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front desk manager tried to charge me extra for mini bar items i didnt use or take tried to charge me extra for accomodation even though I prepaid front desk manager didnt apologize for the attempted extra charging after acknowledging hotel mistake claimed it was some other clerk`s fault even though ...
Really good food and it’s clear that the manager is at the hotel a lot of the time checking standards . Great and friendly staff and lovely location
lovely resort but a few points.. *Room was nice, but I would've expected better from a 5* resort. Bed sheets had a weird smell and the AC unit was so loud! Bathroom was tiny and towels were quite old and overused. Slippers in room was a nice touch but there are no gowns. Hairdryer is a joke! There ...
Reception staff trying their best to help but some issues are out of their control. Check in wasn't satisfied, room wasn't as reserved and it was changed after the intervention of the manager.
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