read you enjoyed your stay. Hopefully, we'll see you at the hotel again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Anonymous, thank you for a great review. Pleased to learn you had a good stay at the hotel and hope to welcome you back again.

8/10 Good

AARRAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and good value for money
Friendly and helpful staff. Good breakfast. Room a bit warm. No USB ports in my room. Good location and good value for money.
Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Aarran, thank you for taking the time to leave your review. We are pleased to know you enjoyed your hotel experience. Hope to welcome you again in the future.

10/10 Excellent

Harish

Stayed 1 night in Aug 2023
Response from Lisa on Aug 27, 2023
Hi Harish, glad you enjoyed your stay, thank you for your feedback!

10/10 Excellent

Alastair

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
We were welcomed to the Park inn Aberdeen, where we had a comfortable night & an excellent breakfast. Our only concern was a generator was left running in the next building from 6am.
Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Alastair, thank you for the perfect 10! We are delighted to learn you had a great stay at the hotel and look forward to seeing you back here again soon.

10/10 Excellent

Arron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kate on Sep 5, 2023
Hi Arron, thank you for great 10/10 rating! We are pleased to learn you had a memorable stay. Can't wait to see you again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Frank on Aug 7, 2023
Thank you for making the time to rate your stay. Glad you enjoyed your visit and look forward to seeing you again soon.

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was a bit lumpy, could feel the springs, apart from that great stay
Stayed 2 nights in Jul 2023
Response from Frank on Aug 6, 2023
HI Lorraine, thank you for your feedback. Sorry to read about your mattress; we'll have a look a that. Glad you enjoyed your stay.

8/10 Good

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just whats needed
Nice location, clean hotel , friendly staff
Stayed 1 night in Jul 2023
Response from Frank on Aug 6, 2023
Hi Iain, really pleased you enjoyed your stay. Appreciate you letting us know!

10/10 Excellent

Walter

Travelled with family
First class service . The welcome at the breakfast desk was very good and professional
Stayed 1 night in Aug 2023
Response from Frank on Aug 6, 2023
Hi Walter, delighted you enjoyed your stay, thank you for your feedback!

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed many times.
Stayed 1 night in Jul 2023
Response from Frank on Aug 3, 2023
Hi Keith, thank you for your business - hope to see you many more times.

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed many times.
Stayed 3 nights in Jul 2023
Response from Frank on Aug 6, 2023
Hi Keith, thank you for your business - hope to see you many more times.

8/10 Good

Yvonne

Stayed 1 night in Jul 2023
Response from Frank on Aug 2, 2023
Thanks for your great 10 out 10 review! Look forward to seeing you again on your next trip to Aberdeen.

2/10 Terrible

Kevin

Stayed 1 night in Jul 2023
Response from Frank on Jul 31, 2023
Hi Kevin, Sorry to see you rated your stay 2 out of 10. Please drop a line to frank.whitaker@parkinn.com and let us know what could have been different for you.Thanks

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to town centre
Stayed 1 night in Jul 2023
Response from Frank on Jul 27, 2023
Hi Graham,Thanks for your review. Glad you enjoyed your stay!

4/10 Poor

John

Stayed 1 night in Jul 2023
Response from Kate on Jul 22, 2023
Hi John, thank you for taking the time to leave your rating. We are sorry to read your stay did not live up to your expectations.

10/10 Excellent

Wayne

Stayed 2 nights in Jul 2023
Response from Kate on Jul 22, 2023
Hi Wayne, thank you for a brilliant review. The team are over the moon with a 10/10 rating! Can't wait to welcome you back in the future.

10/10 Excellent

Edna

Stayed 2 nights in Jun 2023
Response from Kinga on Jun 24, 2023
Hi Edna, thank you for rating us 10/10! We are pleased you have enjoyed your most recent stay and can't wait to welcome you back.

10/10 Excellent

Melissa

Stayed 1 night in Jun 2023
Response from Kate on Jun 27, 2023
Hi Melissa, thank you for your fantastic rating of 5/5! We are glad you enjoyed your stay and are looking forward to welcoming you back again in the near future.