Extérieur

Best Western Plus Pembina Inn & Suites – Avis

2.5 out of 5
Best Western Plus Pembina Inn & Suites
1714 Pembina Highway, Winnipeg, MB

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 662 avis sur 1003." "
Note de 8 – Bien, d’après 273 avis sur 1003." "
Note de 6 – Acceptable, d’après 42 avis sur 1003." "
Note de 4 – Médiocre, d’après 12 avis sur 1003." "
Note de 2 – Terrible, d’après 14 avis sur 1003." "

9,4/10

Propreté

9,4/10

Service et personnel

9,2/10

Commodités

9,2/10

État et installations de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 – Bien

Gilbert, Prevost

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Humidity to high and odor high
Séjour de 7 nuits en juillet 2023
BW Management a répondu le 23 août 2023
Thank you Gilbert for taking the time to review us and letting us know how you found our property. We apologize that the current humid conditions being experienced in Winnipeg are affecting our guests and we are hoping that will resolve now that the weather is changing.

10/10 – Excellent

Lina

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
J'ai énormément aimer la glisade d'eau dans la picine et le jacousie. J'ai aussi aimer le petit déjeuner et il faut absolument essayer les gofres sont excellentes.
Séjour de 1 nuit en août 2023
BW Management a répondu le 16 août 2023
Merci Lina d'avoir pris le temps de nous évaluer. Je suis heureux de voir que vous avez passé un excellent séjour et que vous avez apprécié notre toboggan, notre piscine et notre bain à remous. Nous apprécions de savoir que vous avez également apprécié notre petit-déjeuner et les options proposées.Nous espérons avoir l'occasion de vous accueillir à nouveau bientôt.Passes un bon été!

10/10 – Excellent

Gilbert, Prevost

Séjour de 1 nuit en juillet 2023
BW Management a répondu le 23 août 2023
Thank you Gilbert for your 5 star review, we hope to see you again in the coming months.

10/10 – Excellent

Michel, St Hyacinthe

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La propreté et le déjeuner copieux
Séjour de 3 nuits en août 2021
BW Management a répondu le 7 sept. 2021
Thank you Michel for taking the time to let us know how much you enjoyed your stay and our breakfast. We hope that you will visit us again soon. Stay Safe!

8/10 – Bien

Voyageur vérifié

Hôtel propre et personnel affable Petit déjeuner minimaliste
Séjour de 1 nuit en août 2020
BW Management a répondu le 28 août 2020
Thank-you for taking the time to review our property. We are glad to see that you had a great stay and we look forward to your next visit!

10/10 – Excellent

Martine

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait
Très bien j’y retournais certain , service courtois propre
Séjour de 1 nuit en juin 2020
Management a répondu le 13 juin 2020
Merci d'avoir pris le temps de revoir notre propriété, nous sommes heureux de savoir que vous avez apprécié votre séjour!

8/10 – Bien

Mario

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 5 nuits en août 2019

8/10 – Bien

Jacques, Quebec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
C'est un tres bel hotel,le personnel est courtois , la chamber etait tres proper. Le dejeuner a 06:00 c'est aprecie pour les travailleurs.
Séjour de 4 nuits en août 2018
Meghan K - AGM a répondu le 29 août 2018
Jacques, Merci de partager vos commentaires sur votre récent séjour chez nous. Nous sommes heureux d’apprendre que vous avez apprécié votre séjour dans notre propriété. Nous espérons vous revoir bientôt! Bonne chance, Meghan K - AGA

6/10 – Acceptable

Charlie 25, Quebec

Points faibles : État et installations de l’hébergement
Correct mais vraiment de base
Hôtel de base. Service minimal. Très mauvaise insonorisation: on entend les gens marcher dans la chambre au-dessus et toutes les conversations provenant du corridor...Pas de bureau de travail avec fauteuil confortable. Seulement une petite table de salle à manger avec chaise de bois droite.
Séjour de 1 nuit en décembre 2017
Meghan Kostrowski - Assistant General Manager a répondu le 15 déc. 2017
Merci pour votre avis. Au nom de toute notre équipe, je voudrais m'excuser de ne pas avoir dépassé vos attentes. Votre satisfaction est importante pour nous et nous utiliserons les commentaires que vous nous avez donnés pour mettre en œuvre des améliorations afin d'offrir une meilleure expérience aux clients dans le future. J'espère que vous envisagerez de rester avec nous à nouveau afin que nous puissions avoir une autre chance de vous fournir une expérience supérieure.

8/10 – Bien

Jean-Marie, Rouyn-Noranda, Québec

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel dans un secteur tranquille
Hôtel un peu éloigné du centre ville et qui est dans un secteur tranquille. Accès routier facile pour visiter les sites touristiques. La soupe et les légumes ont été apprécié pour dépanner au souper. Laveuse et sécheuse disponible.
Séjour de 3 nuits en juin 2017

10/10 – Excellent

sebastien, G

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Bel hôtel avec beaucoup de commodité
Déjeuner excellent, personnel sympathique et aidant, piscine et glissade super pour les enfants et spa également. Super propre. Soupe servi en soirée avec colation.vraiment excellent Hotel

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait, emplacement, propre, service excellent, je le conseil. A tous

10/10 – Excellent

June

Voyage de couple, Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great lil dog park.
Séjour de 1 nuit en mai 2024
BW Management a répondu le 22 mai 2024
Thank you, June for taking the time to review us. I am glad to hear that you and your pet enjoyed the dog park, and I hope your entire family enjoyed our breakfast and amenities.We hope you will visit us again soon.

10/10 – Excellent

Shayne, Brandon

Voyage en famille
Points forts : Commodités
Location
Séjour de 1 nuit en mai 2024
BW Management a répondu le 22 mai 2024
Thank you Shayne for the 5 star review. We are happy that you found our location to be convenient for you. We trust that you also enjoyed our breakfast and amenities during your stay and hope to welcome you back again soon.

10/10 – Excellent

Judith

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
BW Management a répondu le 17 mai 2024
Thank you Judith for the amazing rating! We trust that you had an enjoyable stay and we hope you will visit us again soon.

10/10 – Excellent

Kristen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Love that it’s by the river and nice quiet area
Séjour de 3 nuits en mai 2024
Tammy Lowry Front Office Manager a répondu le 11 mai 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services. We are lucky to have such a nice back drop for our hotel.

10/10 – Excellent

Ashley

Voyage en famille
Points forts : État et installations de l’hébergement
Great hotel!
Séjour de 2 nuits en avril 2024
Tammy Lowry Front Office Manager a répondu le 28 avr. 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.It will be a pleasure to hear your feedback about our hotel.

10/10 – Excellent

Mabel

Voyage en famille avec de jeunes enfants, Voyage avec des animaux de compagnie, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pet friendly Great staff
Séjour de 1 nuit en mars 2024
BW Management a répondu le 26 avr. 2024
Thank you Mabel for your 5 star review. We are happy to hear that you found our staff to be great during your stay, and we are glad to know that you appreciated our pet-friendly property.At Best Western Plus Pembina Inn & Suites, we strive to provide exceptional service to all our guests, including our furry guests.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

10/10 – Excellent

Wayne, Calgary

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The breakfast was very good, offering many options. Room was comfortable and quiet. Parking stalls were very narrow for most cars etc.
Séjour de 3 nuits en avril 2024
BW Management a répondu le 26 avr. 2024
Thank you for your feedback Wayne! We are glad to hear that you enjoyed our breakfast offerings and found your room comfortable and quiet during your stay.We apologize for any inconvenience caused by the narrow parking stalls. We understand that this can be frustrating, and we appreciate your patience and understanding. We do have larger parking stalls facing the river if you have a bigger vehicle for your next stay.We hope to have the opportunity to welcome you back for another great stay in the future!

6/10 – Acceptable

steven

Voyage en famille
Points faibles : Commodités
Prices increased due to demand which is not right for the average client/consumer. Limited parking.
Séjour de 2 nuits en avril 2024
BW Management a répondu le 22 avr. 2024
Thank you Steven for taking the time to review us.We appreciate your feedback regarding pricing and parking availability. We understand your concerns and apologize for any inconvenience caused by these factors. Please know that we continually assess our pricing strategies to ensure fairness and competitiveness in the market. Additionally, we're actively exploring solutions to address parking limitations to enhance the overall experience for our guests. Your input is valuable to us, and we'll use it to improve our services. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us, and we hope to have the opportunity to welcome you back in the future.

10/10 – Excellent

Darrin

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were excellent.
Séjour de 2 nuits en avril 2024
Tammy Lowry Front Office Manager a répondu le 19 avr. 2024
Thank you so much for your glowing review! We are delighted to hear that you had a fantastic experience with our staff during your recent stay at Best Western Plus Pembina Inn & Suites.Our team works tirelessly to ensure that every guest feels welcomed, valued, and attended to with the utmost care and professionalism. It's incredibly rewarding to know that their efforts have left such a positive impression on you.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable experience in the near future.

6/10 – Acceptable

Alison

Séjour de 3 nuits en avril 2024
Tammy Lowry a répondu le 9 mai 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.

2/10 – Terrible

Chris

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The rooms stunk
Séjour de 2 nuits en avril 2024
Tammy Lowry Front Office Manager a répondu le 19 avr. 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our guests, as it helps us to continually improve our services.We were disheartened to learn that your recent stay with us did not meet your expectations due to an unpleasant odor in your room. Please accept our sincere apologies for any inconvenience this may have caused you. Should your travels bring you back to the area, we would love the have another opportunity to make it right.

8/10 – Bien

Anissa

Séjour de 1 nuit en avril 2024
Tammy Lowry a répondu le 9 mai 2024
You went out of your way to choose Best Western Plus Pembina inn and Suites for you stay and for that we express our sincere gratitude to you. We appreciate your confidence in our services. We hope that we achieved our goal of making your experience memorable by providing outstanding services tailored to your complete satisfaction

10/10 – Excellent

Blaine

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lots of restaurants in the area.
Séjour de 1 nuit en avril 2024
Tammy Lowry a répondu le 18 avr. 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service. Thank you for the 5 out of 5 rating

10/10 – Excellent

Olena, Brandon

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Tammy Lowry a répondu le 18 avr. 2024
At Best Western Plus Pembina we consider our guests like family! We know that you have many other options when choosing where to stay. The fact that you chose our hotel is a great honor for us. Thank you for the 5 out of 5 rating

10/10 – Excellent

Anita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
After checkout I had to ask house keeping to look for a forgotten item, the housekeeping manager was so friendly and went out of her way to check the room. Although I didn't find my item, she went the extra mile and that was very much appreciated.
Séjour de 2 nuits en avril 2024
Tammy Lowry Front Office Manager a répondu le 16 avr. 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I am sorry we were unable to find your lost item, I hope it is found, I am glad you were able to speak with housekeeping to see if the item was left. I hope we achieved our goal in making your stay memorable by providing you with excellent Prairie hospitality where every guest is treated like family and is welcome with a warm friendly smile.

2/10 – Terrible

Louisa

Séjour de 1 nuit en avril 2024
BW Management a répondu le 7 mai 2024
Thank you Louisa for taking the time to review us. We are sorry to hear that your experience fell short of expectations. Your satisfaction is important to us, and we hope that you will visit us again for another opportunity to provide you with our exceptional service.

10/10 – Excellent

Alex

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staying few weeks for work. Nice hotel with laundry. Great people work here. Walking distance to few good restaurants and a park.
Séjour de 7 nuits en avril 2024
Tammy Lowry Front Office Manager a répondu le 16 avr. 2024
Thank you for staying with us at the Best Western Plus Pembina inn and suites. We hope your stay was pleasant and to your satisfaction. The comfort of our guests is our priority, and we want to make every guest’s stay in our hotel a memorable one by providing outstanding services.It will be a pleasure to hear your feedback about the hotel and our staff. We look forward to see you again.

10/10 – Excellent

JEONGTAE

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en avril 2024
Tammy Lowry Front Office Manager a répondu le 14 avr. 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing you with excellent Prairie hospitality where every guest is treated like family and is welcome with a warm friendly smile.

10/10 – Excellent

Alex

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 13 nuits en mars 2024
Tammy Lowry Front Office Manager a répondu le 9 avr. 2024
You went out of your way to choose Best Western Plus Pembina inn and Suites for you stay and for that we express our sincere gratitude to you. We appreciate your confidence in our services.

10/10 – Excellent

Tannis

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice pool and rooms very clean. Could use either small restaurant or store for snacks.
Séjour de 8 nuits en mars 2024
BW Management a répondu le 4 avr. 2024
Thank you for taking the time to review us, we are glad to see that you had an amazing stay. We appreciate your suggestion of having snacks available, we are looking into that right now to provide our guests with additional services.We hope to welcome you back again soon.

8/10 – Bien

Jaycee

Séjour de 3 nuits en mars 2024
BW Management a répondu le 2 avr. 2024
Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to see that you rated your stay as a 4 out of 5.Your satisfaction is important to us, and we're always looking for ways to improve. If there's anything specific that we can do to turn your 4-star experience into a perfect 5-star stay, please let us know. Your feedback helps us ensure that we continue to meet and exceed the expectations of our guests.We hope to have the opportunity to welcome you back for an even better experience in the future.

8/10 – Bien

Rod

Voyage en famille
Points forts : Propreté, service et personnel
The hotel is beginning to show signs of age. Our mattresses were beginning to be bow towards the centre.
Séjour de 3 nuits en mars 2024
BW Management a répondu le 2 avr. 2024
Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the condition of the mattresses during your stay.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will address the issue with our maintenance team to ensure that all our accommodations meet the highest standards of comfort and quality.We hope to welcome you back again soon to have another opportunity to provide exceptional service.soon.

10/10 – Excellent

Kathy

Voyage en famille avec de jeunes enfants
Points forts : Commodités
Very quiet Great stay
Séjour de 1 nuit en mars 2024
Tammy Lowry Front Office Manager a répondu le 27 mars 2024
Thank you so much for this 5-star review. We really appreciate you being a guest and helping to share the word about us. We’re here for you anytime.

10/10 – Excellent

Garry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were very helpful Easy parking Close to very good dinning
Séjour de 1 nuit en mars 2024
Tammy Lowry Front Office Manager a répondu le 7 mars 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service. We strive to make your experience one you will remember. Therefore, your comments are very important to us.Looking forward to seeing you again very soon.

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Always live staying here
Séjour de 3 nuits en février 2024
Tammy Lowry Front Office Manager a répondu le 7 mars 2024
Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Best Western Plus Pembina Inn & Suites. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

10/10 – Excellent

Jerameel

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was great stay
Séjour de 1 nuit en février 2024
BW Management a répondu le 1 mars 2024
Thank you for taking the time to review us and letting us know how much you enjoyed your stay with us.We hope to welcome you back again soon.Stay Safe!

8/10 – Bien

Lesley

Séjour de 1 nuit en février 2024
Tammy Lowry a répondu le 23 mars 2024
Thank you for taking the time to post a review of our property. Our goal is always to exceed your expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know

8/10 – Bien

Ryan

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024
Tammy Lowry Front Office Manager a répondu le 24 févr. 2024
Thank you so much for the review. We really appreciate you being a guest and helping to share the word about us. We’re here for you anytime.

6/10 – Acceptable

Denise

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Double check all of your charges.
Front desk clerk stated there wasn’t a charge for an extra person, however, there was definitely an additional $10 charge.
Séjour de 1 nuit en février 2024
BW Management a répondu le 20 févr. 2024
Thank you Denise for taking the time to review us. I checked into your reservation and I am sorry that incorrect information was given at Front Desk, if there are more people registering than the original reservation stated, there are additional charges per person of 10 plus per night. We hope that you will consider staying with us again, so that have another opportunity to provide you with correct and exceptional service.

10/10 – Excellent

Fraser

Good
Séjour de 1 nuit en février 2024
BW Management a répondu le 20 févr. 2024
Thank you Fraser for your 5 star review, it is great to know that you had a great stay with us and we hope to welcome you back again soon.Stay Safe!

6/10 – Acceptable

Yvan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
BW Management a répondu le 20 févr. 2024
Thank you Yvan for taking the time to review us. I am sorry to see that we may have missed something during stay. We are committed to providing exceptional service and we are sorry we did not meet your stay expectation and we would welcome additional feedback on how we may improve for a possible next stay.

8/10 – Bien

Quentin

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2024
BW Management a répondu le 15 févr. 2024
Thank you Quentin for your review! We hope to have another opportunity to in the near future to offer exceptional service. If we missed something during your stay to not merit a 9/10 we apologize and we hope to change that at another opportunity.

2/10 – Terrible

Wyatt

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
No modern tv, no drinking glasses in rooms, only coffe cups. Outside parking lot was very slippery and the ice machine was out. Overall poor service. Won’t be staying here again.
Séjour de 1 nuit en février 2024
BW Management a répondu le 15 févr. 2024
Thank you Wyatt for taking my call today and sharing your thoughts of your stay. I hope we have another opportunity to provide you with exceptional service in the future.

8/10 – Bien

Bill

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quite
Séjour de 1 nuit en février 2024
BW Management a répondu le 14 févr. 2024
Thank you Bill for taking the time to review us. We are glad that you had a good stay and if you have any added feedback on how we may merit a 5 star on your next stay.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Very comfortable
The room was clean and comfortable. We enjoyed being at the end of the hall right by the pool. The pool was great. Nice warm water to just walk into without feeling cold. The hot tub was very good too. We stayed mid week so everything was quiet. We even had the pool and hot tub to ourselves. Breakfast was very good. We would stay here again.
Séjour de 2 nuits en janvier 2024
Tammy Lowry Front Office Manager a répondu le 13 févr. 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. It sounds like you had a great stay with us. We are delighted to hear your enjoyed the room and the pool.We strive to make your experience one you will remember. Therefore, your comments are very important to us.Looking forward to seeing you again very soon.

10/10 – Excellent

Benjamin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Tammy Lowry Front Office Manager a répondu le 13 févr. 2024
At Best Western Plus Pembina we consider our guests like family! We know that you have many other options when choosing where to stay. The fact that you chose our hotel is a great honor for us.

8/10 – Bien

Raju

Séjour de 1 nuit en février 2024
Tammy Lowry a répondu le 23 mars 2024
Thank you for staying with us at the Best Western Plus Pembina Inn and Suites. I hope we achieved our goal in making your stay memorable by providing outstanding service.

8/10 – Bien

Danielle

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was very friendly people and staff
Séjour de 1 nuit en février 2024
Tammy Lowry Front Office Manager a répondu le 4 févr. 2024
I would like to extend my heartfelt gratitude for choosing us as your preferred hotel in Winnipeg. On behalf of our team, I extend a big thank you for giving us the opportunity to serve you.