Restaurant

Reviews of ibis budget Aachen Raeren Grenze

2.5 out of 5
ibis budget Aachen Raeren Grenze
Aire de repos de Lichtenbusch, Autoroute E40 N°4, Raeren

Reviews

7.6

Good

Rating 10 - Excellent. 110 out of 523 reviews" "
Rating 8 - Good. 234 out of 523 reviews" "
Rating 6 - Okay. 136 out of 523 reviews" "
Rating 4 - Poor. 25 out of 523 reviews" "
Rating 2 - Terrible. 18 out of 523 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Katherine

Liked: Staff & service
Basic enroute stopover
Basic enroute stopover for 1 night. Right next to motorway. Parking directly outside. Right next to fuelstatipn with small shop, nothing else walkable. Breakfast adequate.
Stayed 1 night in Dec 2023
Response from Véronique Degives, General Manager on Dec 12, 2023
Dear Katherine,Thank you for sharing your review.We're glad to hear that you found our parking facilities convenient and our breakfast to your satisfaction. Our team is also pleased to receive your positive remarks on our service. We understand that while our hotel's proximity to the motorway is ideal for travelers, the options for nearby amenities may seem limited. While we don't have a wide variety of walkable attractions, we strive to provide a comfortable and clean environment for our guests as they travel through. Our location next to a major highway and close to several large cities ideally positions us for guests looking for an accessible stopover. We also ensure to maintain our rooms to a standard of cleanliness and comfort, and your feedback is essential in this ongoing process.We all hope to welcome you again.Best regards,Véronique Degives, General Manager

10/10 Excellent

Derek

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a one night stay. Free parking was nice and breakfast is OK. Receptionist was nice at check in. Rooms are smaller but they are adequate.
Stayed 1 night in Oct 2023
Response from Degives Véronique, Manager on Oct 23, 2023
Dear Derek,Thank you for taking the time to share your feedback.We are glad to hear that you found our free parking convenient and appreciated our breakfast selection. It's also great to know that our receptionist provided a warm welcome during your check-in.We understand that our rooms may be smaller than some guests might expect, but we aim to provide a comfortable and functional space for a good night's sleep. We hope that the room amenities, including the comfortable beds, flat-screen TV, and free WiFi, met your needs during your stay.We hope to welcome you back. Best wishes,Degives Véronique, Manager

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Staff was extremely accommodating. Location was quite noisy.
Stayed 1 night in Sep 2023
Response from Degives Véronique, Manager on Sep 26, 2023
Dear Jessica,Thanks for taking the time to review your stay at our hotel.We are delighted to hear that our staff was extremely accommodating during your stay. Our team strives to provide the best possible service to our guests, and it is always rewarding to receive such positive feedback.We apologize for the noise you experienced during your stay. Our hotel is located next to a major highway, which provides easy access to nearby cities but may also cause some noise. We have soundproofed rooms with triple glazing to minimize the noise, and we recommend requesting a room on the parking side or a higher floor for a quieter experience in the future. We also provide earplugs at the reception for our guests' convenience.We all hope to welcome you again.Best regards,Degives Véronique, Manager

10/10 Excellent

Catherine

Stayed 1 night in Sep 2023
Response from Degives Véronique, Manager on Sep 26, 2023
Dear Catherine,Thank you for sharing your review.We are pleased that we were able to meet your expectations.It would be a pleasure to welcome you back.Best wishes,Degives Véronique, Manager

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
The receptionist was very friendly and helpful and he processed my check in very efficiently. Room is normal ibis style small but suitable for one or two night stay. I did not have breakfast this stay but I know it is a generous buffet. The petrol station shop is well stocked for basic food if needed. Overall a very good stop.
Stayed 1 night in Sep 2023
Response from Degives Véronique, Manager on Sep 11, 2023
Dear Alan,Please accept our thanks for this review following your experience at our hotel.We are delighted to hear that you found our receptionist friendly and helpful, and that you had a comfortable stay in our clean and functional rooms. We always strive to provide efficient service and a pleasant stay for our guests.We appreciate your mention of the well-stocked petrol station shop nearby for basic food needs. While we do not have a full restaurant on-site, we do offer frozen pizzas and quick meals for our guests' convenience. We hope you will have the opportunity to enjoy our generous buffet breakfast during your next visit.We hope to welcome you back. Best wishes,Degives Véronique, Manager

8/10 Good

I

Travelled with family
Liked: Cleanliness, staff & service
Service very friendly and helpful. The room is small but clean.
Stayed 1 night in Aug 2023
Response from Degives Véronique, Manager on Sep 11, 2023
Dear Guest, Thank you for providing us with your feedback about your recent stay.We are glad to hear that you found our service to be friendly and helpful. Our team always strives to provide the best possible assistance to our guests. It's also great to know that you appreciated the cleanliness of your room. We take pride in maintaining a high standard of cleanliness throughout the hotel.However, we understand that the room size may not have met your expectations, but we assure you that our rooms are designed to be functional and efficient for our guests. We hope that the comfort of our beds and the amenities provided made your stay enjoyable.We hope that you will visit us again in the future. Best wishes,Degives Véronique, Manager

10/10 Excellent

john

Stayed 1 night in Aug 2023
Response from Silvia De Giorgi, General Manager on Aug 28, 2023
Dear John,Thank you for this positive feedback.We are pleased that we were able to meet your expectations.We look forward to seeing you again on your next visit.Best wishes,Silvia De Giorgi, General Manager

4/10 Poor

Jos

Everything was very low budget, the beds ware very bad i feld like i was sleeping on a hard wooden door
Stayed 3 nights in Aug 2023
Response from Silvia De Giorgi, General Manager on Aug 15, 2023
Dear Guest,Thank you for taking the time to share your review.We are sorry to hear that you found the beds uncomfortable. Our mattresses are designed to provide a comfortable sleep for our guests, but we understand that preferences may vary. We do change the mattresses if they become damaged or too used, and we will certainly take your feedback into consideration for future improvements.We hope you will consider staying with us again in the future. Best regards,Silvia De Giorgi, General Manager

8/10 Good

Biz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Biz Ghoorun
It was excellent for the price. Only thing that i think I didnt like is Flies around. Get rid of the flies. Not impossible to do so
Stayed 1 night in Aug 2023
Response from Silvia De Giorgi, General Manager on Aug 14, 2023
Dear Guest,Thanks for your review of our hotel.We are glad to hear that you found our hotel to be excellent for the price. However, we apologize for the inconvenience caused by the flies during your stay. We take your feedback seriously and will take appropriate measures to address this issue.We hope to welcome you back in the future.Best regards,Silvia De Giorgi, General Manager

4/10 Poor

Kurt

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
There was a bed at least
Stayed 1 night in Jul 2023
Response from Silvia De Giorgi, General Manager on Aug 14, 2023
Dear Kurt,Thank you for taking the time to share your feedback.We are sorry to read that your stay with us did not quite meet your expectations. We would welcome your suggestions on how we could have improved your experience.We hope to have the opportunity to welcome you back for an improved experience.Best regards,Silvia De Giorgi, General Manager

8/10 Good

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its somewhere to lay your head after a long drive. Excellent welcome and provided us with local information for food. Room was basic but all that we needed for the night. Lots of parking available.
Stayed 1 night in Apr 2023
Response from Silvia De Giorgi, General Manager on Apr 25, 2023
Dear Guest,Thank you for taking the time to share your review.It is very rewarding to hear that you had an enjoyable time at our hotel. We appreciate your kind words towards our team; it encourages us to continue to maintain the high standards of service we set ourselves.We do hope to welcome you back in the future.Best wishes,Silvia De Giorgi, General Manager

8/10 Good

Marek

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from Silvia De Giorgi, General Manager on Mar 22, 2023
Dear Marek,Thank you for rating your recent stay.We are pleased that we were able to meet your expectations.We look forward to the pleasure of seeing you again in the future. Kind regards,Silvia De Giorgi, General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022
Response from Silvia De Giorgi, General Manager on Dec 22, 2022
Dear Guest,Thank you for taking the time to send us your rating.We are glad that we met your expectations.We would love to know how we could have improved your experience with us.We look forward to welcoming you back. Best regards,Silvia De Giorgi, General Manager

2/10 Terrible

Katalin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Was perfect for us to stop by the motorway, however the receptionist was really helpful in the evening but Kevin in the morning really unhelpful. I was queuing up for asking a question regarding to see something in Aachen but he didn’t even acknowledged me. He was simply rude to us! Disappointed in his attitude
Stayed 1 night in Oct 2022
Response from Silvia De Giorgi, General Manager on Oct 19, 2022
Dear Katalin,Thank you for taking the time to share your feedback with us.While we are glad that our location was perfect for your needs, we regret that not everything was entirely to your satisfaction. We endeavour to provide an excellent standard for all our guests and regret that you felt this was not always the case. We will use your feedback to review this with our team to ensure our usual high standard of care is maintained.We hope to be able to welcome you back for an improved stay.Kind regards,Silvia De Giorgi, General Manager

10/10 Excellent

Andrew

Stayed 1 night in Sep 2022
Response from Silvia De Giorgi, General Manager on Oct 7, 2022
Dear Andrew,This is a great rating. Thank you!We're happy to hear we hit the mark for you.Thank you again.We hope to welcome you back for a return visit, Best regards,Silvia De Giorgi, General Manager

10/10 Excellent

Davor

Stayed 1 night in Aug 2022
Response from Silvia De Giorgi, General Manager on Dec 22, 2022
Dear Davor,We are grateful for this maximum rating of your recent stay.We are glad we were able to meet all your requirementsThank you again.We look forward to the pleasure of seeing you again in the future. Kind regards,Silvia De Giorgi, General Manager

8/10 Good

Buta

Stayed 2 nights in Aug 2022
Response from Silvia De Giorgi, General Manager on Nov 8, 2022
Dear GuestThanks for sending us your rating.We are glad that this was to your satisfaction.We would love to know how we could have improved your experience with us.We hope to welcome you back for a return visit. Best regards,Silvia De Giorgi, General Manager

10/10 Excellent

Anders

Stayed 1 night in Jul 2022
Response from Silvia De Giorgi, General Manager on Jul 18, 2022
Dear Anders, Thanks for taking the time to send us a great rating. We are happy we were able to cater to all your needs. Thank you again. We hope to have the pleasure of seeing you again in the future. Kind regards, Silvia De Giorgi, General Manager

10/10 Excellent

Nigel

Stayed 1 night in Jul 2022
Response from Silvia De Giorgi, General Manager on Jul 14, 2022
Dear Nigel, Thanks for your high rating of our hotel. We are glad we met your requirements. Thank you again. We look forward to the pleasure of seeing you again in the future. Kind regards, Silvia De Giorgi, General Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a night
A no-frills hotel that is right on the highway through your journey. The staff was nice. First room we stayed in had cigarette smell which the staff was also not happy with. They gave us another room and it was fine. Nothing special, but a comfortable place for a night.
Stayed 1 night in Apr 2022
Response from Silvia De Giorgi, General Manager on Apr 19, 2022
Dear Michaël, Thank you for taking the time to share your review. We are pleased that everything met your expectations. We truly appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our standards. We hope you will return to enjoy these improvements first hand. Best wishes, Silvia De Giorgi, General Manager

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk person and service
The gentleman from Togo. Theodore was great very friendly and professional! Everything went well!!
Stayed 1 night in Oct 2021

8/10 Good

Susanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and easy access from motorway
Stayed 1 night in Oct 2021

6/10 Okay

Peter

Travelled with group
Liked: Cleanliness, staff & service
Reasonably priced hotel with good access
+ easy access directly from the highway with ample parking, very nice personell (especially the lady on our arrival), good price - it is a pitty the hotel could not be renovated yet (due to corona) as it is quite outdated and offers only double rooms with bunk beds which are really uncomfortable to sleep, situated on a parking area with trucks does not help as the trucks make noise all the night, the worst thing is the window which cannot be normally opened and the room is terribly hot and the air very bad in the summer (a small and partially broken fan cannot help too much)
Stayed 1 night in Aug 2021
Response from Silvia De Giorgi, General Manager on Aug 17, 2021
Dear Peter, Thanks for taking the time to share your views about your visit to our hotel. We are pleased that our location was convenient for you. We appreciate how important a good night's sleep is and regret that your expectations were not met in this regard. We have extra fans and ear plugs available at reception and if you had made our team aware of any issues during your stay we would have done our best to resolve them immediately. We hope to see you again on another occasion. Best regards, Silvia De Giorgi, General Manager

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness, staff & service
You pay for what you get
We just needed a bed for the night on our long drive to Germany. It ticked all the boxes for what we needed.
Stayed 1 night in Jul 2021
Response from Ibis Budget Aachen Raeren Grenze on Aug 16, 2021
Thank you for your review, we really appreciate it!

8/10 Good

SIMIONESCU

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020
Response from Silvia De Giorgi, General Manager on Dec 17, 2020
Dear Simionescu, Thanks for your rating of our hotel. We are glad your stay was enjoyable. However, we would certainly like to learn more about how we might have made your stay perfect. We look forward to welcoming you again. Best regards, Silvia De Giorgi, General Manager

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Yuk
The lady on duty in the morning and who helped us with breakfast was lovely. We didn't complain about anything as we were just stopping overnight to break a journey and were in quite a rush, but there we issues. The room absolutely stank (like a teenage boy's bedroom), there was thick dust in between the bars on the bed, there were black dog hair's on the sheets, stains under the toilet seat, the soap dispenser in the shower didn't work, and the shower went from freezing cold to scalding hot every few seconds with no warning and irrespective of what you did with the tap. Breakfast (pre-prepared trays) was a welcome addition, as we were in a rush we took some to eat in few car, and later pulled a 30cm hair from a croissant which had been baked in. For £60 the night was fairly unpleasant and not good value.
Stayed 1 night in Nov 2020
Response from Silvia De Giorgi, General Manager on Nov 12, 2020
Dear Richard. Thank you for leaving us this review of your recent stay. We truly value all feedback and are very sorry that you were not satisfied with your recent experience. We urge our guests to let us know of any issues or concerns they have so that we can rectify them or take the necessary action. Rest assured, we have taken good note of your comments and will be addressing them with the concerned departments. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Silvia De Giorgi, General Manager

6/10 Okay

Kevin

Liked: Staff & service
Overnight truck stop
It’s a hotel in the middle of a service station, lorries coming and going all night, it is what it is. Somewhere to get your head down on a long journey.
Stayed 1 night in Aug 2020
Response from Silvia De Giorgi, General Manager on Sep 7, 2020
Dear Kevin, Thanks for sharing your opinion of your recent experience with us. We are glad you were pleased with your room but are sorry that our location, ideal for a stopover with easy access to main routes, was not exactly what you were looking for. We truly hope to welcome you back in the future. Best wishes, Silvia De Giorgi, General Manager

8/10 Good

Laszlo

Travelled with family
Liked: Room comfort
Good stay, for a ransit stop
It was reallyhot and the Aircondition iwas really missing
Stayed 1 night in Aug 2020
Response from Silvia De Giorgi, General Manager on Sep 7, 2020
Dear Laszlo, Thank you for taking the time to share your feedback. We are glad that our location was handy for your travel plans. We appreciate how important a good night's sleep is and regret that the unusually high temperatures made your experience with us less comfortable than we would have liked. While our rooms do not have air conditioning, as is indicated on our site, we do try our best to ensure that guests have a comfortable stay. We all hope to be able to welcome you back on a future occasion. Best regards, Silvia De Giorgi, General Manager

6/10 Okay

Karolis

Business traveller
Good place for business trip
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from Silvia De Giorgi, General Manager on Aug 5, 2020
Dear Guest, Thanks for sending us your rating. We are glad we met your expectations. We would love to know how we could have improved your experience with us. Best regards, Silvia De Giorgi, General Manager

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop off whilst travelling Belgium
Ideal for a quick stop off whilst travelling. Clean and comfy
Stayed 2 nights in Jan 2020
Response from Silvia De Giorgi, General Manager on Jan 6, 2020
Dear Victoria, Thank you for your positive review. We are delighted to hear that we met your expectations. We look forward to welcoming you on many more occasions. Best wishes for the coming year. Silvia De Giorgi, General Manager

10/10 Excellent

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, Cheap, and Convenient
Booked last minute after going to Aachen Chris market. Just needed a bed to sleep in and beds were comfortable and staff was extremely friendly. Breakfast was available for a charge but we opted to get something at the rest stop cafe. (Hotel is located at a rest stop but felt safe and wasn’t too noisy). For the price, would stay here again. Approximately 15 mins fro Aachen city center.
Stayed 1 night in Nov 2019
Response from Silvia De Giorgi, General Manager on Dec 5, 2019
Dear Katherine, Thank you for letting us know how pleasant your stay was in Hotel Ibis Budget Aachen Raeren Grenze. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards; and so it is truly pleasing to receive your commendation. It would be a pleasure to welcome you again. All the best. Silvia De Giorgi, General Manager

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic good value for money. Difficult to reach because it was on the other side of the expressway, but overall ok
Stayed 1 night in Sep 2019
Response from Silvia De Giorgi, General Manager on Sep 13, 2019
Dear Guest, Thanks for commenting on your recent stay. We are glad to know that our competitive prices met your expectations. In addition to the highway, our hotel can be reached by small roads; please don't hesitate to contact us for additional information or directions. It would be a pleasure to see you again. Best regards, Silvia De Giorgi, General Manager

8/10 Good

Gabriel, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall clean and great value for money. Food was good, breakfast not included, but you can buy it on the spot, not too expensive.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m disappointed with this hotel. I waited for one hour to lobby for check in and after I got into the room I wanted to leave right away.
Stayed 5 nights in Jul 2019
Response from Silvia De Giorgi, General Manager on Jul 18, 2019
Dear Guest, Thank you for taking the time to share your experience with us. We are sorry to hear not everything about your stay was to your satisfaction and are saddened to read your comments about our hospitality and service. We regret that your room was not to your tastes, and we have duly noted your comments. Please don't hesitate to inform our reception team of any issues or concerns at the time so that we may take immediate action. Your satisfaction is always our top priority. Despite this, we hope to see you again to provide you with a more enjoyable stay in the future. Kind regards, Silvia De Giorgi, General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel is located at a truck parking and refueling area. No A/C so window opens slightly (only tilt-in, window locked for swing open). Very loud starting at 05:30 (AM) with people, trucks, horns, etc.
Stayed 1 night in Jun 2019
Response from Silvia De Giorgi, General Manager on Jul 3, 2019
Dear guest, Thank you for reviewing your stay. We do appreciate your feedback and hope that we met expectations. While we do not have air conditioning, we would like to inform guests that a fresh air system is available. Also with regards to associated noise, triple glazed windows and soundproofing are present. We will certainly take your comments into consideration, please do not hesitate to contact our team for assistance with any issue in the future, your comfort is our top priority. We hope that we will have the chance to see you, again. Best regards, Silvia De Giorgi, General Manager

6/10 Okay

Mr.Chris

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Great location when you travel just off the motorway.
Stayed 1 night in Apr 2019

8/10 Good

Stefan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2019

10/10 Excellent

Jock

Liked: Cleanliness, staff & service, property conditions & facilities
Handy for quick access to motorway and nicely placed after a days drive from the UK
Stayed 1 night in Feb 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Easily accessible from both sides of the motorway. Quick check in, good spot
Stayed 1 night in Feb 2019

8/10 Good

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Karol

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2018

8/10 Good

NEIL

Always clean and tidy
Stayed here before many times always clean tidy polite staff and a good location for my reqirements
Stayed 1 night in Aug 2018

8/10 Good

NEIL

Usefull Location
Stayed here before many times usefull location for what we need good staff clean and tidy reasonable breakfast always a good price
Stayed 2 nights in Aug 2018

6/10 Okay

Abbie

Not sure I would stay again
Hotel was okay staff were nice. But when you get into the room at midnight and set the bed up and you have no pillow but no energy to go and get one. Bed was comfy but with the sound of the cars and lorrys going past you don't get much sleep. It's okay for 1 night and if you don't want much sleep.
Stayed 1 night in Aug 2018
Response from Silvia De Giorgi, General Manager on Aug 27, 2018
Dear Abbie, Thank you for taking time to write a review of your recent stay with us. Thank you for complimenting our team, we are pleased that you received a courteous service. However, we regret to hear that you were not entirely satisfied. Regarding pillows, I will certainly look into it. Please do not hesitate to notify our reception desk if you need one. Our team members are always eager to assist and will happily bring one to you. We assure our guests that the rooms have triple glazing and very well soundproofed. While we wish that you had a better night's sleep, we appreciate your feedback as it will help us make future improvements. We hope to welcome you again in the future. Best regards, Silvia De Giorgi, General Manager

8/10 Good

mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Silvia De Giorgi, Manager on May 9, 2018
Thank you for your feedback.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and convenient
Good value. Good staff
Stayed 1 night in Jan 2018