The worst thing in this hotel: the pool is too hot... Otherwise, very nice and clean place. Amazing staff.
Staff were amazing— friendly, warm and welcoming. They helped us arrange tours and gave us great local information. We arrived very early in the morning on a sleeper train from Hanoi and they let us shower before Our room was ready for check-in around 1pm. Cried when we left. This place was nothing ...
Superb views from a great location Terrific design Beautiful hotel
Clean, quiet, rich breakfast, decoration is nice, pool table, away from main city but still close
Very nice hotel. Massage at the spa was wonderful
Staff was incredibly helpful. They went above and beyond.
DO NOT STAY HERE. We were hoping for a resort-style place to unwind for a day before we travelled to Sapa. We arrived at 6am hoping for an early check-in. We paid NZD90 for a night and were charged USD80 (NZD120) to check in early. Breakfast was sparse and tastes awful - this place had the worst ...
Shower facilities should be made available to the guests who reach after train from Hanoi or those who do a trek after check out. Train again are late at night. Most hotels provide these shower facilities which is amiss here.. worth considering? Further I am surprised at the response of the room ...
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