4/10 – Médiocre
Katelin
Voyage de couple
22 mai 2024
Points faibles : Propreté, service et personnel et commodités.
My stay here at Atlantis was not the greatest. I had to relocate to three different rooms due to things not working properly. The first room had a jacuzzi that was non-functional and was leaking water onto the floor and nearby areas. The second room had a door that did not lock due to it being off track and not aligned with the frame. The third and final room worked, but I must say it was filthy. Not visibly dirty, but my socks are permanently stained and had to be thrown away due to the dirt secreting from the carpet. My feet would be completely black on the bottom just by being barefoot for a minute. This makes other areas worrisome as it was not visible dirt, just blended in. It also did not have a phone in the room, which was fine but could have been an issue if we ended up needing assistance.
During my 3 night stay, room service did not come one time. Since we did not have a phone in the room, we went to lobby and requested that room service stop by for at least a few towels - they never came.
Although the Dells has plenty to offer and the location was close to popular attractions, it does not make up for the hotel arrangement. It was unfortunate that all they offered was an insincere apology, as the other woman at the desk acted as if it was a comical situation.
Unfortunately, I will not come back to Atlantis next time I am in Wisconsin Dells and would not recommend it due to all of the inconveniences experienced during this short stay.
Katelin
Séjour de 3 nuits en mai 2024