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Overall the condition of the hotel was very nice and the room very comfy. The only issue we had was with trying to have a 1 hr earlier check-in, which was denied.
The hotel location was excellent as it was just a few minute walk to many of the shops, restaurants and attractions. It was also conveniently located for the hop on hop off city bus tours. The staff was professional, friendly and made the stay very enjoyable.
So welcoming, comfortable & relaxing. Very convenient for transport anywhere, but the staff were excellent, nothing was too much trouble.
The receptionist was very rude in her behaviour towards me and to my kids. When i entered to ask for the bell boy to help me with the luggage, she very rudely tells me to stand in line where 2-3 guests were waiting to check-in. When I told her thT I want a Bell boy, she asked me to wait and told ...
Enjoyed our stay. Very helpful staff. Facilities good although bar / reception area a little underwhelming. Good location next to Belvedere Palace and an easy 25 minute walk into the centre of the old town. Tram stop close by as an alternative.
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