3 Stars Hotels in Verde, Arroyo Grande from CA $144

"Had one of the best views from the hotel. The only thing that was a concern was the fireplace had a problem with it. Other that the stay was amazing."

"Check in staff were great. Check out staff need more training on how to respond to inquiries like how do I get to the parking garage. Confusing building layout with multiple elevators and no signage in the actual elevator as to push B for parking. A janitor and I managed to piece together a solution between my rusty Spanish and his desire to help me get to my car. Update the half sheet of instructions explaining breakfast pool and wifi with even 1 line on which elevator to take to get to your car."

"Was surprised to be quoted $20 to check in at 2pm verses early check-in at 2:30pm. Place was empty and rooms available. Construction noise of renovations was also not disclosed at booking. "

"We've spent the past three anniversaries here & this will be our last. We planned to relax in the jacuzzi our last night, but my husband instead walked in on a couple behaving inappropriately. He notified the front desk because their behavior was unacceptable, clearly unsanitary, & needed to be cleaned right away. We were later told the couple claimed they were "only swimming," which didn't reflect what was actually witnessed. The following morning at checkout, I followed up with two front desk agents. There was no acknowledgment, no apology, & no concern. Just my bill handed to me & I was sent on my way. I understand they may have been embarrassed since it wasn't their doing. Still, with my background in the hotel industry, I know how important guest experience & service recovery are. The complete lack of response especially for a returning guest, is unacceptable & is why we won't return."