Hanoi Hotel Guide - 3 star hotels in Hoan Kiem, Hanoi

Hanoi gem Boutique Hotel is ideally located a couple of minutes walk from Hoan Kiem Lake in the Old Quarter of Hanoi. From the minute we entered Gem Boutique we felt most welcome and looked after as the team there have a great focus on customer service and take their roles very seriously. I would like especially to thank Jenny who was such a help and offered advice on where to go etc and arranged our package tour to Ha long bay and sapa....The breakfast buffet was one of the most delicious during my trip.

The staffs thought of everything and very personal touch. Thoroughly impressed with the service. :))

We booked 2 executive suites, which were very spacious and well-appointed. One was much bigger than the other, with a large balcony; when we queried this, we were told one had been upgraded to a "VIP" suite, though these were not mentioned on the website.

Incredible staff and the decor, and the beds are fantastic and comfortable. Definitely a westerners comfort hotel. Th is very modern and inviting. They also have a great free breakfast and fabulous food at their restaurant.

We spent 3 weeks travelling from Bangkok to Cambodia through Vietnam. Hotel was very convenient and very clean etc. Breakfast was the best we had in all our three weeks. Other than that, we could find nothing wrong and would thoroughly recommend this hotel.

A very nice hotel with a great breakfast . Very friendly staff who arranged tours etc.

All the good things first. The staff were extremely helpful and pleasant. The staff at the front reception were always available with information and advice when needed. The doorman was always welcoming when we wandered in and out of the hotel at all hours and in finding our luggage when we lost our luggage slip. The breakfast staff were always smiling and ready to make us all feel comfortable as soon as we sat down. The hotel facilities were a little dissapointing. Firstly the hotel has rooms without windows. The rooms with windows which we paid extra for overlook what appears to be a factory roof. If i had known this i probably wouldn't have bothered with the window. The water temperature in the shower is either scoulding hot or ice cold. The alarm on the door, which of course is a good idea for the sake of security, goes of unpredictably when we are in the room and just as we close the door. The batteries in the safe went of in two of the rooms during our two day stay and it required staff to eventually come in and take items out of the safe. The rooms are small. There is no outside space, no courtyard orcgarden. There is a very small swimming pool on the top floor which is shut by 10.00pm. The room is a little too small small for two people. I would describe it as series of small characterless boxes.

This was an amazing experience for us. Right from the time we stepped in for check-in the staff took over in a very friendly and professional way. Each and every staff from front desk to the f&b outlets were out to serve you with a smile on their face. The restaurant is small but the staff will make you at home with their recommendations. We loved the hotel because of the people. The family room was big, with all amenities. They even had a laptop in the room for us. Definitely recommend.

Very friendly and informative staff (recommend us to some nice place and restaurants), free offers from Hotel staff to upgrade staying room, excellent breakfast, room is very clean, would definitely book the hotel again when come to Hanoi =)

The hotel is well decorated and has a classic Oriental look and presentation. The staff was friendly and courteous. The breakfast was excellent. No hesitation to recommend this hotel to anyone.