In-room safe, desk, iron/ironing board, cribs/infant beds

Reviews of Copthorne hotel Aberdeen

4 out of 5
Copthorne hotel Aberdeen
122 Huntly Street, Aberdeen, Scotland

Reviews

8.0

Very good

Rating 10 - Excellent. 327 out of 1001 reviews" "
Rating 8 - Good. 425 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ekene

Travelled with group
I like the staff
Stayed 3 nights in Mar 2024
Response from Jamie on Mar 18, 2024
Dear Ekene,Thank you for your review! We're delighted to hear that you appreciated our staff.At our hotel, we prioritize providing excellent service to our guests, and it's wonderful to know that our staff left a positive impression on you. If there's anything else we can do to make your stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back soon!Best regards,Jamie

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really central to what I needed. All staff were really helpful and the room was very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Jamie on Mar 18, 2024
Dear Karen,Thank you for taking the time to share your feedback with us. We're thrilled to hear that our central location met your needs perfectly and that you found our staff to be helpful throughout your stay.It's wonderful to know that you enjoyed the cleanliness and comfort of your room. Providing a comfortable and clean environment for our guests is always our top priority.We appreciate your kind words and hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,Jamie

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on Mar 4, 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on Mar 4, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone

10/10 Excellent

Derek

Liked: Amenities
Centrally located with a selection of Aberdeen's best restaurants nearby. Staff could not have been more welcoming and friendlier. Full marks to an excellent team.
Stayed 2 nights in Feb 2024
Response from Jamie on Mar 4, 2024
Dear Derek,Thank you for your fantastic review! We're delighted to hear that you found our hotel centrally located and enjoyed the nearby dining options. It's also wonderful to know that our staff made such a positive impression on you with their warm welcome and friendliness. I'll be sure to pass along your compliments to the team!We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future.Best regards,Jamie

10/10 Excellent

RONNIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jamie on Feb 23, 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart hotel with good restaurant and friendly attentive staff. Had a great two night stay abd would heartily recommend.
Stayed 2 nights in Feb 2024
Response from Jamie on Feb 16, 2024
Dear David,Thank you for your review! We're delighted to hear that you had a great two-night stay with us and that you enjoyed our smart hotel, good restaurant, and friendly, attentive staff.Your recommendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Best regardsJamie

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel professional staff, desk staffed 24/7... Room was spacious and bed comfortable Also, the Hotel has beautiful contemporary Art by real artists
Stayed 1 night in Feb 2024
Response from Jamie on Feb 16, 2024
Dear Gail,Thank you for your kind words! We're thrilled to hear that you had an excellent experience at our hotel. It's wonderful to know that our professional staff, spacious rooms, comfortable beds, and beautiful contemporary art added to your enjoyment.Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back soon for another fantastic stay.Best regardsJamie

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jamie on Jan 16, 2024
Dear Guest,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome received from the receptionist was lovely. No card swiping for deposits or trying to get you booked in for dinner. The hotel hss a lovely warm, relaxed feel - despite being really large - and our room was lovely. Bar are really comfortable with friendly and efficient staff.
Stayed 1 night in Dec 2023
Response from Jamie on Jan 16, 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We appreciate your feedback.We're delighted to hear that you had a lovely welcome from our receptionist and that you enjoyed the warm and relaxed atmosphere of our hotel. It's great to know that your room met your expectations, and you found our bar area comfortable with friendly and efficient staff.We look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a comfortable and enjoyable stay.Warm regardsJamie

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at reception was extremely helpful and friendly. Hotel room was spacious, clean, and comfortable. Short walk from the downtown area with lots of food to choose from.
Stayed 1 night in Dec 2023
Response from Jamie on Dec 20, 2023
Dear Adam,Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments about your experience at our hotel.It's wonderful to hear that you found our reception staff to be extremely helpful and friendly. We pride ourselves on providing excellent service, and it's always rewarding to receive such positive feedback.We're delighted that you enjoyed your spacious, clean, and comfortable room. Providing a comfortable and clean environment is important to us, and we're glad to know that you had a satisfying stay.Our central location is indeed convenient for exploring the downtown area and enjoying a variety of dining options.We hope to have the pleasure of welcoming you back in the future, and if you have any specific preferences or requests for your next visit, please feel free to let us know. We are here to ensure you have a wonderful stay.Warm regardsJamie

2/10 Terrible

Graeme

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Jamie on Dec 20, 2023
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
December Stay
My room could have done with some modernisation and soundproofing but it was clean and tidy. The bar area is nice but the staff were under an immense amount of pressure serving a big group - they could have done with more help. Reception and housekeep staff were absolutely fantastic
Stayed 2 nights in Dec 2023
Response from Jamie on Dec 15, 2023
Dear Traveler,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your comments and insights into your experience.We're pleased to hear that you found your room clean and tidy. However, we apologize for any inconvenience caused by the lack of modernization and soundproofing. Your feedback is important, and we will take it into consideration as we work on future improvements.We also appreciate your comments about the bar area and the challenges the staff faced with a large group. We will review our staffing arrangements to ensure a more efficient service in such situations.It's great to know that you had a positive experience with our reception and housekeeping staff. We will share your kind words with them.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an even more comfortable and enjoyable stay.Warm regardsJamie

4/10 Poor

GORDON BURNETT

Standard Room Requires Upgrade.
Standard Room, Bathroom had some broken tiles which should be replaced. Bed Headboard should be replaced as . well past its sell by date.
Stayed 1 night in Dec 2023
Response from Jamie on Dec 12, 2023
Dear Gordon Burnett,Thank you for taking the time to provide feedback on your recent stay in one of our Standard Rooms. We appreciate your valuable comments.We apologize for the broken tiles in the bathroom and any inconvenience they may have caused. We will address this issue promptly to ensure that our rooms are in excellent condition for our guests.Regarding the bed headboard, we want to inform you that we are currently in the process of renovating our rooms, and new headboards and bedside tables are scheduled to be installed in the new year. This update will significantly enhance the overall comfort and aesthetics of our rooms.Your feedback is essential in helping us identify areas for improvement, and we appreciate your understanding. We hope that you might consider staying with us again once these improvements are in place to experience a more comfortable and enjoyable stay.Warm regardsJamie

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel
Great central hotel, very comfortable. Christmas parties on both nights but didn’t disturb us. Easy walking distance for shopping, drinks out etc.
Stayed 2 nights in Dec 2023
Response from Jamie on Dec 12, 2023
Dear Jacqueline,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great experience during your stay at our central hotel.It's wonderful to know that you found the accommodations very comfortable and that the Christmas parties did not disturb your stay. Providing a peaceful environment for our guests is important, and we're pleased that you had a peaceful experience.We appreciate your comments about our convenient location, which allows for easy access to shopping, dining, and entertainment options.We look forward to welcoming you back in the future, and if you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We are here to ensure you have a wonderful stay.Warm regardsJamie

8/10 Good

Martin, Peterhead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was perfect for our one night stay over in Aberdeen. Breakfast was also good. There's always room for improvment in anything so a 9/10 for this stay.....
Stayed 1 night in Dec 2023
Response from Jamie on Dec 12, 2023
Dear Martin,Thank you for sharing your feedback with us regarding your one-night stay in Aberdeen. We are delighted to hear that your room was perfect for your needs, and you enjoyed the breakfast.We appreciate your kind rating of 9/10, and your comment highlights that there's always room for improvement in any aspect of our service. We take your feedback to heart and will continue striving to enhance our offerings to make your next stay even more enjoyable.Thank you for choosing our hotel, and we look forward to welcoming you back in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll be happy to assist.Warm regardsJamie

10/10 Excellent

Carolann Kennedy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Party
Stayed over for works Christmas party! Great room, breakfast lovely. All staff friendly and welcoming
Stayed 1 night in Dec 2023
Response from Jamie on Dec 20, 2023
Dear Carolann,We are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie

10/10 Excellent

Kudzai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Jamie on Nov 30, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

8/10 Good

Kirstie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times and always enjoy it. Comfortable rooms and lovely breakfast
Stayed 1 night in Nov 2023
Response from Jamie on Nov 28, 2023
Dear Kirstie,Thank you for being a loyal guest and for taking the time to share your positive feedback with us. We are thrilled to hear that you have stayed with us many times and have consistently enjoyed your experience.We're glad to know that you find our rooms comfortable and appreciate our breakfast offerings. Providing a comfortable and enjoyable stay is always our goal, and it's wonderful to hear that we have met your expectations.We look forward to welcoming you back on your future visits, and if there's anything specific you'd like to see or any preferences you have, please don't hesitate to let us know.Warm regards,Jamie

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was very good would defo stay there again
Stayed 1 night in Nov 2023
Response from Jamie on Nov 28, 2023
Dear Margaret,Thank you for taking the time to share your feedback with us. We are delighted to hear that your stay was very good and that you would consider staying with us again. Your positive comments mean a lot to us, and we look forward to the opportunity to welcome you back in the future.If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to accommodate them.Warm regards,Jamie

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, lovely big room with comfy beds and good service.
Stayed 1 night in Nov 2023
Response from Jamie on Nov 28, 2023
Dear Kirsten,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a great stay and enjoyed your spacious room with comfortable beds.Providing excellent service is a top priority for us, and we're pleased to know that you were satisfied with the level of service you received during your stay.If you ever find yourself in the area again, we would be honoured to welcome you back to our hotel. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them.Warm regards,Jamie

8/10 Good

Charles

Liked: Amenities, property conditions & facilities
I like the property, as well as the service, and enjoyed my stay. What needs to be fixed, is hotel to make it possible for guests to be able to receive their incoming calls in the rooms. Thnx. Regards, CS.
Stayed 7 nights in Nov 2023
Response from Jamie on Nov 28, 2023
Dear Charles,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and found our property and service to your liking.We apologise for any inconvenience you experienced with receiving incoming calls in your room. Your feedback is important to us, and we will certainly look into this issue to ensure that our guests have a seamless communication experience during their stay.If you have any additional suggestions or concerns, please don't hesitate to share them with us. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future, providing you with an even better experience.Warm regards,Jamie

10/10 Excellent

Louise

Stayed 2 nights in Nov 2023
Response from Jamie on Dec 20, 2023
Dear LouiseWe are absolutely thrilled to receive your fantastic 5-star review! Your kind words have truly brightened our day and made all our hard work worthwhile.Warm regards,Jamie

6/10 Okay

Gemma

Business traveller
Liked: Cleanliness, staff & service, room comfort
No for nightshift workers.
My room was very close to the lift. It was extremely noisy, and rooms seem to be very noisy. A Greek guy was in the corridor speaking to someone at 7:30 in the morning. Was hoping for a lay in(which I said at check in), before night shift. Hotel would be great, staff friendly, if you aren’t on nightshift.
Stayed 3 nights in Nov 2023
Response from Jamie on Nov 13, 2023
Dear Gemma,Thank you for taking the time to provide us with your feedback following your recent stay. We sincerely apologise for any inconvenience you experienced due to noise disturbances during your stay, especially as you mentioned your need for a peaceful rest due to your night shift schedule.We understand that a noisy room can be disruptive and frustrating. We apologize for any inconvenience caused by the proximity of your room to the lift and the disturbances in the corridor. Please know that we take such matters seriously, and we will look into ways to address noise issues to ensure a more peaceful experience for our guests.We are pleased to hear that you found our staff to be friendly, and we appreciate your positive comments in that regard. Your feedback is valuable to us, and we will do our best to make necessary improvements to ensure that all our guests, including those on night shift, can enjoy a comfortable and restful stay.If you decide to stay with us again in the future, please feel free to request a room in a quieter location, and we will do our best to accommodate your preferences.Thank you for choosing our hotel, and we hope to have the opportunity to serve you better on your next visit.Warm regards,Jamie

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel 🏨
Stayed 2 nights in Nov 2023
Response from Jamie on Nov 8, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

4/10 Poor

Sarah

Business traveller
Disappointed
Quiet location and convenient. But no hot water. The switch on one of the bedside lights was not working. There was no shower gel in the bathroom.
Stayed 1 night in Oct 2023
Response from Jamie on Oct 30, 2023
Dear Sarah,Thank you for taking the time to share your feedback with us. I'm glad to hear that you found our location to be both quiet and convenient.However, I deeply apologise for the inconveniences you experienced during your stay. The issues you mentioned regarding hot water, the bedside light, and the absence of shower gel are certainly not up to our usual standards. I appreciate you bringing them to our attention, and I assure you that they will be addressed promptly.Our guests' comfort and satisfaction are our top priorities, and I regret that we fell short in some areas during your visit. Please consider giving us another opportunity to serve you better in the future. If you decide to stay with us again, do reach out to me directly, and I will ensure that every aspect of your stay exceeds expectations.Warm regards,Jamie

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jamie on Oct 27, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone,Kind RegardsJamie

10/10 Excellent

Gordon

Stayed 1 night in Oct 2023
Response from Jamie on Oct 25, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

10/10 Excellent

Ann

Stayed 1 night in Sep 2023
Response from Jamie on Sep 25, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jamie on Sep 25, 2023
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie

10/10 Excellent

Jake

Stayed 1 night in Sep 2023
Response from Jamie on Sep 25, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

8/10 Good

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great service. Only complaint was noise of other guests.
Stayed 1 night in Aug 2023
Response from Jamie on Sep 4, 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.Kind RegardsJamie

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Car parking really nearby is fantastic. Room large and spacious, bathroom a bit dated and pillows are uncomfortable (caused a neck headache). Breakfast adequate, food average, orange juice heavily diluted. However, great price overall for the accommodation.
Stayed 1 night in Aug 2023
Response from Jamie on Aug 28, 2023
Dear Malcolm,I wanted to extend my gratitude for your detailed feedback. Your comments are appreciated, and I'm pleased to learn about your experience during your recent stay at our establishment.I'm glad that you found the nearby car parking to be a fantastic convenience. Providing easy access and convenience for our guests is important to us, and I'm pleased that this aspect of your stay was positive.I'm also delighted that you found your room to be large and spacious. Ensuring our guests have ample space to relax and unwind is a priority, and I'm pleased that we met your expectations in this aspect.I apologize for any inconvenience you experienced due to the dated appearance of the bathroom and the discomfort caused by the pillows. Your feedback is important, and we'll certainly consider your input as we assess ways to enhance our room amenities for our guests' comfort.Thank you for sharing your thoughts about breakfast and the food quality. Your feedback is valuable as it helps us continuously improve the dining experience we offer to our guests.I'm pleased to hear that you found our overall price to be great value for the accommodation. Offering competitive pricing and exceptional value is something we aim for, and I'm glad that we met your expectations in this regard.If your future travels bring you back to our area, we would be honored to welcome you again and provide you with an improved experience. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable. Your patronage is valued, and we hope to have the pleasure of serving you again.Warm regards,Jamie

10/10 Excellent

mrs j n

Stayed 1 night in Aug 2023
Response from Jamie on Aug 28, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

10/10 Excellent

Naomi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Big, clean room. Lovely breakfast, friendly staff.
Stayed 1 night in Jul 2023
Response from Jamie on Jul 17, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Jamie on Jul 17, 2023
Thank you for rating us on Hotels.com

10/10 Excellent

Gordon

Stayed 1 night in Jun 2023
Response from Jamie on Jun 30, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you .
My partner and I stayed for three nights while I was getting over an operation. I must say all the staff especially Rachel went over and above to make things easy for us. Thanks to all at the Copthorne
Stayed 3 nights in Jun 2023
Response from Jamie on Jun 19, 2023
Dear Brian,Thank you so much for choosing to stay at the Copthorne during your recovery period. We greatly appreciate your kind words and are delighted to hear that our staff, particularly Rachel, went above and beyond to ensure your comfort and ease during your stay. It is our utmost priority to provide exceptional service and care to all our guests, especially during challenging times.We will make sure to pass along your gratitude to Rachel and the rest of our team. Your feedback serves as a wonderful motivation for us to continue delivering the highest level of service to our guests.We hope that your recovery is going well, and we look forward to welcoming you and your partner back to the Copthorne in the future. If there's anything else we can do to assist you, please don't hesitate to reach out to us.Best wishes,Jamie

10/10 Excellent

Ashleigh

Stayed 1 night in Jun 2023
Response from Jamie on Jun 19, 2023
Thank you so much for giving us 5 stars. You made our day!RegardsJamie

6/10 Okay

Rachael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Jamie on May 30, 2023
Dear Guest, Thank you for your valued feedback. Best Regards, Jamie

8/10 Good

David

Travelled with family
Liked: Property conditions & facilities
No on site parking.
We stayed for 1 night, everything was just as expected although we had booked though a booking agent, and one of the reasons for choosing the Carthrope was on site parking. This wasnt the case but parking was off site and metered.
Stayed 1 night in May 2023
Response from Jamie on May 26, 2023
Dear David,Thank you for sharing your feedback regarding your recent stay at our hotel. We're glad to hear that overall, your experience met your expectations. However, we apologize for the inconvenience you encountered regarding the on-site parking.We understand that booking a hotel with on-site parking was important to you, and we apologize for any miscommunication or confusion regarding this matter. We will review our booking procedures to ensure that the information provided by our booking agents is accurate and clearly communicated to our guests.We apologize for any inconvenience caused by the off-site metered parking. We understand that this may have been an unexpected and undesirable situation for you. We value your feedback, and we will assess alternative parking options to provide a more convenient solution for our guests in the future.Thank you for bringing this to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back to our hotel and provide you with an improved experience. If you have any further concerns or suggestions, please do not hesitate to reach out to us.Warm regardsJamie

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Jamie on May 26, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.Kind RegardsJamie

10/10 Excellent

John Hansen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Room was clean, comfortable and very quiet. Staff were very friendly and attentive. Excellent stay and would recommend
Stayed 2 nights in Apr 2023
Response from Jamie on May 2, 2023
Dear John,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found your room to be clean, comfortable, and quiet, and that our staff provided you with friendly and attentive service during your stay.We appreciate your recommendation and are glad to hear that you had an excellent stay with us. Our team takes great pride in providing our guests with exceptional service, and we are glad to know that we met your expectations.We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable stay. If there is anything we can do to make your future stays even more comfortable, please do not hesitate to let us know.Best regardsJamie

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the location is good for central Aberdeen, but be warned that the hotel no longer offer guest parking, this is not a big issue as there is a multi storey car park over the road.
Stayed 1 night in Apr 2023
Response from Jamie on Apr 19, 2023
Dear David,Thank you for sharing your experience at our hotel. We're glad to hear that you found our location to be convenient for central Aberdeen. We strive to provide our guests with easy access to the city's attractions and amenities.We apologize for any inconvenience you may have experienced with our guest parking. While we no longer offer this service, we're pleased to hear that you found the nearby multi-storey car park to be a suitable alternative. We appreciate your feedback and will continue to look for ways to improve the guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
It was nice. I was happy with the servers and want to pay particular compliments to one of the servers, named Ipsha for her helpfulness and ability to make you feel comfortable.
Stayed 2 nights in Mar 2023
Response from Jamie on Mar 30, 2023
Dear Sam,Thank you for taking the time to share your feedback about your recent experience at our restaurant. We are thrilled to hear that you enjoyed your visit and that our servers met your expectations.We are especially pleased to hear that Ipsha made a positive impression on you. We will make sure to share your kind words with her and the rest of our team. Providing exceptional service is one of our top priorities, and we are glad to hear that Ipsha was able to make you feel comfortable and well taken care of.Thank you again for your review, and we look forward to welcoming you back to our restaurant soon.Kind RegardsJamie

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are lovely and helpful the lovely lady at reception who checked us in was so lovely also christianne o the bar was so bubbly and cheery
Stayed 1 night in Mar 2023
Response from Jamie on Mar 27, 2023
Dear Gillian,Thank you for taking the time to share your recent experience with us. We are thrilled to hear that you found our staff to be lovely and helpful during your stay. It is always a pleasure to hear that our guests have received exceptional service from our team.We're glad to hear that the receptionist who checked you in was lovely and that Christina at the bar was bubbly and cheery. We'll be sure to pass on your kind words to both of them.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to our hotel in the future.Best regardsJamie

10/10 Excellent

Garry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well appointed hotel with Friendly Staff, easy parking close by,
Stayed 1 night in Mar 2023
Response from Jamie on Mar 27, 2023
Dear Garry,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found our hotel to be clean and well-appointed, and that our staff was friendly and accommodating during your stay. We take pride in providing our guests with a comfortable and enjoyable stay, and it is always a pleasure to hear that our efforts are recognized.Once again, thank you for choosing to stay with us, and for taking the time to share your review. We hope to have the pleasure of welcoming you back in the near future.Best regardsJamie

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, room comfort
Excellent
Great service and staff with a great location and lovely breakfast
Stayed 1 night in Mar 2023
Response from Jamie on Mar 24, 2023
Dear Bruce,Thank you for sharing your positive feedback with us. It's great to hear that you enjoyed our service and found our staff to be accommodating during your stay. We are glad that you appreciated our convenient location and that you found our breakfast to be lovely.We pride ourselves on providing a memorable experience for our guests, and it sounds like we were successful during your stay. Your comments will certainly be shared with our team and we will strive to continue to exceed your expectations during your next visit.Thank you for choosing us and we hope to have the pleasure of welcoming you back in the near future.Best regardsJamie

8/10 Good

isobel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable
Stayed 1 night in Mar 2023
Response from Jamie on Mar 9, 2023
Dear isobel, thank you for your lovely comments following your recent stay with us. Kind Regards Jamie

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jamie on Feb 16, 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take careJamie