It's a beautiful hotel, food was great and the staff very friendly and helpful. What made it easier was that the staff also spoke English and made my stay more pleasant. I'm planning on going back to Suzhou and I'll be staying there again for sure. I definitely recommend this hotel. You'll have a ...
Our room was clean and ready for us. Great view and location was ok but far from the main tourist sites. staff professional and friendly also spoke excellent English. Breakfast buffet was over the top.
Excellent staffs and property, good location to next to subway entrance
everything is great would love to see some improvement in overall training of staff and concierge service
We were very lucky and got upgraded to a very nice suite. Only wish the windows were clean on the outside so I can take better photos of the sunrise and the lake.
看在五星的艾美, 來住一次看看, 沒想到卻是踩了地雷. 首先網站預定是大床房, 結果前台入住卻說只有雙床, 雖然免費給我升級到湖景房, 但是心中對此酒店的房間預定管理還是起了疙瘩. 接著想說湖景房可以有美美景觀, 沒想到就是一個白濛濛的湖, 啥也沒有. 然後又是夏季, 下午陽光直曬房間, 溫度整個上升到30度, 空調兩台, 其中一台也不給力, 根本不冷. 無奈只好將窗簾拉上. 趕路沒吃中飯, 點了三文治與楊州炒飯, 送來一嘗, 炒飯已經溫冷了, 薯條根本是冷的. 電話點餐時已說明要個人發票, 服務員送餐來卻沒發票, 再次告知要開個人發票. 過了一會又跑了一個服務員來問發票要怎麼開. 我真是不了解, ...
Everything is great other than room is a smoking room, but hotel staff offered solutions
It’s super close to shopping district and gardens. So many nice shops within 20 min walking distance
Simply love it! Especially the breakfast!!
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