Dear Trevor, Thank you for your review, we appreciate you sharing your experience. We offer all guests upon check in if they would like to pre-authorise a card on to their room so that they can charge things to their room throughout their stay. Guests who do not take this option will need to pay as they go. Sorry for any inconvenience. As a city hotel, some of our rooms do indeed only have windows in the roof, though with location this does not really impact views. Again, please accept our apologies for any inconvenience.We hope to welcome you for another stay soon. Best regards, The Guest Experience Team

Dear Lionel, Thank you for your great review. We are so pleased you enjoyed your stay with us and thank you again for taking the time to share your experience. We look forward to welcoming you back again, and should you need any assistance, please do not hesitate to reach out. Kind regards, Team Winchester

Dear Christopher, Thank you very much for taking the time to share your feedback regarding your visit to The Winchester. We genuinely value and appreciate your feedback. I am delighted to hear that you enjoyed the experience in the hotel. Thank you also for your kind words. We look forward to welcoming you back to The Winchester Hotel & Spa in the near future. Kind regards, Jonas Yang Operation Manager

Dear Christian,We are sorry to hear that your recent stay did not meet your expectations. Your comments regarding the state of our hotel and the suite you stayed in are important and valuable to us. We wish to convey that our ultimate goal is to provide our guests with an exceptional experience. The description of the suite and its features are designed to give an accurate representation of what we offer. We regret that you found this to not be the case.Thank you for providing your feedback, as it helps us understand the areas we can improve on. We hope you will give us the opportunity to serve you again in the future and show you the high standards we strive to maintain.Best regards,The Winchester Guest Experience Team

Dear Harshal,It brings us immense pleasure to know that Elsa, from our reception team, was able to provide you with attentive service during your stay. We value your feedback and are delighted that our commitment to excellence has been recognised.We hope to welcome you back to The Winchester Hotel & Spa soon. Best regards,The Winchester Guest Experience Team

Dear Dawn,It is wonderful to hear that you found our property clean and our staff friendly. Our location is indeed a convenient one, providing easy access to the town. We understand that the uphill walk back could be a bit challenging for some, and we hope it wasn't too much of an issue for you. At The Winchester Hotel & Spa, we aim to provide our guests with the best experience, ensuring they enjoy their stay with us. Your feedback is valuable and helps us to continue delivering high-quality service.Best regards,The Winchester Guest Experience Team

Dear Ian,We're truly sorry to hear that your stay at The Winchester Hotel & Spa did not meet your expectations. Your feedback is invaluable to us and we take it very seriously.We are saddened to hear about the issues you had with your room. Please accept our deepest apologies for any inconvenience this may have caused. We always strive to provide our guests with comfortable and fully-functional facilities.On the note of breakfast, it's unfortunate to hear that it didn't fully live up to your standards. We are committed to delivering a variety of quality food options to help our guests start their day off right.We understand that you felt the value did not match the price paid, and we appreciate your honest feedback. Our team always endeavors to offer a superior service experience for every customer.Once again, we apologise for falling short of your expectations. We appreciate your candid feedback as it helps us improve our services. Best regards,The Winchester Guest Experience Team

Dear Peter,Your feedback is highly appreciated. It brings us great pleasure to hear that our staff has made your stay at The Winchester Hotel & Spa enjoyable. Our team always strives to provide the best service to our guests. However, it's regrettable to learn that our gluten-free bread did not meet your expectations. We acknowledge the importance of catering to diverse dietary needs and we will strive to ensure that all aspects of our service are enjoyable. We look forward to welcoming you back for another wonderful stay in the future.Best regards,The Winchester Guest Experience Team

Dear Lee,Your positive words truly brighten our day! It is delightful to hear that you found our hotel wonderful with friendly staff, and that you enjoyed the food and drinks. We at The Winchester Hotel & Spa are committed to creating a warm, inviting environment and a memorable experience for our guests.Your feedback is a testament to our team's dedication and hard work. We will certainly pass on your kind words to our staff. It is guests like you who make our job a pleasure.We look forward to welcoming you back on your next visit.Best regards,The Winchester Guest Experience Team

Dear Alexandra,Your detailed feedback regarding your stay at The Winchester Hotel & Spa is truly appreciated. It's wonderful to hear that you found our rooms comfortable, and our team friendly and helpful.We regret any inconvenience you may have faced concerning your booking and the wait time for the pool and spa area. Your patience in this matter is deeply valued, thank you.Thank you for bringing to our attention the discrepancy with the listed amenities. Your comments serve as a valuable tool to improve our services and to ensure that all guest experiences align with our high standards.We hope to have the opportunity to welcome you back in the future and provide an experience that not only meets but exceeds your expectations.Best regards,The Winchester Guest Experience Team

Dear James,Your feedback is greatly appreciated. It's delightful to hear that you found our hotel nice and enjoyed your stay.However, we acknowledge your comment about the pace of our service. Our team is continually striving for excellence and your insights help us focus on areas of improvement. We look forward to hosting you again and aim to deliver a smoother experience next time. Best regards,The Winchester Guest Experience Team

Dear Richard,We're delighted to hear that you found our staff nice and your room comfortable, despite its size. Providing a pleasant atmosphere and a cozy stay is always our aim at The Winchester Hotel & Spa. Feedback like yours is valuable in helping us maintain the high standards we set for our guest experience. We look forward to welcoming you back in the future and aim to continue delivering the same positive experiences.Best regards,The Winchester Guest Experience Team

Dear Colin,Firstly, we appreciate you choosing The Winchester Hotel & Spa for your stay and taking the time to share your experience.We're pleased to hear that you found our staff to be friendly and enjoyed the aesthetics of our communal areas. Our team prides itself on providing excellent service and maintaining a comfortable environment for our guests.However, we deeply regret to learn about the issues you encountered with your room. Your remarks about the room conditions are highly important to us, as we strive to provide an exceptional experience for every guest. While we're unable to provide an immediate solution, we certainly value your feedback as a means to continuously improve and uphold the quality of our services and facilities.We hope that despite the inconveniences, you would consider giving us another opportunity to serve you better in the future.Best regards,The Winchester Guest Experience Team

Dear Michael,Your kind words about our staff and the aesthetic of our hotel are highly appreciated. At The Winchester Hotel & Spa, we strive to maintain a high level of service and a pleasing environment for our guests. We're glad to hear that we were successful in our mission during your stay.We look forward to welcoming you back in the near future.Best regards,The Winchester Guest Experience Team

Dear Teresa,Your feedback is highly valued and we are pleased to hear that you had a positive experience with our hotel carpark and breakfast. We're glad that you found our establishment to be quiet and comfortable, this is indeed one of our main aims.However, we regret to hear about your disappointment regarding the room view and layout. We strive to ensure our guests' contentment, and it is unfortunate that on this occasion we fell short. Your comments are noted and will serve as a reference point for our continuous improvement efforts.Thank you once more for your review. We hope to have the pleasure of welcoming you back in the future, and aim to provide you with a more satisfactory experience.Best regards,The Winchester Guest Experience Team

Dear Keely,We are delighted to hear that you found your recent stay to be excellent. Our team is committed to providing an exceptional guest experience, and it's heartening to know we achieved that goal during your visit.Your satisfaction is our greatest reward. We hope to welcome you back soon for another wonderful stay at The Winchester Hotel & Spa.Best regards,The Winchester Guest Experience Team

Dear Luke,We're glad to hear that you appreciated the quality of our rooms and your overall stay. However, it's regrettable that the issue with the blind and outside light affected your sleep so negatively. We always aim to provide a comfortable and restful environment for our guests and we apologise if we fell short in this instance. Your comments are invaluable to us as we continuously strive to improve our guest experience. Thank you for bringing this to our attention.Best Regards,The WinchesterGuest Experience Team

Dear Cory,It's heartening to hear that you enjoyed your Valentine's mini break at our hotel. We take pride in our team's dedication to go the extra mile for our guests. Your mention of Elsa is acknowledged, and we'll certainly pass on your appreciation to her.We're glad to hear that any minor issues encountered were promptly rectified, and we hope that this fueled a positive experience for you. The gesture of complimentary parking was our way to express our sincere apologies.We look forward to welcoming you back for another memorable stay at The Winchester Hotel & Spa.Best regards,The Winchester Guest Experience Team

Dear Guest,We are delighted to hear that you found our location to be excellent and convenient. It is always our goal to provide our guests with an ideal base from which they can explore and enjoy all the attractions and shopping options that the area has to offer. Your positive comments about our hotel are greatly appreciated and we look forward to welcoming you back in the near future.Best regards,The Winchester Guest Experience Team

Dear Theresa,We are delighted to hear that you had a decent stay at The Winchester Hotel & Spa. Your satisfaction and comfort are paramount to us. It's great to know that you found our room to your liking, which we meticulously prepare to offer a relaxing and enjoyable stay.Thank you for choosing to stay with us. We look forward to welcoming you again in the future.Best regards,The Winchester Guest Experience Team

Dear Edward,It's wonderful to learn that your experience at The Winchester Hotel & Spa was excellent. Your satisfaction is our ultimate goal and we're thrilled that we've met your expectations. We strive to provide memorable experiences that truly stand out. We're delighted to have been a part of your journey and look forward to welcoming you back.Best regards,The Winchester Guest Experience Team

Dear James,Your words of appreciation truly warmed our hearts. It's wonderful to hear that you had a lovely stay with us and found our receptionist Elsa to be fabulously helpful. We strive to ensure our guests are always treated with the highest level of service and we are thrilled to see that reflected in your experience. We look forward to welcoming you back to The Winchester Hotel & Spa in the future. Best regards,The Winchester Guest Experience Team

Dear David,It's delightful to know you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best experiences for our guests.However, it seems the buffet breakfast did not meet your expectations. We acknowledge the importance of a satisfying breakfast to start the day. Rest assured, your feedback is taken into consideration, as we continuously seek ways to enhance our guest's experience. We hope to see you again and provide an even better stay, complete with a satisfying breakfast.Best regards,The Winchester Guest Experience Team

Dear Guest,Your kind words about your recent stay at The Winchester Hotel & Spa have truly brightened our day. It's delightful to know that our prime location, well-equipped gym, and comfortable rooms added to the enjoyment of your 3-day visit. Furthermore, it's gratifying to hear that our staff managed to impress you with their friendliness and helpfulness. We always strive to provide a warm and welcoming environment for all of our guests. It is also great to know that you enjoyed both lunch and dinner at our hotel. We hope you will decide to visit us again in the future. It would be our pleasure to welcome you back.Best regards,The Winchester Guest Experience Team

Dear Mike,We are grateful for your choice to stay with us at The Winchester Hotel & Spa on your recent visit. It's wonderful to know that you had an enjoyable overall experience, and your kind words about our restaurant, bar, and service are highly appreciated.We understand that parking can sometimes be a challenge and sincerely apologise for any inconvenience caused. We strive to make every aspect of our guests' stay comfortable, and we're glad to hear that our reception team could assist with additional heating for your room.Your feedback will surely guide us as we continually strive to improve our services. We look forward to welcoming you back for an even more pleasant stay in the future.Best regards,The Winchester Guest Experience Team

Dear David,We are delighted to hear that your stay at The Winchester Hotel & Spa was excellent. Providing a wonderful experience to our guests is what we aim for, and your feedback confirms we are on the right track.We look forward to welcoming you back in the near future and providing you with another memorable stay.Best regards,The Winchester Guest Experience Team

Dear Jeff,We sincerely regret to hear that your experience was only fair. We strive to provide exceptional service to all our guests, and we regret if we didn't meet your expectations this time. We truly value your feedback as it helps us in our ongoing efforts to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the top-notch service we are known for.Best regards,The Winchester Guest Experience Team

Dear Kevin,It's a delight to hear that our team was able to assist you and that you found our services up to mark. We strive to make each guest's experience as enjoyable as possible. We've taken note of your comment regarding the room lighting. Feedback like yours allows us to continually refine our guest experience, and we truly appreciate it. We look forward to welcoming you back to The Winchester Hotel & Spa in the near future, where we hope to make your stay even more comfortable.Best regards,The Winchester Guest Experience Team

Dear Anna,We are sorry to hear that you did not enjoy your stay at The Winchester Hotel & Spa. We strive to provide our guests with outstanding service and we apologise for falling short of your expectations. Please don't hesitate to let us know what we could have done differently so that we can improve in the future. Is there anything you would like to share with us that would help us better understand your experience?Best regards,The Winchester Guest Experience Team

Dear Neil, We are sorry to hear that your stay at The Winchester Hotel & Spa was not satisfactory. Your satisfaction is our top priority and we apologise for any inconvenience that may have been caused. We understand that it is disappointing to have a not-so-great experience with us and we would like to make it up to you. Please let us know how we can improve our services for you on your next visit. We look forward to hearing from you soon and making sure your next visit meets all of your expectations.Best regards,The Winchester Guest Experience Team

Dear Adewale,It's heartening to know that you found our hotel to your liking, and appreciated the design of our rooms as well as the general areas. We take great pride in offering a comfortable environment at a reasonable price to all our guests. Your kind words are a testament to our commitment towards ensuring a pleasant stay for each and every guest. We look forward to welcoming you back to The Winchester Hotel & Spa in the future. Best regards,The Winchester Guest Experience Team

Dear James,We are so glad to hear that you enjoyed your stay here at The Winchester Hotel & Spa! We strive to provide exceptional hospitality and memorable experiences for our guests, so it is very rewarding to hear such positive feedback. Thank you for taking the time to rate your stay – we really appreciate it.Best regards,The Winchester Guest Experience Team

Dear Lucy,Your kind words about our reception staff have been well-received. It's truly rewarding to know that their efforts to assist with your billing issue were appreciated. Our team always strives to provide superior service and ensure a seamless experience for our guests.Your feedback is valuable and helps us maintain the high standards we seek to uphold at The Winchester Hotel & Spa. We look forward to welcoming you back in the near future.Best Regards,The Winchester Guest Experience Team

Dear Jeremy,Your kind words about our reception staff have been well-received. It's truly rewarding to know that their efforts to assist with your billing issue were appreciated. Our team always strives to provide superior service and ensure a seamless experience for our guests.Your feedback is valuable and helps us maintain the high standards we seek to uphold at The Winchester Hotel & Spa. We look forward to welcoming you back in the near future.Best Regards,The Winchester Guest Experience Team

Dear Richard, Your kind words have truly brightened our day. It's delightful to learn that you had a pleasant stay at The Winchester Hotel & Spa and enjoyed our friendly staff as well as our spa services. Ensuring that our guests have a memorable experience with us is of the utmost importance, and your feedback reaffirms that we are heading in the right direction. We look forward to welcoming you back in the future.Best regards,The Winchester Guest Experience Team

Dear John,It's heartening to hear that you found our hotel modern and our staff commendable. We take pride in our dedicated team, which is always ready to provide an excellent service. However, we are concerned to learn about your room layout experience and the coffee during breakfast. We strive to provide a seamless experience for all our guests and your feedback is crucial to us. Please accept our apologies for any inconvenience caused. We're constantly working to improve our guest experience and your observations will assist us in our continuous efforts to enhance our services.Best regards,The Winchester Guest Experience Team

Dear Josh,Your feedback is of great value to us and we sincerely regret to hear about your recent experience at The Winchester Hotel & Spa. We understand that the issue with the room temperature significantly impacted your comfort and enjoyment. We have contacted you directly.We appreciate your patience and understanding, and we will continue to strive for improvement.Best regards,The Winchester Guest Experience Team

Dear John,We are so glad to hear that you enjoyed your stay at The Winchester Hotel & Spa. We strive to provide the best possible experience for our guests, and it is wonderful to know that we were successful in doing so. Thank you for taking the time to share your feedback with us.Best regards,The Winchester Guest Experience Team

Dear Tan,Thank you for taking the time to provide us with feedback. We apologise that your stay at The Winchester Hotel & Spa was not to your satisfaction. We value all of our guests and strive to make sure each stay is enjoyable and comfortable. If you would like, we would love to hear more about what caused your dissatisfaction with us, so we can do our best to improve our services in the future. Please don't hesitate to contact us if you have any further feedback.Best regards,The Winchester Guest Experience Team

Dear Cathryn,Your kind words have truly brightened our day! We are delighted to hear that your early arrival was smoothly accommodated, and that our spa, staff, and treatments met your expectations. We are sorry about the temporary closure of the pool, and we appreciate your understanding in this regard. We are pleased that the gesture of complimentary parking was well-received. It's wonderful to know that our location added to the convenience of your stay. We hope you had a lovely time exploring the city centre.We look forward to welcoming you back to The Winchester Hotel & Spa in the not too distant future.Best regards,The Winchester Guest Experience Team

Dear Darryl,We are delighted to hear that you enjoyed your stay with us at The Winchester Hotel & Spa. We strive to ensure our guests have a pleasant and comfortable experience and are thrilled that we achieved this for you. We look forward to welcoming you back soon!Best regards,The Winchester Guest Experience Team

Dear Lee,Thank you for taking the time to rate your stay with us at The Winchester Hotel & Spa. We apologise that your stay was not satisfactory and we would like to find out more about how you were disappointed so we can improve our services. Can you please let us know what went wrong during your visit? We value your feedback and appreciate any insight you may have to help us continue to provide a better experience for our guests.Best regards,The Winchester Guest Experience Team

Dear Luke,We are delighted to hear that you enjoyed your stay at the Winchester Hotel & Spa. We strive to ensure our guests have a comfortable and memorable experience and we are glad that we were able to provide that for you. Thank you for choosing us and we hope to serve you again in the future.Best regards,The Winchester Guest Experience Team

Dear Steven, Please accept our apologies for the issues you encountered during your stay. The management have reached out to you directly.Best regards,The Winchester Guest Experience Team

Dear Helen,Your kind words about our location and staff are deeply appreciated. It's always heartening to hear that our team has been successful in providing our guests with an excellent experience. We're thrilled that you found the food to your liking and had a pleasant time exploring our city.We regret to hear about the concerns you had with the heating in your room. We’re glad we were able to provide a solution promptly with an oil-filled radiator. As for the swimming pool, we understand how important this facility can be to our guests' experience. Your disappointment is understandable, and we are sorry for any inconvenience this may have caused during your stay. Thank you again for your review. We hope to have the pleasure of welcoming you back to The Winchester Hotel & Spa in the future.Best regards,The Winchester Guest Experience Team

Dear Guest,We're sorry to hear that your stay was not up to your expectations, particularly regarding the lighting in your room and the issue with the TV remote. At The Winchester Hotel & Spa, we strive to create a comfortable and pleasant environment for all our guests. We apologise if on this occasion we didn't meet this standard. We appreciate your feedback as it helps us to improve our service.Please accept our sincerest apologies for any inconvenience caused and we hope you will give us another chance to show you the quality experience that is typical at our hotel.Best regards,The Winchester Guest Experience Team

Dear Antony,We are delighted to hear that you had an enjoyable stay at The Winchester Hotel & Spa. We take pride in making sure all of our guests have a wonderful experience with us, and we are glad to know that you were satisfied. We look forward to welcoming you again soon!Best regards,The Winchester Guest Experience Team

Dear Shirley,Your kind words about our hotel and the location are genuinely appreciated. We strive to provide our guests with a relaxing and enjoyable stay, so your feedback is valuable to us.It's regrettable to hear that you found the bed less comfortable than expected and the in-room facilities basic. We're always eager to enhance our guest experience and we take your observations into account.We're delighted you'd consider staying with us again and look forward to your next visit where we hope to provide you with an even better experience.Best regards,The Winchester Guest Experience Team

Dear Gary,We are delighted to hear that you had an enjoyable stay at The Winchester Hotel & Spa. We are committed to providing our guests with the highest level of service and it is wonderful to know that we hit the mark. We hope to welcome you back soon!Best regards,The Winchester Guest Experience Team

Dear Kerry,It is unfortunate to hear about your recent experience at our bar/restaurant. We strive to offer top-notch service to our guests and it appears in this instance, we did not meet your expectations. While we do ensure our team is staffed adequately, it's possible that on the day you visited, there might have been unforeseen circumstances that impacted our service standards. We apologise if this had a detrimental effect on your experience.We look forward to the opportunity of serving you again and ensuring your experience aligns with the high standards we hold ourselves to.Best regards,The Winchester Guest Experience Team