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Museum Apartment Hotel, Independent Collection by EVT – Avis

4.5 out of 5
Museum Apartment Hotel, Independent Collection by EVT
247-257 Wakefield Street, Wellington

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 632 avis sur 1006." "
Note de 8 – Bien, d’après 256 avis sur 1006." "
Note de 6 – Acceptable, d’après 76 avis sur 1006." "
Note de 4 – Médiocre, d’après 30 avis sur 1006." "
Note de 2 – Terrible, d’après 12 avis sur 1006." "

9,2/10

Propreté

8,8/10

Service et personnel

8,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 – Bien

Sujiro

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Museum Apartment Hotel is as the mame says: a hotel with a nice gym and pool, offering comfortable apartments, with contemporary art work making it feel like a museum.
Séjour de 2 nuits en août 2023
Ellie a répondu le 28 août 2023
Hi there,Thank you for taking the time to leave us a review! We look forward welcoming you back to our hotel!Best regards,Museum Apartment Hotel

10/10 – Excellent

cathy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellente situation
Tres bon accueil et hotel tres bien situe Tres confortable et foctionnel
Séjour de 1 nuit en décembre 2018

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hôtel à la décoration très originale, personnel accueillant. Bien situé
Séjour de 3 nuits en août 2018

10/10 – Excellent

Jun, Japan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

6/10 – Acceptable

Sandy

Voyage de couple
Points faibles : État et installations de l’hébergement
No tea or coffee. No mini bar. Basin in the bathroom cracked.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Paul

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
I wanted to try this place out as I know a little about the history of it plus it was ideally located to where I needed to be. Great location and I’m walking distance of everything. My room was spacious with great facilities although the faucet in the bathroom had a faulty plug so I couldn’t really use it.. however the rest of the room was great. The breakfast offered was amazing.. The pool and spa were awesome though a little dark.. The main restaurant was out of order which was a shame but there are enough dining options outside in the CBD. It’s a great creative space with cool art and a real moody tone which some of the staff were but not enough to dampen my spirits coz they all must be so tired. I would definitely stay here again as I think what they offer is fair considering the $.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Brent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel with Apartment options. Amazing art. A real bonus having a gym, spa, sauna and pool
Séjour de 2 nuits en mai 2024
MAH a répondu le 23 mai 2024
Thanks so much! We loved your feedback.

6/10 – Acceptable

Lina

Voyage d’affaires
Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
I enjoyed my stay at the hotel, however the staff service was off.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Brian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Modern, spacious apartment with great view. Practically across the street from museum. Washer/dryer, mini stove, dishwasher (!). Impeccably clean and very quiet. Great beds. For the price I was at first sure they'd made a mistake; I would very much stay here again.
Séjour de 3 nuits en mai 2024
MAH a répondu le 23 mai 2024
Thanks so much for your comments !

6/10 – Acceptable

Saloni

Voyage d’affaires
Points forts : Propreté
Points faibles : Service et personnel
The reason I have three stars is not because the hotel wasn't nice but because the service wasn't quite up to the mark. The concierge at the front desk were quite rude. I had to call multiple times to get basic toiletries which should be included in the room by default!
Séjour de 6 nuits en avril 2024

10/10 – Excellent

Jenny

Séjour de 1 nuit en mai 2024
MAH a répondu le 23 mai 2024
Thank you!

10/10 – Excellent

Christian

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We arrived on a morning flight from Auckland at 7am. The purpose for our visit to Wellington was for the Marvel Convention for my 3yo godson. Check in was at 3pm. Staff allowed us to check into one of the rooms that was ready early. The rooms were nice and clean. The phones were down and advised reception who gave me their card and advised to ring directly to them. The view at the restaurant was beautiful. Didn’t get a chance to eat there but next time will give it a go. I highly recommend if your looking for accommodation to stay there. Restuarant, supermarket, waterfront, Te Papa all within a block of this location. The beehive is a 9minute drive. Money well spent for the one night 5 of us were there
Séjour de 1 nuit en avril 2024
MAH a répondu le 23 mai 2024
Brilliant! Thanks for your feedback.

10/10 – Excellent

Anita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
MAH a répondu le 23 mai 2024
Thanks for the 5 out of 5 review !

2/10 – Terrible

Penelope

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom completely unsafe Slipped on the glossy floor tiles and injured terribly Reception promised that Management would ring me but never did Very disappointing
Séjour de 2 nuits en avril 2024
Colin M a répondu le 24 avr. 2024
Hi Penelope, Thank you for highlighting this issue. Our internal notes did not alert to an injury. We are concerned at what information may have been missed. If able, can you contact me on colin_mcclean@evt.com I will be pleased to help. I'll also attempt to contact you separately. Thank you.

6/10 – Acceptable

Michael

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 3 nuits en avril 2024
MAH a répondu le 23 mai 2024
Thank you for your feedback.

4/10 – Médiocre

Efe

Voyage d’affaires
Points forts : Propreté, commodités et état et installations de l’hébergement.
Points faibles : Service et personnel
I got a delay because of the 24 hour delayed flight and I requested from property to not charge me for the day I am not staying but instead of that I faced to lose my whole reservation because I couldnt show up on the day I made my reservation. Long story short this is a good facility bur the people are not polite and understanding.
Séjour de 6 nuits en avril 2024
Colin M. a répondu le 16 avr. 2024
Hi Efe, I'm very sorry to hear this. If you would like to discuss it further, I'd be happy to assist. Please email me directly on colin_mcclean@evt.com.

10/10 – Excellent

Miles

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Well priced and convenient to Te Papa and restaurants.
Séjour de 2 nuits en avril 2024
Colin M. a répondu le 16 avr. 2024
Thank you, Miles !

10/10 – Excellent

Daniel

Séjour de 9 nuits en mars 2024
MAH a répondu le 23 mai 2024
Thanks very much !

10/10 – Excellent

Anna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
MAH a répondu le 23 mai 2024
Thank you for posting a review!

10/10 – Excellent

Marie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Had a great stay, thank you. The only criticism I have is that the water was luke warm at best, so taking a shower was not very pleasant and therefore did not use the bath, which I would have loved.
Séjour de 2 nuits en mars 2024
Colin M. a répondu le 16 avr. 2024
Hi Marie,I'm very sorry to say we had an unexpected issue with the main boiler that carried on through-out the long weekend. It has been remedied now. I apologize that it impacted your stay.

8/10 – Bien

Ngaire

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very comfortable room. Size of bath was impressive! Location brilliant for waterfront and handy with supermarket across the road. Friendly helpful staff.
Séjour de 2 nuits en mars 2024
Colin M. a répondu le 16 avr. 2024
Thank you, Ngaire !

10/10 – Excellent

Steve

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
.
Séjour de 1 nuit en mars 2024
Colin M. a répondu le 16 avr. 2024
Great, thank you, Steve !

4/10 – Médiocre

Marie

Points faibles : Propreté, état et installations de l’hébergement
The 2 bedroom apartment unit we stayed it was disappointing. It didn’t look at all like the website pictures. It was old and tired, cramped, and definitely not as clean as it looked in the pictures. The lobby was nice but the rooms need to be updated and cleaned much better. I wouldn’t stay here again.
Séjour de 2 nuits en février 2024
MAH a répondu le 15 mars 2024
Hi Marie,Thank you for your review, we cannot improve without guest feedback. We hope we can welcome you back sometime for an improved experience.

10/10 – Excellent

Andrew

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Did the job
Séjour de 3 nuits en mars 2024
QT Wellington a répondu le 12 mars 2024
Thank you for taking the time to share your experience of QT Wellington. A perfect 10 is what we aim for, and looks like this time the team has nailed it! We will look forward to seeing you again soon. Warm Regards, Natalija HayesGuest Services Agent

6/10 – Acceptable

Victoria

Voyage en groupe
Points forts : État et installations de l’hébergement
Points faibles : Propreté, service et personnel
Unfortunately our room was not completely cleaned. Food was left from the the previous guest. The young man( blond with a ponytail )at the coffee bar had an attitude when asked a question. We were really surprised at the quality of service in Wellington after staying at the QT in Queenstown where we received outstanding service. No issue's in Queenstown, it was beautiful, clean and very kind employees.
Séjour de 1 nuit en mars 2024
QT Wellington a répondu le 12 mars 2024
Thank you for taking the time to share the feedback of your stay. We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Regards, Natalija HayesGuest Services Agent

10/10 – Excellent

Dean

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice accommodation close to dining and shopping. Easy to get to and handy to supermarket.
Séjour de 1 nuit en février 2024
MAH a répondu le 15 mars 2024
We are so glad to hear you enjoyed your stay Dean! The team hope to welcome you back soon.

8/10 – Bien

Yumiko

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location was really great to go out for dinner, shopping and sightseeing. Most amenities are available for us to stay but no hair dryer was available. It was great to have big bath tab.
Séjour de 1 nuit en février 2024
QT Wellington a répondu le 12 mars 2024
Thank you for sharing your experience of QT Wellington. Glad to hear you enjoyed things like our amenities and location! We agree they are pretty fantastic! We will see you again soon, Warm Regards,Natalija HayesGuest Services Agent

10/10 – Excellent

Dejan

Séjour de 1 nuit en février 2024

10/10 – Excellent

Virginia L

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Recommend.
Loved all the artwork. The staff was very helpful and friendly.
Séjour de 2 nuits en février 2024
Ella - Guest Services Agent a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Virginia,the team hope to welcome you back to QT Wellington soon x

10/10 – Excellent

Julie

Voyage en groupe
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Luxurious, welcoming, great value.
Séjour de 1 nuit en février 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Julie,the team hope to welcome you back to QT Wellington soon x

10/10 – Excellent

Steven

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024

10/10 – Excellent

John

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Great convenience features of apartment style with washer dryer etc.
Séjour de 3 nuits en février 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay John,the team hope to welcome you back to QT Wellington soon x

10/10 – Excellent

Richard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Nick

Séjour de 1 nuit en février 2024

8/10 – Bien

Hollie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
OK stay
I enjoyed our stay but a few things made it less pleasant - no bowls in our apartment and the AC had one speed which was full power! I get the impression that this hotel is a bit fashion over function but it was still an OK place to stay. Parking was very pricey so we just parked on the street at the back of the hotel for a fraction of the price.
Séjour de 1 nuit en février 2024
QT Wellington a répondu le 1 mars 2024
Hi Hollie,We are sorry to hear we missed the mark for this stay. On-street parking is 5 per hour so we hope this allows guests to understand our 40 per night valet charge. Your feedback is much appreciated and has been passed on to the team.With love,QT Wellington

6/10 – Acceptable

Debbianna

Séjour de 3 nuits en février 2024

8/10 – Bien

Rebecca

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Room was good and it had a partial view of the harbour. Having a washing machine was very handy. The bed was comfortable but the bedding was strange, the duvet wasn’t in a duvet cover, instead it was enveloped by a top and bottom sheet and that drew attention to the fact the duvet was stained.
Séjour de 2 nuits en février 2024
QT Wellington a répondu le 1 mars 2024
Hi Rebecca,We are sorry to hear of these details, it definitely doesn't sound up to our standard. Your feedback has been passed on to the housekeeping department and is much appreciated. We hope to welcome you back another time for a better stay.

10/10 – Excellent

Alexandra

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay! Our room was fantastic, and staff and hotel were super cool. Only a couple of gripes - the mattress wasn’t very comfy, and the Friday night street noise was loud. Would definitely recommend, but ask for a higher floor than 3
Séjour de 3 nuits en février 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Alexandra,the team hope to welcome you back to QT Wellington soon. We are however sorry to hear of the inconveniences during, your feedback is much appreciated and has been passed on to the team.

6/10 – Acceptable

Robyn

Points forts : Propreté, service et personnel
Booked an Executive Studio as a special treat for my partner and I. Was definitely disappointed with room. Sparsely furnished & an air conditioning unit that rattled like a freight train…couldn’t sleep with it on. On the plus side - a lovely big bath tub to relax in & super convenient location to restaurants. Also able to enjoy QT bar & artwork.
Séjour de 1 nuit en février 2024
QT Wellington a répondu le 12 mars 2024
Thank you for taking the time to share the feedback of your stay. We appreciate all feedback, and constructive feedback like this allows us to improve our guest experience in areas we may be falling short. Rest assured we have shared this feedback with the required management and will strive to make amends for this short fall. We do hope to see you again in the future. Regards, Natalija HayesGuest Services Agent

10/10 – Excellent

Deborah Kay

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fabulous
Lovely room, very spacious and quiet. Convenient walk to everything and airport bus stop a few blocks away. Gorgeous artworks. We appreciated the hot spa after all that walking!
Séjour de 1 nuit en février 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Deborah,the team hope to welcome you back to QT Wellington soon x

8/10 – Bien

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Ive always wanted to stay at this Hotel but have found it costly as i stay in Wellington a couple of times a Month, Nice room, Pool is dated, Restaurant was not open, Service was slow in bar so we left, Valet parking i was told to park over there, I said isnt that your job So we parked outside of the Hotel for free
Séjour de 1 nuit en janvier 2024
QT Wellington a répondu le 1 mars 2024
Hi David,Thank you very much for your honest feedback, we are sorry to hear of these details as this truly doesn't sound up to our standard. We hope you might give us another chance in the future.

8/10 – Bien

Rosie

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Nice property. Apartment studio room was good with lovely big bath and good size room. Not as seen in picture (smaller than photo) but it was ideal for our stay. The art work at this hotel is really interesting - I enjoyed checking it out. B’fast was nice but I was certain that the avocado on toast was from a jar (not fresh) which was disappointing. It is a little dated and as a huge traveller I wouldn’t say that it’s “luxury” but it’s a great hotel in a great location by the waterfront, Te Papa, shops etc. staff were friendly and helpful.
Séjour de 1 nuit en janvier 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Rosie,the team really value this feedback and it has been passed on to the departments.

10/10 – Excellent

Detlef

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sehr schöne große und saubere Zimmer mit Vollausstattung. Sehr freundliches und hilfsbereites Personal. Insgesamt 6 von 5 Sternen.
Séjour de 2 nuits en janvier 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Detlef,the team hope to welcome you back to QT Wellington soon x

8/10 – Bien

Amanda

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We requested a late checkout and the hotel kindly gave us one. It was so much appreciated - however it seems this was not communicated to the Housekeeping Dept as we were disturbed 3 times in the morning by 3 different housekeeping staff knocking on our door and asking when we were leaving. We were trying to rest & sleep after a stressful period recently. Not impressed at all with this part of our stay. The remainder of our stay was great.
Séjour de 1 nuit en janvier 2024
QT Wellington a répondu le 1 mars 2024
Hi Amanda,We are very sorry to hear of these disruptions. The team hope we can welcome you back for an improved stay in the future.

8/10 – Bien

Zara

Points forts : Propreté, service et personnel
Séjour de 2 nuits en janvier 2024

8/10 – Bien

Stavros

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The art is amazing
Séjour de 2 nuits en janvier 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Stavros,the team hope to welcome you back to QT Wellington soon x

8/10 – Bien

Dean

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property in excellent central location. Good dining optios around.
Séjour de 1 nuit en janvier 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Dean,the team hope to welcome you back to QT Wellington soon x

10/10 – Excellent

Jon

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024

10/10 – Excellent

eng f

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Sandi

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Thank you for making our stay so wonderful
Séjour de 1 nuit en janvier 2024
QT Wellington a répondu le 1 mars 2024
We are so glad to hear you enjoyed your stay Sandi,the team hope to welcome you back to QT Wellington soon x